Hotell i Sankt Petersburg nära Vasileostrovsky District

For the standard of hotel, the service from the personel was disappointing. Very casual behaviour.

The hotel was very clean and modern and the breakfast was very good. There was no tea/coffee making facility in the room and the hotel was a bit far out of the tourist centre making going out in the evening for a meal a bit of an adventure as most menu's did not have English translation.

The staff is very friendly and speaks very well English. The rooms are very clean and comfortable. Trams and buses have stops close to the hotel. The rooms are a bit noisy. I was bothered by the neighbours noise which lasted until 4 am despite warnings by the hotel staff. However they did provide me with another room the next day.

Everything was fine Breakfast was very poor

They let us early check-in, room is spacious & clean. Bit far from city center (Nevsky prospect) if you are walking.

breakfast no

there were a good spa and wellness gym and tasty breakfast) , room comfort, poor infrastructure at the hotel, high price for poor service, location (((

1) Personnel - communication at the receiption desk. 2) Absence of the hygiene kit in the room. 3) Room key could stop working anytime. 4) Receptionist (there was only one like that) lacking the information about hotel services.

To air condition & to fagito the personal should learn english

The facilities was great, the staff was mostly friendly, the concierge were not knowledgeable, and or adept enough to know that when you give someone names of banks on a piece of paper, it would also be nice to give them directions to these locations. The Spa facility were excellent..breakfast buffet ok, but never ever changed..same menu everyday.. This hotel charges for internet service, but in a rather deceptive kind of way, you pay 600RUB for 1 day internet use, but they fail to point out that you get a total of 250mb to go with it...so if you happen to download anything of any size, your 250mb is gone in 60 minutes...after 4 such occurrence, I decided that it was more cost effective to purchase a wireless card...600RUB can purchase internet for a month...Their room service policy/practices leaves a lot to be desired, you order hot water for medicine, and they charge you 130RUB for hot water, then another charge of 130RUB to deliver it to your room...a hotel this size should have coffee/tea maker in every room...you expected more for 84000RUB...this hotel is way off the beaten path

Just the place and interior of the hall and room, they gave me after my request to change the previous one. The girl on the reception was really terrible, unpolite to me in everything:in talking, in pose, in explainig the rules and for the other request with check-out. it took me 25 minutes to get the reciept.

nothing it was old ,derty and much diffrent beteen photoes and realety

Only the bathroom was good.It is not far from the main interesting sites. We arrived late at night and nobody helped us with the luggage.Our roon was in the third story of the bullding but the elevator did not worked, so we had to carry our luggage up.They did not clean the room at all for 3 days we stayed there.Some of the stuff were unkind.Every time we opened the water there was a kind of snoring and noise. It is not 4 stars may be 2-3 stars.

the room was very spacious and comfortable

The location was convenient to me. The breakfast was rather poor in terms of range in choices, also the airco did not work for a number of days ( 6 days ) inspite repeated requests for repair of this unit. ( I stayed total 10 nights at this hotel.! )

Staff very frinedly and all spoke English. Room comfortable (but see below) and furnished and decorated to a good standard and had a refridgerator. Nice location, with main sights in city within walking distance. Location also good for local amenities (shops, restaurants, transport). Reccommended. First room we were given had a sofa bed, not a proper bed, and was un comfortable. For this price, a hotel should never offer such a bed. However, we asked to change rooms and the new room was very nice. Breakfast rather limited - they should vary the menu a bit and include some fresh fruit. No lounge area; they should adapt the breakfast room so that it becomes more of a lounge during the day. No English language tv in the rooms. More like a very nice Bed and Breakfast, in a way, but a very pleasant and relaxed place to stay. We would be happy to go back there!