Nice hotel, new, clear and quite. Good location.
The hotel was very clean and modern and the breakfast was very good. There was no tea/coffee making facility in the room and the hotel was a bit far out of the tourist centre making going out in the evening for a meal a bit of an adventure as most menu's did not have English translation.
Very nice breakfast with a big variety of food, the personell was really kind and helpful, the room was very clean and the location of the hotel was about 15 minutes walk from the center The food served in the hotel's restaurant didn't meet our expectations and was not as described in the menu
For the standard of hotel, the service from the personel was disappointing. Very casual behaviour.
It was our second staying in this hotel and soon we plan to come back again. Wonderful location, 5 minutes from metro. Really good breakfast. Friendly receptionists. Last time they made us free upgrade from Standard till Studio room. Thank you, guys! The only thing that I'd recommend to improve is room cleaning. Sometimes, even after our room was cleaned, we still had lumps of dust.
Everything was priety nice, very rich breakfast
A very professionally run establishment. Excellent English spoken by friendly and helpful staff. Modern and up to date (ahead of most in the UK!). If one enjoys eating in hotel restaurants (this one is good) in the evening do check first if it is being used for private functions - there were 4 during our stay of 8 nights. The full restaurant menu was however available in bedrooms on these nights.
The best attitude that I strechal in hotels.
nice, helpful staff spartan
Clean, colourful, friendly english-speaking staff. Situated a little away from the center (but 5 minutes from a metro station, one stop to Nevsky Prospect) in the middle of "real life".
SPA-anläggningen!!! Börja varje dag med att mjuka upp musklerna i de olika bubbelpoolerna och bastu. Härligt efter att ha ägnat dagen innan åt att gjort sightseeing till fots. Ett frukostalternativ som kostar mindre än 1100 Rubel, ex kaffe o macka.
HOtellet var mycket fint med stora rum, men vi hade superior room. De städade inte rummet varje dag så vi fick be dem komma och göra det.
Hotellet låg på ett lugnt område men på gångavstånd från Eremitaget och andra intressanta museum, kyrkor och byggnader. Personalen var behjälpliga då vi bad om hjälp. Hotellets Spa var fantastiskt och väl värt ett besök.
Fantastiskt bra spa och välutrustat gym. Lugnt och tyst. Mysigt rum, som vi längtade tillbaka till efter en lång dag på stan. Gratis wifi. Överraskande trevlig personal. Kan varmt rekommendera detta hotell. Frukosten var väldigt dyr, men vi hittade andra alternativ i närheten. Rökning var tillåten i delar av lobbyn.
Fina rum och trevlig atmosfär på hela hotellet.
Still it is "huge" hotel you can get your own privacy as well. Quiet rooms Sortiment of toiletries very limited, no minibar, rather poor breakfast. They did not find my Booking.com reservation.
Nice view on the Bay Hairdryer upon special request in lobby
To air condition & to fagito the personal should learn english
Rooms have been fully renovated and became modern and updated since our last visit a few years ago. You can feel western style management of the hotel. We booked golf view but got side room - so it was not worse it to pay extra for such view at all. No mini bar / fridge in the room. Nothing except of handgel and showergel in the bathroom - not even a hairdryer. One of the days TV didn't work (they told us it was some maintenance)
aquapark very good and it is exciting for children minibus number 248 transfer between hotel and nearest metro station(primorskaya) and bus number 7 transfer between hotel and city center (nevsky prospekt street )
Stop and read this! I travel all the time, and with my experience I learned to identify hotels from one star to 5 star hotels. This particular hotel is not a 4 star hotel. A 3 star hotel would have a shower gel, small soap, fan for your hair. And when you get a delux room you may also get rob, and flippers. At this hotel you get none of the things I described. And if you make a request to bring it you to your room, then they charge you a fee. I asked for a Bay view room. I got a side view room, looking over the roof of Aqua park. Location of this Hotel very far from the city, and if you use a Taxi, they charge you arm-and-a- leg. This Hotel is huge, and No-one to take your luggage. I would not recommend this Hotel. 2 star at best.
The facilities was great, the staff was mostly friendly, the concierge were not knowledgeable, and or adept enough to know that when you give someone names of banks on a piece of paper, it would also be nice to give them directions to these locations. The Spa facility were excellent..breakfast buffet ok, but never ever changed..same menu everyday.. This hotel charges for internet service, but in a rather deceptive kind of way, you pay 600RUB for 1 day internet use, but they fail to point out that you get a total of 250mb to go with it...so if you happen to download anything of any size, your 250mb is gone in 60 minutes...after 4 such occurrence, I decided that it was more cost effective to purchase a wireless card...600RUB can purchase internet for a month...Their room service policy/practices leaves a lot to be desired, you order hot water for medicine, and they charge you 130RUB for hot water, then another charge of 130RUB to deliver it to your room...a hotel this size should have coffee/tea maker in every room...you expected more for 84000RUB...this hotel is way off the beaten path
there were a good spa and wellness gym and tasty breakfast) , room comfort, poor infrastructure at the hotel, high price for poor service, location (((
1) Personnel - communication at the receiption desk. 2) Absence of the hygiene kit in the room. 3) Room key could stop working anytime. 4) Receptionist (there was only one like that) lacking the information about hotel services.
bed, dressing Very thin walls, audibility, just as if the walls are not quite. Sleep is impossible due to the fact that any sound is heard. This is a critical parameter.
Just the place and interior of the hall and room, they gave me after my request to change the previous one. The girl on the reception was really terrible, unpolite to me in everything:in talking, in pose, in explainig the rules and for the other request with check-out. it took me 25 minutes to get the reciept.
Nicely decorated clean rooms, good location, quiet. Good breakfast buffet, especially the sausages)) Polite restaurant staff. Smelly water, the reason of which the staff failed to explain. awful elevator that's not big enough for two people, let alone two people with luggage (especially important if you live on the 5th floor). No 24-hour room-service and malfunctioning Wi-Fi during the whole 4-day stay. Restaurant closes early, too often used for corporate events. Low-key service that's sometimes too "low".
The hotel offers a very homely atmosphere.
The hotel is very close to metro station Vladimireostrovskaya. Also a lot of busses are located at the metro station. Quiet area.
Only the bathroom was good.It is not far from the main interesting sites. We arrived late at night and nobody helped us with the luggage.Our roon was in the third story of the bullding but the elevator did not worked, so we had to carry our luggage up.They did not clean the room at all for 3 days we stayed there.Some of the stuff were unkind.Every time we opened the water there was a kind of snoring and noise. It is not 4 stars may be 2-3 stars.
It is perfect place to spend the weekend in St Pt. with husband or with children. There are some interesting tours especialy for kids (visit to warship and doll's museum, aquapark). It is not center of city, but it is very cozy place, close to Neva river. The room was very comfortable and spacious ( for me was very nice the floor heating in bathroom), the reception girls were open and friendly. Breakfest is smorgasbord, with diiferent choice of snack ( may not so much as in 5stars hotels:) We have a little problem with electronic key ( it didnt work, when we came back from night walk), and also we awaited for our omlet at the breakfast too much time:(
nothing it was old ,derty and much diffrent beteen photoes and realety
Great afternoon tea and cheesecake!
As always, good level from Marriott Hotels.Big rooms,excellent facilities,a very pleasant atmosphere in the restaurant. There no shuttle-bus to the centre, or to the nearest underground station.
They let us early check-in, room is spacious & clean. Bit far from city center (Nevsky prospect) if you are walking.
The staff is very friendly and speaks very well English. The rooms are very clean and comfortable. Trams and buses have stops close to the hotel. The rooms are a bit noisy. I was bothered by the neighbours noise which lasted until 4 am despite warnings by the hotel staff. However they did provide me with another room the next day.
Everything was fine Breakfast was very poor
To be frank .... nothing! I will never visit it again Nothing comparable with Marriot chain. Unhelpfull and very laid back staff; Non-existent concierge (did not even have a map of the city to give us), very limited menu (no menu for children), no entertainment. Definitely ... not value for money paid! I also believe the management is not up to the Marriot required standards
location and international service
cleanliness of the room
We booked Trezzini after much research due to it's proximity to the University, where my daughter is studying. Turned out it was not anywhere near her dorm but the graciousness, luxury, and value of the hotel made the choice delightful. Our room was wonderfully appointed with bottled waters aplenty, Chopard toiletries, robes, slippers, and essentials. We were greeted with champagne and chocolates upon our arrival and subsequent returns. Hotel was located across the river from the Admiralty and Winter Palace - all easy walks, even in November. Staff were wonderful - particularly Hrai and Anastasia, in the restaurant. I highly recommend it and will stay here, if I am ever fortunate enough to return - lovely! There was nothing I did not like - it was fabulous!
Great hotel, very relaxing atmosphere. Staff is eager to help.
The location was convenient to me. The breakfast was rather poor in terms of range in choices, also the airco did not work for a number of days ( 6 days ) inspite repeated requests for repair of this unit. ( I stayed total 10 nights at this hotel.! )
Staff very frinedly and all spoke English. Room comfortable (but see below) and furnished and decorated to a good standard and had a refridgerator. Nice location, with main sights in city within walking distance. Location also good for local amenities (shops, restaurants, transport). Reccommended. First room we were given had a sofa bed, not a proper bed, and was un comfortable. For this price, a hotel should never offer such a bed. However, we asked to change rooms and the new room was very nice. Breakfast rather limited - they should vary the menu a bit and include some fresh fruit. No lounge area; they should adapt the breakfast room so that it becomes more of a lounge during the day. No English language tv in the rooms. More like a very nice Bed and Breakfast, in a way, but a very pleasant and relaxed place to stay. We would be happy to go back there!
good location for reasonable price, nice staff, tiny&cosy lack of water dispenser on the room floor
location, interior awkward furniture, amateurishness of hotel staff
After my short visit to St.Petersburg, I can say that I am completely satisfied with the service of Shelfort Hotel. Especially their hospitality and kindness was very admirable.
The staff were very very friendly and helpful, making great efforts even if the English of some was poor. I was even allowed use the staff computer to send a semi urgent email. This sort of individual care and flexible home like atmosphere is a plus. The room was warm, quiet, clean, well serviced and the location was not too distant a walk to the bridge and from there the city proper. The hotel arranged airport transfers, the drivers of which were very good and had quality cars
Quiet location. Good staff. Free parking. There is no air conditioner.
The staff was very helpful. They added an extra bed upon our request for only 750 RUB, when our friends decided to stay in our room. Very clean and really quiet hotel. There was no problem to check in as early as 9:00AM. The breakfast lacked some variety.
Close to the center (30 min by walk) & subway (metro station 5 min), cosy, quietly, no noise from the street or another rooms, good breakfast time 8.30-10.30, nice area around the hotel. no special city or sightseeing tours in the hotel.
Convenient location, within 10 minutes walk from metro station. Friendly staff. Clean bathroom and spacious bedroom. Quiet environment. Good price. Staff are helpful but not all of them can speak English. Hotel is old-fashioned. Carpet in bedroom is not clean. Water must be run for a while in the morning before it becomes hot.
Foireann an-chabhrach.-, le aitmasfear suaimhneach. Ceantar ciuin, go leor aiseanna mor-thimpeall. Congarach don metro an choras teas larnach, seomra ro-the, gan cumas e a athru.
the room was very spacious and comfortable
I stayed here twice during this year and can describe it as having quite a good location fair 3 star hotel. Room and bath-room are quite spacious for such level of hotel. Both times there was a bad smell in the room: first time - unpleasant canalization smell, second - cigarette smoke smell, which clung to the room for some hours. It could be also a good idea in my opinion to have some hot meal for the breakfast.
Very good room design. More of the staff should be able to speak English if they wish to cater to non-Russian business people. Breakfast was good. My main issue is the security system. Being buzzed in was never a problem. However, the only way to leave your section of rooms (to either leave the hotel or get to breakfast/main desk) is to be buzzed by a staff member. Twice, I had to wait for someone to get to the desk to be buzzed out.
The hotel rooms are very nice designed, large and comfortable. The location of the hotel is far away from the city, although they have a car service to the metro.
Very nice rooms, not big but modern and in one "boat" style with the whole hotel. By the way nearby - the sea. Additional food by order was from semi-finished product - not tasty.Regular breakfast was average, not bad for that money, without variety.