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The location and rooms were very good indeed. The restaurants are not quite as good as you'd expect at a 5* hotel, and the staff in the restaurants are disorganised and slow, though to a certain degree this is endemic in South Africa.
The scenery (and view) was excellent. Spacious rooms. Five star prices and two star service delivery. The accommodation and the restaurant prices align with a five star establishment, the staff however has not been properly trained and there was not adequate supervision at reception, housekeeping or at the restaurant. At a five star hotel they should pay more attention to detail.
Our room was very comfortable with splendid views. The staff were very helpful and always smiling. The location was quiet although just on the main road. Our room was in a block furthest away from the reception and restaurant which was not very convenient especially if one is on the wrong side of 75!
It was a wonderful experience.
Pleasant and peaceful environment, Fantastic view, Beautiful room, good food, winetasting, friendly staff Nothing.
Luxurious surroundings with excellent food & wine. Open plan bathroom style, which is ok for couples, but not great for extended family members or friends travelling together.
luxury hotel on wine estate.large room with balcony overlooking beautiful scenery of vineyards. great location for visiting other vineyards, wine tastings and seeing wine country.hotel was not booked and we were thrilled with the upgraded room. I really loved this hotel and setting.
Location awesome, staff superb, they upgraded our room to one that overlooked lake and vineyards. Wish we could have stayed longer.
fantastic wine estate and hotel to stay in while sampling all the wine of the region. honeymoon suite was well worth it!
The hotel facilities, beautifull scenery and exellent service made our trip unforgetable. The veiws are breathtaking. We will definately stay here again.
Kanon bra läge. Fantastisk frukost. Ej lämplig för handikappade. Något nedslitet.
Ett av de få hotell/värdshus som jag bott på som jag också ätit alla middagar på.Jag tyckte att stället var jättebra och rekommenderar det gärna till komisar och alla andra. Jag kan tom tänka mig åka tillbaka nästa jul/nyår. Ingen
Nothing. I've been to houndreds of hotels. This one is by far the worst.
Bra rum med utmärkt badrum. Perfekt läge i centrum av gamla stan. Bra parkeringsservice. Som på de flesta andra ställen en oanvändbar (muggig) pool. Bökig entre med kamera (säkerhetsskäl) till vårt rum som låg utanför den ursprungliga hotelldelen.
Needs a gym
All of the different experiences on offer - birds especially Minor points - hair dryer plug would not stay in socket; patio rather dirty; sunloungers in private garden left out overnight so wet in the morning; no coffee jug for ground coffee; no drinking water in the room.
The facilities available and the location
The layout is lovely The service directory in each room is a little too small. The bathrooms are a little cold during the winter - heated towel rails would be good
Peace and quite
The only good thing was that it is on the same property as the conference centre where I was attending a conference! Room key did not work every single night, the dustbin was not emptied until I put in the middle of the room, the cobwebs are actually hanging down from the ceiling and I don't think that the ceiling fan has ever been cleaned, the food is really good but certainly way over priced!
Beautiful room. Prompt service. We requested a cab/driver and he took us to a few fabulous wineries that were not on our list. It made the trip to Stellenbosch!
Great to have horse riding on site. Our daughter loved being driven around by Stanford in his golf buggy. The quality of food was very disappointing, particularly in a region known for great food.
Our booking was lost between booking.com and the hotel. We where made to wait over an hour for our rooms and staff would not tell us what was causing the delay which lead to frustration after a long trip. Guest manager did apologize the next day for the inconvenience but despite this I would personally not stay at again or recommend this hotel. Also believe rooms did not meet 4 star quality. Having stayed at various 4 & 5 star hotels around SA on this trip, the rooms and facilities at Spier were below standard of the others of similar grading.
The deli was awesome! I also enjoyed the gas fireplace in the room: very easy to use and romantic I felt that the hotel was overpriced and the rooms lacked the luxury finishings.
Due to the off season period it was very quite. A bit artificial but a beautiful place to be. Staff is very friendly and helpful. The Moyo and the Jonkershuis restaurant are both advisable as well.
The staff was amazing poor facility orientation and comfort due to renovations- very small room
Accessible to many facilities No
Well located in the centre of Stellenbosch.
I was upgraded free of charge because my first room had no shower. The apartment was roomy, comfortable, with a balcony that looked out over a quaint street of shops. The Java Internet Cafe downstairs was a great resource for computer use and food. The provided breakfast was lovely. Underground parking was nice and the staff was friendly and helpful. It was slow getting someone to let me in and out of the parking garage at times. The free internet service was down during my stay.
Great location. Good size adjoining rooms. Nice freshly cooked breakfast. Be aware that the 3rd floor of the hotel does not have a lift and can only be accessed by an external staircase from level 2. As we needed to check out at 6.45am on a Saturday the desk manager offered to arrange a breakfast box however this never arrived.
The staff were very friendly and kind. We booked via the Internet and received a stuffed (smokey) room. The moment there came an opening the staff kindly upgraded our room. Thank you very much. We stayed for two nights. There were safe underground parking which was welcome. The stuffed (smokey) room was not very pleasant. It was very hot and we couldn't use the aircon as even more smokey air entered via the aircon. We had to open the window at night ( for fresh air) and did not sleep well due to the traffic noise. Luckily the staff moved us to another pleasant room the moment they had place - thank you very much.
The location of this hotel is perfect.The rooms are quaint and comfortable. Appreciated the indoor dedicated parking as parking was one worry we had about staying in the town centre. Walking distance to all local attractions and reatsaurants and ideally situated for visits to the wine farms.
Location/ Quality Restaurant/ Superb Breakfast Had to move from Ground Floor Room as Courtyard was in use as a Drinks area and a table of people immediately outside our French Windows.
The hotel is very well situated in town. Restaurant serves decent meals at good prices. Parking space is limited. Studio rooms are very small.
Very clean, old fashioned hotel, with all the basics needs. Very reasonable priced. No
The rooms keys need to be upgraded. Daughter was given a smoking room when we requested a non-smoking one. TV did not function properly. Cell phones interfered with all other electronic equipment in room.
Everything. The hotelier was extremely personable and accommodating, and the room had a fabulous view.
The setting was fantastic. It is a working Protea farm with lovely gardens and very green and relaxing.
Excellent attention to detail. The gardens where beautiful and the view from the balcony at No.4 was almost surreal. Lovely quiet "homelike" venue where you felt that you could come and go at will. Highly recommended.
We loved this hotel! Service was exceptional and the surroundings were amazing. The hotel was beautifully decorated. I strongly recommend! Weather was cold and there was no heating in the hotel. We were freezing a little during our stay. In our room, we were able to heat thanks to aircon but in the breakfast area it was pretty cold...
A most wonderful setting in the protea farm with huge vistas more attentive service would be nice
Very nice hotel in beautiful surrondings. A little bit to far away from town and restaurangs if you dont have your own car.
Bra service , uppgraderade på eget bevåg rummen. trivsam atmosfär. rent o mycket prydlig. Tryggt . Bra pool bastu etc. Dyr mat vid middagar , 20-30 % högre än på restauranter inne i Stellenboch.
De otroligt vänliga bemötandet - de kände som jag bodde där Nej
Fantastiskt rum och omgivning runt hotellet. Bra läge i vin-distriktet. Lugnt. Vänlig personal och utmärkt frukost. Receptionen var dåligt insatt i aktiviteter i närområdet. Middagsmenyn var bra men matens tillagning var sådär (ex.vis lite överstekt kött).
Nice welcome on arrival and assistance with accommodation. Convenient and good location. Well organised and well tended premises. Good breakfast. Beautiful outlook. Stellenbosch nearby. Franschhoek close. Wine region very accessible from here. Plenty to see and do. Pity I was not able to spend longer.
The hotel is situated in a beautiful mountainous area with surrounding vineyards. The room is furnished in a French Provincial style and all needs are catered for. Friendly and exceptionally well trained staff makes your stay an unbelievably relaxing and pampered experience.
The staff were friendly and the breakfasts were divine!
Beautiful location. Friendly and helpful staff.
We enjoyed very much beautiful nature, food and their hospitality.
it´s a very nice place, it´s very secure, the people are nice and helpful, there is a wonderful and good restaurant, it´s quite a quiet place and you can enjoy the time for staying there
Panoramic views of the vineyard Bathroom becomes wet during shower as shower screen fitting on the bath tub not properly fixed.
The hotel is lovely and the location stunning. The rooms are beautiful and set in small clusters, with 4 different swimming pools so that none ever seems crowded or noisy. The Spa was fantastic, a real treat at a decent price - would highly recommend it. There was a wedding ceremony on the lawn during our stay, which was lovely to be able to watch and enjoy the fireworks at night. Having stayed at the Lanzerac many times before, we were expecting the same 5 star service we have always received - how disappointed we were. On arrival our 2 double and 1 twin room were in fact 3 doubles, leaving 2 teenage boys to share a double bed was not ideal! They eventually split one of the beds, but in the wrong room! We waited a long time for service on the terrace with the staff disagreeing among themselves whether we could just have sandwiches. It also took twenty minutes for an ashtray to appear. Breakfast was appalling - the hot buffet was akin to that of a 3 star hotel and service was equally thin. Terrible customer care and bad service - inexcusable!
The setting Quality of dinner food not up to 5* standard in my view - we stayed at the Vineyard in Newlands and the mount Nelson also on this trip - both were better food!
The setting and the friendliness of the staff.
Centralt i vindistriktet, utmärkt rum med fantastisk utsikt. Trevlig och hjälpsam personal, bra frukost. Nej
Bokningen hade hade inte nått dem trots att jag hade bekräftelse på motsatsen i handen. rum fanns lediga så det blev ändå bra till slut.
Den nya hotelldelen är kanon,snygg design.Underbar utsikt.Omgivningen mycket vacker.Vi hade gärna stannat en natt till.Otroligt fin frukost.Kanske en liten uppfräschning av poolområdet,berätta gärna för gästerna om att det finns pool. Nej!!!!!!!!!!!!!!!!!