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They always had someone who can listen to you but did not know how he/she can help cause they were limited on services. when ever you needed help they just kept you going around circles with their own experience.
First time I just did not like it at all they kept opening our room door just to see the occupancy but they should nock first, second time perfect
the location front desk try to give another room instead of the one I had already had paid for
Te hotel is ok and it has a great location but is not a 5 star hotel by far, the rooms need some TLC
Rooms were right on the ocean with a beautiful view !!! Old and out dated unit with broken blinds and broken chairs , old dishes ... Owner is not spending much money on the unit...
Great location Mattress was below motel 6 quality
The property is will maintained,friendly staff, clean, comfortable, up scale vibe, lux feel, great value. Nothing really negative to say of point out. We did not experience any negative situations.
Staff was really great , hotel was very nice and cleaning. Hotel very pretty inside and out. No complaints what so ever about this hotel.
Nothing ! Everything!
We checked in then left after an hour No English speaking staff. Ugly room design. Bad part of the town. Dirty elevator. No working direction on the safe box .......
Cool clean quite rooms They charged my credit card in USD when I asked specifically to be charged in pesos. I consider this scamming
We really loved the pool - it was beautiful with palm trees, incredibly relaxing. The staff is very friendly and helpful. Only a few spoke good English - but if you speak a little Spanish, it's not too bad. All the fixtures in the hotel are quite old - there's mold growing in the Moen bath faucet, the bathtub was very worn out from years of use, the floor is the fake hardwood floors that are sticky because of the heat and humidity (I had to wear my own flip flops inside - hardly the most comfortable thing when walking around), popcorn ceiling. Perhaps this hotel was 5 stars back in its hey day, but it certainly needs replacing. Of course I knew I wasn't going to get 5 star resort for what I paid, but the rating is very, very misleading.
Everything was great , excellent service from arriving to end!!!
The family Environment and hotel access. The parking garage flexibility.
Great location. Very clean fet very safe The hotel receptionist are extremely rude and not welcoming
courtesy from bell boys, cleaning ladies and TV technictions, each where very promt. ****The ladie in "charge" of the counter on 11/07/15 morning could learn a thing or two from the bell boys, valet people, TV technitions and the cleaning ladies on courtesy, eye contact and respect when a person is talking to them instead of using the phone and laughing loud and not attention to a simple request from the client. ***BAD MANNERS
The people here were so amazing. Attentive and polite. My Spanish is decent but not fluent and they would follow me as long as I could go in the conversation before switching to English. I would certainly stay here again. Every elevator broke down while I was there and I had a room on the seventh floor. Remember that scene in the first season of Mad Men. It was kind of like that. That said I would never fault this lovely stay for mechanical failure. I will certainly be back.
Rooms clean, nice swimming pool. Front desk people very rude, took so long to chek in, they could not found my reservetion througth your agency, almost stay with out room , no early chek in , until 3 pm. Horrible experience.
Toilet didn't work. It was loud .
everyone in their staff were very helpful and polite
Pool. Clean bedrooms. NO WIFI. No signal at all. Only in a few spots.
The location was pretty good and felt pretty safe. The hotel lied, there was no balcony there was no bath tub, the room didn't look like the pictures at all. And the bed was like sleeping on a rock.
Friendly staff Room service could have been faster
Rooms are close to street and car noises cant be ignored.
Cold lobby and restaurant
Nothing This place is definitely not a 4 star hotel. 2.5 at the most !! Tub didn't drain, rooms were dirty, little to no lighting in the hallways. Not an easy or accessible place to get to. The list goes on and on.
I have stayed here about 6 times and this time it was horrific! The hotel is under new management and they are horrible. The front desk staff was very rude and not helpful at all. Never coming back here again
It had a pool and great staff security all around the clock Bed are uncomfortable no fridge in the room no microwave wifi is not great
The rooms were nice n clean. The staff was very friendly. Very helpful. My stay wall overall good. The only thing was a concert that was going on somewhere near with very loud music and dj. Other that the room and location were good.
Very Friendy Staff. Excellent Shuttle service. We had a room next to the ice machine which was a bit loud but not too bad.
It is close to places I wanted to go: border, USA consulate, nice restaurants. Thanks to this location we discovered Pampas restaurant, Brazilian cuisine. The bathroom didn't smell good. It seems that the ventilator didn't do its job. The sink is not deep enough to clean the hands, even though it seems fancy. TV is terrible, the signal was very weak. There was no wifi signal in our first day. On the second day, it was good. This hotel is 4 star (Mexican's standard) and pricey. The quality is worse than those without star and cheaper in San Diego or USA.
A.C Was to noise
Friendly staff. Nice breakfast. Pleasant room for a budget hotel. No safe in room.
Hotel was clean, sleek, looked new, had friendly staff, free breakfast buffet which was delicious, complimentary shuttle, 1 pm check out time.. Hard bed
We were given a room that was already occupied, but the lady at the front desk was amazing and wonderful and apologetic -- she fixed the problem instantly . . . by upgrading us to a suite, which we hadn't asked for! For a new building, it sure creaks like an old one . . . when somebody above, below, or on the side moves. And the windows are pretty thin for an urban setting; those late-night sirens don't make it inside at some other hotels, but they rang loud-and-clear here.
After running a half marathon nothing beats a nice hot tub with natural thermal waters It was hot in tijuana that day and no AC in the hall ways
Nos agrado nuestro estancia en el lugar cerca de centros commercials,mercados y bancos .,cinco minutes en carro..y Clark de adradables y ricks restaurantes.. Lo principal,no fumamos lo cual fuera de humo..regresariamos...
I love the hotel, the pool, location, jacuzzi, parking but best of all the service
The swimming pool was heated and a great place to relax, the hotel rooms were very comfortable and the buffet restaurant very reasonably priced, and there were department stores close by.
Amazing services N/a
It was cleaned room bed was comfortable Totally old stuffs special shower
Loved the location and the facilities. No pool, but you can do without. Room service and any requests for the front desk took hours and sometimes went unattended. That was the only flaw over my 3-day weekend.
The construction going on across the street at 2:am in the morning.
Breakfast buffet Carlos was an awesome member of the front staff. They were all great but Carlos really made an impression. Convenient shuttle to the clinic we were visiting No fitness center
Rooms are modern and casino was fun No iron, blow dryer in rooms. Took a long time to receive ajy
To many student make noise until so late 3 o 4 on the morning. And dont give anything to put on whinshild off my car to show security iam on the hotel every time in on parking lot
We got a GREAT deal!! Also, they have a very attentive staff, courteous and very helpful. They have clean, comfortable rooms...ours had a really nice view, fast room service, and a nice little Casino on site. We only stayed one night and found nothing negative to say. A pool would be nice but since it was cold and raining, it didn't matter.
All you can drink beers during brunch while watching NFL playoffs. Smoking allowed.
The rooms are nice and bed is very comfortable The staff is extremely rude. Had to call the front desk so ice and it never was delivered. They would allow me to take sugar from the bar for my coffee I was told they would bring it up and an hour later I got my sugar.
I have to say that the place was nice. Ive stayed at other hotels in Tijuana and others look good from outside but lack quality in the room. The Pueblo Amigo Hotel and Casino has nice rooms and the room we stayed had a great bed. I was hoping for some type of entertainment there other than just gambling. Some live music would have been nice. The Bar was small and not a good place to just chill.
Made and paid my reservation online and hotel couldn't find it until I had to make phone calls and tell them teir own confirmation number, that was the only way they found my room, took about half hour to check in, promissed me an extra free breakfast, next morning different staff was there and did not even get the included breakfasts.
Great place use to be more afordable
Close to party places We have to wait till the house keeper says that the room is alright.
Is a great hotel employees are great
Overall my stay was great! I live the beds and pillows are super comfy! My boyfriend loved the room he didn't want to get out!
very clean staff were excellent restaurant staff & food were excellent
The hotel checked someone else into my room while I was out. My things were taken and the hotel told me that I had checked out already. My computer was of great value to me. I filed a police report and waited for 8 hours so that the manger could review tapes. Hotel finally realized they were wrong. It's been a week now and I've not heard from hotel our received my refund. (they wouldn't let me wait in my room and made me wait in the lobby for the 8 hours)
The Restaurant, the bar, close proximity to a 24 hr restaurant, Ricardo's (a block away), a drug store a half a block away, Las Pulgas, a very popular bar thats open seven days a week around the corner, 24 hr convenience stores within a block, and a taxi is usually on sight. No pool and hot tub for guests.
Very clean. Professional staff! Outstanding value for the money.
Everything else was great Bed was horrid. Terribly hard!
That staff was very polite and it room smelled good That they one gaive 1 free breakfast
The area Peaceful Clean Got an upgraded room Could have had an actual continental breakfast included. It was more like bread and butter, orange juice and coffee plus pastries
Love the location and the privacy. It's a safe place and kids are comfortable walking around alone. Love the fact that we can play tennis and go on a peaceful walk. It's convenient to have a restaurant, bar and a oxxo steps away from your room. We have been staying here for years. We know the staff and vice versa by now. But over the years te grounds of the hotel seem to be getting less and less maintained. The pool is always dirty and the grounds smell of manure? We continue to come back because of the privacy and the fast pass and great rates. But after years of staying here we will be planning our vacation elsewhere. Our kids are now at the age they want to be in the pool all time and do activities. It was something we passed off when they were younger but now literally everytime we visit the pool is green dirty and the jacuzzi never works and there is always something wrong with our room. We had to change rooms 4 times in one day due to broken toilet, broken tub, AC not working etc.. It's so sad this once great hotel is taking a plunge.
I liked the view. Place smells bad. The swimming pool is dirty. kitchen cabinets handle missing. Not a very good breakfast. I would not recommend to take your family to this resort.
they should pick their stuff better! so they can be a little bit polite They should clean better
Practical clean, efficient.... Angus restaurant across street excellent. Kind of small, hard small beds, day desk staff not as nice as night staff.
They cancelled my reservation.
I liked the friendly attitude by staff and how close it was to airport and restaurants. Also not far from the border. I disliked how thin the walls are. you can literally hear your next door guests talk clearly. The day we stayed their was numerous youth soccer teams staying too and they were running around being noisy and stomping on the ground, it was very noisy overall stay, do not recommend for couples or business stays. Not mention our next door neighbors were having sex all night so we couldn't rest well.
The amenities, like breakfast bar were quite nice, my only complaint-and it's significant was the terrible, horrible bed. My back is in agony. The amenities, like breakfast bar were quite nice, my only complaint-and it's significant was the terrible, horrible bed. My back is in agony.
In reception, Abraham and Areli were exceptionally helpful in their recommendations regarding restaurants in the city as well as top malls to visit. I appreciated their courteous and great advice. Food quality was excellent, including the breakfast buffet. I will look forward to visiting this hotel on my return to Tijuana! The comfortable and very clean room was a good value. Spectacular view facing N from the 7th floor was much appreciated. That the restaurant was not open after 12pm at night, although good sandwiches, salads and desserts were available. I must say that the quality of the food overall was excellent.
Really nice ...very clean...great room service...parking very secure...great personel The pool needs a little remodeling .
I personally did not like the 2 double bed room they gave us . It wasn't even ready when i checked it . The remote didn't work I had to ask for towlels because they were no where to be found . The chair was ripped . we decided to ask for an upgrade the king bed with the jacuzzi it was only 8 bucks more why not .. It was a bit cleaner and way bigger .
So I canceld my stay about 2 days before the trip and the card I had used all of a sudden started getting charged for things in Tijuana when I hadn't even gone to Tijuana after all
Adrian was very helpful
Near bars and night life Poor ac... Sink drained slow
Fine for my purposes. Probably not suitable to families due to a generally rough (red light) neighborhood at night. Clean, easy, simple bordering on bare-bones. I was surprised our room didn't have a window to anywhere other than the interior courtyard.