Hotel Palacio Azteca

Plus: Rummen rena, fin pool.

Minus: Receptions-personalen mycket oförskämd, tog så lång tid att checka in, de kunde inte hitta mitt reservation genom er byrå, blev nästan utan rummet, ingen tidig incheckning, förrän 3:00. Hemsk upplevelse.

Not 5 stars

Plus: We really loved the pool - it was beautiful with palm trees, incredibly relaxing. The staff is very friendly and helpful. Only a few spoke good English - but if you speak a little Spanish, it's not too bad.

Minus: All the fixtures in the hotel are quite old - there's mold growing in the Moen bath faucet, the bathtub was very worn out from years of use, the floor is the fake hardwood floors that are sticky because of the heat and humidity (I had to wear my own flip flops inside - hardly the most comfortable thing when walking around), popcorn ceiling. Perhaps this hotel was 5 stars back in its hey day, but it certainly needs replacing. Of course I knew I wasn't going to get 5 star resort for what I paid, but the rating is very, very misleading.

Plus: We checked in then left after an hour

Minus: No English speaking staff. Ugly room design. Bad part of the town. Dirty elevator. No working direction on the safe box .......

Plus: staff very nice

Minus: the clean of the room, not is the maid problem, but the quality of the room is not good, is very poor, the rooms need to be remolera, maybe is ok if is only guys but not for women