Plus: The hotel was on a main road near many restaurant options in a nice section near Springfield but away from the busy city. It was cleaner and more updated than I expected and a decent value. The bed was very comfortable.
Minus: There is no restaurant or bar for a dinner or drink and the hotel fridge had to be unplugged because it was making noise. The manager was quick to rectify the situation.
Plus: Our room was , clean, comfortable and updated. We had a fridge, that we didn't use, but we could have! the mattresses were very comfortable. It was cold outside, but we were very comfortable. In the morning our breakfast was plentiful with many excellent choices. I love Best Western, and this one was no exception!
Minus: The hotel must have booked several rooms for a construction company. The parking lot was full of large trucks and equipment with no place to park. Workers had no respect for the business traveler. The owners of the hotel had to no this!
Plus: Front desk staff was great upon check in.
Pool was fun ne
Minus: Breakfast was sparse, when I asked the attendant he yelled into the kitchen, the cook's response was "well they'll just have to wait. "
Ice machine not working so front del gave me a ziplock bag of ice but would only give one. Nickelodeon didn't work on tv (my 10 year old was disappointed). Called front desk repeatedly got no answer. Crowd of people loudly playing Pokemon go in parking lot after 10pm.
Overall a horrible stay. We love Marriott extended stay & just had a lousy experience at least his location
Minus: Did not care for the heaters they constantly ran and when they reached the temp you want they blow cold air till it's cold enough to which back to warm air
Minus: POOR SERVICE.
NOT ENEN WORTH TO STAY.
Plus: Staff was very nice and helpful. Cleaning staff did a great job
Plus: Nice beds and clean rooms. Surprisingly updated nice room. Great internet rate.
Minus: Elevator seems a little touch and go. Smelly staircase.
Plus: During my extended stay, I appreciated the microwave and refrigerator in the room as well as the varied continental breakfast offerings. The staff was efficient and friendly. The hotel needs some sprucing and updating- but it wasn't terrible. There was also a small gym which was great. In the Summer- you can use the pool. The location was great for the conference I was attending.
Minus: There were some stains on the carpet in the common areas and some peeling paint- but no deal breakers. The elevator is a little slow to close the doors, but I never waited more than 1 minute. The hotel could use some updates to make it even better, and my room could have used a seating area. All I had was a desk and bed.
Plus: When my mom and I arrived, we learned that we had booked a smoking room ( this was not specified on Kayak). We both have severe allergies and asked if we could change rooms. The clerk said it would be an additional $30.00. She went to the manager and the manager upgraded our room at no cost and gave us free breakfast!! The staff were do helpful and the room was beautiful!!
Plus: was very clean and the staff & manager were very nice. he offered us food and was very helpful with anything we needed.
Minus: the hotel looked nothing like the pictures. I booked this hotel based on the internet sites. was outdated. not like the beautiful pics on the site. indoor pool was "closed for renovations" but still was filled with green water. there was no thermostat in the room and no window, so it was extremely hot and muggy. the only ventilation we had was to open the door to the stag water indoor pool room.
Minus: no tv
Holes in walls
Bed frame not attached, but just leaned up against wall
room was not habitable
Plus: The people were nice, helpful and accommodating.
Minus: The name Regency Inn & Suites made me think of an upscale hotel but it was VERY old and run down!
The cold air return was filled with dust
Minus: Disgustingly dirty bedspreads and carpet, not remodeled like it said, bedbugs, uncomfortable mattresses, outdated electrical, too many plugs in the outlets, unfriendly check in staff, terrible decor, smelly, broken hair dryer, shower was a trickle, this hotel was totally disgusting, broken lamp.
Plus: Location is ideal. Been staying there for the last several years when visiting a client.
Minus: Stayed for 4 nights. There was beoken glass in the parking lot the entire time. The carpets in the common areas filthy. The hallways smelled of cigarettes despite it being a smoke free hotel. The toilet handle was broken. Mold in the shower under the faucet & water diverter on the faucet in the shower was not working. Sad considering the rooms were remodeled recently.
Plus: Friendly staff.
Minus: Although my room was dry, the hallways and rooms smelled from water damage,. The mattresses are old and need to be replaced. Otherwise the room is attractive and spacious enough.
Minus: Dirty sheets
Broken vending machine
Charged me again at the front desk despite my having prepaid thru priceline
Plus: Only think that I like was the queen beds and location, the staff in the office wasn't what I expected.
Minus: The office services, the poor light in the rooms the shower faucet, the toilet was moving side to side in other words needed update.
Plus: Close enough to grocery store, burrito place, and wine store.
Minus: Key card didn't work 2nd night.Manager broke in thru window to unlock. Put window back, but anyone could easily have broken in.Maintenance man showed up & said to try the key 3-4x and it might work. No other hotels had rooms. I didn't feel safe.
Plus: Not much to like about this hotel.
Minus: The room wasn't cleaned. Stayed two nights. Got there, the hear was on full blast. Felt like we walked into a sauna. The bathroom sink was full of hair shavings. The pillows were very flat and uncomfortable. The TV was not clear and very fuzzy.
Plus: Nothing at all.
Minus: Burned holes in sheets and bedding. Room smelled like a smoke house. Was a non smoking room of course. TV did not work , hallway smelled like piss. Made a mistake once never again.
The hotel was ok. It served it's purpose we were only in town for a night and just basically needed a place to sleep. The staff nice, but didn't really speak English so it was kind of hard explaining that there was no iron in our room. The room could have been updated as well. Overall it was ok. I probably wouldn't stay there more than one night, but if I were back in the area and there was room available I might consider it if the price was lower. I stayed at better places for less money.
Plus: The hotel was location was convenient to where I wanted to be.
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