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The price we got via Kayak They were very unprepared to handle the number of folks at checkin. Seemed unorganized..
Proximity to the majors sites of Avignon Comfort and convenient access to the hotel
Very pleasant atmosphere and helpful staff Some of the decoration a bit tired.
Great location, friendly staff, really good value for money. Very quiet. Lots of good places to eat within a very short walk. Very close to the centre of Avignon. It was a shame there were no eating facilities in the hotel except for breakfast but it was November and obiously quiet.
The lobby is quite grand and visually striking. This hotel bills itself as modern and upscale but the rooms do not measure up. The desk staff was far from helpful, and did not describe any of the features of the hotel such as Wi-Fi, breakfast, etc. It was the beginning of November and our room was very hot, when we tried to use the air conditioner it only blew hot air. The desk staff informed us (at 2pm) that this could not be fixed until the next day and instead switched our room. No air conditioning was available in the new room either (I believe the hotel had disconnected it for the season) meaning we had to sleep with the door to the balcony open, which was not at all safe as the balconies were connected to every room on the floor of the hotel.
Close to the center Most staff was not friendly
Stayed in a Junior Suite (4 adults) very roomy and comfortable and excellent price via Booking.com.Pay carpark close and convenient. Easy walk into the old city from the hotel.
Closeness to cetrum of Avignon Payment of parking
The hotel is easily accessible and has a public garage just around the corner. Close to the city center Air conditioning is centrally managed. Dials in the room have no effect at all.
Excellent staff. very polite and efficient. The Standard room (31) did not have a bench for the luggage, and the wardrobe was not big enough to hang a suit or a lady's dress ????
Good location close to Avignon old town. Question 4 star status.Simple rooms not renovated for a long time?
The location was great. the hotel overall was quite nice with AC. The breakfast was delicious.
Great location and attentive, concerned staff. Perhaps the best dinning in the city. Very comfortable sleeping. Shower didn't have a curtain to contain the water, so it could get messy. Otherwise it worked well with good pressure.
Lovely hotel in all respects other than being some what dated and old fashioned. Great view from the room. Old fashioned fittings and decorations
hotel personal was extremely helpful
Excellent location and very peaceful Our room was comfortable, but a little on the small side
The room was large and comfortable The maid left our door open on our first day but the reception staff were apologetic. Tea and coffee making facilities would have made it better.
Great location and a superb hotel in the heart of the city. So many sights to see, without getting the car out again.
Good location, good breakfast!
This hotel was located in the centre of the Old City. The location was excellent for choice of dining, shopping and seeing the many interesting sights.
The staff, location and size of the room No
Proximity to main attractions. Large, spacious room. Effective air-con. Excellent view. Never had to wait for lift.
The location was excellent and the rooms were very comfortable and clean
The beds were excellent, nice duvets and pillows. Nice to have a fridge. Great location for sightseeing. Bar area been refurbished since I last stayed there and looks much more modern. No milk or coffee was ever placed in the room - only teabags? Had to ask reception for coffee and bought our own milk. Considering the cost of the room this was playing real cheap. You get tea, coffee and milk in any decent budget hotel nowadays.
The location of hotel is just 1 minute from the “Palais de la Papes” and all the main attractions. Moreover it has an entrance directly from the public parking (you have a discount from the official price). The staff was kind and speaks a good English. The room was very quite. The room was not so big. The price is high. Sometimes in the hall there was a bad smell (drain?).
The location of the hotel was wonderful--mere steps from the Palais de la Papes. Parking was available at an adjacent parking ramp, a big plus for staying in Avignon. It was very difficult finding the hotel as the entrance is located inside the parking garage.
The fridge with things to buy in the lobby was well stocked. The breakfast buffet was very good. The bed was comfortable. The room allocated to us was overlooking the breakfast room so we had to keep our blinds drawn most of the time. We were next to the staircase on floor 1 (room 102) so we often heard noises of footsteps and the door slamming on the ground floor. Would not choose this room and you should not be offering it.
Location and ease of parking. The duvet on the bed was too hot. We had to take it apart.
Very good location,nice rooms Smeal on the hole
Very gool location, close to palace, 2 minute walk to town Square. clean rooms , good size comfortable bed Staff had quite a bit of diffuculty with english , not a big problem for us could be for some
I am disappointed, having booked this hotel through Active Hotels, that the single night stay by my wife and her friend was billed as two separate transactions on my credit card, thus attracting extra commission. I have heard of this trick before, it is usually to avoid a single transaction over £100 on a credit card. The check in and room have been ticked as poor because my wife tried to get into her room and the card didn't work. The existing occupant came out to see who was trying to get into his room. What a simple but stupid mistake.
Parking close to the entrace for 23 hours.Bed was comfortable They were having major renvation works and did not state this to guess, before arrival/booking. Losy minibar and no open bar services facility due o these works. No meals other tha high cot breakfast. No power plugs beside bed The cost was far too high - should have been a reduction due to virtually no facilities that Mercure normally offer. Moved to nother hotel next day for 30 euros less.
very good location, parking under the hotel why charge for private hotel park ?!
The room was clean and well maintained. Location is very good, five minutes walk to center. Bathroom was very good. Breakfast was poor, boiled eggs had kind of bad smell and remained one day before I thought! Indeed no problem, nex day we just skipped the breakfast.
One of the male receptionists at night was very helpful and smart. He can speak fluent English and I was very impressed by his courtesy. We requested about airport transfer vs. taking taxi / Roissy bus and he can clearly tell us the differences and further on recommended the best option which we followed as a result. His professionalism impressed us. One of the more 'senior / elder' female receptionists could not speak as fluent English as some of the younger staff and she was having difficulty understanding my question on whether I can use my metro tickets for RER (e.g. buying an additional ticket to go with the metro or not), and when I further prompted she immediately felt irritated and just told me to ask at the station.
location Sterile uninviting atmosphere
The receptionist was excellent. Parked my car and had it out front in the morning. Good location. It was a little old and tired, but had character.
Convenience to train station
Easy access to Avignon by foot
They were helpful when we asked to change our room The air conditioning was noisy
Staff, location Bad shower
Location was great. The front desk staff was outstanding, and the rooms were always clean nothing
Convenient to bus and train station as well as the centre. I asked for a quiet room which they provided but it faced an alley and had almost no natural light.
Excellent food, very comfortable room with all necessary facilities, staff friendly and helpful
Small and dark room, poor neighbourhood.
All the staff were extremely helpful, it was well run and had a very pleasant relaxing atmosphere
The reception and restaurant staff were friendly and helpful. Easy access for the disabled
Fantastic setting, excellent facilities and tasty breakfast. No
All the staff were very helpful - we enjoyed our stay. The Hotel is not really walking distance (at least 30 minutes) from the city centre however there is a bus stop just outside the hotel and the buses run to time. We loved the pool and garden area.
The hotel grounds and pool were lovely, the staff friendly and the food of good standard. However, the reception area and the rooms could do with being updated.
Location on edge of Avignon, good facilities, atmosphere and staff Better if buses back from Avignon rang later
Nice hotel, a little away from the town centre, but still walkable Did not replenish toilet rolls, cups as generously as they should. However all resources were afailable on request.
hotel lobby and food was great . no elevator, they are in the mist of renovations . The rooms ; carpet walls etc need renovations. It was clean and we had no major issues.Tnot walk outside stone wall that surrounds hotel. We got the impression they was a lot of crime.
I found the staff to be helpful on the average. There was no issue about speaking English. The room was spacious, modernly decorated, but not well appointed. The location is close to the walled section of the city is convienent to the highway and roads Other reviews mentioned renovations that were on going and dirty carpets. The renovations appear to be continuing, including the pool, carpets, and water damage by the elevator on my floor. My room appeared to have been renovated, minus the carpet.
För oss var hotellet helt perfekt både vad gäller pris, standard och läge.Att bilparkeringen var gratis var också ett stort plus. Frukosten var i klenaste laget.
Mycket bra läge. Buss till centrum direkt utanför hotellet. Gratis parkering. Rent och fräsht. Fanns allt som man behövde. Frukosten mindre bra.
Opersonligt. Ej för semester.
Friendliness of the Hotel Staff.
The staff were very friendly and courteous and eager to provide a good service to guests. The hotel is located at the top of the main street and opposite the Palace du Papes, which is an excellent location. It also has a very good restaurant. No, it was good value for money and very pleasant.
location just what was needed room over looking square
Great location, right next to the Papal Palace. Our room was located directly over the kitchen of the hotel's restuarant and overlooking the street in front of the hotel, so it was very noisy with people, deliveries, trash pick-up, street sweepers...
Location was perfect. I would recommend hotel only for the location Bathroom was extremely uncomfortable. Bathtub was very deep, no handles to help you out, water would splatter all over
The location is super....the facility is ok, since it's renovated from an old building.
restruant is nice room is small
Ideal place to be relaxed. The hotel is located on the island right next to Avignon with a swimming pool. In addition to sightseeing, you can enjoy bicycling in the area. Excellent food!
The setting and gardens are lovely. It is also (if you have a car) the perfect distance from the city to get in and out easily whilst enjoying peace an calm when out. The air conditioning in the room was superb (and almost essential in this area in summer).
beautiful old building excellent restaurant good service scope for cycle hire none
The location was superb and the countryside around is wonderful for walking and cycling no
clean rooms,relaxed atmosphere,lovely food,good breakfast.very pleasant staff.
The hotel was clean and tidy, the hotel hired cycles which was an easy way into town and the food/wine at the restraunt was excellent.
Inexpensive option outside of Avignon: easy, if you have a car (with GPS). The rooms had a bit of an odd smell, like too much Febreeze had been sprayed to cover up years of smoking but your nose does get used to it. Also, there was not hot water at night (luke warm) and so quite disappointing if you wanted a hot shower before bed. In the morning, however the water was scalding hot.
The owner/manager Jean Paul who was also the chef was very good. Very easy access into Avignon a surrounds. Believe the first floor amenities are being updated early next year. Lovely spot and in summer I think would be picture perfect, sitting underneath the vines having a quiet drink. We would return. Nothing really.
The Evening meal was exellent
Quiet , free and protected parking,very friendly and helpful personnel Though the food was good , the kitchen,due to the late season , only worked at reduced offer. Fot the same reason the bar had a tendency to close relatively early .
Bra läge. Man kommer rak ut på den stora paradgatan " rue de la republique. Men Avigon är inte så stort så man behöver inte bo på denna gatan. Rymligt rum och badrum. Dålig bemötande vid inchecking och under vistelsen. Att det ej fanns luftkonditionering på hotellet gjorde att vi hade svårt att vara i rummet och hade svårt att sova med tanke på att värmen under sommaren. De erbjöd dock en fläkt som inte fungerade som den ska. Slita madrasser.
Ett hyfsat hotell med laidbackminded personal,rummet var inte färdigt vid ankomst tog ytterligare 1 dygn innan allt var ok, därefter helt Ok! Personalens slöa inställning
Enkelt, trevligt hotell där vi hade stort familjerum med 4 separata sängar. Centralt läge mitt i gamla staden. Bra frukostbuffé.