Excellent location and very peaceful Our room was comfortable, but a little on the small side
Great location and a superb hotel in the heart of the city. So many sights to see, without getting the car out again.
Good location, good breakfast!
The room was large and comfortable The maid left our door open on our first day but the reception staff were apologetic. Tea and coffee making facilities would have made it better.
Lovely hotel in all respects other than being some what dated and old fashioned. Great view from the room. Old fashioned fittings and decorations
Proximity to main attractions. Large, spacious room. Effective air-con. Excellent view. Never had to wait for lift.
The staff, location and size of the room No
hotel personal was extremely helpful
This hotel was located in the centre of the Old City. The location was excellent for choice of dining, shopping and seeing the many interesting sights.
Close to the center Most staff was not friendly
Good location close to Avignon old town. Question 4 star status.Simple rooms not renovated for a long time?
The price we got via Kayak They were very unprepared to handle the number of folks at checkin. Seemed unorganized..
The lobby is quite grand and visually striking. This hotel bills itself as modern and upscale but the rooms do not measure up. The desk staff was far from helpful, and did not describe any of the features of the hotel such as Wi-Fi, breakfast, etc. It was the beginning of November and our room was very hot, when we tried to use the air conditioner it only blew hot air. The desk staff informed us (at 2pm) that this could not be fixed until the next day and instead switched our room. No air conditioning was available in the new room either (I believe the hotel had disconnected it for the season) meaning we had to sleep with the door to the balcony open, which was not at all safe as the balconies were connected to every room on the floor of the hotel.
Proximity to the majors sites of Avignon Comfort and convenient access to the hotel
Stayed in a Junior Suite (4 adults) very roomy and comfortable and excellent price via Booking.com.Pay carpark close and convenient. Easy walk into the old city from the hotel.
Closeness to cetrum of Avignon Payment of parking
Great location, friendly staff, really good value for money. Very quiet. Lots of good places to eat within a very short walk. Very close to the centre of Avignon. It was a shame there were no eating facilities in the hotel except for breakfast but it was November and obiously quiet.
Very pleasant atmosphere and helpful staff Some of the decoration a bit tired.
The hotel is easily accessible and has a public garage just around the corner. Close to the city center Air conditioning is centrally managed. Dials in the room have no effect at all.
Excellent staff. very polite and efficient. The Standard room (31) did not have a bench for the luggage, and the wardrobe was not big enough to hang a suit or a lady's dress ????
Great location and attentive, concerned staff. Perhaps the best dinning in the city. Very comfortable sleeping. Shower didn't have a curtain to contain the water, so it could get messy. Otherwise it worked well with good pressure.
The location was great. the hotel overall was quite nice with AC. The breakfast was delicious.
location Sterile uninviting atmosphere
They were helpful when we asked to change our room The air conditioning was noisy
very good location, parking under the hotel why charge for private hotel park ?!
Staff, location Bad shower
Convenience to train station
The receptionist was excellent. Parked my car and had it out front in the morning. Good location. It was a little old and tired, but had character.
Easy access to Avignon by foot
Location was great. The front desk staff was outstanding, and the rooms were always clean nothing
The room was clean and well maintained. Location is very good, five minutes walk to center. Bathroom was very good. Breakfast was poor, boiled eggs had kind of bad smell and remained one day before I thought! Indeed no problem, nex day we just skipped the breakfast.
Convenient to bus and train station as well as the centre. I asked for a quiet room which they provided but it faced an alley and had almost no natural light.
One of the male receptionists at night was very helpful and smart. He can speak fluent English and I was very impressed by his courtesy. We requested about airport transfer vs. taking taxi / Roissy bus and he can clearly tell us the differences and further on recommended the best option which we followed as a result. His professionalism impressed us. One of the more 'senior / elder' female receptionists could not speak as fluent English as some of the younger staff and she was having difficulty understanding my question on whether I can use my metro tickets for RER (e.g. buying an additional ticket to go with the metro or not), and when I further prompted she immediately felt irritated and just told me to ask at the station.
Enkelt, trevligt hotell där vi hade stort familjerum med 4 separata sängar. Centralt läge mitt i gamla staden. Bra frukostbuffé.
Bra läge. Man kommer rak ut på den stora paradgatan " rue de la republique. Men Avigon är inte så stort så man behöver inte bo på denna gatan. Rymligt rum och badrum. Dålig bemötande vid inchecking och under vistelsen. Att det ej fanns luftkonditionering på hotellet gjorde att vi hade svårt att vara i rummet och hade svårt att sova med tanke på att värmen under sommaren. De erbjöd dock en fläkt som inte fungerade som den ska. Slita madrasser.
Ett hyfsat hotell med laidbackminded personal,rummet var inte färdigt vid ankomst tog ytterligare 1 dygn innan allt var ok, därefter helt Ok! Personalens slöa inställning
Cleanliness; friendly staff; helpfulness. Beds were adequate. Room was a little bigger than some we'd stayed in and the shower was actually decent sized comparatively. We did check the guest reviews on the website (bookings.com I think) when choosing our hotel. Cost was also a factor. My only complaint was that it was difficult to find someplace to eat but that isn't the fault of the hotel. There are lots of restaurants in the old city but our friends are unable to walk very far and the parking situation in the old city is kind of tough. We finally found a parking garage that had an exit near the eateries in the old city and that was helpful.
Hotel's parking and many others Nothing
everything was good. Farway from City Center, mas there was no ploblem for us.
Bathroom with blue lights is impressive. Location is good near the downtown. I enjoyed your hotel. None.
Friendly and helpful staff. Only entering and exiting exterior gate when walking.
The hotel is located near a train station, a huge advantage. Room was very clean.
easy to get to from bus and train the beds were too small, I am 6'3", they were too narrow as well.
Room size and the way it is laid out and the facilities excellent No
Nice hotel, a little bit far away from the city, better have a car.
Small and dark room, poor neighbourhood.
The hotel grounds and pool were lovely, the staff friendly and the food of good standard. However, the reception area and the rooms could do with being updated.
Fantastic setting, excellent facilities and tasty breakfast. No
The reception and restaurant staff were friendly and helpful. Easy access for the disabled
hotel lobby and food was great . no elevator, they are in the mist of renovations . The rooms ; carpet walls etc need renovations. It was clean and we had no major issues.Tnot walk outside stone wall that surrounds hotel. We got the impression they was a lot of crime.
Location on edge of Avignon, good facilities, atmosphere and staff Better if buses back from Avignon rang later
All the staff were very helpful - we enjoyed our stay. The Hotel is not really walking distance (at least 30 minutes) from the city centre however there is a bus stop just outside the hotel and the buses run to time. We loved the pool and garden area.
Nice hotel, a little away from the town centre, but still walkable Did not replenish toilet rolls, cups as generously as they should. However all resources were afailable on request.
All the staff were extremely helpful, it was well run and had a very pleasant relaxing atmosphere
Excellent food, very comfortable room with all necessary facilities, staff friendly and helpful
Utmärkt läge med små välstädade rum. Lite väl hård säng för min smak
Idealiskt centralt läge i Avignon - har avgörande betydelse för vistelsen i staden. Vackert hus. Trevlig och hjälpsam personal - gott mottagande. Mycket dyr tillgång till internet. Borde som på andra hotell vara kostnadsfri service. Ej prisvärd frukost. Fönstret vätte mot ventilationsanläggning. Frånvaron av aircondition - men för vår del heller lågt hotellpris än dyrt med air condition. Gästrecensionerna är så olika att vi inte nedan säga Ja eller Nej. Hotellet anser vi vara prisvärt - med de fördelar vi angivit under "Vad du tyckte var bra...."
Ideal place to be relaxed. The hotel is located on the island right next to Avignon with a swimming pool. In addition to sightseeing, you can enjoy bicycling in the area. Excellent food!
Quiet , free and protected parking,very friendly and helpful personnel Though the food was good , the kitchen,due to the late season , only worked at reduced offer. Fot the same reason the bar had a tendency to close relatively early .
The setting and gardens are lovely. It is also (if you have a car) the perfect distance from the city to get in and out easily whilst enjoying peace an calm when out. The air conditioning in the room was superb (and almost essential in this area in summer).
beautiful old building excellent restaurant good service scope for cycle hire none
The location was superb and the countryside around is wonderful for walking and cycling no
The Evening meal was exellent
clean rooms,relaxed atmosphere,lovely food,good breakfast.very pleasant staff.
The owner/manager Jean Paul who was also the chef was very good. Very easy access into Avignon a surrounds. Believe the first floor amenities are being updated early next year. Lovely spot and in summer I think would be picture perfect, sitting underneath the vines having a quiet drink. We would return. Nothing really.
Inexpensive option outside of Avignon: easy, if you have a car (with GPS). The rooms had a bit of an odd smell, like too much Febreeze had been sprayed to cover up years of smoking but your nose does get used to it. Also, there was not hot water at night (luke warm) and so quite disappointing if you wanted a hot shower before bed. In the morning, however the water was scalding hot.
The hotel was clean and tidy, the hotel hired cycles which was an easy way into town and the food/wine at the restraunt was excellent.
Enjoyed the swimming, the pleasant grounds, and mostly good meals. The only thing we didn't like was ordering a fresh fruit mixture from the menu and getting served a bowl of canned fruit pieces.
Sunny, open, single storey aspect. Lovely shady patio area between the restaurant and pool. Lovely public rooms. Reception staff very helpful.
Everything ok, no troubles anywere. Breakfast is way too expensive
Friendly staff, comfortable rooms.Very good access to the hotel by car, large parking lot. Nothing to complain. Very good hotel.
The hotel is right next to a main road.
I've better experienced staying in other 3 star hotel in Italy & France. The room was small and ordinary.
Friendly desk staff., excellent parking local to avignon. Room carpet was filthy (even after moving rooms) otherwise the rooms was fine. The pool was dirty with a dangerous & sharp broken plastic piece from a water jet on the pool wall. Restaurent was expensive & breakfast hours supposedly finished at 1100 but closed earlier according to the staff on the day!.
The pool and parking facilities
Clean and nice
I am disappointed, having booked this hotel through Active Hotels, that the single night stay by my wife and her friend was billed as two separate transactions on my credit card, thus attracting extra commission. I have heard of this trick before, it is usually to avoid a single transaction over £100 on a credit card. The check in and room have been ticked as poor because my wife tried to get into her room and the card didn't work. The existing occupant came out to see who was trying to get into his room. What a simple but stupid mistake.
Very gool location, close to palace, 2 minute walk to town Square. clean rooms , good size comfortable bed Staff had quite a bit of diffuculty with english , not a big problem for us could be for some
The location of the hotel was wonderful--mere steps from the Palais de la Papes. Parking was available at an adjacent parking ramp, a big plus for staying in Avignon. It was very difficult finding the hotel as the entrance is located inside the parking garage.
Very good location,nice rooms Smeal on the hole
The location was excellent and the rooms were very comfortable and clean
The beds were excellent, nice duvets and pillows. Nice to have a fridge. Great location for sightseeing. Bar area been refurbished since I last stayed there and looks much more modern. No milk or coffee was ever placed in the room - only teabags? Had to ask reception for coffee and bought our own milk. Considering the cost of the room this was playing real cheap. You get tea, coffee and milk in any decent budget hotel nowadays.
Location and ease of parking. The duvet on the bed was too hot. We had to take it apart.
The fridge with things to buy in the lobby was well stocked. The breakfast buffet was very good. The bed was comfortable. The room allocated to us was overlooking the breakfast room so we had to keep our blinds drawn most of the time. We were next to the staircase on floor 1 (room 102) so we often heard noises of footsteps and the door slamming on the ground floor. Would not choose this room and you should not be offering it.
The location of hotel is just 1 minute from the “Palais de la Papes” and all the main attractions. Moreover it has an entrance directly from the public parking (you have a discount from the official price). The staff was kind and speaks a good English. The room was very quite. The room was not so big. The price is high. Sometimes in the hall there was a bad smell (drain?).
Parking close to the entrace for 23 hours.Bed was comfortable They were having major renvation works and did not state this to guess, before arrival/booking. Losy minibar and no open bar services facility due o these works. No meals other tha high cot breakfast. No power plugs beside bed The cost was far too high - should have been a reduction due to virtually no facilities that Mercure normally offer. Moved to nother hotel next day for 30 euros less.
Opersonligt. Ej för semester.
För oss var hotellet helt perfekt både vad gäller pris, standard och läge.Att bilparkeringen var gratis var också ett stort plus. Frukosten var i klenaste laget.
Mycket bra läge. Buss till centrum direkt utanför hotellet. Gratis parkering. Rent och fräsht. Fanns allt som man behövde. Frukosten mindre bra.
Its central location, the very friendly and open staff, the charming hotel with renovated bathrooms no
Run by a friendly husband and wife and perhaps the occasional uncle, who listened patiently to my rusty French, and even lent me their laptop. The plumbing in our room made extraordinary noises! Quite endearing actually.
pleasant staff no lift, narrow stairs, filthy dirty carpets, heating to hot or to cold, shower not working properly, very dark room no view, could not hear the tv sound was fixed, all in all very expensive we found rooms half the price during our stay, feeling ripped off, all this made for a miserable stay
Location and front counter staff were very helpful The room was very small and noisy due to ground floor close to walkway
The location is great. The palais des papes (Pope's Palace) and all other major attractions are right around the corner (as well as several good restaurants). If you arrive by car, it is very close (about a 5 minute walk) to the large parking garage in the middle of town (les Halles). We had the breakfast they offered, and it was good and worth the money, though not exceptional. Bathroom and bed were adequate. Room was dark and painted in dark colors. I can think of no other negatives.
It was very comfortable and convenient for city sights and train/bus station. Staff very friendly and helpful and spoke English. Room very comfortable after discovering the air conditioning and very clean.
Great location and super value. Very clean and the staff was very nice. A bit difficult to get to.
Great location, large and pretty room (with wood beams in the ceiling), clean. A pleasant place to stay the weekend. The carpeting in the room had some stains, though everything was clean.
Very helpful and friendly staff. Well situated hotel convenient for SNCF station and sights of Avignon.
The staff were most helpful and courteous. The room was elegantly furnished. The location is very central but in a quiet lane way. Breakfast was sparse but there were many lovely cafes close by, There was no lift but the staff helped carry our bags.