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Service med chafför - egen taxi Efter att ha suttit fast i hotellhissen 25 minuter, tryckt på alarmklockor och själv ringt servicebolaget - påstod sig hotellpersonalen i receptionen inte känna till att vi suttit fast. Alarmutrustningen fungerar tydligen inte eller så hade personalen en oacceptabel mentalitet av att sticka huvudet i busken.
Inredning i varma färger, Bra och rymlig svit. Långsam personal i frukostmatsalen, In- och utcheckning tog alldeles för lång tid.
Nära till det mesta i Kapstaden. Standard som jag betalt för. Vissa i personalen var inte servicemedvetna.
Bra bemötande från personalen, trivsamt rum, god frukost De har en utmärkt taxiservice men saknar GPS och ibland hittade inte förarna till adressen.
Modern rooms Good breakfast Overpriced.No atmosphere of a hotel Not convenient to the city
Amazing view on Cape Town. Close to industrail area for customer visits. Hotel on the beach Every single service you have to pay: internet, you can not even borrow an iron they charge you...
View of Cape Town. Size of rooms.
easy acces to Cape Town and the West Coast
Mostly the view, the room was well laid out and clean particularly the bathroom and shower. We both found the mattress to be very hard.The restuarant was a bit over priced
The hotel is right on the beach and has an excellant view of table mountain. This hotel is an example of doing the right thing but not doing it right. It has no atmosphere, its staff unprofessional and its restaurants, room service and other services are over priced.
The staff was very Friendly and that was fantastic to stay there. We enjoy the restaurant. What a feast.
We notice that a room service food was outside one room for two days before they removed it. The breakfast was poor, we asked for Honey and we received an empty bottle of honey.
Spacious room, friendly staff, comfortable bed and appreciated teh assistance with teh baby cot. Breakfast was fantastic. Thank you!
The friendliness and helpfulness of staff The lack of signage en-route to hotel. Housekeeping should not be turning my bed down at 21h00, but earlier
The staff were very considerate. it was peaceful. the food was excellent.
A quality hotel with a nice feel and ambiance with top class facilities
Total relaxation. Staff friendly and courteous. Cannot fault anything in this lovely hotel. I look forward to returning. Location was a slight problem without own transport. The hotel claims to have a 'shuttle' bus to and from Cape Town. This is hardly a shuttle, leave hotel at 10 a.m, nothing back until 13.00. 13.00 from the hotel returns at 18.00.At 90R per person each way it's quite costly. I feel the hotel should look closely at this facility.
Quite, clean rooms and friendly staff made stay very enjoyable TV selections (limited stations
It is a very relaxed hotel with friendly staff and a quiet location in lovely grounds For my last 2 visits there have been noisy building works during the day so one cannot have a nap in a bedroom
The staff was EXCELLENT -- accommodating, friendly, and on-the-ball. I was very impressed!
Total experience.feel good feeling.breakfast
Attention to service from the staff and their friendliness. Quality of the food (breakfast, Garden Lounge and Splash).
location, privacy and ambience with friendly staff. should have been warned of renovations in progress
Vineyard is a favorite of mine - have stayed there many times since 2000, upgrades evident, very clean, quiet, beautiful rooms, great views of Table Mountain - very peaceful and historic. Great restaurant and lounge, wide array of breakfast foods. Staff is super! No
The Spa was great though fairly expensive. The room was comfortable and breakfast was great
Wonderful, friendly, helpful staff Dinner at the Mint restaurant was only ok
Initial impressions was one of apprehension as I had to ask to be helped. Otherwise the staff was very helpful and displayed a level of professionalism Nothing
Breakfast was excellent, and the staff is amazing, particularly the concierge. Bathrooms have windows to the bedrooms above the tub... why?
Confort of the hotel
This hotel is all about location. 5 stars for location but not for anything else! If its location you are looking for then its worth the money. Not a high standard at all. Rooms very basic and cheap looking! The service in this hotel is extremely poor from reception to lounge staff. I would give it 2* tops! If its service you want do not stay here.
Comfortable high class luxury hotel with friendly serviceminded staff at a great location.
The staff were genuinely friendly and welcoming. The ground floor bar could be a little more organised - slow to get the bill and ran out of nuts....not a major problem though
The staff were friendly and helpful. Our room was excellent.
Wonderful location, beach front and great friendly staff
absolute perfection and professionalism, bar facilities with the fire places briliant views from room, friendly and efficient service of the staff, 24hour deli and the cocktails are for sure the best in town - brilliant in all ways
Great location on the beach, many nice bars and restaurants nearby, and easy and beautiful drive into city. Rooms are very elegant, restful and clean. A lot for your money by US and European standards. Service at breakfast seemed spotty. Management doesn't seem to have empowered staff with enough information or authority to answer basic questions or make basic decisions.
At the heart of Camps Bay. Restaurants and the beach is next to you. Hotel staff was so helpful.
5 star without the attitude Nothing
Excerllent location, very comfortable and clean room, nice finish and decoration matching with seaside, quiet but convinient with shops, bars and retaurants within walking distance. Against to the price and rank of hotel, the breakfast shall have plenty of choices and also be free of charge, however, only buffet is free with limited choice and others, specially hot food will be charged.
Läget mitt i händelserna. Personalens vänlighet. Hade inte business center.
Perfect location right by the water front - view from rooms overlooking the harbour is amaizing. Pool is a bit far away if you fancy a dive...
Frukosten är utmärkt, mycket frukt, hälsohörna, ostron och champagne!Vädret var fantastiskt. Tredje våningens rum har störande buller från luftkonditionerings-anläggningen.
Beautiful hotel, pool area, spa. The breakfast buffet is excellent. The staff is incredibly helpful and attractive. There's plenty of parking and the facility is clean and hip. The rooms are perfect, including a computer in the room. Not much negative to say, as this place is great, but the pool gets overly crowded with locals buying day passes and the never-ending deep house mixes booming from the speakers get a bit mind numbing after 4 or 5 days.
The staff was very helpful in arranging outings for us, very accommodating to all our needs. The food in the restaurant was wonderful and the service was top-notch. There wasn't anything I didn't like about the hotel. Would definitely book this hotel again.
Courteous, pleasant, helpfulFront Office and Guest Reataions. Excellent, knowledgable Concierge attention. Fantastic location on the Waterfront with stunning all-round views. Perfectly located for the World Cup Green Point Stadium. Houskeeping well-meaning but occasionally under-performing. Dining facilities lets them down: poor selection of dishes and rather indifferently prepared and amateurishly served. Lets them down.
Willingness to assist in extraordinary requests. i got the impression the B team was on duty compared to my previous stays.
location room price was excessive
View from terrace at breakfast / evening.
The view is incredible and location. However very lacking for a 5 star hotel, service was terrible and slow, and the hotel looked very tired in places and dated. As a business traveller the room service menu was very limited. Very expensive for what you actually got. On a positive note did feel safe and secure. Yes service for a 5 star hotel was very poor, they did not get one of my orders right!
Hotel was fantastic ! My cc was billed twice as kayak or get a room.com says they received two reservations at the sand time from me! I only received one confirmation! I spend 30 min on the phone on my dime trying to get them to refund the second charge and it's still not done!
I could walk to the V&A waterfront or take the shuttle. As always the staff was wonderful. Safe location. Used Jarat for tours and pick-up which was a great choice. You can do cheaper but you get what you pay for. Would have liked it if you could have ordered food at the bar past 10:30pm.
We felt very secure at this hotel. The staff were all very friendly and helpful.The hotel was very close to city. For the price of the stay at this hotel we feel it was very overrated.The price was far too high.The room was nice but needed to be renovated or updated.
Stunning location in on of the world's most beautiful cities. The cocktail deck is simply gorgeous. The views from the rooms, inlcuding a large balcony. Outstanding. Hotel is in an aging building, not quite up to scratch given the room cost. My plumbing groaned and shower flooded! Service is average, simply no edge. But, the location...!
Staff from the reception to the hotel operators are largely incompetent, at least the dozen or so we met. Especially the mid-level is a problem. The bottom level staff were fine, but from there up, it was a disaster! see above
The hotel is 5 minutes from the conference site where our conference is held. This is what I like the most as walking in Cape Town is not extremely safe after dark. It is not close to many attractions but it was okay for me. Other than that, services and staffs are reasonable. I did not get a chance to stay at other hotels in Cape Town so I can't make a fair comparison.
The service was great. Nice people....Good location. They have a free shuttle service for a 3km radius. The Rbg grill restaurant and the one one the roof had some great tasting food on the menu. We were in room 505. The toilet had a bad odour. Additionally, the A/C wasn't working on the first day but we didnt worry much because it was cold outside. They fixed the A/C on the second day but it again stopped working on the last night of our stay.
Close to conference centre, affordable off street parking, free internet, nice breakfast buffet, quiet room. One international power point provided. Some obvious missing features -- no iron in the rooms, no soap or moisturiser, and yet premium international prices for a Cape Town location. The internet required daily renewed login which was a little annoying. Twin-share room was rather small, only ~25 cm between the beds. Only one chair in the room. Only total two spare power points. Our water bottle kept disappearing and re-appearing depending on the day.
The lights wouldn't and air conditioner wouldn't work even with the key card
What is there not to like? ha ha
The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic. The attitude of "manager" (in charge of seating) at breakfast.
the fact that sex workers are alowed on the premises.
Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good. Could do with better design barth.
Location is perfect for the full Cape Town experience and staff could not have been more helpful or friendly. Rooms are very comfortable and clean and hotel felt very safe. They also have a sister beach club at Camps Bay which is complimentary and a fantastic added bonus to an already superb hotel and holiday experience
Convenience to the waterfront and safety (felt very comfortable walking around the area) The rooms are a bit dated but I understand refurbishment is being carried out.
The warmth and welcome of the hotel staff - efficient service - dining no matter what time of day - was carried out with care and courteously - staff approachable with warm smiling faces. No
outside noise level, some double glazing would be useful
Clean,excellent service,very polite helpful people ,very organized,excellent cuisine,very beautiful area,feeling of safety The swimming pool could be possibly renovated
Location was great. It was next to the Victoria mall and near transportation routes. Hotel was a bit run down. The rooms and bathrooms are in need of some refurbishment.
The hotel staff were very friendly, helpful and respectful. Shows excellent customer service apptitude. The tourist assistance staff were also especially efficient. Facilities like spa etc were at a different location, sister hotel - not very convenient. The swimming pool may do with some cleaning up.
The convience to every thing. The willingness of the staff to make our stay very comfortable That there was only Malay type food available at the Restaurant in the Evenings, meaning we had to go else where to eat .
Checking in and out was very swift. A really comfortable room with all the needed amenities. My room did not have hot water. In winter this could be a problem checked
The staff went out of their way to let us feel at home! The rooms are very small and the bathroom needs upgrading
Ambience, accessibility to the essential needs such as shopping, restaurants, None
Great service good breakfast Very minor but felt being charged £7.20 for 4 small waters at breakfast was not correct
excellent staff and rooms very good spa not really finished when we arrived. Pool small and not always useable due to wind. Did not get mountain view from all rooms as promised
I liked the style of the rooms and the futuristic designs and incredibly clever layouts of the rooms with your television rising from the bottom of the bed. Our view was awesome with the infinite pool outside the window with a backdrop of table mountain! Fantastic hotel!! I wasnt keen on the fact that the staff didnt know everything about their services, example the cost of the nanny service and how much in advance you had to reserve a nanny etc,but hey its a brand new hotel with brand new staff and by the time you stay there,this will all have been sorted!! I would recommend this hotel to others for sure and would gladly stay there again!! (No need for a nanny this time)
The hotel is beautifully designed , The rooms are stunning! The restaurant not what you'd expect from a 5 star hotel....but good.It is part of a new development and has an excellent shopping centre across the canal. I felt it was a bit too far from Cape Town (Waterfront and CBD). However you'd pretty much need a car wherever you choose to stay.
Comfort and accessability No
The look and feel. The hotel is fairly new and there are some teething problems which need to be attended to. For example, I was nearly electricuted in the shower, the access cards had to be reset every day of my stay (5 days), my wall plugs were not working and kept on tripping, the gym is of a poor standard for the size of the hotel, waited for an iron for more than 2 hours despite phoning 3 times at reception and even walking down to let them know face to face. The staff at reception needs to be properly trained though, I do not think they fully appreciate/understand the needs of the paying guests. On the contrary, the managers are exceptional and the maintenance guys are super.
It is very trendy! Such a beautiful hotel!
Breakfast was excellent and staff very friendly and understanding. Maintanace department must up their game. Reportted one problem in two days without resolution.
Pleasant and efficient staff. Comfort and modern design. Bar area was very interesting and availability of draft beer most welcome. Locality is not the best.
Prices and service The view
Good value for money and good service None
We stayed for a week end and enjoyed the comfort, the staff is very good, rooms are clean. The deco is beautiful and unusual nothing to complaint about