Clean,excellent service,very polite helpful people ,very organized,excellent cuisine,very beautiful area,feeling of safety The swimming pool could be possibly renovated
Location was great. It was next to the Victoria mall and near transportation routes. Hotel was a bit run down. The rooms and bathrooms are in need of some refurbishment.
The convience to every thing. The willingness of the staff to make our stay very comfortable That there was only Malay type food available at the Restaurant in the Evenings, meaning we had to go else where to eat .
Checking in and out was very swift. A really comfortable room with all the needed amenities. My room did not have hot water. In winter this could be a problem checked
outside noise level, some double glazing would be useful
The staff went out of their way to let us feel at home! The rooms are very small and the bathroom needs upgrading
The hotel staff were very friendly, helpful and respectful. Shows excellent customer service apptitude. The tourist assistance staff were also especially efficient. Facilities like spa etc were at a different location, sister hotel - not very convenient. The swimming pool may do with some cleaning up.
The warmth and welcome of the hotel staff - efficient service - dining no matter what time of day - was carried out with care and courteously - staff approachable with warm smiling faces. No
Convenience to the waterfront and safety (felt very comfortable walking around the area) The rooms are a bit dated but I understand refurbishment is being carried out.
In trying to create a balance on all the above points, lack of sleep can lead to murder..... I loved every thing about the hotel, except the unassuming, hidden noise factor that takes over from 11pm -4am every day. Please sound proof the window area.
Helpful staff Noise ++++++ - the hotel is located above a nightclub, surrounded by bars and opposite a backpackers on the only party street in capetown. Do not stay here unless you intend to party and be the last in bed each night a sunrise!
Great location, great design, amazing rooms.....in other words: perfect! Breakfast is poor....you don't understand if the "breakfast included in room price" means continental breakfast or all inclusive, since the staff is handing a menu with prices.....another thing, we came to have breakfast an hour before the official breakfast end time and there was almost no food available....
The hotel is well decorated but dirty, hairs in the bath etc. The location is shocking, it's extremely noisy (Sunday night clubs go till after 4am). We left after 1 night as we had no sleep, and were very disappointed with the hotel and how our problems were dealt with. Everything
The room (602) was absolutely beautiful with the most stunning view of Table Mountain. Staff were very helpful and pleasant. The garage parking included in the price, was much appreciated and an added bonus when you compare to other hotels parking situations. windows urgently need a wash (on a more regular basis at least) and the shower door did not work (room 602) - a fault from the installers - which the hotel staff should have picked up on a walk around when building was finished. road was very noisy.
Perfect Hotel, good location. Situated on a very loud street where security is an issue. Surroundings (aka streets) are not well maintained. Be careful at night.
Contemporary style and location right in the centre. Breakfast is just superb with a special for their yogourt and cooked plates. Staff utterly friendly and accomodating. Cleaning ladies very helpfull. Being located on Long St with Bars and Restos everywhere, it is pretty noisy at night. However on the 5th floor it gets fine. Otherwise room was beautiful and overall hotel is great.
Nice room and nice service A little bit noisy : the windows are too thin to block all the noise from Long Street which is noisy street at night
Great view to Table mountain from the hotel room.What a way to wake up!A bit noisy from the street,but with earplugs,you won't notice.Restaurants,shops,museums etc in the neigbourhood.
After having stayed at all category og hotels for 30 years; this is the most pleasant receprion staf ever. A bit noice from the street, bars and trafic. Hope some will be better after consruction work is finished
The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic. The attitude of "manager" (in charge of seating) at breakfast.
What is there not to like? ha ha
Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good. Could do with better design barth.
the fact that sex workers are alowed on the premises.
location, privacy and ambience with friendly staff. should have been warned of renovations in progress
The staff was EXCELLENT -- accommodating, friendly, and on-the-ball. I was very impressed!
Total experience.feel good feeling.breakfast
The staff were very considerate. it was peaceful. the food was excellent.
Quite, clean rooms and friendly staff made stay very enjoyable TV selections (limited stations
Attention to service from the staff and their friendliness. Quality of the food (breakfast, Garden Lounge and Splash).
It is a very relaxed hotel with friendly staff and a quiet location in lovely grounds For my last 2 visits there have been noisy building works during the day so one cannot have a nap in a bedroom
Total relaxation. Staff friendly and courteous. Cannot fault anything in this lovely hotel. I look forward to returning. Location was a slight problem without own transport. The hotel claims to have a 'shuttle' bus to and from Cape Town. This is hardly a shuttle, leave hotel at 10 a.m, nothing back until 13.00. 13.00 from the hotel returns at 18.00.At 90R per person each way it's quite costly. I feel the hotel should look closely at this facility.
A quality hotel with a nice feel and ambiance with top class facilities
The Spa was great though fairly expensive. The room was comfortable and breakfast was great
Vineyard is a favorite of mine - have stayed there many times since 2000, upgrades evident, very clean, quiet, beautiful rooms, great views of Table Mountain - very peaceful and historic. Great restaurant and lounge, wide array of breakfast foods. Staff is super! No
Bra bemötande från personalen, trivsamt rum, god frukost De har en utmärkt taxiservice men saknar GPS och ibland hittade inte förarna till adressen.
Inredning i varma färger, Bra och rymlig svit. Långsam personal i frukostmatsalen, In- och utcheckning tog alldeles för lång tid.
Service med chafför - egen taxi Efter att ha suttit fast i hotellhissen 25 minuter, tryckt på alarmklockor och själv ringt servicebolaget - påstod sig hotellpersonalen i receptionen inte känna till att vi suttit fast. Alarmutrustningen fungerar tydligen inte eller så hade personalen en oacceptabel mentalitet av att sticka huvudet i busken.
Nära till det mesta i Kapstaden. Standard som jag betalt för. Vissa i personalen var inte servicemedvetna.
Frukosten är utmärkt, mycket frukt, hälsohörna, ostron och champagne!Vädret var fantastiskt. Tredje våningens rum har störande buller från luftkonditionerings-anläggningen.
Läget mitt i händelserna. Personalens vänlighet. Hade inte business center.
Perfect location right by the water front - view from rooms overlooking the harbour is amaizing. Pool is a bit far away if you fancy a dive...
Courteous, pleasant, helpfulFront Office and Guest Reataions. Excellent, knowledgable Concierge attention. Fantastic location on the Waterfront with stunning all-round views. Perfectly located for the World Cup Green Point Stadium. Houskeeping well-meaning but occasionally under-performing. Dining facilities lets them down: poor selection of dishes and rather indifferently prepared and amateurishly served. Lets them down.
Willingness to assist in extraordinary requests. i got the impression the B team was on duty compared to my previous stays.
Hotel was fantastic ! My cc was billed twice as kayak or get a room.com says they received two reservations at the sand time from me! I only received one confirmation! I spend 30 min on the phone on my dime trying to get them to refund the second charge and it's still not done!
We felt very secure at this hotel. The staff were all very friendly and helpful.The hotel was very close to city. For the price of the stay at this hotel we feel it was very overrated.The price was far too high.The room was nice but needed to be renovated or updated.
The staff was very helpful in arranging outings for us, very accommodating to all our needs. The food in the restaurant was wonderful and the service was top-notch. There wasn't anything I didn't like about the hotel. Would definitely book this hotel again.
I could walk to the V&A waterfront or take the shuttle. As always the staff was wonderful. Safe location. Used Jarat for tours and pick-up which was a great choice. You can do cheaper but you get what you pay for. Would have liked it if you could have ordered food at the bar past 10:30pm.
The view is incredible and location. However very lacking for a 5 star hotel, service was terrible and slow, and the hotel looked very tired in places and dated. As a business traveller the room service menu was very limited. Very expensive for what you actually got. On a positive note did feel safe and secure. Yes service for a 5 star hotel was very poor, they did not get one of my orders right!
Staff from the reception to the hotel operators are largely incompetent, at least the dozen or so we met. Especially the mid-level is a problem. The bottom level staff were fine, but from there up, it was a disaster! see above
View from terrace at breakfast / evening.
location room price was excessive
Stunning location in on of the world's most beautiful cities. The cocktail deck is simply gorgeous. The views from the rooms, inlcuding a large balcony. Outstanding. Hotel is in an aging building, not quite up to scratch given the room cost. My plumbing groaned and shower flooded! Service is average, simply no edge. But, the location...!
Mycket trevlig och hjälpsam personal. Fint och bekvämt rum med skön säng. Trevlig inredning med bra design. Hade utsikt över Table mountin från mitt rum. Bra frukost som ingick i rumspriset. LIgger ganska nära Waterfront, gångavstånd men man promenerar inte gärna dit på ödsliga "bakgator", taxi är dock billigt.
När jag och min fru checkade in hade vi bokat ett rum där ni skrev this room boasts sea views. Jag fick ett superior room på 1sta!!! våningen. Sen sedan efter påtryckning bytte till ett rum på tredje och sedan till femte. Två gänger under vår resa har vi råkat ut för problem med att hotellrummet som jag bokar inte överensstämmer med det jag får. Vems är problemet???? Frukost inget inte heller.
helpfulness and friendliness of staff
it was really a nice place. bathroom a little old, but overall great
location good, staff excellent, service very good. Nice and clean hotel overlooking the sea. View from the bedrooms to die for.
Good breakfast not far from Waterfront, and Table Mountain. We had a sea view from our room.Think it is was safer here at the sea front rather than staying in Cape Town city centre. Outside swimming pool was closed as we were there in the winter (July) The bar only sold bottled beer would have liked a pint of draught beer.
staff friendliness Access to internet and ironing services
It looks pretty and they do serve a good breakfast. Service, if you press 9 at a hotel, you should be able to get the little basics and your reception could not even provide mini size toothpaste. You have comments block on the website when making a booking does anyone look at it, it was the night of my brothers honeymoon, and I booked there because of recommendation from other families, only to feel embarrassed, that they had single beds.
The people there were great enjoyed every bit of my stay
The situation of the hotel was very convenient as we were booked to travel to Johannesburg on the Shosholoza Meyl Premiere Class Train the next day. We needed to deliver our vehicle to the station very early in the morning.
very central location in a decent clean hotel at a fantastic price.
This hotel is not up to the general standard of most hotels in Cape Town. Service was very poor, the amenities did not work, the parking system for vehicles is highly problematic and essentially the hotel needs a major overhaul. The toliet was not working, The staff werfe rudhe
Staff very helpfull and pleasant. Rooms a little more ventilated.
Bra o vänlig service inriktad personal . Reception poolområde mkt fint bra restaurant högst upp (roterande) bra mat till rimliga priser , men svårt att få bord , då man hade fullt av gäster som ej bodde på hotellet . Rummen är slitna. Dörrar till rummen är undermåliga, riktigt dåliga säkerhetsmässigt; obetydligt säkrare än ett draperi ! Säkerhetshake var dessutom trasig. Prisläget är för högt med tanke på rummens standard
Fantastisk utsikt och skön pool avdelning nära havet. no
Fantastiskt läge vid havet. Vi hade rum med fönster mot havet nedanför. Atlanten hördes hela tiden i bakgrunden, härligt. Mycket bra frukost i en restaurang med hänförande utsikt. Restaurangen Salt också mycket bra. Trevlig och serviceminded personal. Rummen helt ok. ingen lyx men bra. Reste med min vuxna dotter och hade sagt till om singelsängar vid bokningen. Det visade sig att hotellet inte hade detta på denna typ av rum. Kvällschefen löste dock detta efter en del palaver på ett snyggt sätt genom att byta ut podiet för dubbelsängen mot ett podie för singelbed och en madrass på golvet.Bra gjort av honom att lösa problemet, så att vi kunde ha kvar vårt rum med den vackra utsikten! Hotellet ligger en bra bit från Waterfront, så taxi krävs för transport dit.
Vackert kustparti. Serviceinriktad personal. Bra restaurang och bar.
Nothing that stood out. Lack of facilities compared to other hotels in same price range. Very expensive. Staff very noisy when arriving at work early morning. Loud and laughing without consideration to guests. Room not made up as requested and was asked if we would mind sharing the same bed for the night. I was then charged for two persons for the entire stay when twin share was only one night.
nice boutique B & B
the owners are very helpful and friendly people and good knowledge on very good restaurants to visit.
Tasteful & thoughtful decor, very comfortable rooms, charming hosts, good breakfast.
Very friendly and helpfull people, they have honest and joyfull attention for their guests. The guesthouse is beautiful and tastefull decorated with an eye for details. This is a perfect location to stay !
Very friendly and comfortable. No
I felt from the beginning like at home, very nice and helpful people. The palce himself is at a great location nearby the waterfront. Great complimantary internet, delicious breakfast with a unexpected selection an meat, chees, bread and fruits. Egs any stile can be ordered and are included. I travel a lot but only raerly i feel like at home, here i did. Will be back for sure, maybe for holiday too. Next time i will ask martin if he can take me to a township tour :-). There was no guest book where i could leave my regards :-)....there is absolutly nothing to comlaine.....realy nothing
The owners of the guest house and stuff are very friendly and helpful. The rooms are excellent.
Everything, verry friendly helpfull, just everything.
An excellent guest house newly renovated to a high standard, with quality furnishings & decor. Situated an ideal quiet location, within 10 mins of city water front & all its amenities and approx 20 mins to the excellent beaches of Clifton & Camps bay. A guest house with a difference with that extra friendly personal touch by the proprietors & staff, making your stay one to remember and return.
The staff was very friendly and helpfull! Room was impecable and clean! Will definitely recommend it to any traveller!
When I got to the Hotel there was no record of the reservation that your company had made for me. Luckily they had rooms available which I needed after flying and sitting for 30 hours.
Near to the city centre and shopping.
Modern and stylish hotel. The best part of the hotel is the reception staff, extremely helpful and very friendly. They gave us good advice on day trips to Cape Point and Stellenbosch. The location is excellent, nearby a good choice of quality restaurants, Greenmarket, Long Street and the bus stop of the red/blue sightseeing bus. Breakfast is good. The room is good, but could have more closet space, especially for a longer stay. The bathroom is good, but could have more towel racks. Wifi is expensive and sometimes not working.
Very near to our business partners.
The hotel is conveniently located from shopping area and for takinf the hop On Hop off bus. The staff were very helpful. No porter facility. More variety for the breakfast and if the time for serving breakfast could be extended for until 1100hrs. they forgot to send a taxi for pick up at the airport.
The helpfulness of the staff and the quality of the room we stayed in Trying to find it when arriving by car. It is very difficult to find especialy as to get to it you have to drive up a street marked no entry! Guests should be warned about this as trying to get to the hotel resulted in a very frustrating and stressful hour driving in central Cape Town
Proximity to city centre and the V+A Waterfront, etc etc. No issues
Central location,great for walking ever where Hotel heating system in room was hard to work.room was cold even after we had someone check it out
Safety of the place TV screans are too small
Location and grounds are spectacular, as is the breakfast buffet. Late night noise issues from bar and terrace area kept us awake and even awakened us from a sound sleep one evening. Required repeated calls to front desk to resolve. Bathroom lights also miswired and require turning on room lights which is problematic when companion is sleeping. Overall, it's a very nice hotel with very major flaws.
We enjoyed everything. Byron was extremely helpful and gave us spectacular service. High tea was lovely and the staff friendly as well as efficient and courteous. The grounds and building are simply beautiful
Lobby entrance and Bar. Gardens are lovely and one can stroll into town by way of the University park right across the hotel entrance.
There was mold on the ceiling of the marble shower due to poor ventilation. While they moved us into another room, one of the attendants commented, "hundreds of our rooms look like that." Not a good state for a 5 star resort.
Central location, comfort and beautiful colonial interiors
Apartment hotel room was large and fully equipped for extended stays and had an excellent location close to eateries and clubs and added plus a great view of Table Mountain.
Stunning building and proximity to many attractions in Cape Town, including Company Gardens, Parliament, St. George's Cathedral, Greenmarket Square, etc. Apartment-style is very suitable for family travel. En-suite bathrooms in each of the 2 bedrooms is very convenient and also private enough for the adults, as both were well separated. Guest Loo - what a luxury to have, and the hotel made no hassle of guests in the apartment with you. Staff were accommodating and kind. The state of cleanliness left much to be desired. You have all these great facilities, but when you travelling with small children, you do not want them rolling around on scuffed floors and dirty carpets, nor touching dirty chairs, etc. Throw-up from a previous stay was regurgitated by one of the many basins in the apartment, and never used again. That was disappointing. They do need some assistance with housekeeping, but I found that to be a problem in restaurants as well in Cape Town. Hope that it gets better. The facilities in this apartment do make up for the lack of attention to details, though.
Superb quality accommodation in an ideal central location in Cape Town
Apartment with kitchen Everything nearby shuts down early, not the most inviting area to walk around after dark
The friendly disposition of staff, especially Thembi and Zanele in restaurant. Mary from housekeeping none
The location was very good and the rooms themselves were really nice. It felt like a spacious 1 bedroom/studio apartment and it was awesome to have a kitchen (although we intended to use it we didn't, the restaurants are great and affordable) The WIFI connection is very slow. This seems to be an issue in South Africa at times, but it was incredibly bad at times. It would take several minutes just to load e-mail. Also, there was no fitness center there. We were given cards to go to a local gym around the corner, we did that one day and then one of the security staff told me they had made a mistake and we weren't allowed. I asked other members at the front desk later, they had no idea of this policy change. In all, I was disappointed there was no fitness center there, felt a little misleading.
Very convenient central location for sightseeing and shopping. Well equipped rooms - loads of space and comfortable furnishings. Good choice of places to eat nearby. Extremely helpful and courteous staff ... after check-out, we requested somewhere to store/re-pack luggage and to shower and change before a late evening flight, and we were kindly allowed this facility at no extra charge. Nothing.
We had a huge flat with an excellent view an the table mountain. Very well situated and good price ( we were there in august 2010).
Rooms are beautiful with fantastic views. Gym access was great. WiFi was TERRIBLE!!!! If you need reliable internet access, this is not the place, the signal is poor, access is difficult and limited. If this was corrected, Madela Rhodes would be a superb hotel.
Very comfortable with gym facilities The shower in the studio apartment W503 messes on the floor when taking a shower.
Hotel was excellent,staff were very friendly an helpfull.Facillities were superb.Had a great time at the hotel
very comfortable child friendly had to use two lifts to get to breakfast
Läget var fantastiskt, personalen trevlig och priset var okej. Lätt att hitta och gångavstånd till det mesta. Mycket bullrigt i frukostmatsalen
Bra läge. 5 minuters gångavstånd till Waterfront. Hjälpsam och vänlig personal. Prisvärt.
Läget nära Waterfront i Cape Town. Lätt att hitta med bil. Något små rum.
Bra läge med gångavstånd till Waterfronts restauranger och affärer; trevlig och hjälpsam personal; bevakad bilparkering på gården. Värdeskåpen på rummen fungerade inte; relativt lyhört; varmt på en del av rummen; trådlöst internet fungerade inte trots betalning.