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Rooms were small. the air conditioning was poor and leaked in the room, location was great, room wasnt ready at check in time.
Room was spacious, spotless and extremely well decorated - lovely view across to town & mountiains. Location was convenient for old town and station. Reception staff was very helpful and very friendly, nice bar for drinks at end of day There is some refurbishment work currently at the hotel and this led to loud drilling on our arrival day in mid afternoon. Housekeeping failed to refill bathroom soaps, coffee / milk more than once but did react very quickly when this was pointed out. Only other thing we didnt like was the habit of reserving tables and stools in the bar in the evening. You would return to the hotel for a nightcap and find up to a third of tables empty with reserved signs. Often these remained empty till closing - smacked a little of putting corporate guests ahead of individuals.
Nice room, friendly staff, really felt welcome
The hotel lobby and common areas are modern and nice the toliet seat is leaning on one side, bathroom decor ugly
perfect location, very exquisite rooms, friendly and helpful personnel don't miss to dine in the restaurant "Yu" with its modern chinese cuisine!!! rate for parking the car rather expensive
Very nice location, good service, and hospitable staff
the place !
The hotel room was good and not small taking into consideration swiss standards. The breakfast was very reasonable and the dinner in the hotel's resturante very pleasant. The location is fantastic, 5 minutes on foot to city center. Parking space and internet were too expensive. For internet I used cell phone connection and it was almost 10 times less expensive than what the hotel was charging. For me that is absurd!
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
view from the room
very comfortable luxurious hotel with easy access to the old town Bern.
service, style, class, location
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
Bra läge. Trevlig personal. Enkla fräscha rum. Utmärkt frukost. Bra service
Rent och snyggt, trevlig personal, bra garage, god frukost, nära centrum. nej
Mycket vänlig personal samt mycket noggrann städerska. Fri tillgång till datamaskin i receptionen med internet. Otroligt fult färgval, orange brunt och grönt. Gammal heltäckningsmatta och mycket litet enkelrum.
Ok hotell med en korts promenadavstånd till centrum över en av broarna. Frukostmatsalen i lokal utan fönster.
Trevlig miljö, modern inredning och roliga bilder på väggarna. Bra med fruktkorg! Lite snållt frukostbord.
Läget och den moderna inredningen Nej
Ett bra hotell att bo på med närhet till tågstation och centrum. Bra utbud av mat. Frukostmatsalens miljö kunde vara lite mer ombonande.
The staff was very pleasant and helpful, willing to answer all questions. The room was comfortable & clean. Easy access to Train transportation.
The staff is nice and the French benefit is a free ticket for 2 1/2 hours of pleasure in the BernAqua spa. Connection to the centre of the city is good, just 8 minutes by train that goed frequently. Prefab boxes, noisy, small and definitely overprized. You have to find the hotel through a labyrinth in a underground parking garage. It do not understand the good review of other visitors. This is the first time that I felt misleaded by the review on Booking in 7 years!
Hotel is part of a shopping center and gives access to a water center. Nice choice for the breakfast
Convenient access to city centre via train stop and bus station opposite. Shopping centre attached to the hotel with good range of shops and eating places. Cost of breakfast and garaging for car were not included in price. As it is used as a business base for many people who do not pay their own hotel expenses was therefore very expensive for tourists, ie us!
Good service at the reception; proximity of shopping center & Bernaqua air conditionning not easy to set
All in one shopping spa destination Knocking of door in the morning
Great location right in the most modern Shopping Center of Europe with an unbelievable Aqua Park with wellness facilities.
It is located next to a shopping mall and we found it very convenient. For Japanese, it was another convenience to find a Ramen shop there! The room was also very clean and comfortable for us. If you do not need luxurious facilities, this hotel must be the best option at very reasonable price. We were really satisfied. Only disadvantage might be its location a few stations away from Bern startion.
Cleanliness of room. Cheap parking available. Languages spoken by reception staff. Reserved Queen-size bed but were given twins. Breakfast poor for the price (not American breakfast as advertised). Address did not appear on TomTom, so was very difficult to find.
I had visited the hotel in the 90s when it was a bijoux of beautiful original art nouveau antiques. Now it is ugly and full of second rate flea market objects. What a disappointment!
Proximity (5-10 mins walk) to all major Old Town attractions, shopping and transport as well as charming attempt at the true Belle Epoque style felt throughout the hotel and the rooms. Also a bowl of fruit and a welcome hand-written note from the owners was a nice touch. There is a nice and relaxed restaurant on the ground floor/terrace level which is very pleasant for a quiet coffee in the morning or late dinner/drinks in the evening. It is a boutique-style Old Town hotel but it does feel a little "tired" and is edging more towards the 3* rather than 4* hotel. Facilities are very basic, as is a very expensive (CFR 21) buffet breakfast and room cleaning service leaves a lot to be desired for. Room prices are comparable to other 4*-5* hotels in Bern but offer very poor value for money.
everything - Actually, we think you have under-rated the hotel in your website. it is fantastic and the staff are all very friendly, welcoming and very helpful. Hotel has great ambiance and location is great!!!
I enjoyed the good service and the friendly staff. However, the hotel is quite small with smallish rooms and a small stairway. The lift was useful to get the luggage up. The double glazed windows were needed to keep the street noise down. The room air became stuffy overnight. I liked the Art Deco room decor. Breakfast was expensive, but so was everything in Switzerland.
Wireless LAN The rooms I was in was a bit oldfashioned, and not suited for the business traveller (very small table to work on)
The staff was very friendly & they upgraded us to a suite which was lovely
Really nice place, extremely kind staff.
upon arrival they had a very nice and amusing jazz concert...good music and very nice "ambiance"...
The Sunday evening concert
I myself am in the hospitality sector, and my expectaions on a hotel on one of the main streets of Bern were the "regular touristic stuff", however the two concierges I dealt with, the front desk personel and the rest of the staff were more than friendly and helpful all the time.. For example, when we went to have breakfast 5 minutes after the buffet was supposed to close they did all for us to enjoy our teas ans latte capuccini as well as the full buffet (excellent pancakes and also the parmiggianio was great).
Friendly staff and good location Only one person of staff was working at reception and restaurant (at the same time)
the desigh of room, it is really individualistic and also quite big.
Total staff availability and professionalism and excellent cuisine and location/ease of travel to city centre.
Very well presented room and great facilities, quality fittings. Could have been air-conditioned - Room was a bit too warm for our liking.
Great hotel very modern big rooms, breakfast was very poor for a 4 star hotel, internet expensive at 25chf for 1 day
very friendly and helpful staff, excellent meal at the restaurant, quiet but close and easy to get to main city of Bern
Location of hotel was outside city and a tram ride into the centre (Excellent timetable) provided good direct access without the need for a car. Good breakfast and helpful staff with excellent English. Easy access to motorway and leafy surroundings. Free internet access point Restaurant closed during stay but hotel advised of that before we arrived and very few alternatives locally unless you took tram into Bern in the evening.
Parking lot is good. Easy access (by car) to the center of Bern. Overall the hotel looks nice. The room was a bit dirty. There were two situatons were the cleaning people simply entered in my room without knocking.
Very good hotel all together it was all very comfortable. we had a pleasant stay. one lamp defectuous and phone not working and biew not extraordinary. but nothing important
The Hotel was very pleasant with attentive staff on arrival, clean and very presentable room, good location 5 minute taxi or tram to the city centre.
Hotel Sternen Muri is a very nice hotel near to the beautifil Paul Klee Zentrum. We had a large room with very tasteful and comfortable furniture. Although arriving at a late hour we could still enjoy a glass of wine on the terrace. Very friendly service. In the rooms at the front one hears the tram passing when windows are open. Breakfast was not well organised.
Prisvärt Trångt och ofräsch inredning
Clean room Bad location. Expensive breakfast. Cold sauna
Det var en bekväm vistelse på hotellet. Tyckte att det var litet utbud på frukosten med tanke på priset.
Lovely setting. Great evening meal. None
just about everything - good and quiet location with an easy & short bus ride to center town; excellent restaurant (ate there both nights) with wonderfull waiter n/a
beautiful hotel staff location parking presence of jazz club on site extra rate for breekfast
junior suite well-furnished and comfortable; practical bathroom; jazz theme throughout hotel with concert at times during year; very convenient for railway station - 21 bus stops outside hotel; air conditioning appreciated; good terrace with restaurant overlooking city and distant mountains; very quiet location. Good English spoken throughout Nothing!!
calm, food, environment, service lack of english spoken
Rooms, staff and location were wonderful. We really enjoyed our stay at Innere Enge and would highly recommend this hotel.
Fine hotel Poor service from Booking.com!
The ambiance of the room was so romantic.It is a pity that we couldn't stay longer but we hope to as soon as possible.
Beautiful decor - nice old, historical hotel. Great location just minutes away by bus to downtown Bern. Room was spacious with lovely views of Bern. Very friendly staff.
Really good food, large room and bathroom. Very comfortable and well decorated. Carpet in room was pretty worn down, but still clean.
Trevlig och hjälpsam personal
Lungt hotell som ligger ca 10 min promenad från centrala Bern. Hotellparkering utan extra kostnad. Bra frukostbuffe. Trevlig och hjälpsam personal. Rent och snyggt med en minimalistisk inredning
Rummet för oss tre vuxna plus en hund var stort och luftigt, och de hade ställt in en fläkt under denna varma period (ca. 30 C). Priset för hunden var också mycket lågt (ca. 40 kr).Frukostbuffén var bra och man kunde sitta ute på balkongen i anslutning till frukostrummet. Nej.
Läge av hotellet är bra och priset är rimligt då man är i Schwiez som är ganska dyrt. Ren och trevligt hotell.
Trevligt att bo så centralt. Moderna rum. Vi tyckte att vi blev störda av ljuden från gatan och att rummet kändes väldigt litet.
The staff was very present, nice and helpful.
The value for the money was quite good, at a two-star hotel, one cannot expect too much, but the room was fairly clean and the beds weren't too bad at all. The breakfast was quite good and the windows kept a lot of the street noise out. I was happy to find a city map and attraction guide in the room. The hotel wasn't a bad drive from the center of the city, although for walking it was way too far (about 3 miles). The shower was a bit moldy and the shower door was broken (but we did have plenty of hot water!!). I was really glad we were on the top floor as the wooden floorboards were extremely squeaky and I felt bad for the people under us. There was not abundent parking on the street, we got lucky finding a spot fairly close to the hotel.
good location, clean, freindly staff
Spacious room wooden floor made sound whenever we walked around
Location: it is 10 minutes walk from Bern station. If it is indicated to go out from the university side's exit of the station it is very easy to find it. Breadfast is just OK but service person was friendly. According to the infromation on the web-site I believed that I could check in at 1:00p.m. We could but there was no receptionist.If you use this hotel several times and know this system there will be no problem.
1. good housekeeping, good breakfast, good facilities & reasonable price.
good value for money, clean, large room, quiet
Lovely room, helpful and friendly staff and lovely breakfast. Well located for the city. No English TV channel. bbc24 would have been good
distance to city center
Arabelle was a basic, clean and affordable hotel with minimum amenities. Situated in a mixed residential/retail quarter of Bern, it is 15 min walk from the old quarter and the botanical gardens. The european breakfast buffet had the usual breads, meats, cheeses, yogurts and cereals and a very welcome caffine machine. The room was somewhat dated in furnishings which would suggest the price was a little steep as I've stayed in simular hotels in Germany for about a third less cost.
Convenience to railway station No
Nice staff, clean room. Everything is reasonable It is not so easy for me to find the hotel.
Very central position No porters to carry luggage
it is clean and well situated the carpeting of the stairs leading down from the 1st floor