Det var en bekväm vistelse på hotellet. Tyckte att det var litet utbud på frukosten med tanke på priset.
Clean room Bad location. Expensive breakfast. Cold sauna
Prisvärt Trångt och ofräsch inredning
The location just opposite the Bern Expo is perfect - only few minutes of walking.
best price and easy to get to location
Consistant high standard throughout Europe. Choice of breakfast items could be better, specially considering you actually charge extra for this.
parkingplace the way reception helped us. no good listening end she even didn't look in my face.
The room was very clean and tidy. Parking places were not enough. .We had to look for parking places, although we had payed for it.
The room was a great size and the room facilities were in good condition. The distance from the city centre was a little too far for walking distance, but the tram stops right out the front of the hotel and takes you right into the heart of the city.
It was the most reasonably priced hotel we could find in a very expensive city (country). Everything was as it needed to be for a comfortable budget stay. Front desk staff member made bus change, provided directions and answered grocery store questions even though she was swamped. Very courteous. They need more support at the front desk. It was always busy for the one person on duty at check-in time.
I had a good room and clean facilities. It's easy to get there (just get on tram 9 from the train station).
good location - pubilc transportation to old town right across the street, took 5 min or 15 min on a scenic path.
No free connction in the rooms , parking and breakfast + 24 chf/day
service, style, class, location
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
very comfortable luxurious hotel with easy access to the old town Bern.
We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
view from the room
Location: it is 10 minutes walk from Bern station. If it is indicated to go out from the university side's exit of the station it is very easy to find it. Breadfast is just OK but service person was friendly. According to the infromation on the web-site I believed that I could check in at 1:00p.m. We could but there was no receptionist.If you use this hotel several times and know this system there will be no problem.
Lovely room, helpful and friendly staff and lovely breakfast. Well located for the city. No English TV channel. bbc24 would have been good
1. good housekeeping, good breakfast, good facilities & reasonable price.
Arabelle was a basic, clean and affordable hotel with minimum amenities. Situated in a mixed residential/retail quarter of Bern, it is 15 min walk from the old quarter and the botanical gardens. The european breakfast buffet had the usual breads, meats, cheeses, yogurts and cereals and a very welcome caffine machine. The room was somewhat dated in furnishings which would suggest the price was a little steep as I've stayed in simular hotels in Germany for about a third less cost.
The value for the money was quite good, at a two-star hotel, one cannot expect too much, but the room was fairly clean and the beds weren't too bad at all. The breakfast was quite good and the windows kept a lot of the street noise out. I was happy to find a city map and attraction guide in the room. The hotel wasn't a bad drive from the center of the city, although for walking it was way too far (about 3 miles). The shower was a bit moldy and the shower door was broken (but we did have plenty of hot water!!). I was really glad we were on the top floor as the wooden floorboards were extremely squeaky and I felt bad for the people under us. There was not abundent parking on the street, we got lucky finding a spot fairly close to the hotel.
distance to city center
Spacious room wooden floor made sound whenever we walked around
The staff was very present, nice and helpful.
good location, clean, freindly staff
good value for money, clean, large room, quiet
Room was spacious, spotless and extremely well decorated - lovely view across to town & mountiains. Location was convenient for old town and station. Reception staff was very helpful and very friendly, nice bar for drinks at end of day There is some refurbishment work currently at the hotel and this led to loud drilling on our arrival day in mid afternoon. Housekeeping failed to refill bathroom soaps, coffee / milk more than once but did react very quickly when this was pointed out. Only other thing we didnt like was the habit of reserving tables and stools in the bar in the evening. You would return to the hotel for a nightcap and find up to a third of tables empty with reserved signs. Often these remained empty till closing - smacked a little of putting corporate guests ahead of individuals.
Very nice location, good service, and hospitable staff
The hotel room was good and not small taking into consideration swiss standards. The breakfast was very reasonable and the dinner in the hotel's resturante very pleasant. The location is fantastic, 5 minutes on foot to city center. Parking space and internet were too expensive. For internet I used cell phone connection and it was almost 10 times less expensive than what the hotel was charging. For me that is absurd!
The hotel lobby and common areas are modern and nice the toliet seat is leaning on one side, bathroom decor ugly
the place !
Rooms were small. the air conditioning was poor and leaked in the room, location was great, room wasnt ready at check in time.
Nice room, friendly staff, really felt welcome
perfect location, very exquisite rooms, friendly and helpful personnel don't miss to dine in the restaurant "Yu" with its modern chinese cuisine!!! rate for parking the car rather expensive
Rummet för oss tre vuxna plus en hund var stort och luftigt, och de hade ställt in en fläkt under denna varma period (ca. 30 C). Priset för hunden var också mycket lågt (ca. 40 kr).Frukostbuffén var bra och man kunde sitta ute på balkongen i anslutning till frukostrummet. Nej.
Trevligt att bo så centralt. Moderna rum. Vi tyckte att vi blev störda av ljuden från gatan och att rummet kändes väldigt litet.
Läge av hotellet är bra och priset är rimligt då man är i Schwiez som är ganska dyrt. Ren och trevligt hotell.
Ganska centralt läge och nära tillgång till spårvagn Mycket trångt dubbelrum två våningar upp för en trång trappa utan hiss. Ingen riktig reception utan bakdörr till en bar
Dålig frukost som man betalar mycket pengar för, fralla med sylt och kaffe.
Inhysta i ett enkel rum med 2 enkel sängar rummet
Hade bokat rökfritt rum. Fick det ej. Ingen hiss och svår trappa.
Läget och den moderna inredningen Nej
Trevlig miljö, modern inredning och roliga bilder på väggarna. Bra med fruktkorg! Lite snållt frukostbord.
Ett bra hotell att bo på med närhet till tågstation och centrum. Bra utbud av mat. Frukostmatsalens miljö kunde vara lite mer ombonande.
The staff was very pleasant and helpful, willing to answer all questions. The room was comfortable & clean. Easy access to Train transportation.
It is located next to a shopping mall and we found it very convenient. For Japanese, it was another convenience to find a Ramen shop there! The room was also very clean and comfortable for us. If you do not need luxurious facilities, this hotel must be the best option at very reasonable price. We were really satisfied. Only disadvantage might be its location a few stations away from Bern startion.
Convenient access to city centre via train stop and bus station opposite. Shopping centre attached to the hotel with good range of shops and eating places. Cost of breakfast and garaging for car were not included in price. As it is used as a business base for many people who do not pay their own hotel expenses was therefore very expensive for tourists, ie us!
Good service at the reception; proximity of shopping center & Bernaqua air conditionning not easy to set
Cleanliness of room. Cheap parking available. Languages spoken by reception staff. Reserved Queen-size bed but were given twins. Breakfast poor for the price (not American breakfast as advertised). Address did not appear on TomTom, so was very difficult to find.
The staff is nice and the French benefit is a free ticket for 2 1/2 hours of pleasure in the BernAqua spa. Connection to the centre of the city is good, just 8 minutes by train that goed frequently. Prefab boxes, noisy, small and definitely overprized. You have to find the hotel through a labyrinth in a underground parking garage. It do not understand the good review of other visitors. This is the first time that I felt misleaded by the review on Booking in 7 years!
Hotel is part of a shopping center and gives access to a water center. Nice choice for the breakfast
Great location right in the most modern Shopping Center of Europe with an unbelievable Aqua Park with wellness facilities.
All in one shopping spa destination Knocking of door in the morning
helpfulness of the staff and quiet location comfort of bed and towels
Excellent attitude of personnel, nothing was really a problem, for example early breakfast at 6AM, electric outlet adaptor for use in the room or parking after check out. Space for parking cars is a bit narrow.
almost good. it didn't work my visa credit card, so i paid by cash. it was a little distant from central rail station.
close to city transportation
Large rooms. Close to city centre but also in quiet street. Parking is hard to find even if hotel isn't full. After we booked in, I never saw any of the staff.
location - easy access to the city centre and is very quite the resturant is closed at that night and no eating place nearby
My husband and I chose the hotel through internet and we hoped to find it as described. As soon as we entered, we could feel it was Ok - we were given a warm welcome by the staff, the hotel and the room had an extraordinary smell of cleanliness. The lavish morning breakfast rounded it all. The hotel boasts of a quiet area in a busy city. We would certainly choose it again on our next visit to Bern. Keep it up! Thee was nothing we didn't like as we felt comfortable throughout our 6 day stay there.
everything except of the pillow uncomfortable pillow otherwise great!
Staff very friendly and helpful. Hotel unpretentious but clean. Great location for football stadium. Some sort of tea/coffee facilities would have been good.
The staff were very receptive and informative
Wireless LAN The rooms I was in was a bit oldfashioned, and not suited for the business traveller (very small table to work on)
Proximity (5-10 mins walk) to all major Old Town attractions, shopping and transport as well as charming attempt at the true Belle Epoque style felt throughout the hotel and the rooms. Also a bowl of fruit and a welcome hand-written note from the owners was a nice touch. There is a nice and relaxed restaurant on the ground floor/terrace level which is very pleasant for a quiet coffee in the morning or late dinner/drinks in the evening. It is a boutique-style Old Town hotel but it does feel a little "tired" and is edging more towards the 3* rather than 4* hotel. Facilities are very basic, as is a very expensive (CFR 21) buffet breakfast and room cleaning service leaves a lot to be desired for. Room prices are comparable to other 4*-5* hotels in Bern but offer very poor value for money.
Friendly staff and good location Only one person of staff was working at reception and restaurant (at the same time)
I had visited the hotel in the 90s when it was a bijoux of beautiful original art nouveau antiques. Now it is ugly and full of second rate flea market objects. What a disappointment!
I enjoyed the good service and the friendly staff. However, the hotel is quite small with smallish rooms and a small stairway. The lift was useful to get the luggage up. The double glazed windows were needed to keep the street noise down. The room air became stuffy overnight. I liked the Art Deco room decor. Breakfast was expensive, but so was everything in Switzerland.
Really nice place, extremely kind staff.
The Sunday evening concert
upon arrival they had a very nice and amusing jazz concert...good music and very nice "ambiance"...
everything - Actually, we think you have under-rated the hotel in your website. it is fantastic and the staff are all very friendly, welcoming and very helpful. Hotel has great ambiance and location is great!!!
The staff was very friendly & they upgraded us to a suite which was lovely
I myself am in the hospitality sector, and my expectaions on a hotel on one of the main streets of Bern were the "regular touristic stuff", however the two concierges I dealt with, the front desk personel and the rest of the staff were more than friendly and helpful all the time.. For example, when we went to have breakfast 5 minutes after the buffet was supposed to close they did all for us to enjoy our teas ans latte capuccini as well as the full buffet (excellent pancakes and also the parmiggianio was great).
Convenience to railway station No
it is clean and well situated the carpeting of the stairs leading down from the 1st floor
Very central position No porters to carry luggage
Nice staff, clean room. Everything is reasonable It is not so easy for me to find the hotel.