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I had a great experience from a the get-go, I arrived almost at midnight after a long drive from Oklahoma, the attendant at the front desk was extremely nice and helpful. Check-in was quick, easy. The rooms were great; spacious and comfortable. Breakfast was okay. More of a variety at the breakfast buffet would be nice.
Of course, the staff was great. But the construction made the entrance clog up.
needs more water pressure in shower
I enjoyed the two beds and kitten plus a couch for around $100
Stephanie worked Her tail off to make everything perfect . Great lady Nothing
Good location and friendly staff. Good overall value. Room not as nice in person as it looked like on website. Might be late in the remodel cycle.
Up dated room . Friendly staff .
Dirty sheets and tub. Room by the elevator. Heard the elevator go up and down
The staff was incredibly helpful and accommodating. Rooms are clean.
The staff was very friendly and supportive. The greeted us when we came and went. Breakfast was also a big plus and the variety was pretty good. The rooms were very comfortable and quiet. Although we were on the top floor, we didn't hear any noise from either guests on the sides of our room. Finally, I made a mistake booking our accommodations, and the staff worked with us to rectify our situation. Otherwise, we would have had to find another hotel. There wasn't any negative. Renovations were taking place, but we were told ahead of time of where they would be working.
Staff very friendly Clean and comfy beds Free wifi and parking Breakfast was not good
Our stay at the Wynfrey was absolutely awesome!! We loved the convenience of being attached to the mall too. 5 stars!!!! My only complaint was the housekeepers were knocking on your door before 8am to clean your rooms! We were on vacation & having loooong nights, so we were still resting at that early hour and didn't want to be disturbed.
It was connected to a mall which was nice to kill my time until my flight the next day.
Fantastic staff; friendly and efficient. Rooms were spacious and clean. Location offers walkable mall dining options.
We stayed at this Drury Inn on our way home to Nashville from Destin. After driving with 3 little ones (6 and under), we were very thankful not to have to go out for dinner. The kickback reception had very simple, but tasty food, and was extremely convenient. My husband was thrilled to have "ballpark nachoes," and I was able to make salads with pasta or a baked potato for the kids. I also really appreciated the glass of wine! The room smelled very clean upon opening the door. I can't say that about many hotels. Even the pricey beach home we were coming from lacked in cleanliness. But everything was very clean, the bathtub was appreciated as well. Everyone had a decent meal and good tubby before bed. The bed was decent, better than the Hampton Inn in Montgomery that we stayed in on the way down. Breakfast was good as well, and at both "meal times," the manager Christopher was present to schmooze and greet guests, which I found to be very surprising. The way he was conversing with some of the guests made me feel as though several of the people staying were frequent guests. I take that as a very good sign. We will be staying here again. A little far off I-65, but worth it for the extra comforts.
The place was gorgeous for the money I spent. Staff were helpful. There is a Starbucks in there!! We reserved thru Kayak. The fine print states cannot guarantee 2 double beds. We were traveling with our older children and they had to sleep on sofa beds in each room after traveling for 12 hours via car.The Ice machine did not work on second floor. The housekeeping came and tossed sheets and blankets at us. I told her you come back and fix these sofa beds. We were tired I just wanted to jump in a bed and sleep but I was having to deal with the bed situation.
I liked how they worked with me to find my reservation since booking.com didn't give a hotel confirmation number. But the hotel overall was very nice. Quiet, helpful, and in a good location of the town.
It was very clean. All of the staff was very nice. It has a beautiful hotel and in a great area for visiting the zoo. The only thing I didn't like was not having a complimentary breakfast. But the breakfast at River City Grill was very good just a little over priced
Staff was nice and helpful.... rooms were very clean... Suite was pricey with jaccuzzi , couldnt relax and view tv while in the jaccuzzi...expected to be offered future discount to come back and stay with pricey monies spent originally...
Hated the place!!! smelled really bad!!!!!!! never stay or recomend that place!! Such waste of money!
Clean, quiet, friendly staff. Sofá sleeper think mattress not too confortable.
The employees! Wow fantastic service from start to finish. Fitness room. $200 night. No fans in the bathroom.
Nice room. $24/day valet parking fee was not disclosed when my car was taken. I did not see a sign clearly displayed.
Location and the Staff all A-1. Very little to complain about with this hotel.
Close to airport free shuttle service Poor windows Breakfast staff is not top motivated
Breakfast always ready in the morning, staff was informative and extremely helpful. Most comfortable be I have ever slept on in a hotel. They could use a more advance fitness area.
The staff was friendly and accommodating. The hotel is conveniently located near shopping and food. The hotel is old and you can tell. They are remodeling but it still has that "old" smell. The air in my room didn't cool and it was very humid. The humidity made the musty smell of the room more prominate.I could also smell cigarette smoke. I think it was from when it was allowed in the building and the humidity made it seep from the walls. The neighborhood is a little sketchy. There were several people who hung around outside the building. They didn't have a continental breakfast but a buffet that was $9.50. That's a bit ridiculous! I was there for a week on business so no breakfast on site was inconvenient and I wasn't paying that much for the buffett. It wasn't too bad of an experience (i have stayed at worse) but it wasn't the normal Holiday Inn experience that I'm use to.
Everything but the fridge was very noisy there was no coffee pot but I liked my stay will use them again
Location to airport. Location. Next to Freeway and noise all night long. Ate at the restaurant and it was horrible, along with probably the worst waitress I have ever had in my life. The carpet and walls and doors of the hallways was very dirty looking. Really needs updated. The inside of the rooms was surprisingly not bad. I would not recommend this hotel
Staff was great. Very friendly. Hotel is just in bad shape. I got the impression that the staff there cleans and prepares rooms the best they can, but ancient carpets and facilities limit what they can do. It's a musty old building in a questionable part of town. Hotel got us by for a night midway through a road trip, but definitely wouldn't book rooms here as a destination. It's a place to sleep behind a locked door.
Although an older building, the rooms look like they've been renovated within the past 5-10 years. They offer extended parking for a week and a shuttle service to the airport. Friendly staff, friendly drivers. Not a bad place to stay for the night and catch a ride to the airport early the next morning. Exterior and hallways / size of doors indicate the overall age of the building. (see pro addressing comment). Area is what you'd expect from a hotel near the airport.
The entire staff at the front desk were all extremely helpful and very friendly! Especialky the manager and the shuttle driver. They even accommadated us with an early check in after an 18 hour drive from New York! Not the end of world, but we did find previous guests empty beer bottles and food wrappers that seemed to have been pushed under the end of both beds. Over all, room was still very clean. Also, there was a coffee maker but no coffee, filters, or cups.... we like our coffee.
Staff was very friendly and helpful! Great location next to the airport. Room was very clean and comfortable. Reataurant staff was extremely slow! Food not bad but they definitely are not in the food service business. We were the only table and it still took us forever to be even recognized.
My flight was cancelled and I needed a place to stay in order to catch an early morning flight. I wanted to stay somewher close and this was the place. The location is a little iffy but the staff was great. The room was clean and the food was good. All in all, it was a good place to stay for a night but i would look elsewhere if staying longer.
Very comfortable bed. Lobby was very inviting and had a modern feel. Breakfast was good and replenished quickly. Our room (especially the bathroom) had a very bad odor. There was dog food left on the floor. We had a waterbug in our room. Doors in the rooms did not lock. Not enough towels in the room.
The hotel was very nice, so was the front desk clerk. Very easy to find off of highway. The first room we were given after we checked wasn't clean....but the front desk took care of it and everything was fine.
Clean, quiet, comfortable beds. Great place to stay overnight while on a long drive. Better value than other hotels we called that were >$100. I don't know if it was just missed or if they don't provide it...? No soap or shampoo in the room. I thought that was strange. The room was also really hot when we checked in. It cooled down over time but was really really uncomfortable when we first walked in.
The room was very clean & and roomy. The free breakfast was very delicious. The best part of the breakfast was that the area was very clean and neatly organized.
The location is good for Hoover. Deep V's are good for shirts, not for beds. I felt like I was funneled into the middle of an old mattress for no reason. How about a mattress that wasn't around when Sugar Ray was relevant?
Friendly, helpful staff. Recommended a great place to eat. Clean, comfortable rooms. Good breakfast.
The room was nicely decorated and spacious. I liked the waves sound on the TV, but ended up not using it to sleep b/c it gave off too much light. I don't think the room was cleaned well - crumbs on carpet, dirty washrag in bathroom. makes me wonder if everything else was truly clean. BIG DEAL - no microwave or fridge in room b/c it had two double beds. I didn't ask for 2 double beds & wouldn't have had I known it didn't give me the fridge - I had to use the one in the receptionist office for something that needed to stay cold. I also couldn't microwave my dinner I brought to the room, so ate it lukewarm. The room was plenty large enough for a fridge and microwave. Office staff seemed harried - not unfriendly, but not friendly either. Seemed understaffed. Parking near a door was difficult too. Pool water was a bit murky and green, so didn't swim as had planned. Could not turn A/C below 65.
It's quite. Staff was great. Attentive. Would I stay again? Yes. We didn't like the beds. A double bed is to small for two grown adults....and we're not plump people either. Blankets....a bit skimpy.
The location on the hill was nice and the staff was accommodating and friendly when we discovered that someone had been smoking in the first room we were given. Both rooms we had were badly worn with chips out of walls and furniture, one of the panels missing from a piece of furniture, and stains and marks on the walls. The breakfast was poor at best and most of the carpets had stains on them. The place is due for a renovation, after which I imagine it will be better kept, but for now I would recommend staying elsewhere.
Rooms were clean, good breakfast
Rarely was anyone at the front desk.
Beds were comfortable breakfast was good Paid for the room online my credit card got lost card wouldn't let me have the room until I came up with somebody with a credit card
The hotel is great. The employees are professional and friendly. The breakfast is also good Overall a great experience
Stopped here on a road trip. By far the most poorly managed wingate location I've ever visited. The whole building had a smell that can only be described as mildew and must. The room wasn't clean, and there was an overpowering smell coming from somewhere in the room. It wasn't until the morning I discovered the source of the smell to be vomit in the bottom of the trash can UNDER the newly placed liner. The beds were comfortable but that was about the only saving grace. The staff was very well mannered and nice. I will absolutely never stay at this location again. Poor upkeep, smells from a gym locker room, despicable value for the price.
Our room was accessible WITHOUT THE KEY! Night clerk changed rooms for us. BOTH rooms had no working heat! We received blankets (thx, she was very helpful). That morning another clerk refused to give my associate any information on the room that HE AND HIS WIFE STAYED IN because his name wasn't on the room. Although he had KEYS TO THE ROOM he was refused any answers. I presented the bill to the room and informed him that my name was on it. He said there was nothing he could do, no recourse for the cold rooms and REFUSED to give me the receipt back saying it wasn't the 'right one.' No other explanation given. I will say that he offered another receipt, but if wanted that one since there was no reason given to change receipts. There was NO customer service extended. We were warned not to room in Birmingham. Now I know why
The location is convenient to so many things, but its a bit hidden and a sign on the road would be a lot more helpful. The room was big and tons of tv channels. The breakfast selection was great. Overall, a good experience. They were having breaker problems the whole weekend we were there - the parking lot lights were not always on. The pool lights cut off while we were swimming after dark and not a single ice machine was working. But the worst thing was the lady who worked the breakfast. I know you want to keep the area clean but wait until no one is at the counter! She went up into people's space to clean things that someone had just touched and her cleaning spray was about getting into food - it made us feel like we were unwanted and unclean. Such a terrible breakfast experience, which is too bad b/c the food was actually good.
Beds and not noisy
The stay was great. The location was great. Nothing popped out as bad. I went during Birminghams Spring Break so there was NOBODY there except me and my girlfriend. We stayed because I had an interview the following morning. The people were nice. The pool was green, they did start cleaning it the day I stayed though. The breakfast food was disgusting. Only the waffles tasted okay. Nothing was made with sugar. The apple juice tasted like water. The hotel itself is outdated. There is an old people home next door and it felt like we were staying there because the bed was 4 post, the walls were ugly, the bathroom was green and outdated and the showerhead was supposed to be white but was yellow from old age. It was clean but SO outdated.
The staff was exceptionally nice and accommodating.
My Son & I enjoyed breakfast. There were so many choices and the dining area was lovely. Couldn't believe wifi was $9.99 a night!! The beds were terribly uncomfortable, the bed linens were stained, and the a/c didn't work well at all.
Clean rooms and friendly staff. Beds were comfortable too!
Only one elevator works of two and it takes forever to get to you. Was given a handicap room at first, which had very limited counter space. Poor lighting, acutally dingy inside room. On the positive side, very well located. Close to 5 Points, Vulcan, Regions Field and the Summit Mall. Only take 15-20 minutes to get to most tourist sites. So, stay in the Perimeter area, but not necessarily at this Hilton.
No towels. I don't just mean no towels in the room, none available in the entire hotel. Called the front desk asking for one and they said they were out, none they could give us. A/C in the room was insanely loud. Could not sleep with that thing running. And no in room complimentary internet?
From the moment I stepped in until I left I was greeted with warm smiles and friendly voices. This staff is top notch and the rooms are exceptionally clean! I will defintely stay here again. Staff was very polite to us "Bassheads" for NYE 2016-17
Location was excellent. The staff was very friendly and nice. There was no charge for parking and plenty of spaces. Nine dollars a day for wifi.
It was very clean and the staff was friendly! We enjoyed our stay!
Very accommodating staff that assisted with booking and gave great food recommendations.
The desk clerk was very cheerful and helpful when we arrived which set the tone for our stay. The room was very clean, comfortable and spacious.
Great proximity to all of Birmingham and at a great value
clean, comfortable room but the coffee maker did not have a basket to hold the coffee and filter so we could not make coffee when we got up. The price seems a little high for the quality of the room and for having to pay an additional $10 to park in the adjacent parking garage.
Great location in downtown. We decided to stop in during a long road trip for the night and it was a great stay. The staff was friendly and helpful and there were many restaurants in walking distance. There was also and indoor pool to keep our kids occupied and full breakfast in the morning. The beds were a little on the firm side for my liking, but that's just me personally.
Hotel was quiet even though it was completely booked the night we stayed (the night of the Alabama/UK football game). The beds were extremely comfortable. Very friendly staff. Our room was very clean. The cleanliness in other, common parts of the hotel (hallways, elevators, etc.) could have been cleaner. However, our room was extremely clean. In regards to the common areas being dirty, I should point out that the hotel was completely booked and that perhaps the staff just couldn't keep up that evening. I imagine it was cleaned after checkout Sunday morning.
Room was clean and available when we arrived. Due to it's proximity to a major highway, try to get a room on the back side of the hotel. Highway noise from 18 wheelers at 3:00 am seemed to be a normal occurrence. Breakfast was very good, plenty of food and choices.
Hotel staff is very accommodating and the extra amenities such as the free dinner and breakfast are nice. Not enough handicapped parking spots.
Very clean...staff are wonderful!! Food and drinks were great!! We will Definitely be returning to the Drury!! We don't have any complaints at all!
I really enjoyed the 5:30 Kickback and the beds were very comfortable. The bathroom is quite cramped. Staff could have been a bit friendlier upon arrival.
Friendly staff helped us to switch to a more preferable room and allowed me to use the computer and printer behind the desk when the business center wasn't working. Everyone at the front desk was great the whole stay. Low price, free wifi, free breakfast. Breakfast was a bit crowded at times.
Clean Hotel. Convenient location. The room was close to the highway. I kept waking up all night because of the noise from the highway. The AC also made noise every time it turned on. I had to switch it off in the middle of the night because I couldn't take it anymore. The front desk lady didn't allow me to change the rooms even though the hotel was literally empty!!
Staff was excellent and room was awesome for the price!
price and location. its right off I65 and short drive to Birmingham. Decent breakfast for a lower end hotel. Not very clean, and old facilites. Not the worste Ive been in, but if I was trying to enjoy a vacation, I would not choose this hotel. I was down there for a family emergency and did not spend very much time there, only to sleep. The quality of people that resided there was questionable, but that is understood with a low budget hotel.
Cheap crappy hotel. That was exactly what I was looking for on my biking trip with a friend all i needed was a two beds and a shower and the room did in fact have both of those.
The room was a reasonable size, big tv, excelent a/c. The internet didnt work with the phone, the bed splited in half, the pillows were small they were the size of a coach pillow, the hroom didnt have a sign to say the staff that i didnt want house keeping they knock my door 2 times while sleeping and they open rhe door while i was sleeping, there was problem between the staff police was involved, problem between the staff and costumers they call people of size fat and they say they were compromising there furniture i think this was the worst one, couldnt provide a receipt.
Rooms where clean This place smelled horrible the lobby is old and outdated, and my children were afraid to stay here after just looking at it, it looks like something from a horror movie inside and ou,t there was a man knocking on every door looking for someone, I had to enter the back entrance to get to my room and it was dark and there were a lot of people hanging out back there. I Will Never Stay here again