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Brand new hotel so overall facilities were impressive. Room was large with excellent views. Good sized bathroom. Lifts not all working so long delays going up to 11th floor. Some of fittings in bedroom badly designed E.G. flexible light next to bed had already worked loose, wardrobe door wouldn't open fully due to hitting room door closer.
Good sized rooms - clean and well cared for None
Large bed, nice view, new room.
I asked for a quiet room... I got it. Reception staff extremely efficient and friendly and professional. I liked the colours in the bedroom, appreciated having a bath .. useful in a city to relax.. and beds were comfy. car park was a bit tight with pillars, but I was glad to have it!!
Public areas spacious, breakfast good. Lifts not working, poor lighting in room, food left in corridor - not worthy of a hotel in this category.
Central situation in Bristol,proximity with the airport in Stansed Stupid customer occasioned fire alarm at 4 am!!!!
Very central, excellent location for shopping! The hotel andcommunal areas are clean and stylish. Check in staff were very pleasant. the room was clean and stylish, the bed extremely comfortable. the view from the floor to ceiling windows give a great view over the city (15th floor) and make for a very light and bright room. None.
Great location for city. Room on sixteenth floor with floor to ceiling window and amazing view. Pleasant room. Staff very friendly and helpful. Reasonably good breakfast buffet. Gym poorly equipped.
The location near the river. Perhaps a little difficult to locate by car! Unfortunately the heating wasn't working on the 1st floor where my room was allocated. No-one offered a heater of any kind and it was extremely cold weather. I had to request milk as there was non available in the room to make a drink when I arrived after a long journey.
Well located on Broad Quay, close to Bristol waterfront, good restaurants within walking distance, walkable to main shpppoing district of Bristol. We booked two rooms, one for 3 people, the other for 2. The hotel placed the extra bed in by far the smaller of the two rooms and the rooms were six floors apart. The larger room, although very comfortable, absolutely stank of cigarette smoke. We were oiffered a small discount on checkout, but this should have been picked up by housekeeping and the room not allocated.
the beds where really comfortable the only thing i had against it which I dont think you can do anything about, is that the room smelled like stale spit, which my husband thinks is the glue that holds the wood panels on the headboards etc.
Nice quiet location very close to everything. The rooms were spacious and clean. Nice size bathroom too. The staff were very helpful and friendly. The food in the bar was delicious. I would definitely recommend this hotel. After a night out on the town, i returned to find i had no electricity in my room. But the next morning i informed the staff who were very apologetic and they sorted the problem out quickly.
Central hotel. Club rooms very comfortable. Staff very pleasant.
An excellent well proportioned room that offered comfort and space. It was also within walking distance of the shopping area.
We have stayed here before and wanted to come back. Unfortunately this time the room was a bit shabby.
Nice, relaxed and contemporary feel Hotel bar shut at 11pm, even for guests. This should be improved
Good comfortable hotel in a very conveinient location for visiting local family, eateriers and city centre.
Great bathrooms! Flexible on check in time which was useful for us as we were attending a wedding later that afternoon. Extensive selection for breakfast. Rooms could be slightly larger and not so cramped with furniture.
The pool was an added bonus and the size of the room was excellent, much nicer in comparison to other Bristol hotels.
The bed was very comfortable. No hot chocolate or earl grey tea in the room.
Location was absolutely great and spa facility was ideal just to relax in the middle of the hussle and bustle of it all
Freindly staff, hotel very clean and tidy. Location was perfect for Cabots Circus and centre of town for bars and shops. Great atmopshere. I liked everything. Only small comment maybe is to have 2 robes in the room not just 1!
The staff was very courteous kind friendly they met my needs the facility was well kept (clean) I can't find anything to complain about except not enough tv stations that we could view without paying
Swimming pool and spa area was perfect for relaxing.Also,hotel location is perfect for Broadmead Shopping area
What i liked was the fact that I was able to take my to girls swimming in a very nice, clean environment, have a nice meal and then spend time shopping/sightseeing in Bristol with a hotel in such a great and central location.
The bed was very comfortable. It was very expensive for what you got.
Good location and very clean modern room that was very comfortable.
Good value for money Really nothing
Staff were excellent as was the food. Hotel lovely and we used the Spa. There is no car park on site but we parked in the ncp car park next to the hotel. You have to pay £11 a night.
Courteous staff. Clean Meals in restaurant over priced
The staff were extremely friendly and the suite was a perfect size for two adults and one baby. None
The staff were attentive, polite and very pleasant and the meal that we had in the palm court restaurant was of exellent quality and value. A shame that there was a charge for parking.
Dinner in Palm Court, food and service was excellent
Staff in the main were friendly. Once needs were made known they were promptly acted on. Room check should insure that essentials such as toilet rolls are in place after each room service. Desk staff need to finalise business with you before moving to the next customer. At check out the person just walked away before I signed the bill form and I had to ask another desk staff person if the hotel needed the signed form.
The evening meal was delicious and our waitress was very pleasant.
The hotel was really lovely, as was our room. Great location. Will certainly go back again.
The location was excellent and the htel looked very plush. The overpriced breakfast and overpriced guest car parking.
The second room we were given was very spacious and comfortable. The hotel was well located. Checkout was efficient and fast. We were initially given a room with no heating. The thermostat was going to be replaced but this had not yet happened. The weather was very cold and it was not satisfactory to be put in a room with no heating. After speaking with check in staff they confirmed room had no heating but moved us to another room which was warm and very comfortable. We were surprised that at the end of autumn in the uk there were rooms that were being booked out with no suitable heating.
breakfast was good but slow on the poached eggs On arrival the bathroom floor appeared not to have been cleaned.
The location. The room had obviously not been checked to ensure adequate heating, lighting, adequate curtains and working telephone apparatus.
Suprised when able to check into my room at 9.30am when only asking if I could leave my luggage Suprised when apple juice in both machines was empty at 8am sunday morning,but it was filled immediately and a glass brought to me.
The friendliness of the staff and cleanliness of the room. I would have liked to be guided to my room but instead left to wander around corridors.
It was very easy to walk to any part of the main shopping centre close to some very good restraunts Hotel had no parking and a very strange relationship with the ncp car park
The hotel was clean and tidy. Everything in the room worked. The hotel is effectively screened to block mobile phone reception. The machine coffee and limited breakfast options were disappointing.
Functional. Your know what you get The noise isolation between the rooms is poor. I had a lot of noise from the neighbouring rooms and hammway
Very good location with easy access to shops and eateries Too basic and noisy
Straightforwards hotel, good restaurant and service friendly and efficient. We have used Ibis many times before and you know what you are getting.Very reliable. The bed was uncomfortable and hard.
Central location. Convenient for car parks. Breakfast had good selection and was hot. Coffee especially good. Not enough towels provided
being near cathedral and harbourside for the money paid breakfast should be included and very tight on tea and coffee and no biscuits
Very welcoming and close to shops
The free parking was a big bonus as well as being in the centre of town When we googled the hotel postcode, we were sent to the precinct
The room was spacious, very clean and modern as was the bathroom and separate toilet which was great! everything was good
helpfulness of staff
very clean, new nice beds, good location for the station, friendly receptionist pillows too thick
The standard of room quality and nearness the Cabot's Circus Shopping Centre. would be great if it had a Spa or small swimming pool (somewhere to relax).
Everything was fine at Future Inn.
Very impressed, nice new facilities, very spaceous room and bathroom, very clean, towels smelt nice, free parking was excellent. Very slight confusion of parking arrangements / how to get to car park.
very comfortable, very friendly staff. Clean.
Big bed and big breakfast.....even if the breakfast was over priced. No
perfect hotel,perfect location, perfect for everything
Location, Rate, helpfullness of staff, style of room and bathroom Thought price of breakfast quite expensive
Beautiful room in a beautiful hotel! Very modern and comfortable, the bathroom was exquisite with a lovely big bath. We were supplied with massive dressing gowns too. Nice big tv, very comfortable bed. Lovely bar area downstairs.
Upgrade for £10 to Superior room with riverside views and little extras TV in bathrooms, bathrobes, also some fab dining near by made weekend really special Nothing
Comfortable clean room
breakfast was good and good value the blankets were a bit tired
housekeeping staff receptionists waiters and waitresses all very nice
The room was nice, great to have both shower and bath. Reasonably good tv and channels, location was great - near all the best riverside bars and restaurants. Parking was very expensive (£19 for up to 24 hrs). Woke up to the builders from the site next door throwing concrete down a shute, not great. Toiletries very average.
Did not meet a staff member that was not friendly and extremely helpful. The Hotel Employee went beyond the call of duty in assisting us with transportation needs and sightseeing activities. The location was perfectly beautiful, safe and convenient. No lift!! Too much luggage for climbing stairs.
Loved the decoration, very comfortable bed, good sized room (superior room), good amount of parking, decent value for money in a good location, staff were happy to accommodate our slightly early check in. Windows didn't shut/seal properly in bathroom which made it cold, had to keep the door shut to stop the room freezing. Shower was dirty - toothpaste and shower gel stains on glass. A couple of carpets and finishes need updating, but still a lovely place.
friendly and very helpful staff, very clean and well kept hotel, pool and spa very good and good location for all areas. standard double room alittle to small,food and drink on site a bit expensive, internet should be wifi free and flat screen TVs fitted
Staff most obliging. Breakfast very good.Upgrade for one double room most impressive.
The peace and quiet, and helpful (mature) staff in the restaurant!
The breakfast was really nice. Also the children's play area and pool were pretty good.
Staff is very good, friendly and helpful and needing a place to stay for the week, it has about everything one would need. Just down the road is shopping for those little things you need. Easy access in and out and very comfortable No pubs within walking distance
Clean and comfortable hotel with a good breakfast. Although from the outside it doens't look that appealing, in the inside it is of a good standard. The pool was however really small and it not clear that this was more of a paddling pool than a swimming pool in the literature!
Location very good easy to find 2 minutes off motorway.
Pool and very helpful staff Rooms are a bit small for two adults and two kids
We had a room looking over the park which was extremely pleasant In comparaison to some of the other Holiday Inn we have stayed in, the rooms were a little cramped!
Refurbishing reception, access was difficult, no trolleys available or assistance with baggage offered.
The view was nice. The breakfast was nice. Different types of pillows were available. It was convenient for where we were going. I was woken up at 4am by someone banging a window and entering a nearby room.A carparking problem made us late leaving.This isn't 4 questions, it's much more! I wasn't told this would be a review, I was told it was feedback! At no time in the hotel were we given a feedback form about our stay. There is no "don't know" option if we haven't read the web reviews
It was a most pleasant place to stay, staff were friendly, helpfull and non invasive. No
The bedroom, the spa and the restaurant. I had been at this hotel before. This time I was given a bedroom in the Garden Floor. This floor looks dated and the bedrooms are not as nice as the ones in other floors so I requested to be moved to another bedroom, which the hotel kindly granted me.
the spa, gym and pool is ver very good - although the treatments are pricey Being charged 5 pounds for parking having spent 500 pounds for a 1 night stay
The leisure facilities are excellent and setting is beautiful. The cost of the food and drink were excessive
the kindness shown to us after we complained by Byron Fiddler, Reception manager the attitude of Charlotte the receptionist who was extremely rude to us on arrival and the weather! it was very cold in the room.
Spa and Hydrotherapy facilities Room dirty on arrival, inexperienced resteraunt staff, limited menu.
Beautiful views over Bath. Superb spa facilities. Sumptuous bathroom. Standard double bed was inufficient for the price/quality of the hotel. A king size should have been standard. Neither of us got much sleep due to lack of space, which is a poor outcome for a hotel advertising itself as luxurious and relaxing.
spa + breakfast carpets in room could be cleaner
The location is great - outside but still 10 mins to the centre.
Particularly liked the use of the spa facilities and the quiet room We hoped for internet access in the room but this did not work and was not fixed although we were told it would be