Really good, us always air United it is fast with great quality of service!!!
I was traveling with a young child and the flight attendants were rude and unhelpful when simple requests were made like an early cracker or cookie to help distract him while everyone else was boarding. Also, my wife received dirty looks from an attendant when she asked if she could get by while holding our crying infant. They made us feel like a burden instead of a paying customer. The food was really sub par, especially the breakfast sandwich; cold, soggy veggie sandwich with no flavor (zero seasoning or vinegar or oil) and as mentioned the bread was cold and soggy wet. Also, there seemed to be something wrong with one of the bathroom’s ventilation, the smell was terrible throughout the entire flight. In the past Lufthansa had a good reputation for customer service, they are actively destroying it with how they currently treat passengers. If our return flight is as bad we will never fly Lufthansa again.
The crew was very nice, 👍 We had it one food option.
en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
Plus: "Great, patient crew!"
Plus: "Nothing . Flight was cancelled"
Minus: "Refund people money"
Plus: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Minus: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Plus: "La atención de la tripulación es la mejor que he visto. El servicio de alimentación es muy bueno."
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "Entertainment monitors were in good shape and responsive. Selection was not bad."
Minus: "I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight. Was offered a replacement ticket for over £900. Bought a new one with BA."
Plus: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"
Minus: "Delay for both leg trip."
Minus: "Lufthansa is a bad airline. They are always late. Their service sucks."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Plus: "More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices."
Plus: "The food was excellent."
Minus: "Sitting in the middle. It is always uncomfortable due to the fact that you need to ask the person sitting next to you to get up because you need to use the restroom. Aside from that my overall experience was excellent. The food, entertainment, staff all helpful and friendly."
Plus: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Minus: "No movie, no passenger loading from the rear."
Minus: "boarding was chaotic"
Plus: "Very pleasant crew."
Minus: "No complaints"
Minus: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."
Plus: "Food quality was good, and movies had a great selection. Boarding went quickly."
Minus: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Plus: "The crew were impeccable."
Minus: "Very narrow economy seats."
Plus: "Flight went well except for boarding"
Minus: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"
Minus: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Plus: "Comfortable seats, good legroom."
Minus: "Slight delay."
Minus: "Flight got delayed by more than an hour, so my layover was cut short and had to rush to catch my next flight"
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "2 hours delay on a 1 hour flight."
Plus: "Always professional in every detail Great food Great customer service"
Minus: "The variety of drinks"
Plus: "Comfortable and clean planes. Flight was on time. Free drink!"
Minus: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Plus: "Lovely crew Plenty of alcohol if that is your thing Great movie selection on the return leg"
Minus: "Food was really disappointing- and I am not a picky eater TV screen did not work at my or a number of other passengers' seats on the flight over to Frankfurt"
Minus: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."
Plus: "Good space between seats"
Minus: "Old and loud plane, especially loud and shaky on taking off"
Minus: "Flight delayed 5 hrs"
Plus: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Minus: "The seats were very uncomfortable for such a long flight. Simply terrible."
Minus: "What was there to like?"
Plus: "excellent dinner selection movies and on screen entertainment were great"
Minus: "2 hour wait on tarmac in Dulles for weather no one in the crew could tell us where our connecting gait was or whether we would have enough time to make it"
Plus: "Left on time"
Minus: "Full plane"
Plus: "Though our flight was cancelled due to inclement weather in Boston, I cannot say enough about the ticketing agent at the Luftansa desk. she was so incredibly helpful in rearranging our flights to get us where we needed to be as soon as possible. She spent so much time with us and on the phone and was very patient."
Mycket förseningar. Bananbrödet ombord var dock extremt gott!
New 737 and seats too confining
Det fanns Ingen veg mat eller våtservetter.. men fick sitta exit row och dricka vin så helt ok ändå men var rätt hungrig.
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
They canceled our flights but the flight went on anyway.
Minus: "We got double charged for bags."
Plus: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Minus: "No suggestions."
Plus: "Klm's consistantly high standards in everything they do."
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Plus: "Fantastic gate agents!"
Minus: "The food was terrible."
Plus: "The crew was pleasant"
Minus: "Baggage checkin & flight boarding was slow & disorganized."
Plus: "Comfortable seat, great crew."
Minus: "Flight delayed, no USB port and no entertainment"
Plus: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Minus: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Plus: "Crew helpful. Food good."
Minus: "Better range of movies please"
Minus: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Plus: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Minus: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Plus: "The flight crew was so friendly and the food was really good."
Plus: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Plus: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Minus: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Plus: "Just the cabin crew being nice"
Minus: "Punctuality KLM is always late"
Plus: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Minus: "Transfer point needs upgrade."
Minus: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Plus: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Plus: "Friendly and efficient crew. Flights were on time if not even early."
Minus: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Plus: "The constant smile conferred by flight attendants through the entire flight."
Minus: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Minus: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Plus: "Staff very pleasant"
Minus: "Evening snack was not the greatest breakfast was pretty food"
Plus: "Flying with KLM is a pleasure"
Plus: "Time and Good clean place.. in This case airpöane.."
Minus: "It was not entreteiment st all"
Plus: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Minus: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Plus: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Minus: "No complaints about anything."
Plus: "Comfort was better than on the previous Dash-8. Food was OK."
Minus: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Plus: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plus: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Minus: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Plus: "The leg room, was surprisingly roomy"
Minus: "The food and that there was no entertainment."
Plus: "We got a meal for a 1h flight only"
Minus: "No entertainment but normal for this type of flight"
Plus: "Overall everything was ok."
Minus: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Plus: "Good Experience"
Minus: "Nothing much"
Plus: "Friendly staff, good service and on time departure/arrival."
Minus: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plus: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Plus: "Helpful and smiling cabin crew."
Plus: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Minus: "The amount of extras you have to click no to while checking in online."
Plus: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
We've been asked to wait at the boarded plane for an hour before flying in a COVID world.
First flight with Ryan air was 2 hours late, I missed my second flight in bristol and had to pay for a hotelroom
Mat delas inte ut på Ryanair så det bör finnas ett alternativ för detta i frågeställningen. Värsta med ryanair är väl egentligen merkostnaderna som uppstår. Jag ska resa med 2 barn. gratis incheckningen öppnar någon timme innan flyget. Alternativen jag har är att betala för tidig incheck och val av platser eller köra på gratis incheck och få slumpmässigt valda platser. Chanserna att jag får sitta med mina små pojkar är ganska slim. Att resa ensam är inga problem men med sällskap bör man välja bort Ryanair
Köpte till fast track vilket var kanon
The seats 💺 should be changed
Reduce the waiting hours please, this is sooooo annoying
An hour to drop bags, just not enough staff on. Security fine. Another 20 minutes for outgoing passports.
Was told Dublin airport security would take hours to get through but was only 10 minutes
Två timmar försenat flyg, besättningen var arga
pga av en av våra resenärer var under 17 kunde hon inte checka in via nätet och när vi kom till flygplatsen måste vi betala för att få boarding kort, dåligt!!! Mycket försenat flyg och en person vid gaten, dåligt !!!
They really do what ever in their power to sqweeze out every euro they can. First the website had tagged my son incorrectly as an adult, and in that denying me the ability to check him in with his proper DOB. So we tought we could check in at the counter, we where there more than 2h before the flight but we came to the counter 1h and 59 min before the flight. The attendand then informed us that we where 1 min late and that she would require us to pay 30€ each to check in. If I hadn't disputed this with the service desk it would have cost us 120€ extra! I won´t be flying with Ryan Air again.
Be more flexible and resonable in these crazy pandemic times ... the only thing that matters to you is money money money ... so sad and pathetic
Jag missade flygplanen fast jag hade 55 mint tills den flyger
Otroligt dålig flygbolag , dolda avgifter man var tvungen att betala på flygplatsen och väldigt osmidig ombordstigning. Rekommenderar verkligen inte ryanair
Plus: "Crew was very polite and professional"
Minus: "Nothing i can think of to be honest"
Minus: "Jag jar skrivit till er då delarcav min resa rill Madridcoch sedan resan från Berlin och hem till Stockholm inte gick. Men detcär ingen som komtaktat mig och jag har försökt på alla sätt att få pengarna tillbaka på den här resan då det var omöjligt att resa den här sträckan när de andra sträckorna försvunnit"
Plus: "Duktig besättning"
Plus: "Personalen var mycket trevliga och snälla"
Minus: "Really rude staff member getting people through to plane. Food I ordered came to me as something totally different because they had run out of what I ordered they didn’t ask me if I wanted it instead so had to refuse it as I can’t eat cheese so I ended up going without."
Plus: "Was reasonably on time"
Minus: "Lagguage took for ever to come out."
Minus: "Very unorganised, one person checking in luggage, long queues, two flights mixed together. The boarding gate was really badly organised, passengers being held in a very small space to wait for a bus, the buses were late. Priority boarding wasn’t being checked so everyone was being sent through into the holding space which was about 3 metres by 7 metres standing room only. The plane was late."
Plus: "Flight got me home..."
Minus: "Tatty magazine/menu that was passed round passengers, unclear cabin baggage sizing and almost made to pay extra fee for something that fit!"
Plus: "Priset på biljetten"
Minus: "Jag har säkert flygit med Ryanair 75-100 ggr. Priority boarding... de har aldrig någonsin lyckats att hantera det på ett bra sätt. Sorgligt."
Minus: "Kommentar: åt ingen mat - underhållning"
Minus: "Planet var försenat på Malta och ingen information gick ut så vi stod i kö i en och en halv timme utan att få veta vad som var problemet. Avgåendetavlan visade hela tiden "on time" men ingen förklaring till varför vi inte fick gå ombord. Flygvärdinnorna på planet var trevliga men man hörde inte vad de sa i högtalarna för de pratade så sluddrigt och fort. Kaptenen sa något som man inte uppfattade i början av flighten men sedan ingen information alls på hela vägen till Göteborg."
Minus: "Allt var uruselt. Servicen ombord under all kritik. Väntade 15 minuter på en kopp kaffe efter beställningen. Beställningen av bagage online är vilseledande så jag hade tydligen bara beställt incheckad väska åt ena hållet och fick därför betala 400 kr för att ta hem den. Detta hände flera passagerare som var arga och jag undrar om ni sätter detta i system för att tjäna mer. Jag reste med Ryan Air för ett par år sedan och lovade mig själv aldrig mer, men ville gärna ge det en chans till men nu vet jag definitivt att jag aldrig reser med er igen och skall dessutom varna alla för detta och inte blir det billigare heller med alla extrakostnader som ni tar ut. Fy för uselt flygbolag!!"
Plus: "Great to have cheap flights so must be remembered"
Minus: "Boarding was slow, stuck in hot bus on tarmac."
Plus: "Great flight at a great price."
Minus: "Land softer"
Minus: "Långsam ombordstigning. Matbrickorna lutade så min dryck föll ner på mig. Fick ej glas till drycken. Drycken var ej väl kyld. Personalen gick in i mig med både armbågar och serveringsvagn När jag råkat somna lite mot gången."
Plus: "Jag har tyckt att vällkömn. Och de har jätte gladt"
Plus: "Clean, comfy, practical. Just as you expect of low cost flight."
Minus: "Staff were tired and although not rude looked like they'd had enough."
Plus: "Nothing stands out"
Minus: "Width of seats was far to small, the seats covers are dated and gruby, the queing process for standard and fast track was a shambles. Checking in was slow due to there being only 1 desk open for a full flight."
Plus: "We arrived in time."
Minus: "Crammed space - I had a middle seat. No entertainment sucks on a 4 1/2 hrs flight. Well well, you get what you pay for..."
Plus: "We got there eventually"
Minus: "No updates on why we were late. Then checked us in after the time of them posted delay just to make I stand 20 minutes outside in cold enough temperatures that you can see your breath. Why bring us outside? Ryanair is horrible"
Plus: "Cabin crew very good, lovely flights out and back but food sparse. Lots in the in flight magazine but seemingly little on board. I was v hungry!! Mr O'Leary, love the cheap flights and booking system fine but you could make more money from better food options. Pity."
Minus: "Much waiting in line for most of an hour bofore gate opens and incredibly slow inflight food service"
Plus: "Short and comfortable flight"
Minus: "Setting off time delayed by 40 minutes"
Minus: "Flight was late by 1 hr"
Plus: "Planet var nästan 3h sent iväg från CRL TILL CPH. Ingen kom och erbjöd mat ett dryck och informerade heller inte oss om våra rättigheter som passagerare på plats."
Minus: "På planet sa personalen ingenting om förseningen och när man påpekade vad som skett på flygplatsen kunde de inte göra got för att kompensera. Jag bad om vatten och fick svaret att det inte fanns något vatten. Då tog en av värdinnorna fram sin privata vattenflaska och bjöd mig. Ett riktigt nonchalant beteende från Rya Airs sida vilket allvarligt talat gör så att jag aldrig mer kommer att välja att flyga med er, kommer heller inte att rekommendera er till nära och kära. Riktigt besviken!"
Minus: "3 hours delay no assistance 1 hour queue to leave registered luggage, paid separately, among screaming children, hot and nervous people"
Minus: "Flight delayed, so usual knock on effect with lifts, people coming to meet."
Minus: "We were not told the reason for the delay. We were not given an estimate of the length of the delay. No update information was given. We all understand there can be problems; but just tell us what they are? Then, we were all called forward to board, but I was still standing 45 minutes later in the queue. Let us wait in (relative) comfort in the terminal (restrooms, drinks, wider seats etc), don't start to board us ridiculously early."
Plus: "I got there eventually"
Minus: "4hour delay, disorganised"
Plus: "On time and fairly quick baggage retrieval. Being able to check-in before you leave UK is very useful."
Minus: "I booked through Kayak and although it does warn about extra charges for baggage, I feel I was duped because I booked for 3 check-in bags at additional cost thinking that would mean for outbound flight and return but once the booking transferred to Last minute on completion it turned out I only had check-in baggage for the outbound flight (different airline) and not for the Ryanair return flight. Ryanair charges more if you book check-in baggage after the original booking so the flights were much more expensive than I had thought. Kayak did not help with this issue. I would not use them again."
Minus: "No reveling seat, no water available and no jet way."