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Good location. Generally pleasant and helpful staff. quick response from room service. Excellent potato and mushroom soup in the restaurant!!. Except for the bathroom safety issue, the room was good and when no opener was available for the minibar, one was quickly supplied along with the room service. We had a great view of Etna from our room that afternoon--an unexpected plus after spending ten days in other parts of Sicily. Downgraded you on "facilities" primarily on the safety issue. Like all European hotels, no one seems to make it easy for older people to get in and out of the shower/tub safely. Besides the wall bar, there are hold bars that fasten to the edge of a tub which are helpful in getting out. I have seen some here in the US, don't think I saw any in European hotels. Also square toilet seat was a surprise--we even took a photo because we had never seen such before--but I don't find that it is very comfortable to sit on!
Room was a nice size and it was clean. Steph was unfriendly and unhelpful. Also, shuttle bus was full when we needed it. We needed to get to the airport at 5 o'clock in the morning. That's why we stayed at the hotel! Had to take a taxi for $20 instead.
Room was large and clean but next to some staff room at the very end of the hall downstairs so could hear loud talking. The location is good for travelers having to fly in and out of Catania airport. The hotel has a shuttle for 5 Euros. At a minimum coffee or tea should be provided for guests no matter even if they paid less than another guest. The hotel is not near restaurants and cafes so you would have to leave the hotel to go to a cafe.
Room spacious and clean. Close to airport. Shuttle pickup slow. Seem to run the shuttle hourly. So close to the airport it could be as needed or, at least, twice per hour.
The staff were very helpfull Nothing
Staff is excellent. Price is very good. I will come back again.
Friendly and helpful staff.
The location of the hotel was good, it is on the main street and near restaurants. The bus to the Airport is just outside the door and cost only 1euro, so dont bother with a taxi. The staff could have been more helpful. we went upstairs to the roof bar on our first night and were charged €8 each for a drink, there was a buffet set out, but none of the staff bothered to tell us that if we paid one euro extra we could have had the buffet included. The reception staff didnt seem to know much about the Mt Etna tours, they werent able to book one for us, yet when we rang the tour operator from our room, we were able to get it straight away. The lobby of the hotel was always very quiet, very few people around, a strange feeling.
The location is excellent and the staff were so helpful and obliging. The cleanliness both of the room and the common areas was extremely good - better than in a number of 5 star hotels around Europe i stayed in.
We were in honeymoon and receptionist upgrade us to a suit.Staff is very helpfull and friendliness. Location is center and walk distance to many places. Smell of the room, Ac is not working proparly. Internet is expensive.
Staff was very friendly and helpful. The buffet breakfast, featuring both hot and cold items, breads, cornetti, cakes, champagne, and juices was not only delicious but the best that we have had in Italy. The room was clean, modern with comfortable beds. The location was ideal - right on the main shopping street of Catania and only 5-10 minute walk to the Duomo. The hotel is also very near the main open market selling fresh vegetables, fruit, bread, meat, and clothes. We stayed at the hotel in February. The temperature of the room was preset to 26 degrees Celsius. It was a little bit on the warm side. Although we tried to change the thermostat, it always reverted back to 26 degrees. This is only a minor complaint however as everything else about the hotel is perfect.
location in center of catania
I liked most the comfort of the room especialy the use of the air conditon,and the tideness of the beds.and next time i will be visiting Catania again I will book overethere.
the bed as to hard
The breakfast and the dining area were lovely and the staff excellent. We are very comfortable in recommending it to others
Free internet in the room and free drinks in frig, very nice deco overall.
Good quality, clean and friendly staff. A bit pricy. Location not great (Catania is not great as well) but close to the center.
Location is excellent - Staff very cordial and efficient - Comfort rooms - very good breakfast NA
Food in the restaurant was very good. Staff very helpful, courteous and friendly Our meal on thursday 21st was exactly the same as that on the wednesday although very good 20th. Howevber a word with reception ensured we had different menu friday and saturday which were bo9th excellent. some thought need sto be put into serviuce for guest who stay more than 1 night
Friendly staff (although the barman was sometimes difficult to find) Some loud, brash Americans who were obviously on their tour of Europe, and thought they owned it.
Well appointed and tastefully furnished. Friendly staff on the whole. Excellent food and breakfast - beware of the gourmet dinner, it has 8 courses! Not a great location, being tucked away in side streets a fair walk from the city centre. Driving is impossible - allow 1 hour to get to the airport at busy times.
Staff were very friendly and the food was very good
1) the central placement of the hotel 2) in low season they can park your car themselves in the garage 1) the city itself is awful: very dirty, all walls and historic buildings are in graffity even fountain and main street, a lot of poor and dirty people on streets outside the 1 main walking road (so in the evening it's scary to walk). We ran away from this city on 3d day, although planed to stay for 5. The main reason to come here is Etna - that is fantastic. 2) the hotel itself is business-style one with old furniture with respective "old smell" in rooms. Think that it should be cheaper
position for exploring
Närheten tillflygplatsen i Catania. Utmärkt frukost och midsdag. Härliga rum med utsikt mot Etna. Nej
Bra service, nära till flygplats, bra frukost, bekväma rum samt i stort sett ett utmärkt bemötande
Mottagande, rumsstandard, frukost Nej!
Hotellet ställer upp med "shuttle", en liten buss till eller från flygplats, utan kostnad, och till och med på okristlig tid (till exempel halv fem på morgonen, om man ska med tidigt flyg). En sympatisk barman ordnade också en provisorisk frukost till rummet på kvällen för intagande den tidiga morgonen (också detta utan extra kostnad). Badrum bra och välutrustat. Trevligt och duktigt folk i receptionen. Rummet var alltför varmt (23 grader), och regleringen fungerade inte bra, gick inte att sänka mer än för någon minut innan det var 23 igen, trots att vänlig hotelldam gjorde vad hon kunde. Hotellets restaurang dukar upp utmärkt frukost (vi bodde två nätter, vid olika tillfällen, med normal morgonuppstigning + frukost ena gången). Middag i restaurangen är dock förhållandevis dyr, men servicen god (en bister äldre chefsperson i skjortärmarna håller dock för svenska ögon lite onödigt hård pli på sin uniformerade personal, särskilt de yngsta kuvade. Lite onödigt stel stämning i restauranglokalen.)
närheten till flygplats för lite möjligheter att äta
Location was convenient. Good parking, which is a rarity in Italy sometimes. Safe to walk to other areas of the city. I thought the carpet was very shabby, stained, and worn out. It made a beautiful hotel loose some appeal.
The breakfast These are all things i didn't like about the hotel: Impatient front desk staff but that may be because they were short of staff and the long queues. for a hotel claiming to be 5 star looked a bit tired. Bedroom wall lights nearly coming off the wall. Some desk lamps not working. Wall paper peeling away from the bathroom wall. The room phone did not work. Only one computer with small screen to access internet - for a fee and this took 10 -15 minutes to connect.
spacy rooms no hot water in the morning
Nothing in particular; advertised as five star hotel but in reality does not offer what is expected in "five star" hotels. On arrival there was no body to help with our lugage. We had to drag it from the taxi to the loby. Air conditioning of the "suite" was not working; staff at the fornt desk refused to move us ot a diferent suite or room; It toke three days to get the air conditioning working after complaining repeatedly. Hotel's personel very un-professionaly and not corteous at all in general; there were very few exempitions; never had this experience in Five Star Hotels.
the telephone system was out of order
i like the design of the hotel. its my type 100 %. the rooms are very nicee...beautiful andd clean and i found a lot of people smiling and help you alot. the breakfast was very good excelent service and everything clear in the kitchen there is nothign i can say negative and sure im coming again next time 1 thing i don't like.. aspecially in the night i found... i got there about 3 am in the morning and i found a man and asked me if i was a resident there and he didnt belived me and had to check in the computer ..
Nice big room with all amenities. Didnt have view of mount Etna as promised and didnt have tea/coffee making facilities.
We asked for another room on our second day (as it had a rather unpleasant smell) and were given a much better room. All 4 of us found the pillows very hard and uncomfortable. One of our party asked for a softer pillow but the replacement was no better.
excelent room & breakfast. not much information readily available on tours etc, had to ask at reception.
big room, nice bath bad smell in the room, despite parfume diffusor
Ett mycket fint hotell som ligger väldigt nära centrum (ca 100 meter). Dock är kvarteret som det ligger intill inte speciellt trevligt, inget ställe där man vill vara på kvällen. Men rör man sig bara åt centrumhållet är det inga problem. Hotellet hade tappat bort vår bokning när vi kom och uppgraderade oss då kostnadsfritt till ett superiorrum. Tyvärr var det en sak som verkligen drog ner intrycket, och det var frukosten, vilken var bland sämsta jag någonsin ätit på hotell, och den överlägset sämsta jag ätit på hotell där rummet kostade såpass mycket som det gjorde.. Det fanns croissanter, vitt toastbröd, marmelad och kaffe.
Den undervara och lugna atmosfären och den oerhört hjälpsamma personalen nej
personalens service,att se varje gäst,personligt bemötande ,rent och fint hela hotellet är en verklig toppenupplevelse,fantastiskt frukostrum. nej
Trevlig personal, familjär och personlig stämning på hotellet. Rent snyggt och flärdfullt. Personalen i receptionen var oerhört hjälpsamma med att boka restauranger, kolla busstider och informera om aktiviteter i närheten. Nej, men jag skulle vilja att de tänkte lite mer på miljön och gav oss alternativet att inte byta handdukar varje dag.
Mycket bra läge centralt i Catania, tillgänglig personal och utmärkt med låst parkering på innergården!
Ett litet hotell med vänlig och servicinriktad personal. Bekvämt, tyst och rent. Beläget mitt i stan. Frukost med yoghurt, müsli, rostat bröd, nybakade croissanter med olika fyllning, kaffe och te. Hotellet erbjuder gratis bad (solstol m m) med fint bad vid klippor. Ta buss 534 till BellaTrix. Prisvärt. Önskemål är större språkkunskaper i engelska.
Ett mycket trevligt litet hotell mitt i Catania. Parkerigen är "guld värd". Mycket hjälpsam personal som tipsade om mycket trevliga och goda restauranger. Hotellfrukosten enkel och skulle vinna på ytterligare något t.ex. youghurt Absolut inte!
Välutrustade rum. Fri bredbandsuppkoppöing. Egen parkering.
Parking within hotel grounds, friendly staff The area of Catania - I would not return to Catania
location and character of rooms
Great accomodation, centrally located with a great breakfast. The staff were lovely and very very helpful always. Would recommend and will stay again.
Small hotel with very nice atmosphere. The rooms are beautifully decorated especially the sealings which are hand painted. Friendly staff. Difficult to find parking space
Very helpful staff available 24 hours. Very quiet given position of our room overlooking a main road. Very safe and secure. Many hotels in same price bracket probably wouldn't compete. Controlling the air conditioning overnight
The staff was very helpful and our room was very nice I was disappointed that there was no jacuzzi in the suite as promised. That was the only reason we paid extra and there is not one. But overall the staff and the room were very nice.
Staff very helpful and friendly. Quite central. They should try to increase in parking facility. If you don't have where to park, then it is impossible to find a parking space in the streets. For a Hotel, with very few parking spaces, located on the 2nd Floor, a small lift, the Hotel is rather expensive. Prices are like a 4 star Hotel in other Italian Cities.
Welcoming delightful staff and wonderful painted ceilings Cracked mirror in bedroom
I appreciated a lot the beautifull room: large, with fine fornitures and, overall, a ceiling with original decoration. The staff (Simona and her collegues) was very efficient and polite. If I'll come back to Catania I'll choose Manganelli Palace again
We really liked Manganelli Palace. The central location was perfect to walk around Catania and to take the bus to Aci Castello. The breakfast was delicious and plentiful. Our room was big with a decoratively painted ceiling. The bathroom was modern and very clean. But what it really made this place outstanding was the staff: Simona, Dario and Danilo. Kind and extremely pleasant, they helped us fully with our travel nightmares (BA and Alitalia), thank you all! We highly recommend this hotel to everyone in search of affordable luxury and individual courtesy.