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Friendly employees and good location.
1. Very cold ambient room temperature setting in the Swimming Pool area. Practically impossible to enjoy the swimming pool. 2. User UN-FRIENDLY TV & phone menu. I want to simply click through the channels, not to spend 10 minutes figuring out the menu. The browsing thru channels was difficult, because everytime you have to go back to the main menu. The very complex, high-end Nortel phones in the rooms are useless. A business traveller for one night will NEVER use any of those features. I just wanted to make an outside call - and there was NOWHERE indicated that you have to dial 9 before the number.
i liked the welcome complimentary drinks the hotel serves, security. the bathroom was not in the best condition, considering it is a five star hotel. The room was barely enough for two.
no available tables at breakfast in the main restaurant and no alternative.
modern, big room, kitchen area a good idea. Pricey, but not as bad as some of similar standard. Roadworks and traffic access were a pain.
Room is very comfortable Check in procedure far too long
staff is friendly. took 2 hours for check in, another hour for check out. Gave me an occupied room, they apologized, and gave me another room that is less then half the size of what i have booked online, there wasn't even a place to put my luggage, they changed it after I asked 3 times. Additionally, they should mention on the web that it's a dry hotel (no alcohol served).
The staff was very welcoming upon my arrival. The room was wth nice and clean, and great value for the price. I would stay here again and recommend it to others.
Good staff , very attentive and helpful , our second time here would certainly recommend it .
Charges for Internet!
The staff are what makes this hotel as they are really welcoming and helpful. It is a fantastic hotel. The rooms are great and the hotel is in close proximinity to the main shopping centre and central Doha.
It's nice hotel and I liked it... Everything was fine and nice
The hotel is obviously a world class international hotel but veering towards business users, as we were not there on business it was not perhaps the best choice, but the staff were always very helpful and kind. What we found most annoying was the non-availability of Taxis. We were pressed to use the hotel limo service, which was ok to and from the airport but was very expensive for short trips down town, for example they charged 70 to go to the museum, but the taxi coming back was only 30. I would have chosen a hotel closer to a taxi stand had I realised this problem when booking.
The happy hour.
good location, good value of money, cleean, club loungem, ffod, brekfast, and more the internet not free, tis is very bad these days for any traveler, i think sheraton has to change this policy of internet charging, internet is very important to be free, it dose not cost sheraton too much, but they charge you too much, 8 us $ l hr. it is really very bad and gives feeling tha you are stuck and yo have to pay allot for youe emails, i hate to pay for the internet in sheraton while i becomes free in the street.very bad
The position is great, right on the waterfront and with all the facilities you need. Its an iconic building, there is not much history in the new Doha and this is part of it.
The room was nice. We stayed at the club floor and being able to have snacks (free) thoroughout the day was very convenient. the hotel gets very crowded and noisy, at night especially. The beach was awful (they allow outside guests as well) and water very dirty.
The design of the hotel The bath room need to be reviewed
I was very pleased with my room, though being on the flight path to the airport sometimes was noisy. The breakfast was very good also. I found the air conditioning at night to be hot, maybe this had something to do with the electrical work going on in the hotel, and doonas make it very warm, a blanket would also be good as an alternative.
Very helpful staff, rooms were lovely, everything you'd expect from this type of hotel.
i liked that i was attending a wedding at the hotel < and the location of the hotel was in the center of doha i didnt like the staff services when i was back 2 my room the bed was a mess he just cleaned the wc.
everything about this hotel was amazing
The service, solitude, luxury and eating delights experienced, provided the ideal accompaniament to a wonderful stay.
I think the whole ambience of the hotel, its staff and facilities was excellent The high price of wine however that is the same throughout the Gulf States...
Staff was helpful, room was very spacious and nice.
Thai restaurant,room comfort,staff at reception slow room service, need more setting atmosphere in conference rooms,expensive limo service
every thing was bad except the hotel itself. bad reception bad room services and every thing was too expensive snd the rooms were over rated
Very nice room and helpful stafff - we enjoyed staying there. Food was costly
As a first time guest I appreciated the new condition and cleaness Nothing serious
We loved the Club room. It's great value for money, and they allow children so my family and I could all spend time together. The food was wonderful! We also really enjoyed the pool and beach... a very relaxing getaway!
I had asked for a non-smoking room and someone had smoked in it when I arrived. No questions asked I was immediately upgraded to a King Suite. Very accommodating. It currently is a bit far from anything else to do. We were glad we had hired a car. Eventually many more things will be in this location. If you planned to just hang out at the hotel, it is a lovely spot for that.
Very expensive room service food also the spa is very expensive
The Indonesian and Filipino Staff members that we interacted with were excellent, put on a great face for the Hotel and deserve more than they will ever get. We visited the Grand Hyatt "next door" for dinner and their non-existent front staff made the Ritz-Carlton shine like a diamond. The room was nice and comfortable. Easy access on the fringe of the city and yes, I would stay here again. Like everything in the "growing" GCC cities, overvalued. Internet access should be inclusive period.
Treated extremely well. Staff, especially the staff at the pool bar where excellent and very friendly.The whole experience was amazing and just what me and my wife needed for a relaxing stay....perfect and will be going back.
the swiming pools and restaurent, the equite and hotel location the massage technitian was un available for this reason spa and wellness was in poor service
All was good especially the special rooms for kids room service food was not very good
The looby was very romance , and service in room also the gifts in room Value of money
Very friendly and cooperative staff. Very tasty buffet and full of varities.
It was our anniversery and the staff did there outmost to make it so special. No there was a lot of luxery, very high food standards, excellent breakfast buffet, and a lovely pool with privacy, and comfartable beds.Staff is very professional and friendly
all hotel the price must be decreased
Always supportive staff, nice club lounge They were not able to get me a regular taxi, only limousine service was available
The relaxed atmosphere... non intrusive staff, excellent food. Great pool Hotel pillow might have been a bit thicker
The staff was outstanding,if not overly attentive. From the pick up at the airport to the greeting when i arrived, evryone addressed me by my name and treated me with a welcoming respect as if I were a returning customer.
There are many bar Siwmming pool The see front of the hotel, you can siwm Every thing was good
The selection of restaurants and bars; together with the relaxation facilities
WiFi in the rooms.
I have been using this hotel for the past 3 years and they offer exactly what I need from the hotel. I like the lots of parking available and not have the feeling of being on a busy street.
From start to finish the hotel and staff were First Class Do they do discounts for return customers ?
Room Service The Restaurant on first flour is very expensive & Laundry in expensive too comparing to local market laundry.
Not a great deal, the hotel was very dated and needed a total refurb poor quality of room
In general was very happy with everything. I will be retrning there next week.
Centrally located and easy to access all areas of the City and an excellent alternative to the West Bay area. 15-20mins from airport.Free WiFi in public areas and in some higher tariff rooms. Wide choice of restaurants and bars.
Hospitality and location. Prices are high
close to city centre
The did their best to help despite being hampered by you inappropriate rules, regulations and guidelines. How can you sit someone at a noisy bar in The Cellar when they have expressed a wish to sit somewhere quiet, not once or twice but three times. A bar where over-attentive bar staff were watching your every move ready to jump in and lift the glass of wine to your lips or feed you from your plate. You need to teach your staff firstly some people, especially when they are tired, do not want over attention and in that case need to be sat in a quiet spot. It does not matter if I am one person sitting at a table for four (because you do not have tables that seat less). That is not my problem, it is yours and your designers. If you are a five star hotel, which after my stay I cannot agree with, you put your guests comfort first and not the possibi
room service, every day two bottle of water, confortable bed, nice gym and spa area
Convenience and comfort Toiletries are limited.
Good, clean, luxorious hotel, which you'd only really stay at if you wanted to be super close to the airport Staff on check in could have been a little more helpful and friendly
The complementary dinner they gave me to overcome the problems they made. 1) long time to do check-in, 30 mins although I checked in an hour after the offitial check-in time. So I was on late Check-in status. 2) I reserved three rooms. The first room they gave me was not ready. 3) after I left the room and come back, like 90 mins, I found out that the room service guy entered my room and took the card on the main switch, not only pulling it out. The room climet was too worm becouse of that. 4) The AC was drooping some condincate water. 5) Before I checked out, like an hour before checking out, I went to the reciption and asked them to give me a new card to make sure that it will open the room door. The reciptionest gave me a useless card and it did not open the room. This made be go back to them and ask for a new card again.
speed internet everything is extremely expensive, 10 minutes to downtown costs QR 120, breakfast QR 150, chocolate bar QR 45.... most expensive hotel with poor location.
Ligger bra till. Bra priser. Trevlig personal Renligheten kunde vara bättre. Inget kallt vatten i kranarna!
Personalen i receptionen vid incheckning. Fritt internet Rummet ej städat klockan 17 andra dagen. Upphämtning och leverans av tvätt fungerade ej. Jag fick stöta på en extra gång när tvätten ej hämtats efter 24 timmar. Jag fick inte tillbaks tvätten förrän efter 3 påstötningar samt att receptionen tyckte att jag skulle vänta i mitt rum tills tvätten kom tillbaka så jag kunde signera. Signera vad? Allmänt dåli service och rörigt vid utcheckningen