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The quality and standard of the hotel and the assistance given to me when i asked if they could arrange a shuttle to the airport and also if they would check with a car hire company regarding the delivery of a car for me, this assistance was very welcoming. I could not fault the hotel in anyway at all.
Even though the total booking was already paid, the hotel charged me again. Now I'm trying to get my money back, what wouldn't be necessary if the staff were well informed. I got an offer at the moment of the booking but when I checked out I had to pay again, and for the current price, which was higher. I still don't know whose is the fault, the hotel or website. I hope this comment is useful to advice other people or at least to improve the services of both.
Lots of little touches - 3hours free internet per day, nice bathroom accessories, very comfortable bed, big TV Absolutely nothing
Quiet. Welcoming front desk and entry. Helpful staff. Good sized bathroom. Good food available. Excellent room rate. Espresso coffee avaiable. All in all a pleasant stay considering the earthquake had occurred on 2 weeks earlier. Please pass on my Thanks to the staff. Exercise equip. could perhaps be of a better standard.
location - poor and expensive breakfast - towels were not very clean - gym is not realy a gym - it doesn't have any dumb-bells
Location - right in the centre of Christchurch, New & Modern No Problems
Wifi access, large safe and location. Access to room before designated time. Excellent all round
A nice hotel
Clean, comfortable accomodation. Friendly staff. Proximity to Isaac Theatre Royal. The room was too hot and the air conditioning was ineffective.
Excellent location, great rooms and friendly staff
The Sheep in the Lobby Every one calls you Bro plus there was an aful lot of New Zealanders at the Venue
Convenient location. Ability to cook own meals. Bed too soft.
The friendly, easy going helpfulness of all staff. The perfectness (not sure if that is a word) of the location. The ease of the web site to book a room from within N.Z and from overseas. We all found the rooms too warm and there was no a.c.
our stay at Quest Christchurch was a very pleasant one from start to finish. The staff on reception were very efficient and had us checked in and an upgrade from a one bed to a three bed given very quickly. The apartment was very clean and comfortable .
Staff was helpful, kind and friendly. Laundry dryer not working properlly, took over 2 hours to dry a load of clothes. Rather be out enjoying in Christchurch. Staff was very kind and offer to watch clothing. But staff was also busy checking in and out other clients.
Safe, secure and central. Nothing
Went for the rugby and the ajoining rooms were well fitted out and suited our needs perfectly for 2 couples. well situated in the heart of the city and great private, clean hotel room.
Centrally located by Cathedral Square with good room/facilities and very helpful hotel staff
We had a suite in the old building which was lovely except for the street noise late at night - we were on the back overlooking the tram station. On reflection a room in the tower building may have been more restful!
The apartment was located in the excellent old government buildings. The rooms were spacious, well equiped and comfortable. The staff were helpful and attentive. I thought that charging for filter coffee was a little mean (we had just spent several weeks touring NZ in motels where at least one cup of fiter coffee was included).
Nice old hotel
the location and the room cost for internet - 29$ for 24h is expensive but still resonnable if you limit the usage to 100MB it's extortionate and totaly away from customers needs.
Prime location. Great free health centre with pool,spa,sauna and exercise equipment. Excellent staff. Recommend upgrade to suite.
The location The fridge made a lot of noise and we had to switch it off during the night. The bed gave me a backpain and when my partner moved that movement woke me up
Location was great. The kitchenette was good, The noise! I was allocated a room on the second floor and there was no double glazing so it was very noisy from the exterior of the building (particularly at night when you were trying to sleep).
We were given a room on the 11th floor with a big pillar right in the middle of it which obstructed the view of the TV (room 1103 I believe). When we arrived at 2pm the room wasn't ready - we were told to come back at 3pm even though the room should have been ready at 2pm based on their website information. The breakfast was fairly limited for a hotel of this standard and was in a cramped room - I saw a few people were told to wait for a while when they arrived for breakfast as there wasn't enough room.
On arrival I was upgraded into a two bedroom apartment ( I was sharing a room with a colleague as part of a conference ). This was unexpected and extremely pleasant. I have no complaints with the hotel at all.
good breaskfast, good location you need to pay a lot for internet access
Its clean modern rooms and perfect location The rooms were on the smaller side, but really not an issue
The bed was extremely comfortable It was very noisy at night because our room was directly above the pub
Excellent restaurant - both decor and food. Heritage room was spacious and comfortable. Lobby staff friendly, helpful and efficient Neighbouring bar patrons were noisy in the early hours of the morning.
The fact that it so close to the City. Staff were excellant with advice The price of valet parking and that everytime we got the car back, the radio station and air controlls had been changed.
We needed to change rooms on arrival as the first option was too close to the street and noisy. The hotel staff at reception were very obliging and assisted us with our request.
Design of the room, lobby, access to PC, great breakfast, location Parking
Restaurant was excellent Check in was slow
It was just wonderful. nothing bad to say at all. when booking i was not aware that you were so newly opened till we saw an artical in new paper about hotel. lovely... and we will be back!!! mary&aidan no.
We stayed in the Heritage room and were delighted with the old world feel yet with v modern facilities. Loved the high ceilings. Bathroom excellent. It was very central to all the things we wanted to do.
It's a new hotel, good location, really good breakfast, very high room standard, if we will come back to Christchurch again this will be the hotel, we will use again