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The Hotel is new, clean and in the heart of Abu Dhabi next to a Al-wahda Mall. The rooms are big and clean. The check in process took very long and I was at the counter for almost 30mins. I requested for late check out when booking and was agreed on the check in but next day they called and asked me to check out early. I couldn't connect to the internet and I called many times and still they couldn't fix it. Check out Also took a long time (more than 20mins).
I was very unhappy with the whole stay at this hotel starting from being dropped at the back entrance and only to be told that its closed having to carry my laugagae round the front, then whilst checking being given the wrong room. Had booked for the twin bed and was given 1 bedroom apartment .................which later was changed but had lot of waiting sothe total experience was poor
It is ideally located next to the main bus station and Al Wahda mall, the room had a great city view and it was spotless. We really enjoyed our stay
Friendliness of staff who proved that nothing was too much trouble.
The room was exceptional! Great hotel with a great location. It's easy to get anywhere in the city and cabs are always around with Al Wahda Mall next door. The pub downstairs had a good band and the drinks were reasonably priced. All of the hotel staff were friendly and the room had a great view! Highly recommend staying here! The pool is a smaller than similar hotels. Also, don't expect a lot of sun due to the hotel structure.
Location being near a shopping mall Service poor. Staff not that hospital. Facilities not complete.
The restaurant Toshi; the pool; the free valet parking; the gym; the bathtub Note to hotel: when a guest emphasizes at the front desk how important a non-smoking room is to him, it feels like an f--- you that colors the whole experience to be given a room that smells like smoke and then be told, "it is listed as non-smoking in the computer." Also, the free internet is so slow as to be almost unusable.
Near mall and movies Pool is under maintenance and was completely drained. So disappointed.
the room was wonderful and the stuff were great check in take a lot of time
Astonishingly Iconic. Best of the best in Abu Dhabi. The shinest pearl of the Gulf. At least one time experience in a lifetime: Divine Cuisine, Splendid Palace, Wonderful Staff. Don't miss it!
Perfect!!!! Best Hotel in the universe!!!!!! And not to forgeth the wow service from the Buttlers. Hats off to the Butlers Manager and their staff. It was a dream trip!!! It made other hotels look so bad!! This is the only thing that I didnt like about it. I went to a hotel after a month for Business and I started to compare with Emirates Palace right away! Nothing comes even close to the luxury and perfectness of ep :)
We have stayed there before & you can't get a more relaxing & luxurious time. The restaurants are first class.
just everything, one of the best hotels i have ever visited
everything except the service charge and tax on everything if they made thing slightly cheaper then we would have bought more or booked up again. no could not have asked for a better hotel and the staff were the most friendly helpfull polite people we have ever meet and we have stayed in some posh hotels in the world and this was the best.
All the small details that staff took care of to make your stay personal and trouble-free
The swimming pool
Gorgeous building and great staff who made you feel very welcome. Fantastic for kids - great pool, lazy river, camel rides, sailing, kayaking, beautiful beach.... Nothing, it was fab!
The excellent customer service experienced throughout from the hotel staff and the staff at the restaurants. A special word for the Butler assigned to us- took amazingly good care of us. It was our son's 10th birthday on the day we arrived and our butler quickly organised a birthday cake and a personalised 'Happy Birthday' banner for him and came with his team to greet and wish him a happy birthday! Same thing happenned in the restaurant as well when we went for dinner! Our son was really impressed and pleased! It is hard to find something to not like!
The connectivity between the hotel and the mall. And the experience of MR: HARISH in the buffet restaurant. The extra bed for my child they've charge me to 200AD and it wasn't in the reservation page or selection field. The luby service need more experience.
+ location + rooms (size & interior) + facilities - pool partially packed - limited breakfast buffet
Quality of all appointments, Great people. Good breakfasts. Location. NOTHING
Awesome service! very accommodating, and made me feel right at home. Great views of the marina. My stay was short, but would certainly recommend to anyone!
Best hotel in the area!
They allowed early check in and late check out and buffet breakfast was good. Had more than a few calls from hotel staff and room key did not work at one point
Hotel was great value . Good breakfast, clean, efficient, new. No alcohol served.
Prompt services. Very expensive airport service! By taxi about 66 Drh vs by hotel 150 Drh!!! Even not a luxury limousine! Delivered 1 newspaper only over 4 days.
No Free Wi-Fi in the room and because of that most probabbly I wouldn't stay again because I think ll hotels should have free Wi-Fi in the room as well
the hotel was very nice and clean, 1- first time i feel hard when i booked a room, i booked 5 times, 2 from booking and hotel didn't accept my 2 visa, 1 time by hotel reservation & they told me have same booking offer, after i finish they said we don't have same offer. 1 time also by hotel reservation and before i went to hotel i call them, and they don't save my reservation, 5th time by booking.com.2 - they take around 3000 dhs as a 5 rooms guaranty (to much), restaurant was small, we wait for 20 min bcs all tables full and next day many things finish (the restaurant manager was running, cleaning, fixing table and he was very sorry>.3 - room serves was very poor, i order 2 baby coats in the morning, at night i call them they said we give it to another guest,
very friendly staff, good service and very clean.
Great locations, across the street from Emirates Palace Hotel and is also 5 minutes drive to the most popular mall in Abu Dhabi. Ideal for family, there are no night clubs, alcohol... in the hotel. There were two seperate occations our order took almost an hour and suprisingly we were the only customers. Ordering a simple meal such as a tuna sandwich takes 50 minutes. Make sure to reach the breakfast lounge before 09:00, otherwise you may need to wait for an hour and a half to be seated.
The room, the pool, the beach, location, staffs, and the rate
the nice view nothing
I stayed here on for a couple of days coming from Dubai, the check in process had a few hiccups but we got it all straightened out. Upon checkout paid for 2 days Breakfast for me and a friend because of Ramadan, only ate breakfast one day, 2nd day ordered room service. Hotel management refused to refund card for 2nd day. Stated non refundable but wasn't told that when checking in. Also requested late check out till 6pm from the same agent that had issues checking us in was told could only extend till 4pm but later found out that wasn't true. Management extended till9pm as our flight wasn't until midnight that night. Overall experience OK, Thank you to the guest relations employee Kola(not sure of last name) for helping out with issues. Breakfast could be better 25.00 pop and that was supposedly discounted.
location easy to find, nice car parking place below the hotel basement and car in safe condition, good and nice restaurants providing good foods, nice view from the balcony of hotel room, relaxing and peaceful sleeping night, friendly staffs
I stayed with my wife @ the hotel and enjoyed it a lot.
The service was excellent. Plenty of choice at breakfast. We stayed in a Business Class Room which had access to the business lounge. This was great value for money. Fabulous hotel. Dont stay here if you will be making lots of trips to the city.
Room service for the first time delivered our food hot, well presented and when we expected it. Unfortunately, the person taking the order over the telephone had misheard or written the order incorrectly so it was delivered wrong however the waiter tried his very best to placate the situation.
The hotel is new, so the facilities are excellent. The location at Yas Island is perfect for relaxation and to enjoy the pristine nature of the island. Food at the hotel was very good too. The staff was very helpful. The free internet service did not work during my stay. We tried both the wireless and wired connections without success. Also, coffee in the lobby cafe needs improvement.
the water of the swimming pool is freezing also there is no facilities, in addition that there is no resturant open after 10:30PM and i have to go to Abu Dhabi to get food
Really enjoyed our stay and the staff were helpful and friendly. I loved that we were able to check out late on our last day even though the hotel was busy! I would have loved some more vegan options in the breakfast buffet but other than that the hotel was as was expected!
it was very busy cz of the Ferrari arena opening and other activities on the island hotel was over occupied , queues where at the reception 18hrs a day people coming in and out so cant be judged during our stay. Any how the staff did their best to adjust. As mentioned some services where little late,
The location was perfect as I was taking my kids to see the Jonas Brothers.
Brand New hotel with large bedrooms and bathrooms. Good restaurants with very pleasant staff. Valet car parking a bonus. Located on Yas island which is some distance from Abu Dhabi city and is very difficult to find - even though I have been staying in Abu Dhabi for over 10 years! Lack of sign posts from main road is a problem.
The GM of the hotel was very helpful to each and every Client, as the hotel was packed due to a concert.
Up to date but not too fancy. Room had nice useful writing desk in a corner. Good that there is some activity in the pool bar. Apreciated the calm environment close to the cigar room. Due to ongoing reconstruction of surrounding streets it was a bit difficult to find the entrance by car. Additional signs would improve.
poolen, frukostbufeen dyrt
Rooms are very big and indoor swiming pool was great Construction beside the hotel is noisy
the lobby decoration and bathroom room light so quiet
The staff runs to serve you even if you do not ask to. The minibar contains too much alcohol and this is not acceptable by muslims
The worst experience in my life! Everything!
The beach is in excellent condition, beside the 2 pools, I can add also that the kids pool facilities are not available in many other 5 stars hotels.
The rooms are comfotable and place super
i liked the design of the lobby,the room is fast and confortable,the breakfast was fantastic and all the familk liked the beach and the indoor swiming pool noise coming from the constraction and the way to reach the hotel
the food was a bit expensive
Wounderfull service, good prices ( food, drinks)
location close to the airport. Very elegent and Spacious rooms. no wireless internet inside the rooms.
good value for money, helpful staff, free wifi
Excellent from staff to hotel room, super clean and new, there are more facilities and amenities than many hotels out there, so value for money was also worth it... Only one problem, you have to find your own parking which is difficult but I managed to double park my car next to hotel, luckly no one interrupted my sleep!!
good location in the city, very good price, clean renovated rooms, fast internet, valet parking no negative experience
I stayed for 9 days at the hotel and my experience was great. I was constantly bothering concierge for my car at all different hours, and they were always pleasant and helpful. I will definitely stay at the hotel again.
The venue has undergone a renovation from Apartment to Hotel, some areas need further considerations regarding the colour scheme, but overall, this venue is definitley very comfortable, and is certainly value for money. Visitors need to be aware that alcohol in the city of Abu Dhabi is not freely available as most westeners would come to expect of hotels. City Seasons is a dry hotel and will remain dry in respect to the laws of Islam and that of the owners.
The room was very nice and relaxing. They are not serving alcohol and limited choices of menu from room service
Good location, good staff, free breakfast, and comfortable room internet charge is high should not be more than $10 a day
I asked for two connected rooms and an extra bed and it was given to me. All i asked for from the hotel was fulfilled.
The Health Club
all facilites were nice only the water pressure not as I want usually
Refined reception, welcome letter in the room and etc Depsit money at check in makes a little further additional time at check out
The rooms are spacious and comfortable. The hotel staff is very friendly. The room prices are very reasonable and well worth the money. Good for business trips, not leisure. The pool is too small and the street noise can be heard at the pool side. The restaurants are good, but waiters take forever to attend the table. the breakfast buffet has quite limited choices compared to the price.
Loved beachfront views and great service. very good breakfast Buffett. Nothing
Breakfast, bed and the pillow.
Bra frukost. Fin utsikt. Nej
Utmärkt personal, hjälpte till med allt från att boka bilar till att skaffa frimärken, toppbetyg till servicen generellt samt urvalet av restauranger/barer på hotellet
Mycket bra, allt man kan förvänta sig av ett 5* hotell. personalen vänlig och tillmötesgående hög service nivå. Utmärkt room service