Bra service, rent och snyggt. Fina rum Svårt att parkera
Har varit här förut under en månads tid och var lika nöjd nu som då, speciellt restaurang personalen vilka är mycket proffsiga. Sängarna är mycket hårda och saknar bäddmadrass vilket ej kan erbjudas. På Beach Rotana kan detta erbjudas.
Up to date but not too fancy. Room had nice useful writing desk in a corner. Good that there is some activity in the pool bar. Apreciated the calm environment close to the cigar room. Due to ongoing reconstruction of surrounding streets it was a bit difficult to find the entrance by car. Additional signs would improve.
poolen, frukostbufeen dyrt
The rooms are comfotable and place super
Rooms are very big and indoor swiming pool was great Construction beside the hotel is noisy
The beach is in excellent condition, beside the 2 pools, I can add also that the kids pool facilities are not available in many other 5 stars hotels.
The staff runs to serve you even if you do not ask to. The minibar contains too much alcohol and this is not acceptable by muslims
Wounderfull service, good prices ( food, drinks)
i liked the design of the lobby,the room is fast and confortable,the breakfast was fantastic and all the familk liked the beach and the indoor swiming pool noise coming from the constraction and the way to reach the hotel
the food was a bit expensive
The worst experience in my life! Everything!
location close to the airport. Very elegent and Spacious rooms. no wireless internet inside the rooms.
the lobby decoration and bathroom room light so quiet
Mario, Front Desk, extremely professional and collaborative. Keep it up! Naz, Front Office, she checked-out me while on engaged on phone, I felt completely careless. Please take action.
Price, Location nothing
Modern design and wonderful food. Rooms modern and comfortable. View of Sheikh Zayed mosque over water. Nice beach and pool. Still some final touches being added
The Gold Lounge and the Fairmont Gold team
The Gold floor facilities, the pool and the design of the hotel. Not all facilities, such as the Spa and a restaurant, were yet opened (hotel is open since 34 months)
I loved my stay and my family enjoyed it
Our room was absolutely stunning! Excellent Breakfast , incredible hospitality. 7 stars! :)
Hotel is very well located, noit in the busy center of Abu Dhabi, ideally located close to Exhibition Centre and Dubai is reachable in approx 1 hour. Modern Hotel with spacious rooms. The buffet in Element restaurant, poor quality and all very salty and sweet. Choose from the Menu, much better quality then
staff , nothing everything was excellent
the stuff was very helpfull and it was very quite hotel .....the view was great if you stayed in the sea view room
The amenities and services befit its status as a 5-star hotel. I am especially pleased with the courtesy and friendly smiles extended by the hotel staff. None
Det bästa med hotellet är läget mitt i affärscentret i Abu Dhabi. Inte långt från shopping och stranden. Room service
kände til hotellet sen förr, bra service utan att vara krypig. bra reception - snabbhet, språk, smidighet, hyfsad självständighet hos personal. svårt att justera ACn. Heltäckningmatta är inte kul i det klimatet.
This was just a very good value for the money. Just a bit far from where my family lives - in a tiny apartment.
All new construction so everything looked very clean. Very accommodating. Gym was small but nice. One thing you should be aware of before booking is the situation with the pool. They hold a pool party probably once a month on Weekend. they shut the pool down and drain it afterwards to clean it. You should definitely contact the hotel to see if there is a pool party during your stay. While the hotel is smoke free, there is the very distinct aroma of smoking when the air is not circulating.
The 12th floor bar was the most impressive area of the hotel. The breakfast racilities were poor very much travel lodge UK.
The concern of the staff, they transfferred us in the middle of the night because of the construction work going on. The location. Too much noisy, impossible to sleep the first night until we moved to another room but then morning another working noise woke us up around 6...we did not pay for that night though. No spa. The loudy music.
Clean, new, stylish. Good location for the exhibition center and a good compromise location (cost vs distance) for the Yas Marinina Race track Only an expensive breakfast buffet option we only wanted cereal and coffee, but had to pay for the full buffet.The wine on the roof top bar was a very very small pour for the equivalent of $20
Location Reception desk was a nightmare
Closest hotel to our destination... Zayed Sports City. Free internet. In-room TV is little bit annoying to navigate and find a channel you want to watch.
Ambiance, room decor, cleanliness... nice service Valet parking could be better, hotel doesn't have much space... and they sometimes have to park the cars further out.. but over all i had a good experience.
The roof top pool was very relaxing and enjoyable. The live music on the during our stay was nice. Nobody bothered you while you were relaxing and the bar staff were very pleasant and helpful. The staff on the desk at the entrance were very helpful in telling me where to go and what to see in Abu Dhabi. They welcomed all guests equally which was nice. I requested a mug/cup as we had been given paper cups in our room. When room service came they gave me more paper cups after I had stated I had paper cups and wanted a normal cup/mug. Room Service. The number for this was not very clear as in other hotels. We rang twice and got no response. The shower was blocked and this was uncomfortable as you had to wait a half hour after one person had used it. The roof top bar on the 12th floor was closed for repairs, this was annoying as we really wanted to see this.
I loved this hotel . There was a lovely roof top bar. The pool is absolutely amazing. The room was big, clean, and innovative. The shower and bathroom was very nice. Free computer and printing. Overall great deal . Wish breakfast was included.
Food was pretty tasty and roof restaurant was fantastic I booked twin room and finally got double one.NOT Nice !!! Location is not the strongest side of this hotel neither.
The hotel was excellent. Nice rooms, good facilities etc there wasn't much in the surrounding area of the hotel and we needed to get a taxi everywhere
We have stayed there before & you can't get a more relaxing & luxurious time. The restaurants are first class.
Perfect!!!! Best Hotel in the universe!!!!!! And not to forgeth the wow service from the Buttlers. Hats off to the Butlers Manager and their staff. It was a dream trip!!! It made other hotels look so bad!! This is the only thing that I didnt like about it. I went to a hotel after a month for Business and I started to compare with Emirates Palace right away! Nothing comes even close to the luxury and perfectness of ep :)
The swimming pool
Astonishingly Iconic. Best of the best in Abu Dhabi. The shinest pearl of the Gulf. At least one time experience in a lifetime: Divine Cuisine, Splendid Palace, Wonderful Staff. Don't miss it!
everything except the service charge and tax on everything if they made thing slightly cheaper then we would have bought more or booked up again. no could not have asked for a better hotel and the staff were the most friendly helpfull polite people we have ever meet and we have stayed in some posh hotels in the world and this was the best.
Gorgeous building and great staff who made you feel very welcome. Fantastic for kids - great pool, lazy river, camel rides, sailing, kayaking, beautiful beach.... Nothing, it was fab!
just everything, one of the best hotels i have ever visited
The excellent customer service experienced throughout from the hotel staff and the staff at the restaurants. A special word for the Butler assigned to us- took amazingly good care of us. It was our son's 10th birthday on the day we arrived and our butler quickly organised a birthday cake and a personalised 'Happy Birthday' banner for him and came with his team to greet and wish him a happy birthday! Same thing happenned in the restaurant as well when we went for dinner! Our son was really impressed and pleased! It is hard to find something to not like!
All the small details that staff took care of to make your stay personal and trouble-free
the room was wonderful and the stuff were great check in take a lot of time
Everything was great once we found hotel We used this booking service and the supplied telephone number for the hotel was wrong which is disasterous when it's a new hotel , in a new area of great expanse and there is no signage whatsover for hotel or directions. We spent almost 1 hour driving around with a taxi and tried telephone information and even stopping other people on the road to find hotel. Only by accident we finally found the hotel Regarding the next question about based on your experience would you recommend the hotel I say Yes with the disclaimer that you have to find it and / or be able to communicate with it especially around midnight being lost
staff were very helpful on a busy F1 weekend we arrived early after a night flight but they went out of their way to sort our room out early...excellent
The hotel was close to Airport, clean and the staff were extremely friendly and helpful
New rooms! no complaints
A sensational hotel, clean, new, modern architecture, I'd stay there again without any hesitation.
I arrived from nyc at 10pm After 14 hours of travel I arrive at the hotel. They told me they are sorry but I don't have a room. I pre paid for the room. They made me wait for over 1 hour in the lobby before getting me a room at a different hotel. They didn't offer anything to eat or drink Simply said please wait we will call you when we find a room. They didn't have a room a pre paid for after 14 hours of travel
This is a brand new hotel. Everything is clean and bright and fresh. Staff was friendly and efficient. It is across the street from the new race track on Yas Island Marina. It is quite close to the airport, about a 10 – 15 minute taxi ride. If you want to be in the city center, however, the hotel is about a 30 minute taxi ride to downtown.
The location for the event I was staying was ideal, the facilities are very good, as it is just a one-year old hotel and the attention to detail by the staff is good too. Part of the staff needs a bit more training, especially in the restaurant area, but their attitude makes up for the lack of practice.
not easy to get through reception
Brandnew hotel with excellent and friendly staff (may be too friendly sometimes). Room was very efficient despite the limited space. Nice pool and very practical: a 24-hours deli ! Hotel still suffers from starting problems. Fridge in room did not work and one of the elevators several times did not open when arriving at the chosen floor. When staying at this hotel you must have wheels (drive to Abu Dhabi centre over the newly opened highway is about 30 minutes) but without wheels you're stuck in the middle of nowhere.
The hotel is very comfortable and the service is very good.
Prompt services. Very expensive airport service! By taxi about 66 Drh vs by hotel 150 Drh!!! Even not a luxury limousine! Delivered 1 newspaper only over 4 days.
very friendly staff, good service and very clean.
the nice view nothing
No Free Wi-Fi in the room and because of that most probabbly I wouldn't stay again because I think ll hotels should have free Wi-Fi in the room as well
They allowed early check in and late check out and buffet breakfast was good. Had more than a few calls from hotel staff and room key did not work at one point
the hotel was very nice and clean, 1- first time i feel hard when i booked a room, i booked 5 times, 2 from booking and hotel didn't accept my 2 visa, 1 time by hotel reservation & they told me have same booking offer, after i finish they said we don't have same offer. 1 time also by hotel reservation and before i went to hotel i call them, and they don't save my reservation, 5th time by booking.com.2 - they take around 3000 dhs as a 5 rooms guaranty (to much), restaurant was small, we wait for 20 min bcs all tables full and next day many things finish (the restaurant manager was running, cleaning, fixing table and he was very sorry>.3 - room serves was very poor, i order 2 baby coats in the morning, at night i call them they said we give it to another guest,
The room, the pool, the beach, location, staffs, and the rate
Hotel was great value . Good breakfast, clean, efficient, new. No alcohol served.
Great locations, across the street from Emirates Palace Hotel and is also 5 minutes drive to the most popular mall in Abu Dhabi. Ideal for family, there are no night clubs, alcohol... in the hotel. There were two seperate occations our order took almost an hour and suprisingly we were the only customers. Ordering a simple meal such as a tuna sandwich takes 50 minutes. Make sure to reach the breakfast lounge before 09:00, otherwise you may need to wait for an hour and a half to be seated.
Modern funky decorated hotel interior and rooms, free upgrade to Deluxe Room on arrival. No Hotel Bar, Room Mini-Bar, Pool, Gym or dedicated parking.
Very nice interior design, well located, internet in the rooms... A little hard to find and not good indications given by the hotel.
there is valet parking at night the room was not clean, and there is no valet parking at day
I have been very well and as every week I will be in touch with you. Only one idea: can you reduce the volume of Mousque s speaker? Tks It is ok
there's no mini bar in the room because the hotel still new
very helpful and energetic staff
The confort and the location of the Hotel, everything was so great
the room decore unorgennized staff , becuse the hotel has newely opened
the 45 minute wait to check in, the 2 hr wait for iron/ironing board, the 30 min wait i check out at reception
Really enjoyed our stay and the staff were helpful and friendly. I loved that we were able to check out late on our last day even though the hotel was busy! I would have loved some more vegan options in the breakfast buffet but other than that the hotel was as was expected!
it was very busy cz of the Ferrari arena opening and other activities on the island hotel was over occupied , queues where at the reception 18hrs a day people coming in and out so cant be judged during our stay. Any how the staff did their best to adjust. As mentioned some services where little late,
The GM of the hotel was very helpful to each and every Client, as the hotel was packed due to a concert.
I stayed here on for a couple of days coming from Dubai, the check in process had a few hiccups but we got it all straightened out. Upon checkout paid for 2 days Breakfast for me and a friend because of Ramadan, only ate breakfast one day, 2nd day ordered room service. Hotel management refused to refund card for 2nd day. Stated non refundable but wasn't told that when checking in. Also requested late check out till 6pm from the same agent that had issues checking us in was told could only extend till 4pm but later found out that wasn't true. Management extended till9pm as our flight wasn't until midnight that night. Overall experience OK, Thank you to the guest relations employee Kola(not sure of last name) for helping out with issues. Breakfast could be better 25.00 pop and that was supposedly discounted.
Room service for the first time delivered our food hot, well presented and when we expected it. Unfortunately, the person taking the order over the telephone had misheard or written the order incorrectly so it was delivered wrong however the waiter tried his very best to placate the situation.
location easy to find, nice car parking place below the hotel basement and car in safe condition, good and nice restaurants providing good foods, nice view from the balcony of hotel room, relaxing and peaceful sleeping night, friendly staffs
the water of the swimming pool is freezing also there is no facilities, in addition that there is no resturant open after 10:30PM and i have to go to Abu Dhabi to get food
The service was excellent. Plenty of choice at breakfast. We stayed in a Business Class Room which had access to the business lounge. This was great value for money. Fabulous hotel. Dont stay here if you will be making lots of trips to the city.
Brand New hotel with large bedrooms and bathrooms. Good restaurants with very pleasant staff. Valet car parking a bonus. Located on Yas island which is some distance from Abu Dhabi city and is very difficult to find - even though I have been staying in Abu Dhabi for over 10 years! Lack of sign posts from main road is a problem.
The location was perfect as I was taking my kids to see the Jonas Brothers.
I stayed with my wife @ the hotel and enjoyed it a lot.
The hotel is new, so the facilities are excellent. The location at Yas Island is perfect for relaxation and to enjoy the pristine nature of the island. Food at the hotel was very good too. The staff was very helpful. The free internet service did not work during my stay. We tried both the wireless and wired connections without success. Also, coffee in the lobby cafe needs improvement.
The staff were great as were the facilities. We were using it as a base for the F1 which was perfect really, a 20 minute taxi ride away from the crazyness of the Yas Marina, so nicely out of the crazyness, and a nice relaxed haven when we were there.
the service and food
I was in transit via Abu Dhabi ahd I found the Mafraq very convenient and the staff helpful. The rooms were very comfortable and most inportantly clean and quiet. The Mafraq is ideally located for an overnight stay
Was was reasonable adn quality was very good
Only stayed for a few hours whilst waiting for a flight transfer A little overpriced for the facilities
I have stayed at the Mafraq on other occassions, and always enjoyed my stay. The staff are friendly, courteous and efficient, and the facilities are very good. The main reason for my visit this time was to meet an early morning arrival at Abu Dhabi airport; the hotel is ideally located.
The staff were excellent, could not do enough to help me! Internet connectivity is patchy.
Free shuttle service to airport so made a good stopover on the long journey from Europe to Australia
Close to airport. Ideal hotel for first and last night of holiday,Good value accommodation and dining,Excellent,efficient staff.
Good location, quiet and pleasant accommodations, excellent hotel. None
Close to my bussiness office Did not arrange an airport transfer when instructed to, so confusion at airport on arrival.
I really liked that it was centrally located and the hotel room was very, very clean and the entrance of the hotel was very elegant, much more than what I expected for the price. Just at the end of our stay, the bathrooms started to have a sewer smell. But I would definetly stay here again!
Over all, I like the services, they respond quickly to your request. The hotel is in the middle of the city and is accessible to shops, restaurants and supermarkets. The internet charge is a bit expensive. There was also no one at the main entrance to assist you in finding a taxi.
Old, not clean enough and not comfort.
Good hotel and fine location as a base to be in down town Abu Dhabi.
the staff was so friendly.
The room facilities and furnature are similar to a five stars hotel in spite of being three stars
It is a good hotel , near to the city and value for the price.
The staff is nice, they make you feel at home. The hotel is just a home where you can really relax!
Convenient, price and great breakfasts
Good location Professional Staff Quiet Reasonably Clean Reasonably priced All plugs are British You need an adaptor
The rooms are spacious and comfortable. The hotel staff is very friendly. The room prices are very reasonable and well worth the money. Good for business trips, not leisure. The pool is too small and the street noise can be heard at the pool side. The restaurants are good, but waiters take forever to attend the table. the breakfast buffet has quite limited choices compared to the price.
Loved beachfront views and great service. very good breakfast Buffett. Nothing
Good location, good staff, free breakfast, and comfortable room internet charge is high should not be more than $10 a day
Refined reception, welcome letter in the room and etc Depsit money at check in makes a little further additional time at check out
The Health Club
I asked for two connected rooms and an extra bed and it was given to me. All i asked for from the hotel was fulfilled.
Breakfast, bed and the pillow.
all facilites were nice only the water pressure not as I want usually
The hotel location. The staff was little slow when we call for anything (ex: babycot, cleaning)
The suite was just lovely The buffet restaurant was a liitle ordinary compared with the rest of the hotel. (but the food was good)
The service (reception, room service, restaurants, beach) was excellent. Luxurious accomodations, outstanding restaurants (especially the French restaurant "Bord Eau"), very good food, nice pools with an attentive pool bar, clean beaches. Close to the Abu Dhabi's International Airport. In sum, an excellent, luxurious hotel which can be highly recommended! When the hotel was fully booked (around New Year), it was sometimes difficult to get a chair at the beach as guests occupied chairs all day long even though they spent only a very short time at the beach. Most beach chairs did not have an adjustable backrest and, therefore, were not very comfortable. On Friday evening there was a disco event at the hotel's own disco the music of which was extremely loud and could be heard in my room even if the door to the balcony was closed. On New Year's eve, the music at the swimming pool in the afternoon predominated even the voice of the muezzin of the Grand Mosque at the other side of the river which, in my view, was neither politically nor religiously correct.
the desin of the hotel
It was a nice resort. Beach front with basic water activities. The hotel was overwhelmed with guests, and the staff could not accommodate. Ordering food and drinks took a very long time.
good for families nothing
Hotel room are best furhised I ever had in Abu Dhabi. The balkonery was very good also the beach. Ther service was poor, there were a lot of service taff running but no one who coordinate them. The time to get ordered food in suitable time during breakfast or to beach took too long time - the bill was supplied quicker than the food.
The setup of the room was quite interesting and i loved the balcony. The food was quite expensive and very littel.
As with all Shangri la hotels, staff were exceptionally friendly, courteous and helpful. Some occasional aircraft noise due to the proximity of the airport and the breakfast service can be slow
Very nice staff, clean rooms, excelent food options, and very nice and clean swiningpool Beach is not an option