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This was false advertised as being in America and I didn't stay there because I had to rebook a hotel that was in AMERICA. I want my money back. It's not in El Paso which is what I typed in. Beware.
excellent buffet staff is very friendly and accommodating , room quality is outstanding very clean. the buffet is billed separately it is not included with most reservations not a big deal onsite it was 234 pesos
Bed was very comfortable, and overall room was very clean. Great presentation. We ordered room-service and the food was outstanding! The bellboys were awesome, very helpful and friendly (can't say the same about the rest of the staff) The gardens and pool are beautiful, clean, and family friendly. Jacuzzi was cold, had to ask for it to be turned on however after about an hour it was only a bit warm. Also having to leave an ID to borrow towels for the pool/Jacuzzi I thought was odd and felt a sense of distrust from the hotel. The vent in the restroom was not working, I mention this to the cleaning lady and she said simply that there was no air available in the restroom. The staff was courteous but not as friendly as I would expect, I have previously stayed in Hotel Maria Bonita and the staff there was much friendlier, no matter where we turned all the staff would say hello and asked if they could be of assistance. In Lucerna we had to ask for any help, some of the staff didn't even acknowledge our presence.
Everything was great. I only stayed for 1 night so i didnt get to experience the hotel. I will be planning to stay this location in the near future.
Staff and location also good food the breakfast buffet excellent clean etc. in general good place to stay. no. nothing everything is ok.
Good food good service for the price all was excellent. nothing everything was good.
Very clean and rooms very comfortable. did not have refrigerator.
Ubicacion perfecta y el staff muy amable
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Location and staff
I liked their friendly staff and location. I wish we had been reimbursed somehow for the power outage that lasted hours. It prevented us from having internet service, cable and power period. NO bueno at all
There's nothing to like about it. Everything from the room to the staff. Rooms were super dirty and nothing worked, not even the lights. The staff were horrible not well mannered at all. They don't like guest that get cheap deals on Expedia because they say they can't make money off of us customers. What was worse is that before you can claim your reservation there, they ask how you booked your room so cheap and once you tell them through Expedia they give you the worst rooms ever and give the most horrid staff service. My reservation had free breakfast included but the staff were charging it. Over all I do not recommend others to stay at this hotel at all, not even for businesse or pleasure. Oh almost forgot they charge to use the pool. Like seriously?
The staff is super friendly. I felt conformable being there during my stay. The hotel features fridge but none were found. The bathroom toilet was dirty when I got there.
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The staff was friendly and helpful The wifi was really slow
The staff was very accomodating! They helped us with all of our questions in regards to the Consulate appointments, and they have computers and printer to use. The breakfast was delicious! Everything was within walking distance! Sometimes the smells from the drain pipes in the bathroom shower were unplesant, but they would go away. I think it is just the Mexican pluming!
Friendly and helpful staff. Across from very nice and secure mall. Two blocks from consulate. Restaurants all around this place. Very safe and secure area. Nothing we had a nice stay.
More then I expected, all employees were super helpful and nice N/A
Hospital next door. Mall across the street is nice with good food court. Wendys, Dennys, McDonalds, Starbucks, Subway, Dominos and Buffalo Wild Wings within walking distance. Free breakfast is great. WiFi is excellent!
Very cleand and everyone is very friendly. They have good breakfast options.
The last time i was here was for a few days during the week of 8/16. I had forgotten some important paperwork in the US and I think the overnight desk manager (*, *) did a great job trying help rectify my situation via fax machine. I mustve called the desk a half dozen times during that morning. He was very polite the whole time and never got upset or had an attitude problem. This was early AM (like 5am). I am from the Northeast US and its very refreshing to deal with people that seem to genuinely care if and when you need help. The free lobby internet is great to because they have a laser printer.
Breakfast Should have longer breakfast hours on weekend. Hotel overpriced
This hotel was great. It was extremely clean and the staff was very nice. The free breakfast was excellent. The hotel was safe as well. There was a fence around the hotel and they had a security guard letting guests in. There was also a shuttle to take you places. The beds were extremely comfortable. I think they are the most comfortable beds I have slept in when staying at a hotel. The rooms and bathroom were very spacious and clean. I would recommend this hotel to anyone that is visiting Ciudad Juarez.
I highly recommend this hotel because the staff is super polite and courteous. Our hotel room was clean and its location is great; its walking distance from the american consulate, restaurants, and a shopping mall. My wife and I enjoyed our stay at microtel. Our room smelled funky, the breakfast was OK, I paid close to $400 dollars not pesos but dollars for 5 days. Which I thought was a little steep.
Clean, is within walking distance to everything you need if your going to consulate Breakfast could be better
This is my second time staying at the hotel. The staff is very nice and the hotel is clean. The morning breakfast is very poor. The hours are only 7-9 a.m. If you are on vacation or you were out late the night before, you will miss the breakfast. When I was there the first time, which was in February 2016, the breakfast was better. Now it isn't worth it. The food is poor quality and minimal selection. Also, the hot tub in the pool area wasn't working.
Me gusto la alberca y el jacuzzi la limpieza del lugar y lo amables q son. Lo único malo fue que el transporte al aeropuerto no esta disponible para todos. Solo hay 3 corridas y si hay una compañía de varias personas. Tienes que pagar taxi y es muy caro.
The hotel amenities were very nice, very clean, there is a nice Spanish style to the hotel. It has a very elegant, relaxing feel to the hotel. The staff was also very accommodating of my children, even going so far as to straighten our pack-n-play, which we had brought from home, every day. There is not a refrigerator or microwave in the room.
Staff was awesome and Accomodating. When we had to extend our stay for unseen circumstances, they easily extended our reservation and let us pay per night. Several that we met during our stay said that it was the best hotel within walking distance of the consulado. If you get tired of Mexican food (we did), there's a Texas ribs place on the same corner. Real food (not deep fried) prepared in an American style. Yay! Definitely check out the bar recoveco in the hotel for a quiet place to hide in the afternoons when you need to get out of the room. The outdoor patio is wonderful on breezy nights with a pina colada or margarita. A little confusion in pulling up the booking from booking.com when I called ahead to confirm. Not all the consierge have access to those who booked online. The pool is a little TOO warm for my tastes. Restaurant Service can be slow at times, so be sure to not be in a rush. .