Very clean and new hotel, great customer service and great vale for what i paid- if i go to Jordan again I plan to stay there We were on the 1st floor so whenever there is a wedding party you could hear some noise but not too much however if you want an absolutely quite room ask for a room on 2nd floor or higher The gym hours for men are not practical it is only open for men from 8pm to 11:30 pm which did not work for me at all, for for women is is great form 8am to 8pm
Bekväma rum, det var tyst, bra mat, spaavdelningen, mitt på stan. För stor, lite opersonlig bemötande, inte värt pengar
Uppgraderades till svit utan extra kostnad. Bra bemötande vid incheckning. Väntetid lång vid incheckning. Varierande nivå på service.
Spacious nice room, nice breakfast. Upon arrival we upgraded to the Royal Club, we traveled with a kid and got babycot installed in the room while we enjoyed snacks at the royal lounge. Nice lobby area with live piano - sat there and played chess while listening to the music Major roadworks on the key road coming to the hotel - car navigation system was hardly a help during the last mile. Maybe a map on the web site would be a help
The high level of services, breakfast and the typical eastern hospitality that allow you to feel pampered and relaxed.
rooms aigned to me were old
very friendly staff. location is good, just 5-10 min away from all the noise and the busy parts of the city. good gym even for the moderate athlete.
The breakfast was good I booked royal club but they told me there is a mistake in the booking web site
Hotel guests are required to pass thru an x-ray machine for security purposes. Unless they look trustworthy, wear a uniform (military/police), or travel in groups. Items that set off the x-ray portal are not investigated. Useless security item....
Spacious rooms very poor entertainment system, the TV chanels was'nt clear all the time an they only had the free chanels no decent movie chanels were available. The internet system was'nt working also.
Good location No value for money and 40% cheaper rates than booking.com when locally booked tv channels bad: mbc2 frozen picture for 3 days, Deutsche Welle distorted sound. When I checked in, antenna cable was defective, had to be replaced.
Central to Roman ruins and downtown Rundown area around the hotel, very basic toilet and showers - barely usable.
Very cheap, great location, and a very friendly staff. The hotel is renovating some rooms and the lobby, and there was drywall dust on the floor in the bedroom and bathroom throughout my stay.
Downtown location in close distance to the citadel and amphitheatre Worn out furniture and very strong perfume smelling rooms. Breakfast was not good; dry bread, eggs overcooked etc.
it was ok for one night. location was good in the middle of downtown. smelled of cleaner. bathroom was small. no separate shower stall. there was some liquid on the floor in the room. only one electrical outlet.
The Friendly, warm hospitality of the Hotel Staff made me feel comfortable, secure and safe staying alone in my Room, they are always there to assist you in whatever you ask them, including arranging for my trip to Petra, Jerash. The Staff are very helpful and accomodating. The restaurant could not serve the food i ordered.
Location was great; close to amphitheater and center. Nice rooftop patio. Shesha is part of roomservice!
The breakfast & swimming pool Hall between rooms it is an ols hotel need to renew many things or upgrade!
suited for business trip
Service was great, we were upgrade with our room, food was great.Free internet.
The location was why we chose the hotel, but the service and facilities made it a pleasure. It is by far the best choice for Petra. (It's proximity to the ruins makes it worth the small price differential between it and other hotels)
Good facilities, but distant from the city center. The bar services needs some improvements.
everything is ok accept 2 things price is not as in site they add 20 jod they said tax per night and its very noisy there is constractions in high floors from 8am start diging till afternoon it was so bad noisey noisey noisy
The hotel has an excellent location in the center of town city and also between all 5 stars in the city. my stay was a weekend stay. The hotel had big rooms and nice view. with a reasonable price. good service,
it is relatively a quite clean hotel with nice staff.
The staff were excellent and service could not be faulted. There were no means to book tours.
Heat was working even though i had it on A, the Heating was very loud
The room was spacious, the beds were big
Room comfort, staff at reception, the staff at breakfast restaurant were not enough, so the servise was a little slow and not ver prompt although they were very polite.
1- the rate that is shown on booking.com doesn't include anything beside accomdation which where not stated at all when booking.. ( no access to anything .. no breakfest... everything u need to do at the hotel is done for extra very premium charges) 2- the exchange money rate at the hotel is complete a robbery 3- standard two bed rooms are so small 4- no cell phone coverage on the high floors which leads on using the room land line phone to make calls (again each phone call charges are at very premium prices)
Location of the hotel. Breakfast buffet was not that great.
staff very helpful
No thanks Please write at least 15 words No thing
When we arrived, they claimed the reservation was canceled, then they provided a room. I would not know why such thing would happen.
Generally good end to end The cleanness of the WC and the less kits for washroom abd food
cheap 5 stars and good location internet service usage, not 5 stars in cleanness
Clean, Good services, excellent staff, quiet. Excellent location. Expensive and breakfast was decidedly average. If breakfast was not free, no one would pay for it.
Location has to be more wellcomed !!
The room was excellent . The internet is too expensive , 5JD / hour or 17 JD/day is too much I think.
Nära till restauranger och cafeer, samt till shopping en kort taxiresa bort. Hotellet var listat som 4 stjärnigt men var max 3. Inget strykjärn. Inget stort urval av tvkanaler vilket hade behövts då barnen ville titta på tv. AC fungerade inte tillräckligt i vårt rum.
All the members of the staff were very polite and ready to help. The hotel wa very quiet, cool and comfortable. There is nothing I didn´t like during my stay at your hotel.
Our 5 day reservation was missed but not the fault of the hotel. They were wonderful in assisting us in finding alternate accommodation at a nearby "My"Hotel. Had a lovely junior suite for our one night stay at Canyon Boutique with WIFI thrown in for free to compensate for the mixup
Restaurant is Good Food 1 - Smoking in coffe break, 2 - Smoking in room, 3 - The price is very expense for confort
I loved the interior modern design of the hotel. It also looked so clean and so fresh. It was wonderful
Excellent service, lovely rooms, excellent food, reasonably priced
Excellent staff, very helpful in every respect. Very large room. Convenient location, close to downtown (JD1) either by cab or walking (20mins). Cabs are so cheap and plentiful, you don't really need to stay in any one location in Amman.
Our second trip within a short period. The old review mostly still applies, even though the room during the second stay was smaller: "Very comfortable and large rooms; immaculately clean. Service and staff are very good. Concierge arranges tours and helps with various other things. Complimentary fruit platter and water in the rooms. Convenient location at the Abdali bus station. Breakfast very good (buffet with a mix of arabic and Western fares). The best value-for-money we've had in recent years." The hotel restaurant is not exciting: selection mediocre, quality OK, but not great.
The staff in the reception was extremely nice! Big nice rooms.
The staff were helpful; the breakfast was complete and lots of variety rooms nice, but could be better lighted
Good all round Nothing
nothing rooms dark and outdated sink blocked, room smelly
Toledo Amman is good relation price-quality. The Staff is very friendly and always open to help you with any question or problem.
Very good value for money for an overnight transit stop. One of few hotels offering Triple room at a reasonable rate.
I was on a business trip, but the internet price charged in this hotel was very high, where as I stayed in other hotel in amman where they provide it free of cost at much lesser room tariff. I suggest to negotiate on same terms. High internet cost (12.5 jd for 24 hrs.)
Friendly and helpful team, real non-smoking rooms, clean, location and food. The beds are so small
Very nice staff and very accommodating. A good choice for anyone visiting Amman
Ten minutes from the centre of the old town. Clean, very friendly staff, good breakfasts. I would recommend this hotel and I would stay here again myself Nothing.
The rooms were spacious and comfortable. The receptionist recommended a taxi that was very expensive and it broke down halfway to our destination. We were stranded on the highway. We lost both time and money. Later when we discussed this with him he turned downright hostile and was very rude. Do not book any tours through the hotel desk, they will cheat you!
Quite close to city center, rooms of reasonable size, good breakfast, car rental office at hotel. noisy at night because of occasional wedding celebration on floor 1.
Very friendly staff, yes I will stay at this hotel whenever I'm in Jordan Nothing at all
not quiet;noise all night coming from other rooms.you can not get a peaceful sleep because of banging doors next to you.rooms are not provided with basics like clothes hangers.management is not efficient.does not deserve to be a 4 star hotel.
Nothing good to say about it. It was supposed to be 3 star, it was extremely run down, bad service, terrible food at breakfast and room service, half the menu wasn't available. Low grade towels, had to call to get soap. Seemed like a ghost town
i stayed in hotel 4 nights everything was ok accept room cleaners thet dont do theire job properly no internet at all in hotel other things are good
Front desk employee was very helpful and friendly. No alcoholics were served. No fruits were served in breakfast. Daily crowded at night due to wedding parties
Service could have been better. We waited a very long time to check in and hotel staff weren't too helpful.
Staff are helpful. Very good air-co system. Room clean and spacious. We found two kakerlaken in our room (one dead & one living). We informed the reception about the case. He told us that kakerlaken might came inside the room because of the ongoing heat wave.
Nothing, Hotel smells, food is bad, etc .. Everything
the hotel is brand new as of october 2010. i liked everything about it, including the restaurant and staff. everyone was eager to assist. priced much less than comparable hotels
The hotel was brand new & extremely clean. Excellent value for money at 50 JD a night (+ tax, service charge + 7JD for breakfast). The management were lovely, & even offered me a complimentary breakfast one morning. The hotel was brand new, & there was no iron/ironing board available. I therefore had to pay 4 JD for hotel staff to iron my clothes.
The friendliness of the staff and the big room. the hotel is located in a perfect aerea not too far from the most important sites in Amman The bedsheet was not big enough to cover the matress... strange, so I had to "re-arrange the bedsheet as not lo lie on the blank mattress
All staff which include , The reception, Room service, Housekeeping, Bell Captian as well as the security were cooperative and freindly. Room lucks/keys are of old style need to be changed. Furniutre and carpets at the looby area are too old and should be repalced.
a good hotel conveniently placed close to the convention centre. mostly for groups and families but decent value the price of extras (phone, dinner) were a bit high, though not excessively
Staff are nice and service is good My booking was a double bed but there was no double bed room available
I found the rates quite good and most of the staff helpfull i found the whole hotel quite dated and in bad need of some refurbisment on the lobby and resteraunt.
large room unrpoportional rates for payable business services like fax and intenet use
Good location, spacious rooms including triple bed rooms, 30 mins drive to airport and friendly staff. The fitness centre and massage services not in the main hotel. It is in the Regent Hotel (next door!)
not much rooms, resturant, facilities
The locations was poor and the internet would not connect
I liked the warm reception that we received by the manager of the hotel when we arrived. He was very caring and wanted to make sure that our room cool enough and comfortable. Yes, we did not like the smoke that was in the lobby by all of the employees smoking.The lunch was very disgusting too!
Room was dirty, there was no renovation there for ages. Water force was slow. Bathroom was not renovated
the hotel should be listed as a 2 stars only the carpet kin the room was ripped, there was no water or anything else inthe refregirater, scum and funkgs in the shower and sink and the towels were very old and thin
I didn't like much about the hotel, amman overall is a horrible place to visit there is not much to do in the city, you are better off finding a cheaper hotel to get the same horrible service. Well first off it took over an hour and a half to check me in, I made my reservation two days in advance, once I finally got my room key at 4am the room they gave me had some one in it!!! I have heard of this at small hotels but not sonething I would expect here. The service is sub par, the hotel is full of guys not one girl works including the housekeepers which is a little weird, the food sucks and is way overpriced, they have a bar but you can't go in unless you bring a girl. This place overall is just horrible, save your money I'm sure all the other hotels in Amman are this way but at least you won't have the sting of the high price tag.
The staff is really nice, good location close to many restauraunts and coffe shops. Really good internet connections and cheaper than what written on Booking. Great view of the city from the higher floors. The two restaurants on the ground floor were under renovation.
It is clean and well equiped room the restaurants close before 11pm
Excellent staff, very helpful. Also, the breakfast is good.
Very pleasant hotel, good value for money
Valet parking was extremely easy in front of the hotel (despite hints on the hotel's website that parking could be restricted). Clean facilities and friendly staff.
The staff was polite & courteous, the buffet breakfast was good - but not excellent The restaurant was crammed, because small tables for 2 people were placed in between the main tables which made walking a hassle. I do not think that the restaurant was so much crowded that they needed extra tables.
there logo was a home away from home and it was proven staff are very assisting service is great.
Clean, comfortable rooms nice location. We were told by our Jordanian friends that Nai club was the best in town, however it was under renovation during our stay. Breakfast adequate, staff friendly. The extra effort for customer experience management lacked at this hotel. We required help with booking our flights. Unfortunately we were told that we could use the internet or make a phone call ourselves. They provided the phone number though.
The calm at night: no noise in the hotel and from the street The sweet breads (croissants and pains au chocolat) at the breakfast were not fresh (maybe bought 2 days before), which is disappointing for such a hotel.
nice and helpful staff breakfast resturant