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The air condition noise is kind loud.
First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
Hotellpersonalens bemötande. Avkopplande miljö. Ett hotell som man inte behöver lämna då allt finns inom området. Solnedgången. Om tillgång till eget hyrt fordon saknas, kan man bli lite låst, eftersom läget gjorde att man blev beroende av taxi eller hotellets egen shuffel för att ta sig någonstans. Man tappar en sorts frihetskänsla.
Naturskönt, lugnt läge. Vänlig och serviceinrikad personal på hotellet. Mycket god mat i restaurangen. Bodde först i en större byggnad med många rum, där fanns en stark doft av betong. Bytte till rum till en bungalow och där fanns ingen betongdoft. Vi spräckte ett glas på rummet vilket vi blev krävd att betala 100 bath för.
spännande hotell i kuperad terräng i naturskönt läge
Det enda jag tyckte om med Secret Cliff Resort och Restaurant var utsikten över havet. Jag tyckte illa om det mesta. Allt ifrån service, personal, läget, maten osv.
Cleanliness,staff management,breakfast,friendly personnel Excellent +++++
Very well trained and friendly staff. Hard Rock Cafe next door. Expensive taxi fares from touts at the hotel entrance. Double the normal price.
The room was nice. Service was horrendous... just shockingly bad all the way... from the time we checked in... whoever is the GM of this hotel should be ashamed. Expect much more of a Marriott chain.
lcotions . i have used booking.com so many time but when i arrivel at the hotel the resonpsit till me to paid text whihc 18% it's specit preice what i was booking form your site so i'm ashing why you do not add befor i make rersations , i thanks that you we loes coumter beacues of that .many thanks for booking.com . i well all way used you site . best regards ghazi jum almehza
Lobby and elevators smelled of mold.
Bed is comfort,seaview,the hotel employee is good No
Great area within walking distance to lots of entertainment. Great staff that was very helpful and attentive. No complaints.
the kid,s swimming pool
Staff was good, window view in our room was spectacular. Room deluxe with a balcony on the corner is the best. There are many different cafes and restaurants nearby. They have the dog's shelter that is very touchfull. Not very close to the beach. It takes about 10 minutes to get there.