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Friendly staff & excellent breakfast Mattress had soft spot on one side as if the springs had failed.
Location, towels, vending machines, price, TV and channel selection, pillows Greeted by a faint smelly odor in the room as if the guest before us was still there. Made us uneasy about the quality of the cleaning that was done.
The location to my personal destinations The entire property is unstaffed and spread too thin to accommodate the occupancy during my 8 day stay. Breakfast area was not clean and never a suffice amount of food to support the guest. The outside propert lights in the parking were burned out or never turned on even after I advised the Manger or General Manager of the unsafe conditions at night. The staff although very friendly had the "not my job, go tell it someone else" attitude. Too many times we had to go off site for the "Free Breakfast" included in our pricing. Housekeeping was always it or miss, to inconsistent for a property like this. I would not recommend this property for a stay in this area. Too many other options available until this Hotel makes some changes or trains additional stakeholders.
The hotel was very clean and the bed was super comfy. I would stay there again when I visit Destin next time.
Breakfast was good. Scrambled eggs and sausage were a nice surprise. Orange juice was bit watered down but drinkable. Coffee was very good. Room was comfortable and smelled clean. Slept very well. Not enough table/shelf space for our stuff. A little extra table would have been nice. The toilet paper they are using is absolutely horrible!!!
Good location, excellent price, great breakfast, courteous staff The mattress was worn out and uncomfortable.
I got such a great deal on the room! I loved that it had a pool and hot tub. I didn't use them this trip, but maybe I will on another one. The bed and bedding were great! The Wolfgang coffee was so much better than the usual hotel coffee! The stains on the carpet. It looked clean though.
Not much Smelled, bath tub wouldn't drain, light shades broken and old
I liked how close it was to everything. No balcony from the room.
Friendly staff, excellent breakfast (the mini omeletes were a nice surprise), very comfortable room, good location in Destin. This is the forth or fifth time we have stayed here and we always have a good experience. Just like the last time we stayed here last year, the toilet paper is really horrible--just falls apart. But this time we brought our own TP, and so problem solved.
Staff was great Location was good Price was good Room is good not great but it was great for a quick two day trip Overall I will stay here again! The breakfast isn't good Need more options
Breakfast until 930 & location to wedding venue Small bathroom
I liked everything about the resort. It was in very good location to the malls, restaurants, grocery stores. Whatever you needed wasn't far at all. Everyone was super nice at the resort & made you feel welcomed. We will moat definitely stay here again!
Location is great, the resort is beautiful it is within walking distance of a lot of nice places. Hidden charges, I was charged about $180 over my bill no one could really tell me what it was for beside taxes. If I had known that I would have never stayed at the Resort, that is crazy. I stayed my first and last stay there. It is nice just can't stand $180 in hidden charges.
The location was excellent, right on the beach. Room was clean and comfortable, and the view was wonderful. Would have liked to stay longer, but had to leave for prior commitments.
Love the close proximity to the beach and great things for kids to do! We come every year and love sundestin. Bar and restaurant are great, and we love the service on the beach! Staff is very accommodating and friendly. Only complaint was at check in they told us the door to the balcony was broken and maintenance would be by to fix it. The door handle was completely off, and there was no way to secure the door. If my husband and I were traveling without our five year old it would have been no issue. Maintenance never showed to fix the door at all during our stay.
Everything was perfect Checkout time was early!
Our oceanfront suite was very impressive! It was modern, comfortable and romantic. It met all our needs!
High cost of room service for basic items
Clean easy to get around They hogged the beach with there pricey umbrellas and didn't let us into the gym because we had a child with us therefor we couldn't work out the stay because we had a child.
I like the size of the room and the staff was great! The only thing that made is not as good was the floor was wet and we had to wear shoes while on the carpet because our feet would get sticky from the carpet and dirty. The toliet was dirty and there was some mold arounf the bath tub.
rooms were large and comfortable. Beds were very good. Beach view was great, shopping and golf nearby was a plus. satellite tv was down Friday evening so unable to watch television
Location In room safe and refrigerator were not operable and had to be replaced. Upholstered furniture is stained.
Everyone was really nice and it's a great location for the pricing The gym was a little too simple
Staff very helpful. Clean facilities.
I paid $110 (taxes included) for a suite that would've cost me at least $150 at a more popular chain. The room resembled an Embassy Suites with a TV in both the living area and the bedroom. I will definitely be back!! There was nothing not to like.
If you want a resort or luxury stay, not the place. If you want a hotel priced fairly and on the main road, this is it. Pros: renovated, fairly priced, friendly, conveniently located, full cable TV (not limited chain hotel programming). This hotel is recently renovated and looks nice. It isn't a luxury resort, so don't expect the bells and whistles of one. Check in was easy and the staff is very friendly. Room is exactly as I expected, new and comfy. I had no issues with the hotel or room. The bed is comfy enough but not the best there is, like a 4-5 star Hilton. But it is not cheap like a Motel 6. The bathroom looks nice, but the shower has a cheaper feel to it. None of these shortcomings is a deal breaker. The only bad area I experienced was hallway noise traveled into the room very easy. It sounded like my door was open and I was part of the conversation. Turing on the AC fan helped the issue but didn't solve if. Breakfast is complimentary and offers hot and continental offerings. Seating is limited, and I suggest arriving before 8am as everyone tries to eat after 8. If you want to go to the beach, don't walk. It is a little far and carrying everything will be tiring. I suggest going to Henderson State Park. Best beach in the area! And its across the highway from the hotel. The hotel is located in a good spot and easy to locate. I recommend this hotel to anyone wanting to stay in Destin for a bargain price. If you are willing to spend more, then get the hotel with the resort feel and resort price. Cons: hallway noise can be heard, small TV, not beach accessible.
Pulling up it doesn't look very nice but they've recently remodeled so the room so it was a pleasant surprise. Hardwood floors, large mounted flat screen, and nice hot water in the shower, for the price I will definitely return. Also the free continental breakfast was good. We actually passed the hotel a couple of times because there's no sign out by the street showing where it is, the floors were very dirty and the bed was kind of hard. Those minor things didn't affect my trip though and I would stay agin
The price was about the only appealing thing about this hotel. This hotel was recently renovated and the photos made it look really nice. When you walk in the musty smell hits you immediately. The bathroom floor was always wet not matter how many towels you put down. The shower curtain rod was hanging up by a thread and the shower curtain itself was molded. Many things wrong including the ancient loud mattress. Will not stay here again. Front desk agent friendliness was okay at best, +1 service was not on his mind.
My boyfriend and I planned to stay here on the last night of our vacation. Unfortunately, we had a family emergency arise in which my elderly grandmother was hospitalized. Thus we had to cut our trip short and head back home. We tried calling Destin inn and suites to cancel our room and see if there was any way we could get some sort of refund and they refused to consider it. I understand that hotels must have some sort of cancellation policy in place but the very cold way they acted about our situation was the worst customer service I have received. When we are back in Destin I will definitely find another hotel to stay at.
Everyone was super nice and the rooms were amazing... We loved the hardwood floors. There were people painting and doing repairs but they were very quiet and respectful of quests.
For being just a quick get away for the weekend. Nice and quiet! Having to pay for ice. Have never been to a hotel that you had to pay for ice.
It was just what I needed to make my business trip seamless, at the right price. Nice staff & clean rooms with all the most important features. I'll stay again next time.
Beds were comfortable and appeared clean. Price was good. Bathrooms had mold all around the corners and up sides of walls Floor was not clean in room. Tile floor in bathroom in bad shape and dirty Stairs were very dirty and the railing was wobbly. Breakfast was horrible. A bowl of cereal would be all that was tempting. The whole breakfast area was unattended to and needed cleaning. Night time attendant was not very attentive.
Pool and breakfast bar.
Have not found a better room in Destin for the money and I visit regularly great price clean relatively comfy good general location If I had a problem with this hotel it would be the beds aren't the most comfortable in the world but after a weekend at nighttown who cares right, and the bathroom is tiny but fully functional
The staff was very friendly. There were roaches in our room and the smell of mold was overwhelming.
The location is great for my type of stay. The Bed was squeaky
The hotel was comfy and clean. Recently renovated and a nice pool. I would definitely stay here again.
The rooms were very clean and the service was excellent. The pool area was one of the best I have stayed at.
Accommodations Cafe in Lobby Friendly Staff Nothing.
Rooms were not very sound proof. Could easily hear activities in other rooms.
Location is outstanding. ...staff was very nice.
The location of the hotel was great. For the rate of the rooms, a continental breakfast should have been included.
Extremely clean, very friendly, and overall just a great place to stay.
everything was awesome. i would definately stay here again. the suite was great and homelike. the breakfast was awesome as well. i would definately recommend embassy suites to everyone.
The complementary breakfast, the exquisite atrium, and proximity to beach were the best points of this hotel. The bed in the bedroom was too high. The hideabed was too hard.
Free Buffet...close to beach
It was nice that they have " happy hours" included. The water is very close and convenient. Overall very nice experience.
The hotel was very clean and comfortable. Convenient to shopping and restaurants. Beach access was nice. Hotel staff was very friendly and helpful.
Beautiful property! Room was very dated. Needs some repairs. Room was a long way from the beach.
Overpriced for the distance and navigation to the beach.
The view Outdated, felt very cheap
Loved the beds!! So comfy!! The view was nice, the pool was nice too. My husband and I plan to return next summer. That housekeeping doesn't clean the rooms daily. Kind of a pain to make your own beds and buying a broom to sweep the sand off the floors ourselves. We were supposed to be on vacation. And they wanted to charge $55.00 to send housekeeping to clean.
Rooms are a bit dated
I'd go back in a heartbeat. The room had a gorgeous view of the Gulf and was very clean. The pool and hot tub are right outside with island music playing. We went at the end of the season so it wasn't crowded. 2 minute walk to the very clean well maitanted beach. It's also about a 5-19 minute drive to all the action in destin like water sports. The resorts has gorgeous golf courses, ship, restaurants...it's a gated secured community and I felt like I was driving through some rich neighborhood. Lol definitely recommend it!!! Especially in September after the summer season cuz the weather is still perfect and rooms are cheaper. Lol perfect for romantic getaways and families of all ages. We stayed at the luau tower and they didn't have room service. Only a pizza delivery service. But that's ok
The location was ok had a nice beach and downtown sandestin was a nice atmosphere. Have stayed at Sandestin 3 times now I liked the resort until this stay. The pool was filthy with all kinds of cups floating or sunk in pool a diaper had come apart on the side and it stayed there all day. We asked about getting someone to clean the pool and there was no one to do it (supposedly it was there day off). We stayed 3 days and the pools were dirty the whole time. No coolers were allowed at the pool so you had to buy water or whatever you wanted to drink from them. Didn't like the fact they charge a resort fee plus a cleaning fee on top of your nightly rate. You cant get a cup of water with your meal just bottled water waiter said they do to much volume to give a glass of water with your meal. Overall just thought they take advantage of whoever is staying on there property. I love the Destin area but will find a new place to stay.
Perfect location!! Everything you need is right there or super close. We loved the Sunset Bay Cafe! Delicious food with an amazing view.
The attraction is a walking distance. Everything was great.
Everything was great. NA
Aaron at the front desk was amazing. Very friendly and knowledgable.
The lady who checked us in was rude! Also I was bitten by bed bugs!! We have photos to prove it!
The room was big, clean, comfortable, and had a decent view. The phones were busy for over a day as we tried to call to confirm because we had to change dates. When I called the Hilton corporate offices they had horrible customer support and acted like they didn't card and couldn't do anything to help me. When I got to the hotel the lady behind the desk was friendly and apologized and said that corporate had been informed, and confirmed our room. Even offered is free breakfast for our troubles.
Very clean, warm inviting. Pool was huge and beach access about 30 seconds from hotel.
Great pool, real close to the beach. Studio suites are good size for a family of 5. Breakfast was ok, the waffles are good, the other "hot" stuff was kind of yuck. Great hotel.
The view and location was great. Very run down facility. Stains on ceiling, smelled musty and was very dirty overall. Found 2 cockroaches in the tub one morning, linens smelled sour, no liner for ice bucket, no plugs for tub or sink, security chain on door was ripped off, and cracks around door were so large (specifically under the door) that I had to roll a towel up to block the hallway light from coming into room at night. Not worth the money I paid. Very disappointing.
Upon arrival our reservation couldn't be found. Eventually we received a different room and accepted after traveling all day. After 5 minutes of being in the room, I called and cancelled the rest of the stay due to how dirty the rooms were. Still haven't seen my refund for the cancelled nights!
Location was great. We were in walking distance to the boardwalk. We brought a kayak and paddle board and put in at the hotel and paddled around the harbor. The staff was very friendly. They have done some renovations to make the room and property more modern. Enjoyed the balcony overlooking water. It's an older property and while they have done some updating, it's still has a way to go. The bathroom tub and commode were old making it feel dirty even though it wasn't and it was very small. It was fine for one or two nights but I probably wouldn't want to stay there longer. The breakfast was ok. It was cereal, muffins, yogurt, choice of breads and pastries and instant oatmeal. Wasn't great but wasn't terrible either. I would stay again.
This hotel was awesome!!! Staffing made it even greater, they took such good care of us while staying for our honeymoon. Will we visit again, of course! They even gave us postcards to mail to our parents & guest - outstanding! Breakfast was good, just add real breakfast meat.
The desk staff was friendly in all cases but one but he seems less interested in us as customers. Then on the other hand one young man was great and very cooperative. The bathroom facilities in the rooms were very confining for two people. Great place to just relax and nice location. The bathroom was tiny.. Traffic was hard to safely exist at times. The facility is older but well kept. The continental breakfast was lacking. The facility was great but breakfast was a bust.
location could walk everywhere on the harbor Had to leave and pick up daughter at airport . Sea Food Fest. visitors had taken over parking lot and we had to park one half mile and walk to INN with baggage and back to get car in moring
I've stayed at this hotel at least 5 other times in the past. The location is great and the hotel facilities are good. Great waterfront pool. A nice continental breakfast is available and includes the Sunday paper. Hopefully, it was just our room but the toilet never worked properly and the A/C broke down the second day (stayed 4 nights) and someone fixed it but it broke down again in the middle of the third night...hot September night. We had to "negotiate" a new room with the front desk and they gave us a waterfront room (ours was city view) which regardless of the view was totally upgraded unlike our city view room. The cost was not that different. I don't think the customer service was all that great either. I like the hotel and might stay again but only if I can afford a water view room. Ours water old and distressed but still not a cheap stay.
I liked the beds! and the view on the harbor side was nice. Breakfast wasn't bad either. Lobby area and staff were very friendly. The bathroom was dirty!! Old soap and dirty towels were left in there along with some suspect curly hairs.. Also they didn't bother to check the coffee pot. where it looked like a full pot had been sitting for who knows how long.
Nothing at all, needs updating!everything Everything...
Good location that's convenient to numerous points of interest in Destin. Enjoyed the option of the pool or the private beach that was on the harbor. I appreciate the fact parking was available without issue despite the fact the hotel was sold out. An older property that definitely shows its age. Bathroom area was cozy with older fixtures. Furniture was worn to the point that it should have been replaced. Beds had some mileage on them. Despite the convenient location, I'm not sure I would stay here again unless the price was more reflective of the age and size of the rooms?
Now my review is based on knowing this is an older Hotel and staying here several years ago. I'm not sure how long ago but they remodeled the Harbor side rooms with hard wood floors, the beds were surprisingly very comfortable, and a nice touch to an older hotel. We stayed here mainly for the Harbor view of the New Years Eve fire works. It's in the western part of Destin. Staff was very friendly!
Close to public beach access, friendly staff. Needs updating, same trash on the bathroom floor for 5 days, housekeeping could do a better job.
Good location, 5 minute drive from the beach. Nice room, good breakfast. Good value for the money The beds were very hard. For a few nights it's ok but this was very uncomfortable bed. Perhaps may be other rooms were better and we just got unlucky. Overall it was a good, not expensive hotel.
Friendly staff- always there to help. Breakfast was good and hot each morning, spacious rooms, it was a wonderful stay!!!
We loved the hotel. The room was very nice but could use just a little more attention from the room service staff. The breakfast that was offered was really standard continental breakfast. Overall I would highly recommend this hotel to anybody. They have a great staff and very nice rooms. There were only two things that we didn't like about our stay. One was the bed, it was very used and soft witch made for a bad nights sleep. Two was the fact that you had to cross four lanes of traffic on a very busy road to get to the beach.
Not on the beach, but close to just about everything, beach, shopping, restaurants, and outlets. Very clean and nice complimentary breakfast. Excellent deal! Room was a bit warm when we got there, but became very comfortable when we turned on the ceiling fan. I was going to let the front desk know that the room felt warm, but when I got back from dinner, the room was just fine and remained that way throughout the rest of the stay, no problems at all!
Friendliness of the the staff. Always cheerful and helping The noise of the play area next door, but I'm at a diffetent stage in my life. If I had young kids I'm sure it would be different.
Great breakfast until 10 Wasn't overtly unclean Not too far from Henderson Beach or The Back Porch The on site laundry was nice and convenient, not too expensive at $2/machine/load Bed was spacious but uncomfortable. Didn't strike me as terribly clean. The A/C unto kept making this horrible screechy noise off and on. The normal complementary supplies available at other establishments (toothpaste, razors, q-tips, etc.) were for sale in the lobby, which to me seemed tacky, especially when you're paying $200/night for Motel 6 caliber accommodations. The gentleman responsible for cleaning up the dining area after breakfast clearly hates his job and resents the guests for eating there. At ten on the dot he turns off the lights and stomps around making a big production of cleaning up the breakfast supplies. Pool didn't look very clean and was pretty small. "The Track" go-kart park is right next door and very loud. The single elevator takes FOREVER - plan ahead!
Great location to the beach and short distance from restaurants and activities. Overall very good for price. No biscuits and gravy
The rooms were nice, the a/c worked great, overall the room was comfortable, and the staff was helpful. For the price the room was a good deal. Traffic getting in and out of the parking lot was horrible. Even with the hotel busy there was not a lot of noise - the room was quiet.
The only thing was that the bed was so very uncomfortable but everything else was fantastic, the staff was so helpful and the rooms were super clean
Walking distance to the beach. Wonderful breakfast. Friendly staff. Would stay there again.
Warm breakfast every morning The hotel is located on a one way street.
Nothing The shower was mildew, the spreads and towels were not washed. The smell wasn't clean.
Very close to restaurants and attractions They didn't clean my room once,always had to ask for towels
Location is great Ac didn't work Water pressure sucked Asked got extra towels and never got them. Room service didn't clean the room or change the beds, just took the dirty towels and left clean ones
Nothing It's was awful. We checked in and went to the room. It was dirty upon arrival. I requested clean sheets due to all the hair that was on them. They brought them to us quickly. When we removed the blankets, there was dried blood (not blood stains) and a clump of black hair (we are both blonde). And the headboard of the bed was leaning into the bed, not even fixed to the wall. We immediately checked out. We requested a refund which they said they couldn't do. I did take pictures.
-Close to attractions but so are most of the other budget friendly hotels. -Room had mold in between doorway -Poorly cleaned during our stay -no shampoo provided -VERY POOR WiFi. Not worth the extra fee that I charged. -Room smelled as if they don't use any cleaning products. -Bed covers and sheets had stains
Newly remodeled rooms where nice. Hard wood floors.
The location was perfect. smelt like sewage leak and mold. Floor was not clean for a baby.
That is so close to the beach The employees are super rude. They didn't have my room ready for an hour and a half after they was suppose to. People was smoking pot and saleing it in front of my kids . It was awful and I will not go back
I couldn't find anything that I liked Rooms not clean. Had to ask repeatedly for clean towels. Poor parking. Very understaffed. Over priced for the quality of the room
Our son gave us a trip to Destin for our Anniversary, so he booked the hotel. When we arrived, and saw the hotel, staff, room, we and our son were happy he booked this place. Clean, clean, clean. I want clean and neat. Our room was cleaned, bed, and linen. Even the kitchen was cleaned. I was just happy with everything. Then to top off the breakfast, and the 6-7:30 pm just put it over the top. Breakfast was breakfast, not just a sweet roll and juice. You actually had wholesome food, and was full. I will always recommend Residence Inn to family and friends. My hat is off to you all. I'm cool nature and the only thing was that the hallways were so cold, but other than that, nothing.
Location out of the main stream but still close to everything..the staff was super..the room was comfortable and clean...nice soft bed king size..great pool and hot tub area
Staff was friendly, the room was perfext for our needs, and we rested beautifully. We had no complaints.
Staff was friendly. Rooms was clean.Breakfast was better than expected.
Breakfast was fantastic and staff were great as well. Exactly what our family needed during our stay! Definitely got what we were looking for. If we're back in Destin we will most likely stay here again! N/A
The hotel is in front of shoppin center They clean until 12:00 AM
the location was great for us... full breakfast was great... staff was friendly the best wasn't as nice as other Hampton Inns we've stayed in
The hotel was conveniently located for site-seeing and restaurants. Although they were undergoing renovations, the hotel was clean and debris was minimal. The temperature of the room was difficult to control; the beds were comfortable, but became hot during the night, even without covers.
Good treadmills and a good breakfast. Comfortable rooms and HDTV service. None.
Hotel convenient to fields, shopping, restaurants and the beach. Loved indoor and outdoor pool options. The hot breakfast was extensive and every staff member greeted us kindly.
I love the location of the hotel. Right across the street from Henderson Beach. The staff was nice and the room was clean. The staff is a bit stingy with the towels. While the free breakfast was appreciated, there was no where to sit.