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The hotel was opposite the Brittany ferry terminal
layout and furnishings of room
it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
It was very relaxing the rain and wind
Close to the bay and shopping. No
Only stayed onwe night very good fo ferry vvv
It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
Location and value for money
close to shops and port
Efficient, pleasant and convenient
Rooms very clean and of good size Price of breakfast 32e for two persons !!
Excellently appointed hotel close to beach and casino. Very clean and comfortable despite being an older hotel. Secure parking under the hotel at a reasonable cost of 12 euros per day.
How close it was to the water and to the Palace.
Very comfortable, fantastic location close to Sardinero beaches and easy access to Santander city centre
Very Clean and quiet
Location and quality
the breakfast in the morning not many people spoke much english, and the restaurant was all in spanish, so could not order any food or drinks.
the food is really worthy(especially the toast)
Location No smoking policy
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
Location, view from the room, size and decor of the room.
Fantastic hotel, one of the best I've stayed in, fabulous location
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
staff very helpful
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
fantastic sea view location & food
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
Good facilities and helpful staff. Lacking in atmosphere.
Helpfulstaff excellent dinner Breakfast appeared not to be staff available to cope with the demand
The location The noise of the next door bathroom woke me up at 8 am The pictures of the rooms on the official website are not relate in some cases (like mine) with the real rooms. Really careful with this.
Closeness to the beaches and parks Tea and coffee making facilities in each room would be a good idea, and information about local restaurants, swimming pools etc, useful.
Location, being close to ferry port at Santander for onward trip to Portsmouth. Views from hotel/room & proximity to town centre & located in an upmarket area. No tea/coffee making facilities in the room. However, we have found this seems to be standard practice in most of the Spanish hotels we have stayed in, why? Also car parking charge excessive, but underground garage is secure albeit when we stayed appeared hardly used.
friendly reception - position of hotel
Location for beaches. Breakfast served in dull basement area. Not all waiting staff were helpful like reception staff. Would not class this as a 4 star hotel.
Large comfy rooms with excellent staff bathrooms could do with a little update
The room was excellent with a nice view of the sea.
Nice, modern hotel. A little over-priced
Convenience Poor breakfast
Warm and comfortable and with variety of eating options. Well placed for Santander and ferry terminal On leaving garage at top of slope my car exhaust hit the ground, so a problem with car which are low o to the ground
We stayed 3 nights here and found it to be a superb hotel well situated . right on a beautiful beach. Modern rooms which were very comfortable and clean. The staff were extremely friendly and helpful. Excellent breakfast, everything you could wish for. Restaurant facilities were good and value for money. An ideal base to see the area. Would stay here again and would thoroughly recommend it.
The decor, bar and restaurant service and the general quality of the experience. There was nothing that I didn't like.
Lovely room with balcony (424) very pieceful had a wonderful weekend. Great Chinese down the road 1st right after roundabout (Not the Oriental that's crap) Expensive for food and especially fresh orange juice (£3+ a small glass). After all they grow like weeds in southern Spain!!!
A comfortable and well appointed hotel. Close to the ferry port. The staff were very friendly and helpful. No obvious deficiencies
Having read all published comments about this hotel I can only wholeheartedly agree - excellent choice - all rooms had a seaview!
easy to find great and helpful staff lovely snacks and polite waiters no english tv stations and curtains didnt pull across no coffee making facillities in room
The cleanliness of the room and the view - also the buffet breakfast
great location and good price, nice bar (didn't try the restaurant but looked good)
The overall atmosphere was very welcoming and relaxing
Excellent service and good location
The location of the Puertochico was excellent, lovely views over the bay and very close to the old City and restaurants etc. Very clean and efficient with very good Continental breakfast.
1. WIFI does NOT work. Missed deadlines! I was unable to do work because of wifi not working, missed important deadlines! 2. Every door slams so loud that sounds like bomb. 3. Smells cheap and kinda nasty. 4. Receptionists are incompetent and showed attitude instead of trying to resolve the problems related o WIFI. 5. The day I was leaving they proposed to change room. I thought it was clear expression of mocking and making fun of a customer. 5. In room 506, there is a light on the building outside near the window, which so strong that at night seems like you are the beach in front of the sun and the curtains do not help. I am not a light sleeper and I fall asleep easily, during this 4 day stay I could not sleep because of that and extremely loud door slamming. Overall experience was horrible. I flew across the globe from Los Angeles for work and due to mainly almost not working WIFI my trip was next to nothing. I feel I was robbed. This hotel does not deserve to be 4 star one.
Great position in the city and close to everything bars restaurant and a short walk to the beach It was a bit expensive for what you got
Fantastic location overlooking the marina and walking distance to restaurants, bars and shops. We had booked 3 rooms and all of them overlooked the water. On arrival we sat outside and ordered a bottle of Rioja and paid the average rate, We expected to be charged more for a 4 star hotel with such a lovely view. Wished we could have stayed longer. We will be back.
Ideal location with great view over Marina, staff very friendly.
Right on sea front very near old part of Santander easy to walk everywhere Air conditioning in room wasn't working which staff knew about but we were given another room with a sea view.
Friendly, obliging staff. Spoke good English. Good location as in the middle between the shopping/commercial area one way and in the other, the beaches. Also well served by public transport - bus stops right outside hotel. Had nice room on top floor - room 901. Has balcony and nice views. Lovely, good size bathroom. Room a little small, beds a little bit too hard. Also room a bit cold.
The staff were first rate
Large room, good bed, close to the beach. Poor breakfast.
Enjoyable stay for 3 nights in a junior suite. Slightly dated room but very well maintained, espresso machine a real delight. Maid service was excellent. Front desk staff was friendly and helpful (thanks, Mar and Angela). Air conditioning quiet and efficient. Overall a 9+ in my book. Ate at the restaurant twice, food was good and the portion was generous. Having the TV on spoiled the otherwise pleasant atmosphere.
Very good location, nice room (big bathroom and comfortable beds), not too expensive for a 4 stars hotel
location, staff spotless
The hotel was excellent value for money, and provided an ideal base for both a beach and city break in Santender. Noisy bedroom doors.
The provision of secure car parking but the charge was rather high. I would expect a 4 star hotel to provide a full room service 24/7 when your dinner service is too late for many people.
Very good location and a very nice breakfast. The room was old and musty and the air conditioning made a rumble all night long. The front desk staff was dismissive and not very helpful.
pleasent view and well apointed rooms
Easy booking in process, friendly staff, good food, clean and spacious room. Cannot say anything negative about the hotel.
It was OK, not much beyond that. Location was not very good, a bit far from the city center, however there was a bus near by. The room design and comfort was a bit dissapointing.
This hotel is very close to the ferry terminal for travelling to the U.K. Parking is safe for your vehicle.
Good location. No evening meals available on a bar.
extremely friendly staff and good location
Very well run hotel with helpful and polite staff.
evening meal in the restaurant was first class, all staff could not have been more helpful. would not hesitate to recomend or stay there again. not applicable
The parking places too small
The hotel was in a perfect location, had parking which was a necessity. Hotel staff were very friendly and helpful, the girl in the restaurant even remembered what teas/coffees etc. we had the previous morning, and even remembered our room number! Would have liked free WiFi in our room.
I think that the reception on our arrival and checking out was first class . A job well done and a credit to the hotel. We dont have the young ladies name but she had just had her done. wi fi is only free if you use your own laptop and it is not free in the hotel rooms
the room was smelled of tabaco.
very nice place to stay with our dog
the roof balcony was lovely good for drinks on a starry night
Bra med separat vardags- och sovrum. Det fanns allt som behövdes för en helgresa. Mycket bra att man kunde äta frukost i baren och inte var att äta dyrt i frukostmatsalen. Trevligt med välkomstdrink. Att duschhandtaget är fastmonterat i väggen. Inget bra för vare sig håret som blir blött och en ev make-up som blir förstörd när du inte kan använda duschen som du vill.
Trevligt och välstädat rum. Sängarna för hårda.
Mycket nära till buss-stationen, bara över gatan. För oss som var i staden första gången och inte under badsäsong, var det perfekt. Personalen hade, precis som de flesta i Santander, problem med engelska.
Right across from beach; city center a 5min, 5 Euro ride.
Room/apartment very spacious and clean, nice to have balcony checkout time 12pm - good for later flight, staff very helpful. balcony furniture - perhaps there is in high season?
spacious rooms for the price..2 min walk to the beach and casino... friendly staff who spoke english
good location nice apartment, helpful staff up quite a steep hill
The hotel was the only one with a room suitable for a family of 4 so we did not really select it. Having said that, the hotel was very comfortable and the room(s) large with everything that we needed. It even had a little kitchen area. I don't go on holiday to cook, but we were able to make tea and breakfast. The hotel is in an excellent location really close to the fabulous Sardinero beach and local restaurants and shops. Taxi's to the town centre were really reasonably priced.
Apartment Hotel - ideal location for the beautiful beaches of Santander
Very spacious for reasonable price. The balcony with lateral sea view. 2 minutes from the sea and the nice and quiet area The isolation was poor, we could hear everything what went on next door and below us (we stayed at the 5th floor, so nobody above us).
Reception always handed your room key to you as you entered the building without one having to ask for it.
The appartment style Breakfast service
Good value, large room with lounge area, staff were very helpful good location. No negative comment
very smart bed was too big, we prefer smaller!
Staff were friendly even though there was a language barrier
Only stayed one night, but no tea/coffee facilities in room. Only Spanish spoken.
I thought the room where large and clean and the staff friendly cafe on site also good. bonus was free parking My stay was good but it is a little difficult to find
Cleanliness Location. It would have been nice to have a small choice of alternative eating establisments in the area.
good reception,very pleasant room, large car park next to hotel, a family run hotel , owner`s wife spoke good english and assisted with directions as a non smoker the room had ash trays in it .
convenient location for a visit to the Picos and the Santander Ferry port
The staff were fantastic, our motorcyle broke down and the family that owned the hotel spoke english and really put themselves out to liase with the local bmw dealership and fed us back information. They went above the call of duty, parking at the rear of the hotel was fine, no issues, supermarket, petrol station, bar/cafe/restaurant all next to the hotel, the room was very nice, far better than the price would suggest. I would stay there again and use it for a base, bus into Santander just over a euro and 11 euros in a taxi back, no problems, highly recommend.
Good price for its quality; comfortable and big room; quiet zone without any disturbing noises the location is a bit hard to find by GPS. We went to a villiage nearby and took a detour in the end. not well indicated for its location.
Friendly reception staff. Proximity to Santander - though directions on the website were misleading as access is much easier from the Santander city side. Only a few minutes' drive into the city centre. Parking available (often a problem with cheaper Santander hotels!) Excellent bathroom (very clean; good fittings; bath/shower and shower). We used this as a night halt before taking the ferry - useful because of its location outside the busy city centre. View - towards airport and mountains. Carpet in the room was not very clean.Spa pool tiny - the website photo could mislead slightly. No air-conditioning. Bar/cafeteria seemed little-used so not very welcoming.
friendly helpful staff nice quiet area just a bit hard to find badly signed
Very friendly staff - clean rooms. Rooms were quite noisy (between rooms) also Hotel is difficult to find.
Proximity to airport - less than 15 minutes in a taxi (cost less than 15 eur for two passengers and four bags). Extremely difficult to find as it was very poorly signposted. I hadn't printed out the directions from the website as I presumed that my sat nav (GPS) would bring me successfully to it (as it had it did to the 7 other hotels that I stayed in during my 2 wk stay in Spain). Due to the obscure location of the hotel, the sat nav did not bring me there & I spent an hour driving around trying to find it even though I had only been minutes drive from it originally. I had to call the hotel twice to get directions.There was no air-conditioning in the room so too hot at end of Aug & got bitten by mosquitos as left the window open to let in air during night. This hotel is actually just outside the city boundary & steps down to hotel are poorly lit
Size of the room quite generous as is the bathroom. The distance stated on the website from hotel to city centre was misleading. The hotel is right on the outskirts on the edge of an industrial estate. There was nothing nearby not even a bar or a restaurant.
It was very helpful that the receptionists spoke good, fluent English. There was a nice view over the city. The car park entrance and the gravel part are quite dangerous for a motorcycle to enter and reach the tarmaced area. Any loose surface makes a motorcycle unstable.
Hotel clean and tidy, Comfortable rooms, Spa very good Would have preferred a double bed rather than 2 twins pushed together. No restaurant in hotel or nearby, meant we had to drive into Santander. Not all the spa facilities were working correctly (curtain shower and scottish showers).
we enjoyed the tranquillity of the place
There was a kitchen which could have been useful. The hotel is very close to the ferryport and it has an interesting view over the city. The room smelt a bit musty. I was rather disappointed with this hotel and I don't quite know why. I booked it quickly to facilitate our journey to GB from Santander and it was very close, but there was no air conditioning and it was a bit noisy. Also there was no evening restaurant-we were referred to a supermarket. I was also concerned about the lighting of the stairs. Several of the staircases were dark and as usual I wondered how easily you could get out in an emergency.