the receptionist was very helpful, hotel was fine, very near to the city center which is full of bars and restaurant
very good. Staff is available and breakfast essential but good. There is fridge and not much noise. It is in very good position to visit Grand Canyon
I can say much as I got there around 10 00 PM then I went to bed next mrning I left. As i bookeed the hotel on web it loooked so nice but when I got therer it was the totally different.
price lousy wifi
It was clean and fine, with REALLY close parking. The clerk was friendly, and it was super affordable. And the view of the mountains was great!
great space room, good beds and free parking and internet breakfast was horrible! first no milk for serials, no jam or anyting for your bagel. Only jus and coffee available. after complaining, there was some milk and cheese cream.
They had a fridge and microwave in every room. They let me have a late checkout. The only bad thing, the 2nd day, I came back sunburned and grabbed the lotion bottle they leave for you and it was used already, almost empty. That was pretty gross.
The rooms were clean! The beds were comfy.
Rooms were big and clean, internet was great!
Able to park right outside door of hotel, parking lot was well lit, friendly staff. Bed was uncomfortable, it sunk down in the middle, towels were very thin.
One night stop - convenient for visit to Grand Canyon.
Room size and comfort Barking dogs.
The hotel staff was very friendly and helpful. The free breakfast came in handy, and the kids loved the waffles. The hotel is pet friendly and allowed all sizes of pets. There was a dog that kept us up with it's barking. And another dog that jumped on my daughter when we entered the elevator.
Free breakfast and dinner Free wifi
Front desk Lauren terrific. Bar over priced. $20 for two drinks with tip.
The cookies at check in. And breakfast. The parking lot was very icy. It really needed some salt. Also parking was limited. And they did not have any rooms with a view.
Location The room felt dated. Frayed carpet, etc/
The Manager straightened out a mistake of mine on the reservation. Thanks Kristen!
Clean, updated rooms, nice gym and fitness area. Half of the parking lot was blocked off for a private venue and guest were forced to park off site both Friday and Saturday. The staff didn't mention this until after checkin. Also both nights that we stayed there was very loud music over powering the volume of my tv in our room. I called twice each night and complained about it but the music was loud until almost midnight both nights. Double Tree did end up giving us a free nights stay but only after dealing with it for 2 nights.
Grounds and hotel are very well maintained. Personnel are friendly and courteous. Shower drain was slow
It was cozy, clean, and located centrally to outdoor fun. NAU campus is conveniently down the street. Frisbee Disc Golf course is just around the corner. Sakura is located in the hotel.
The staff was outgoing and went out of their way to be helpful. Twice I went looking to get some milk to have with my cookies and on both occasions they got me that milk without any request of payment. A small but meaningful gesture. Some overly noisy children that's poor parenting not poor hotel staff.
The entrence was very cozy and the bar was great. The room was nice, the bed was very comfy. The only thing it the A/C was pretty bad and dust was all around the vent area.
Great bed, toiletries and linen, free Internet and a good choice of breakfast items. Check in staff were very helpful. No crockery or cutlery. When I asked the front desk for some cutlery, they gave me a packet containing a plastic knife and fork. A bit disappointing and at odds with the rest of the room amenities. If you are promoting green living, why would you use disposable cutlery? Pity the cafe only serves breakfast, One female front desk staff was totally rude and unhelpful but the rest were fantastic.
Personnel was very nice and ready to serve and help. Our room was very good & clean. Breakfast services was what we expected. Indoor swiming pool was very convenient. Easy access to reach the hotel from main roads and not too far from Flagstaff downtown. Ice machines (at the floors) are making too much noice when used during the night.
The staff was nice, they took care of everything. I got there a bit early before regular check in time they weren't any rooms available but they got on it quick. In 30 minutes I got a call back from them telling me they had a room available already. Very nice hospitality . I didn't like the beds and pillows not really comfy.
The facilities were nice. Staff great. And food pretty good. They were very accommodating with early check-in too. We could here everything in each room on either side of us. At all hours. Bring noise canceling headphones if you to actually sleep.
all around good experience. excellent breakfast.
Very pleasant staff, excellent hot breakfast (not included in room price), good location for visiting places in and around Flagstaff. Free car parking.
The staff is fantastic. The breakfast was very good and tasty.
The staff was super friendly. Its close to many restaurants. The hotel had plenty of snack and beverage options for late night cravings in their store.
Close to everything in flagstaff
The staff was awesome I called on way to ask a few questions they were awesome checked in took less then 10 min was also very friendly helpful rooms and pool ever thing was absolutely perfect will definitely stay agaom We loved everything
Fast Internet A little outdated, but they are remodeling.
We loved the clean large room and view of the trees. The room was quiet which made for a good night's sleep. Easy access to freeway, restaurants and tourist attractions.
This is only the second time we've been to Flagstaff, AZ, but we stumbled across this place last year & knew we had to go back. This is a very charming hotel with an old school feel. The rooms are large, suite type rooms & the bathrooms are absolutely wonderful. The beds are very, very comfortable. The surroundings (hiking trail and all) are great! If you've got energy to burn, the trail behind the hotel is wonderful. There is construction going on right now, but it's not really a big deal as it only really affects the front lobby.
The staff were very good, helpful & professional. The rooms are quiet, large, and very clean. Very nice pool, there's a nature trail out back (walking or running) , good restaurant. Nothing to complain about here.
Nature trail on site Furnishings were good, style was a little "period"
Love the view of the pines and being able to take a short hike right near the hotel. The staff was excellent and friendly. The rooms are large and give you plenty of space to relax. My bed wasn't as comfortable as it could be. Maybe needed a new mattress. The decor is getting a little dated. They were prepping for repairs, so there were tarps in some of the areas, but the staff alerted me to this. It wasn't noisy while I was there (due to repair work), but would have been a good time to offer reduced room rates. The dining area was also being renovated--which I was unaware of when I booked. The new dining room will be beautiful.
Charming and spacious rooms and bathrooms. Great grounds and pool
Great hiking trail and children's playground. Plenty of room for kids to run around. Wow, can you say 1940's. There is a reason there are non pictures of the rooms in the ads, they are in a time warp.
Despite undergoing construction there in March 2016, we had a very nice stay. Construction really wasn't an issue. Best part of the stay is that we felt the hotel was very clean. Most hotels especially ones without a big brand name leave you feeling dirty, but that was definitely not the case here. Rooms were very spacious. The older couple also traveling with us absolutely loved the decor of the rooms. Our room was pretty feminine, but most hotels are more masculine so it's about time my wife had something up her alley. Pool looked very nice although we didn't swim. Nice they have a playground for kids too Parking lot is a bit funky how it's laid out, but that isn't really a negative. And hallways, at least in our building, look a bit aged.
Room was spacious and clean. Many amenities, onsite restaurant was nice. Attached gas station. Close to many things like NAU, downtown and other places. None
Extremely clean. Huge grounds with hiking trails on the property. Kids playground. Large pool and spa. Great Resturant. Cocktail lounge. 250 rooms. Manicured grounds, grass looked like a putting green! Lots, again lots of trees. Great staff. It's a little dated. Pricy.
Loved my view into the woods; it was quiet & the room was larger than normal and comfortable. Staff is nice. We have stayed over the years and enjoy the hotel & less busy location. I wish I could have used the jacuzzi but it was always full of people. I know the hotel can't control but maybe extend the hours a little when you are so full? I don't get the sense much recycling, or green efforts are being made? I like to see the message about towel re-use & hope my sheets were not washed since that would be wasteful. I really appreciate & choose hotels, when I can, that are GREEN. check out the soap progarm, it makes sense. https://cleantheworld.org/
I liked the central location in Flagstaff on the way to the Grand Canyon as a stopover.
The the place was nice and clean and really close to downtown and the university. Both within walking distance.
Loved the wide assortment of complimentary tea! Also, the heater and A/C is strong. I slept in the bed farthest from the window and still felt nice and toasty. Beds are comfy and the bathroom is clean. Good restaurants in the area. No frills about this place, but definitely recommends for a night or two on your way to somewhere else.
Location & cost. Really noisy one night. People partying til about 3am/4am.
Clean rooms Easy check-in Great location Great value for the money
The proximity to downtown was wonderful. The only reason I drove to hit the bars and restaurants in downtown Flagstaff was the temperature! (20 F the night I stayed.) Combined with the price and the cleanliness, your hotel was an excellent value.
open, comfortable enviorment. exit/entrance is bad for drivers to exit the motel.
The location was in a nice spot. Like most motels along this strip, you are close to the mountains and down town. The sheets were very stiff both nights. The room felt damp and the towels were damp when we arrived. The floors have stains and the walls have unpainted drywall repair. The toilet leaked randomly and it just felt dirty overall.
Rooms were clean. Great value for your money. Nice and friendly staff. Nothing
Next to Hollywood Blvrd, clean rooms Too noisy
Very clean and convienently located. Beds were comfortable. Very good value for the price. Would definitely recommend. TV remote didn't work. That's the only negative.
Nothing Staff was rude, room and hallway smelled, room decor was very dated, difficult parking and access
Location to NAU and they are pet friendly
Nice quiet location that is close to many attractions and restaurants. The breakfast selection was better than I expected. The air conditioning did not blow any air; luckily it was Fall and not too warm. The worst part was the window did not open either. The water in the shower would squeal as it warmed up.
Staff very attentive and friendly. Wonderful breakfast to start the day. Bed was not comfortable at all...
hot breakfast was good, front desk staff were good paper walls, i could hear everything that wasn't in my room, sleep sucks when it's not quiet.
Nice room. Friendly service. Waffles for breakfast. No fruit for breakfast.
Good breakfast We had to ask for another room because the first one smelled like cigarette smoke.
This hotel is run to a good standard and it makes an ideal base from which to explore the Grand Canyon. The hotel is close to a railway line may be a problem for light sleepers.
The hotel room lacked many of the bells and whistles that I don't use, but would otherwise have to pay for. Maybe at 6 A.M. the continental breakfast would have been worth eating, but at 8 A.M. it wasn't, and I didn'T.
The staff were helpful and kind. The room was big and the bed was confortable. It is not as close as they say from the Gran Canyon, it takes nearly 1.5 hours to drive there.
Dirty Room and breakfast
Not a lot. There was a large swimming pool on site which I did not get to use but which looked very inviting. Outside my hotel room there was a pile of ash and cigarette ends which made the whole place feel very dirty.
waffles at breakfast !! our keys were not working anymore at 10.30 am, when we did not check out yet !
Clean hotel, rooms are OK...good value for the money
Didn't end up staying at the hotel. I made this reservation after traveling 16 hours one day. My sister reserved the room at $65 over what the Kayak advertised price was (she called the hotel before I could tell her the price). I told her to call back because it was only $124 on Kayak. While on a three way call with the front desk, the guy told us to book through kayak to get the good price, and he'll cancel the current reservation. So I did. Then, 30 minutes later I got a call from booking.com (who I booked through on kayak) and they said the Hampton Inn called them and cancelled my reservation due to overbooking. This was 30 minutes after the front desk guy told me to book it online. Obviously, something was a bit shady about that. On a positive note for Hilton, booking.com directed me to the doubletree hotel in flagstaff which was awesome. Very clean, very accommodating. Needless to say, I'm a bit concerned about the integrity of the Hampton Inn in Flagstaff.
This hotel is by far one of the better places to stay. I've been a resident for over 50 years but currently don't reside there and know Flagstaff hotels and motels well, this one I will stay at again if the need arises. Worth the money, and very comfortable. The parking stinks but that's a minor drawback. Everything else was good. Parking
The room looked like a renovated "motel" room.
Staff was super friendly, whirlpool tub in the room was great, location was great, breakfast had cheese omelette, sausage, toast, yogurt, and more! And they gave you to go lunch bags with apples, water, breakfast bars, and mints! Was so pleased with this hotel :) Everything was great!
Very clean good breakfast Would return
Quiet and safe. Staff was very helpful and kind. Thought the price was a bit on the high side.
My wife and I had a terrible night sleep. All of the pillows in our room were flat.
Breakfast Smell of wet carpet
Location, very quiet. Needs a makeover. Table lamps barely functional, one fell apart. Shower was very clean, but controls were badly worn and ceramic tile was broken.
Good assortment for breakfast just have to get there early or be patient. Staff were courteous. Nooks & crannies of the room were disgustingly unclean. No children's channels available on cable tv. A/C would not run on auto, we had to push the twmp down to get it to run.
The bathroom was a little grose.
The person who checked us in was fantastic. I had forgotten my driver's license and instead of sending me on my way he allowed me to check in. I was able to get a temp license the next day. Not a thing.
The staff at the front desk is friendly No elevators!
Good location Everything about this place is worn. The room smelled of excessive deodorizer, the bathroom was tiny, and the window had a view only of a dark corridor.
Location. Hotel personnel couldn't figure out what was going on with my reservation which I booked and paid 2 weeks prior to my stay. Charged my card twice with a total amount of $235 during my stay after I showed emails of my reservation being paid when I checked in. I've stayed at this hotel 3 times in the last 5 months and have never had an issue till now. Communication between staff needs improvement. Young staff member with glasses and curly hair was the only one that wasn't rude about the situation and was very apologetic.
Nothing Everything not staying again
The beds were comfortable and the maids didn't come everyday to clean up The T.V never worked and the Internet wasn't the best either
The staff was very friendly and nice. Loved the customer y
The heater worked! Staff very nice. Construction in progress. Room clean but dated and worn. Patched holes in carpet. Breakfast foods poor quality. Eggs two different colors. Coffee just warm. Worst value for the money I have had in America.
Location Didnt refill toilet paper, shampoo & conditioner Not so freindly staff
Good and quiet room, location near to the Old Town of Flagstaff, easy to reach shopping and Old Town Stuff was not very gentle
Price was right. Quiet. You are on hotel row . Needed towels, tissues, blankets . We were asked to come to the front desk to get them. Really??? They eventually brought them to us. But you could tell from the response that the standard response is come downstairs and get what you are requesting. That's just wrong. One blanket smelled like a dog We left the room at noon. Never got maid service
Room was clean. Bed was comfortable. Quick check in and out. Barely civil staff. Maybe he was overworked but the guy was not personable to the point of being rude. "Complementary" breakfast was a joke. Terrible coffee, and nothing left to really eat at 0800 in the morning. The bathroom really needs some updating as there are large cracks in molding, tile and caulking around tub and toilet. More than anything the piss-poor staff made the hotel a real drag to stay at and in the future for the $20-30 extra dollars it would cost I'd stay at a Hampton, Holiday or other slightly higher priced but better quality place.
The staff was very rude and unhelpful when I tried to cancel the day of due to an emergency. We stayed anyway because the charged my credit card the day BEFORE I arrived.
We moved rooms to 2 nd floor , 3 rd floor had water damage and tenants smoking
This one was clean and pretty nice. It was the second room we had to buy because when we checked into the first room we bought they only put us in a smoking room. A waste of money the clerk gave us the keys to see how bad it was it was dirty run down and smelled horrible. I couldn't keep my kids in a room like that.
Friendly staff Breakfast was awful, nothing looked appetizing. Could hear the people upstairs all night and they were just walking, could hear people going up the stairs, basically paper thin walls. Overpriced for such a poor hotel.
In spite of it's location next to the Interstate, the room was quiet.The breakfast was adequate for the money. It is located next door to a Cracker Barrel and only two doors from an Outback. The room was comfortable.
staff was very nice and close to stores there is nothing to do for the kids, it was suppose to be family friendly.
Awesome staff Free breakfast Free Wi-Fi (good connection) Easy parking Close proximity to everything Mini fridge and microwave in the room Easy and fast check in and check out Best value by far! Can't say enough good things about this place Blow dryer doesn't work No complimentary lotion in the bathroom Breakfast can use some eggs and bacon Room had some odor that my Mom didn't like (she's asthmatic) No pool Pretty small complaints
It is clean and comfortable. The staff was very nice. Great central location for our explorations of the area. The Village Inn next door has good food and great pie. The wifi was intermittent and the last day the shower water was cold (it was full up and 12°F, so this may have been the problem).
i liked the pillows. Do not accept room 151... i called ahead, i got there late, i booked it that day after calling, they had no record of my call, the gal i spoke with said she'd make sure i was in a dog room and my check in time but didnt tell me there was a fee and didnt do any of it anyway. they put me in the same hallway right across from the ice machine. there was a 2" gap around the door to my room, so my dog would bark every time someone went by with their dog or every time someone used the ice machine which had no kurfew. i shoved a towel in the gap between door and jam and bottom of door to floor to no avail, i tried to turn the tv on for white noise for the dog but it would automatically turn itself off. i kept waking up to find it off and turn it back on. i was sick, I had driven 6 hours to get there, and I really just needed to sleep. they gave me $20 off my bill. it still wasnt worth the $56 it ended up costing me.
Staff were very polite and helpful.Also it proximity to the city.Plus the view
rooms were clean and beautiful. free internet, tasty breakfast, free parkingplace, post office service
Convenient location and value for money. Breakfast area small. Sometimes standing room only.
clean room the train line is just close to the hotel. very poor bedding
it was quiet there and we were able to check in early which was very nice it was a smoke free room, but it smelled like smoke when we walked in.
The room was clean and spacious with plenty of extras such as fridge, coffee maker and microwave. The staff were excellent, polite and accomodating. This was very good value for money It is a tad out of town but there was a brilliant Road House close by for a beer.
Excellent staff! Very clean room. Great deal for the low price
I liked that the hotel seemed to be in very good condition--nothing appeared worn out and the parking was adequate so that we didn't find ourselves hunting for a space. The price or the room seemed out of line with what we paid for a stay at another Marriott of comparable size and quality. It was 40% more to stay here than at a Courtyard in Abilene, TX and a Residence Inn in Albuquerque, NM.
Location Dirty, loud AC and construction next door, dogs barking in room next to us, breakfast not good
The rooms are very clean and comfortable and the staff was very friendly. The location was next to anything you needed.
Linens were old and had some stains. Shower curtain too.
Right off the freeway. Continental breakfast Included. It was well kept but overall the whole place was older with minor remodel work here and there.
Bathrooms need update
Thin floors - we were awoken at 2 am by the person above us simply walking around. The floor between us was so thin I am surprised it didn't fall through under the weight of a couple of feet. Lame breakfast Dirty towels Clumps of hair found on bathroom wall
Staff waa very helpful with my reservation Bed was hard.. Definitely not comfortable after a long day
Convenient location. Free continental breakfast. Fridge and microwave in the room. Nothing spectacular, just a place to sleep (which is what you'd come to expect, given the price). Arrived 90 minutes before check-in, so we were told to explore the town. When we came back 2 hours later, we were told that they didn't have any king bed rooms available yet, which is what I reserved. We had to wait another 2 hours for our room to be available. I was disappointed that our reserved room was given to someone else, making us wait an additional 2 hours. May as well have told us that check-in was at 5:30pm.
Tiana at the front desk was very friendly and helpful. All suggestions she provided me regarding food were local and awesome! She made checking in easy and not stressful at all. Free breakfast. FREE BREAKFAST. Even a little after 9am which is very convenient for some late risers. There wasn't a lock on our bathroom door.
We came to Days Inn for our honeymoon and it was the worst decision we ever made. We had stayed in Days Inn in different states and locations in Arizona and it was awesome. However, this was the worst stay I have ever had in my entire life. There were spiders in the hallway. We paid for a non-smoking room and the room smelled like it had been smoked in for months buy a chain smoker. We were put in a room under the stairs (123) and we heard luggage constantly banging up and down the stairway all hours of the day and the night so we didn't get any sleep at all. We complained at the front desk and they put us in a room with two queen beds which also was awful because I am 6 foot 7 and don't fit on a queen bed even by myself, so trying to fit on it with my new wife was not going to happen. We complained again and finally got a room with a king that still smelled bad. The bed was like sleeping on a slab of concrete it was so hard. We had to go buy a mattress topper and a DVD player and a candle so that the room would even be bearable. The TV and Wi-Fi also did not work. Overall it just sucked. DON'T WASTE YOUR MONEY!!!!!!!!!!!!!!!
The hotel was misrepresented, they did not have the amenities the website said they had. We did not stay there, went elsewhere but still was charged. False advertising I didn't stay there, I didn't like that the website said they had things that they did not actually have
Friendly staff, clean rooms and overall cleanliness, convenience to nau, restaurants, laundry,food shopping and easy access to freeway..... Mild freeway traffic noise at night...
We had a room with 2 queen beds. The room was clean and spacious. The location is nice with restaurants on walking distance from the hotel. Excellent value for money. The breakfast was poor, but that is not unusual in the USA. The swimming pool is in the middle of the parking lot, which is rather weird.
location, pool breakfast room too small
good central location in town, good value, clean, nice staff breakfast
clean rooms, good location close to downtown - walking distance poor breakfast
Location was close to NAU. The room was not clean at all and everything in the room was old and the room smelled.
Ease of access Terrible breakfast, uncomfortable beds.
My kids liked that there was an indoor pool. Everything was so old. Nothing has been replaced for decades. All doors and furniture were scratched up. All blankets were faded and rough. It was on of those places I wouldn't let my kids on the carpet with out at least socks.
I liked it that it had a indoor pool my son loves to swim And the free wifi wad the best
The staff was excellent and always friendly. The rooms were clean and comfortable. The indoor pool was a nice feature. Also, the included hot breakfast was good The proximity to the railroad tracks. The train came by about every 15-20 minutes and was very loud.
Nothing, totally disappointed wiht this place.I Have paid for one Queen suite wiht sofa bed and first they put me in a room that have other guest alredy, was such weird situation when we open the room and saw a couple with kids. After that the staff told us about a mistake with our reservation and the only option would be a inferior room but they charge the same price. We choose this place because we have a road trip as a couple and my stepchild 14 yo. We choose this place just because the separate area as described and the website and after all the only option was acept that room . At the time of our checkout me and my husband had tried explain the situation to the manager and wass the worst part at all he told us the problem was in the booking.com because they don't have this queen suite with sofa bed and separete aerea, just awful. I don't recomend this place, very very disappointed. Bad staff, they put some offer that doesn't exist. I paid for a superior room and they put me and my family at the standart room but charge as a queen suite.
Everything was good but room smelled Room smelled
Nothing There was boys underwear behing the dresser. Little childs underwear. .. the bathroom door didnt latch... so gross
The owner was very nice.
Bed was large and pretty comfy. Water was hot right away even though it was snowing. Very clean room. Friendly staff. Cheap room. Breakfast was ok but seemed better online. Room is a little dated but still had all you needed.
for the price, I was expecting a room not much bigger than one at a motel 6. almost the size of a sweet. lots of extras even a safe in the room. best price i ever paid for a room so big.
They let us check out 1 hr late. Room was clean and comfortable.
The location made it easy to find right next to the interstate. The price was reasonable and the bed was comfortable. Everything worked. Just old. I didn't eat the breakfast but it looked good. The rooms are in need of updating. There were several older tv's placed under the stairs so perhaps they are starting to install flat screen tvs in the rooms but mine had an old one and the screen was starting to go.
Just what my wife and I were looking for while arriving into Flagstaff late on a snowy night; someplace to settle down for the evening. Comfortable and affordable, with ample parking.
The free bkfst only invludes carbs and starches. There is no protein. Even adding yogurt would improve it and a variety of fruit.
Room smelled bad, wasn't clean
This is an inexpensive hotel good for a night of sleep but not much more. Location is good for travelers on I-40 or I-17. Beds were comfortable. Room was pretty dirty and shower was poor. I was over charged for my stay which is disconcerting.