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Very nice facility. Rooms were very nice. The " on the go breakfast is a joke". They really need a viable free alternative. Even lower cost places have a decent continental breakfast included. When I booked this there was no mention of the fact that the pool was under construction. So no pool. The Hot tub was dinky. I had a gift card for Best Western and somehow they managed to apply it to the room then not. I don't know why as it was never explained to my satisfaction as to why. Then they didn't have my card anymore as it was sent to accounting and they assumed I would get one in the mail. I didn't have time to argue all these things as we were only there for the night and were on a tight agenda. Also they first sent us to a room that was being repaired and had workers in it. They switched us to an upgraded room which was nice but come on we don't know something is under construction?
Everything was great. They are doing some construction adding 2 new pools, 1 indoor and 1 outdoor. Very nice rooms and amenities. The only thing I really didn't like was they didn't have anything saying that they didn't have a pool. The kids were looking forward to swimming.
great location, close to the grand canyon parking lot was completely full, at 8pm on a Wednesday!
Very spacious and clean. Nice staff and facilities.
Location Cost, small room
Spacious brand new room, attentive front desk staff, excellent location for exploring Grand Canyon. Housekeeping managed to accidentally skip the room twice, but were happy to let us pick up items as needed, such as coffee etc.
Very close to the Grand Canyon park entrance.
Excellent location, close to Grand Canyon and restaurants. Great place to stay. Doors are to thin. Can hear noise from hallway.
Excellent value. Clean rooms and comfortable beds. Good amenities. None
The location to the Grand Canyon was great. The hot tub was nice. There was no Kleenex in our room. Shouldn't have to pay extra for the breakfast buffet which was okay. The free self serve breakfasts at the Comfort Inn and Holiday Inn were much better. The shower in the new section is odd and should have more privacy. You can not adjust the thermostat to less than 66 degrees for night time sleeping making the comforter too hot and a sheet too cold.
I liked the location Gym was awful
Location and rooms We asked for some tea bags and the front desk flatly refused by saying they were very busy to send anybody to the room! Never heard this before in my life.
throw blankets appeared dirty
Loved the breakfast! So many options. The room was clean and beautiful. Great location. Not far from the Grand Canyon park. Worth every penny. Can't complain!
Comfortable bed Older, with upgrades that look like upgrades.
Near the grand canyon
The staff at morning breakfast was AMAZING! so hospitable and friendly. It was a great way to start the morning. The hotel also gave us great maps that we used, especially the grand canyon map. I felt like some of the night staff were annoyed to help. And we couldn't find eat swabs anywhere in the hotel.
I liked everything except the pillows The pillows were not ok.
Great room, clean , great beds Breakfast not as good as others in area
Internet service was terrible. Couldn't even connect to the Wi-Fi until 6 a'm. Hôtel had a letter explaining there is terrible internet service, but that didn't stop them from claiming to provide it before I booked the room.
Good breakfast Not helpful desk staff
Totalt sett var det inte ett prisvärt hotell. Badrummet och luftkonditioneringen behöver renoveras och frukosten var inte mycket att ha.Vi betalade mindre för en suit i Las Vegas.
Bra standard med närhet till city . Ingen trafik Något dyrt i jämförelse ked andra hotell med samma standard vi förflyttas oss emellan!
Det var rent o snyggt bra frukostbuffe även att man fick betala till samt närheten till Grand Canyon
location, cleanness, cute style. no tv, no wi-fi.
Location was great. And the staff was very kind and helpful to make the most of my short stay there. There was no fitted bed sheet which was a little off putting. Also the doors weren't sound proof so was quite loud being next to an exterior door hearing people pass in and out.
Close to the rim, with some cabins right on the rim. Great price for location. Cabin furnishings and bedding are pretty dated - but seemed clean enough. The location is what makes this place.
The stairs were covered with snow very hard to maneuvers. The coffee pot was broken
From check in to dinner and drinks, the staff was personable, friendly and engaging. Prime location! Don't expect hot food in the cafe ten minutes before closing... Our fault completely, and the cauliflower was delicious.
Beautiful room. Great location. Clean. No wifi in room. Sterile, corporate lobby. Cafeteria style restaurant. No continental breakfast.
It would be helpful to provide a bit more light to the outside of the buildings as rooms are difficult to find.
The location is amazing. The room was lovely, spacious, quiet and in a great location close to the rim. A fabulous family destination - the weather was kind and the location beyond words.