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After my reservation at a nearby hotel was cancelled without notice, the staff at the Westin were welcoming and informative. Great experience.
I love the service .. They actually upgraded our room to suite because they didn't have a room with double beds available! I will refer and plan on visiting again thanks...
Clean, quiet even during major storms and tornado watches, this hotel was perfect when American Airlines cancelled my flight 3 times from DFW to Austin.
That I have to pay $20 for breakfast. Now I see why that Denny's is still in business.
Hotel rate and amenities. Flight path. Loud. Shower net door was loud too. Couldn't sleep when neighbors showered after 11:00 PM.
I loved having valet parking, help with my luggage and great bed. I requested that there be a crib in my room upon making reservation, (traveling with infant grandchild) and again just prior to my arrival AND upon check in. Went up to my room an hour later - - STILL NO CRIB. Was not able to call front desk from my room (used my cell each of THREE Times!!!) and there was NO CRIB delivered EVEN 4 hours later when the meal and speakers were done!!!! I left a nice tip for crib setup person, who, when it was finally delivered did a great job AND left a written 'thank you' note : )
Overall hotel was what I needed when my flight was canceled due to weather. Spacious rooms, comfortable beds and a bathroom with nice towels. The hotel was hosting the "Texas Foosball Championship" and apparently they were told they had rule of the hotel because they were all over with red solo cups making noise, until 3 am on floor 10 might I add. should also note I needed to be switched rooms when my door wouldn't stay locked properly. Slightly frustrating night when I just wanted to try to get a few hours of sleep before beginning another day of unintended flying.
I had an early flight and booked a room at the Westin the evening before to get some extra sleep.... Dropped my rental car off at the airport and it took 11/2 hours for the Westin Staff to pick me up at the airport after multiple phone calls and limited locations that they will pick you up at. Finally got back to the motel about 11:00 so much for the extra sleep as,.Not trusting the shuttle service, (they claim every 1/2 hour) we left one hour earlier so we could assure that we would make it on time...
The bed was fantastic and it was the best night of sleep we got during our entire vacation. Obviously, it's just a really nice and fancy hotel. You feel comfortable and clean the entire time. Would have loved to stay another night, but the rate doubled the second night, so we had to peace out. :( The staff wasn't terribly nice or attentive. Also, why is it impossible to call the front desk from the phones inside the rooms? Is this just normal nowadays?
We love the excellent service we have gotten from this hotel on back to back years, the staff is very friendly and super helpful. Especially so with our concierge Tony Santos he was wonderful he helped us with everything we needed and more.
It's the little extras. Retractable pen.. . Bathrobe.. . Leaf-shaped aloe soap. .. Extra towels. .. Chilled martini. .. Nice gym. ..Courteous shuttle driver. All in all, royal treatment.
It was clean. The bed was comfortable. The exercise room was nice. The staff members were friendly and helpful. Nothing
The decor! The moment I walked I was in awe. The bar, restraunt, pool area, lounge area, exercise area, and staff were all colorful, fun, and chill! No microwave and frigarator readily available. TV was off center from the bed.
Hotel had a very a young and hip vibe to it. Different than any other hotel I have stayed in. Very nice. Nothing bad to say.
overall design and look p-tac units were very noisy.
Love the look but too much concrete. Rooms are almost like large jail cells
Very contemporary style, reminds of big city loft. Furnishings very nice. Huge shower, high end faucets and fixtures. Nice restaurant and bar. Great pool and party area. Concrete floors in rooms. I know it fits the look but it just wasn't exactly what we like. Small think really
Enjoyed my stay worth every penny Everything was great can't complain
Overall fabulous. Clean, interesting, urban space. Good customer service and even a good restaurant.
We liked the look of the hotel and that it was not surrounded by busy streets. When we got back to our hotel in the evening, it had 5 cop cars around it. The inside of the hotel was so loud you could not even hear yourself. There was a huge party going on downstairs. It continued on until late in the night. More cops came. The hall was super loud and when we asked them nicely to quiet down, they had stuff to say to us that was uncalled for. We called the front desk to ask them to see if they could talk to the other party occupants, and they never did.
The quite and relaxed setting Didn't see security on patrol
rooms were cool and it was in a cool area. liked it all
The hotel was very nice, big, beautiful and wonderful location. My only problem was that the heat was not working in our room and the temperature outside was in the 30s that night. I woke up feeling extremely congested and realize my friend increased the heat to 89.5 degrees and was still sleeping in her pullover because the room was so cold. I didnt call maintenence to report issue because it was 4 in the morning when i realised the vents was only producing cold air and we were only staying one night. The girl at the front desk asked us how was our stay and i mention the temperature in the room. She asked if i reported last night I told her no. I have been fighting a cold since staying in this room. Other than that I would go back but I hope that they take the time to make sure thermostats are working before assigning guest their room. Also checkout is a 12pm two different cleaning ladies knocked on the door twice between the hours of 7am and 11am. Obviously, we hadn't checked out why were they knocking on our door. I worked in the hotel industry before and cleaning service knows which guest have checked by a reporr the front desk provides them. Other than that very nice hotel and the pros out weight the cons. You will not be disappointed especially since the hotel has a restaurant and popular bar. Also reasonable price resturant non chain food are 10 minutes away by car.
The customer service was excellent! They were very eager to help in all our needs. We were very impressed and would stay here again.
The location is very nice right next to a lake-river it's beautiful!
Very comfortable room. Trevi's restaurant was fantastic. Grout in shower needed to be replaced.
Wanted to add that management and staff were above and beyond accommodating . The double beds are just to small.
The hotel was very nice and the staff was very nice and professional The price didn't match the room size also while I was there I didn't get much rest because there were a group of young teenagers in a room next door who kept making noise and going in and out of their room each time someone left out I could hear mind you I was there to enjoy and spend time with my fiancé before she left for California
Just overall friendly people and clean. Plus one of the most amazing place to eat in DFW is less than 1/10 of a mile from here! All male staff?!?!?
Staff was courteous and changed sheets upon our request, after we noticed stains and discoloration. Location was good. Filthy sheets and comforter. Stained and discolored sheets. Business center requested credit card to use computer, and charged to print when it had technical issues. Expensive snack bar in room. No Continental breakfast. Rooms need updating
The suite I had was great! A well appointed room in which the bed was situated to look out the window. Room service was great. The food was good and a lot of choices that were not terribly expensive. I liked the bathroom had a shower separate from the tub. I stayed in my room and had a wonderful stay. I would go again. The Mokra spa that's attached to the hotel was also very nice. If you are a runner there is a 3 mile course that goes around the lake next to the hotel. Getting to the gym was a hike, think finding your way around the hotel in the Shining. Going to the lower levels of the hotel the smell was rather bad. It smelled like sewage. However, when I got to the gym it was a really nice gym for a hotel. It was large and very clean. The locker room was much better than expected. It housed a dry sauna and two showers. They had amenities such as toothpaste, mouthwash, and feminine products available.
Great location an staff was very helpful
The lobby We found BED BUGS!!! THEY DONT EVEN HAVE AN IRON. It had an UGLY ODOOR SMELL FROM THE ELEVATOR ALL THE WAY TO OUR ROOM.
Bed linen was dirty Tv was broken and didnt work Hotel very outdated....looks nothing like the pictures online
Nothing Everything, smell and look old. Lots of kids running, this is a homeless shelter not a hotel,
Stayed here because our flight was cancelled. Proximity to DFW. Angelia at Aspen Creek is a fantastic server. Thank you for making this stay bareable. Unannounced $100 deposit, attached restaurant(s) closed has not been updated in a long time. Basic maintenance in the main areas non existant.
That I was in a non smoking room but kept smelling cigarette smoke
Nothing Everything the room and bathroom was dirty
It was perfect for the weather and it would be perfect as a family getaway or couple getaway. The staff in the morning didnt notice me or pay much attention when i spoke to them and the night staff gave me quick answers as if not wanting to talk, in all CSR jobs a smile should be practiced and friendliness for your guests to feel welcomed. The shower was not cleaned properly, I found body hair all over it and my door kept getting jammed, I wasnt able to get into my room the card reader was broken. Other than that the place is gorgeous!
I never showed up
We arrived late after 3 am 5/11 in the morning, hotel staff (VERY RUDE AND ABRUPT) told us they automatically dropped reservation at 3am. They were able to give us a room until 12 noon 5/11, the cost $48 but we had to leave a $100 deposit (which we were told after checkout at 12:00 noon that it would take 2-3 days to return the deposit to credit card). We needed to stay only for a few hours, during this time there were two fire alarms going off - at approximate 7:30am and again at 9:45 am totally disrupted our sleep BECAUSE WE HAD TO EXIT THE BUILDING AND WAIT FOR FIRE ENGINE TO ARRIVE TO SAY IT WAS FALSE ALARM (TWO TIME) one of the fire men told me the hotel had a defective system. That was my experience.
Nothing There was a mouse in my room it woke me up trying to eat my food. I went to the front desk and they had nothing to say. Didn't apologize or offer to rememdy situation other than change my room. I need the sleep so I stayed. Would never stay again or recommend.
Dark creepy and shady looking people
Bed was comfortable The hallways and do Floor were super dirty looks like the cleaning crew all went on strike
Too expensive for the money n everything coz money there may be just for the rich people don't know what to do with their money staffs there look down on us coz we didn't wear fancy clothes or name brand bags will never go back there even I have so much money ... Nothing to like
Outstanding 5 star property, lots to do on-site. Obviously, very expensive.
The most comfortable beds ever and the best pillows. The balcony overlooking the pool made us just stay in and order room service. Want to find a reason to come stay again. Everything was just great. No complaint.
The room took care of our basic needs. However it was extremely hot in the room everyday and the AC unit did not blow out cool air. The hotel needs updating badly. It wasn't the worst stay but I would not stay at this hotel again.
Staff was very pleasant and the van service to and from the airport was timely and helpful. Thin walls made it easy to hear everything. Not the cleanest or newest.
Cockroaches were found in the room.
I like the shuttle service (24 hours/day at 30 minute intervals), as well as the breakfast: not just the usual crappy continental breakfast, but sausage, biscuits and gravy, do-it-yourself waffles, and more! My tub didn't drain. It's not a big deal since I took a shower and so only a few inches accumulated. Still, it makes me wonder if the hotel, which is indeed aging, has plumbing issues. Also, ask about discounts. I thought I got a good price ($57/night after taxes) only to find that others were staying there for $40-45/night (they made verbal requests for discounts, rather than using the internet). This hotel would be a steal for $40/night. For nearly $60, I felt it was slightly overpriced.
THE FULL BREAKFAST THEY DIDNOT CLEAN ROOM SECOND NIGHT
Location and breakfast Very small and noisy air condition.
The room was clean in general. It was close to the airport there's a shuttle that brings and picks you up. For the price we paid it's totally ok including breakfast. The receptionist wasn't friendly and the towels weren't clean even after they got changed. Sheets were stained.
I enjoyed the breakfast and the staff was super friendly. I got exactly what I paid for. I was looking for a place to lay my head for a night, no frills, safe area and close to several venues. The rooms could have been nicer but for the money I paid it met my expectation.
Great cuatomer service Some prostitutes outside
The service in general: friendly and helpful staff, did not have to wait long for shuttle, breakfast was filling. N/A
This property delivered a good value for a quality hotel during a major event - state fair plus major football game. The location was convenient.
A comfortable bed and friendly reception staffs are very impressive. This hotel is good for layover. Although the airport transfer is complimentary, I had to wait 50 minutes at the airport. Furthermore, drivers are not friendly at all.
Our room was on the first floor and we loved it's location. Thanks N/A
Great room space. Food is very good The location doesn't offer much other than proximity to airport. Airport is very close.
Engaging friendly staff, perfect location for my needs, close to DFW, easy access to major area highway. would like to see expanded menu at restaurant, but hardly a big negative
I was without power for 5 days when I checked in. They allowed me to check in at 1030 so I wouldn't miss the cowboys game. I called multiple times with questions, Michelle was friendly, patient, and extremely knowledgeable. There were plenty of fast and casual food options within 5 minutes of hotel. They took an extremely stressful weekend and allowed it to end peacefully. Literally nothing except the overly high non refundable pet fee. I wasn't able to bring my dog bc it would've doubled the price of the room.
The hotel was very centrally located to the places we wanted to go. It was very clean and nicely decorated. Very sleek and modern and very comfortable.
Friendly and helpful staff!! Prompt service Room needed a little cosmetic maintenance. Wasn't much hot water at 4am when we checked out
Room was clean and spacious. Staff was fantastic, especially Kevin on the night shift. Breakfast was very good. Pool is very small, 3 feet deep the entire way. No hot tub
Pool closed and exterior door to parking was not working has to use front entrance in the rain
Cost and staff
Location to airport. Hot tub not working and appeared for sometime.
Restroom seem outdated
The front desk staff was friendly and helpful. Cleanliness. Mold on curtains. Mold in shower. Towels obviously not clean - hair, stains, & cologne on them. Sheets and pillowcases also had stains on them.
extra space of meeting area power outlets not working
The beds are extremely comfortable and the staff was very discreet and respectful. Swimming area was closed until further notice. Location was unexpected. Pictures online are a bit misleading. And the door does not seal so you can hear EVERYTHING that goes on.
Not pleasant hotel.
Drinks and snacks for sell in the lobby All rooms have microwave and refrigerator Four sets of towels in the room Tough toilet paper Toilet paper in unreasonable position
The room I got was very cool! It was layed out with some odd angles and pieces of furniture that fit those spaces (eg, a comfy chair tucked in an angled corner), and was very well furnished (flat screen TV, very comfy bed, desk, etc.). The fitness center is one of the better hotel ones I've experienced, with 6 treadmills with individual TV monitors, plenty of other cardio equipment, and free weights. The indoor-outdoor pool is very nice as well. The hotel is very convenient to the DFW airport and surrounding areas, and they have a shuttle that runs to the airport. The staff was very helpful and went out of their way when I had a need. I will definitely stay here again when working in Dallas.
Nice hotel, clean room, solid stay. Recommend the upgrade to concierge level. For the small additional charge, received great breakfasts, nice 'happy hour' snacks, plenty of good soft drinks, water, etc., and even cookies at night.
overall I rated the hotel excellent, the front showed great hospitality and very respectful. room service great and on time. the only opportunity was the staff in the gift shop not so friendly did not speak just rang you up I could have went to 7-11.
I would stay there again. The Staff is helpful and clean room's
Oh My, What a hotel! I Laid down on this bed and felt like I was in Heaven. ( No disrepect to Starwood but this is the ultimate Heavenly Bed) What a room - Plugs for all your electronics. Coffee in Room and really nice bathrooms. Lobby has been remodedled and is a true gathering place- Fantastic!!! If you must stay out at the airport DO NOT STAY ANYWHERE ELSE!
The rooms have been recently renovated and the hotel is convenient to DFW Airport, Grapevine, Flower Mound, Southlake and Irving. I used the fitness center and it's well-equipped and well-maintained.
Clean, comfortable, well appointed room. Like the range of food options - convenient snack bar in lobby, food in sports bar was better than expected, didn't try the fancy restaurant or room service. The food catered for our business meetings was quite good. Helpful staff. My room was on the side of the hotel next to the highway and I found the traffic noise a bit disturbing. If this sort of thing bothers you, you might request a room on the non-highway side. The fitness room was ok, and the pool was well designed indoor/outdoor, but had enough leaves in it that it seemed dirty to me so I didn't use it.
Shuttle drivers were extremely helpful and friendly
The automatic revolving doors to the hotel were broke and there was only one instance during the four days where there was someone avaible to assist with opening the heavy door. The rooms were very nice and he beds were very comfortable.
This is a great hotel and convenient to everything in the metroplex.
Was on business in the DFW Airport area and found this hotel to be excellent. The rooms were big and clean, and mine included a comfortable chair and love seat. The fitness center was very good by hotel standards (individual TVs on the treadmills) and the indoor/outdoor pool was cool. Since the rooms charge for Internet, I went to the lobby to use their free wireless service in the evenings. I would recommend this hotel for sure.
Everything was pretty good. Clean and comfortable. We were disappointed that we came down for the breakfast at 9:45 on a Sunday and found out it ended at 9:30, as we were then told by the front desk person who was sitting at a table eating her breakfast. Not everybody is up at 8:00 am on a weekend. It would have been nice if we were told when It ended at check in.
Linens on bed were not clean when we checked in! We requested additional towels and the front desk person was not pleasant to speak to. Hotel was in shambles due to renovations. Overall we will select
My room itself was nice, good bed and plenty of room with the sofa in addition to the king bed. Hotel looks up to date stylistically, although you get the sense it is on old building with lip stick on. Breakfast is horrible. I tried it the first morning, went to McDonalds the 2nd morning (I don't consider McDonalds breakfast to be great either but it was better than the hotels)
A GOOD QUITE SECURE PLACE NO POOL
The air conditioning in my room did not get below 74 degrees, This is completely unacceptable to me. If I knew that, I would have never stayed at the hotel. The staff were friendly and the hotel was clean however very old with very old furnishing.
Room was large and comfortable and very clean. Overall, the property was great. We were traveling with our teenage sons, so needed extra room and thought the suite with the sofabed would be a great solution. Room was good, but the sofabed was terrible. Sooo old, uncomfortable, with many springs poking through the very thin mattress. Even worse, there was disgusting, large brown stain on the mattress. Have to say we were grossed out!! Love the concept of the suite with extra space for families with older children, but the sub par sofabed ruined for us what we were hoping would be a perfect solution. We have been a decades-long Choice Hotels customer, but will probably check out other chains that offer suites next time.
This place was excellent. It was home away from home (a place you could appreciate the minute you stepped through the door.
Close to airport with free shuttle Needs eating utensils on suite. Toiletries are dispensed on wall units- no convenient bottles
This Best Western ,was wonderful easy fine close to airport was plus for us, was clean an staff was friendly. Was quite also.
The young lady at check in ( forgot her name, but Hispanic). She has a great personality for her position, and offered a warm welcome. She was also very helpful and knowledgeable about the area. Our rooms were great with one flaw, the shower head sprayed water outside of the shower but we were able to adjust the head for the night. The breakfast was not the best but was grateful it was offered at no additional cost. And lastly, there is not a lot of parking.
good, clean, no problems, basic hotel with good clean bed and clean room no issues, just not anything exceptional
Very spacious and clean room. The best hotel for the price. Everything was great but on the last day I did see a cockroach.
The room was clean, spacious and comfortable, and breakfast was great. The only options for dinner were to walk to Wataburger, or order Chinese or Italian delivery. Neither was a particularly satisfying option, and I ended up feeling stranded for two days because there wasn't really an option to leave that didn't involve getting a taxi.
The staff was extremely friendly. Clean room!
Walking distance to the Parking Spot. Good to leave your car there, then walk back to hotel. There is a transport service to a nearby steak place. Roomy suite, quiet while we were there. Shuttle service is not free ($20 for 3 nights), and shared with other nearby hotels, so plan extra time for service to/from DFW. It took 30 minutes from hotel to airport. Calling from the airport on return, waited 30 minutes for pickup then rode around to other terminals - total of about an hour for a five-minute trip between airport and hotel. Parking Spot is probably a better choice.
nice and clean. I felt every safe there. love the place
Nice amenities very clean. It looked and felt the part. Staff was very kind. Stairs have a weird layout.
The hotel over all was okay nothing to write home about. It's exactly what you would expect for the location and price. However the staff is amazing. They really did go out of their way to make me feel welcome and at home after a stressful drive and that was great. Coffee maker sucked
Nice room and service. Nice breakfast food NA
I left my asthma inhaler in my room, bed to be exact. I called spoke to Janice she said no one found it. As I was trying to arrange a refill & find a pharmacy I got a call from Janice she had my inhaler. I was thrilled she was so helpful!!!
The location was right in between a few of the places we planned to visit which made travelling easy. We have small children, and they enjoyed watching the big airliners fly overhead. The pool was nice and a relaxing way to cool off after a hot day of seeing the area attractions. We booked a king suite with sofa bed, but no sheet was provided for the sofa bed. The second night we stayed was going along fine until we turned in on for bed and found bugs everywhere on the bedding, nightstands, and sofa bed...they were small flying bugs twice the size of a gnat. We never opened any Windows so I don't know where they came from. We booked our room for a good deal only to find out after we stayed that we were charges an additional $70 by the hotel for some misunderstanding regarding to the number of guests we had...essentially our toddler and preschooler were somehow considered to be two extra adults so the charges were added.
I've never had such an amazing experience with ALL of hotel employees except at this location! Brande and Britane especially were two amazing individuals who helped me and my son get checked in and walk us through to local spots to grab a late night dinner. I'd recommend this hotel to anyone. It was super clean and just overall friendly. Wish there was an indoor pool but can't have it all! Again, Britane and Brandi made my night worth the drive up there. They were so awesome!
Be aware.. There is free shuttle to the airport but NO free parking at the hotel. The shuttle service experience was bad.. Does not run often.. On our way back.. It took us 1:30 min of waiting at the airport..!
The room was super clean and very spacious. It was also very quiet despite facing a major interstate.
I LOVED THE BREAKFAST AS ALWAYS. VERY CHILD FRIENDLY. WIFI CONNECTION WAS VERY STRONG. I WILL ALWAYS STAY HERE WHEN VISITING DALLAS!
Location was easy to get to and from the airport. Hotel was a little older. Little things ike towel holder in the bathroom was not available. Overall just an ok hotel.
near airport, quickly attendance
I was able to obtain a room easily when my flight was canceled. I was impressed with with how clean the entire complex was. I was impressed with the extras such as WIFI, a ref, iron, hair dryer, coffee maker, free breakfast etc. that was included for a great price.
Really a good value for a hotel near DFW. Flying out next AM early - needed room with shuttle. Was perfect. Shuttle made a LOT of stops. Leave real early.
Location No clock in room. Furniture raggedy
The bed, the TV worked great and the room was clean. The staff was really nice, and the shuttle showed up quickly and got us back in plenty of time the next morning. The tub didn't have a plug to take a bath. I should have had room service for dinner, or eaten at the airport. I ordered from an Italian restaurant and when they delivered the food it was awful. Both of us were disappointed.
there were bugs in the bed sheet all around it.
Staff was very friendly and accommodating. Rooms were clean and bed was comfortable. Continental breakfast was more than sufficient. Felt safe using the hotel's extended parking.
Convenient and affordable.
Convenient Coffee pot didn't work.
Basic airport style hotel...old fixtures in room but clean!
Close , convenient and cozy. N/a
Room was wrong non of the posted amenities were there cable was barely basic cable and staff was rude
Hotel was beautiful with lots of amenities and the shuttle service was a lifesaver. I loved staying there. One of the staff was a bit unprofessional and the location is pretty out of the way but it worked great for what we were in town for.
The hotel was very welcoming and a feeling not unlike your own home. The staff was very friendly and accommodating.
Just about everything! Nice staff, clean building, modern decor, good breakfast, and a decent workout space. Can't get much better than that. Could've used a microwave some where close to the rooms. Only complaint of it can be called one.
The room was cool. Definitely a NY loft style. Wish I'd have had time to enjoy the bar and lobby at night Nothing
Good customer service No suite, a hotel this fancy should have a suite.
Location Staff not helpful. Bartender rude.
Conveniently located, modern amenities, great price. Not what you'd expect from a property just off of a major highway. Convenient to Downtown and nearby corporate headquarters and attractions.
Loved the modern looks and very comfortable. Close to everything. Nice bar and cool lobby area. Overall great hotel.
The prostitue ring being run out of the hotel stays in the back and they don't bother other guests. The girls do look a bit weary and not much clothing on when they go to the vending machines or walk to Denny's between clients.
Bugs in room and no breakfast available.
The staff was friendly. Close proximity to the airport. Rooms were outdated. Not very clean. The walls were dirty.
Friendly staff, clean, close to airport Even though I had no problems, the area looks a little run down.
Free WiFi, Clean, fast and organized staff, parking was great, right off the highway but still quiet. The breakfast selection was limited, the room was very small for two people, toiletries were limited
The front desk guy talk too much , I checked in and the guy was trying to jump from a topic to another , and ask too many questions , I was tired and trying to go slepp but ended with a 17 min conversation, I didn't want to be disrespectful and cut his conversation .
Literally nothing Scary place to stay as a solo female traveler. Pool area was disgusting. Gym was disgusting.
No hot water, horrible pillows, horrible bedding
Not much Location, room, breakfast just mediocre.
Location is about the only good factor. Rooms & bathrooms were very small, not very clean & property was run-down. Would not return to this hotel.