it was great staying in this hotel. we had a corner room that had 3 huge windows and a nice view. good breakfast. great location. great value for money..
Very nice view, spacious room, quiet.
Big light number with completely equipped kitchen, washing and сушильной by machines. The affable personnel, the convenient free-of-charge parking, a convenient site, the good price To diversify breakfasts.
Good location, very clean and spacious rooms. Nice atmosphere. Friendly and helpful staff.
The room was clean, well decorated, large, comfortable, and had a beautiful view. Breakfast was good and it was nice to have parking.
good location, friendly reception, big room and free internet a little bit too expensive
We felt very well in this hotel,the staff was very frendly and gave us a lot of good advice about the resort,breakfast ok,all the facility in the room.
Very good position and good view, good sound isolation, friendly staff, free parking! Breakfast qould be better!
The room was amazing. It was big and had lots of drawers to put our clothes away. The view was amazing. Would have like to have complimentary tea & coffee.
Very nice hotel vith free parking near centr of city. The hot springs galery is very nearby, 2 minutes if you go slowly.
Nothing really to complain at all! Friendly helpful staff who speak English (considering the main languages here are Czech, German and Russian, this no small feat!), the location is perfect and the rooms have a lovely authentic charm without being twee or cramped. Lovely hotel, very romantic. Not the most luxurious hotel, doesn't have its own spa facilities, but the other features more than make up for this, and is more authentic if that is what you want. Our bed had twin mattresses (which is quite normal in the Czech Republic) and the breakfast area is in an atrium area of the hotel so we could hear a bit of the morning activities from our room, but nothing to bother us.
The beautiful rooms Smoke smell in the bedrooms
The staff went out of their way to help us and make our stay in Karlovy Vary a memorable one.
Good hotel, friendly staff, value for money in an otherwise very expensive town
The location is excellent - central, with easy walking access to all the features of the old city and spa of Karlovy Vary; the management and staff are very friendly, helpful, informative and accommodating; the restaurant is first class; and parking is free, in the street outside!
We splurged for the deluxe double room. We had a beautiful room with antique furnishings and a wonderful view of the river. The bathroom have a bathtub which was wonderful after a day of walking around town. The restaurant also served very good food. Service at the restaurant was horrible. Despite our table reservation through the hotel, we still had to wait 40 mins for a table. After the meal, I asked the waiter a question regarding an item on my bill, he very rudely said he doesn't know and turned and walked away. Very bad and arrogant service from such a reputable establishment.
Great location! Staff was very helpful. Lack of shower curtain!
Friendly staff, lovely room and excellent food. We ran out of hot water during the evening and there was none the following morning and whilst they appologised I rather expected a reduction in the room rate.
we did sightseeing in Karlovy Vary, didi shopping and took some spa treatmen
really very friendly staff that care about the clients/great location and quiet/big and comfortable rooms/beautyful spa with "sauna village" nothing, that I didn't like about the hotel, but not too many restaurants around the city, people seem to eat at their hotels
spa/relax Unfriendly atmosphare - it should have been luxury but turned up to be just spending too much money for nothing we could not have got other places. The food was not at all worth the prices
The convenience of the spa treatment and the location of the hotel in the town of Karlovy Vary Bedroom 416 was quite small for the price
Great wellness area. I don't like Moscow prices for oil & gas kings. I would recommend stay here if you only don't know what else you can do with your money...
Detta med "värde för pengarna" förstärks naturligtvis av att jag beställde så sent att priset var synnerligen konkurrenskraftigt. Lite onödigt hård säng.
Fint hotell, centralt. Relaxavdelningen på hotellet av super. God mat. Har bara bra saker att säga om detta hotel :)
Hjälpsam personal, wellnessavdelning, bra läge i stan med parkeringsmöjlighet, bra frukost , fräscht. . Både tv:n och kassaskåpet litet svåranvända.
Vackert hotell med atmosfär. Rent och snyggt. Mycket fin frukostbuffé. Ligger tyvärr mitt emot det grå och mycket fula Thermal, byggt under Sovjet-ockupationen på 1970-talet.
Very friendly personnel, amazing room, very spacious and clean. Cool elevator. A great variety in breakfast. Location is perfect in middle of centre. Drinks in mini bar were outdated.
Big specious room Very poor breakfast, not for 4 star hotel. Staff at the reception in the evening was not very friendly. Pure 3 stars hotel, not 4.
Fantastikt hotel. Bra kvalitet. Exiting. Rolig stad. Bra golfanläggning. Borde ha en swimmingpool
Det mesta. Fina rum, stillsamt, trevlig atmosfär. Maten var inte så bra som man kunde förvänta sig på ett så fint hotell.
Nära till balen Servicen
They took all money when I checked in. I was not be informed no hot water avairable in poor. Allmost all staff dose not speak English. Their behaviar was inpolite.
Pleasant athmosphere, surroundings and appearance of the hotel and hotel facilities. Good quality standard. Nostalgic charme of the place in Karlovy Vary. The indifferent and reluctant friendliness of some staff members and lacking committment to guest services, which does not reflect the over all impression of the Hotel
I was really impress with the SPA facilities, well equiped, clean, luxury,...etc.
Luxurious design of hall and restaurant areas, beautiful SPA with endless facilities, free parking, helpful (and Russian-speaking!) staff, breakfast with good variety can't find anything
Very smiling staff
I liked the classy atmosphere and the perfect staff. The hotel was a great value for money and I would love to go back there again. Impeccable cleanliness, very nice location among romantic villas in a pleasant green part of town (5 min to center). Good facilities.
We were given a lot of attention. We felt like royalty. Breakfast was really good and the assortment of teabags, coffee and chocolate in the room was very welcoming! I didn't like the fact that we had to pay upon arrival.
No a la carte restaurant on the Satrurday night. They had a private function so they only offered a buffet. Not acceptable in a 5 star hotel.
Nothings Staff, Food, location
friendry staff weneeded table in the room and elevator
Room was clean and had a good shower. Great location and having breakfast out on their terrace in the sun was a nice way to start our day. Restricted check in times.
very nice hotel situated in the city center ,small and very well situated hotel parking a little bit to far (in a private and guarded parking) but with payment
there was no door for the bathroom!!!!!!!!!!!!!!!!!!we booked a room with double bed but there were two seperate beds, the one above the other (κουκέτες).
Best location , only few minutes can access to main bus station and not far away form the center of Karlovy Vary . Best price and Yummy breakfast ^^ Very nice staff , it seem is a family run hotel !! Recommend for budget traveller Reception not 24 hours! There have no lift inside the hotel , if having heavy luggage , diffcult access to the room !!
We stayed in room number 18. This room is very small (max. 3X2 m) and, which was first time in our lives, without window!!! The only window was a tiny window in the bathroom. So, the room was very dark. Two beds were located in different room corners. No trash can in the room. There was only a tiny one in the bathroom. The furniture is old. We would change the hotel, if we had stayed longer. There is no fun at all for staying in this room / hotel.
Cozy rooms , good situation , nice staff, reasonable breakfast
Threadbare carpets,dark corridors,jaded small room,thin walls,unmanned reception,entrance through cafe,reception hardly spoke English.Water was cold but staff not interested until I asked for a price reduction.More like a cheap backpackers on an off day.
Handy location in town
Bra personal och fint rum efter utbyte av det som var bokat genom Er. Då fick vi utsikt mot staden och inte mot ett berg. Att kalla sig Spa-hotell och inte kunna erbjuda något av detta inom hotellets ramar tyckte vi var dåligt. Det fanns behandlingar och bad inom gångavstånd men detta drevs av andra aktörer vilket gjorde att man inte kunde sätta upp något på rumsnotan utan var tvungen att betala separat. Man skulle då helst ha inhemsk valuta till betalningen.
Beautiful hotel, beautiful area, nice receptionist the cleaning woman knocked to clean our room at 10 am, we told her to come back later. She was rude, and then she never came back to clean the room! We didn't get fresh towels, beds made or anything. That was a real blight on an otherwise nice hotel. To pay that much and not have the room cleaned was really unacceptable
Very professional, well organized, clean and efficient treatments. Very clean, quiet room and the food is excellent. Thank you. If the staff will speak English too, will be perfect!
excellent location and quiet