Downtown Grand Las Vegas

Could be much better. Wouldn't recommend.

Plus: Nice view from the 24th floor.

Minus: "included breakfast" was only for 2 people event though we reserved a room for 3... and really basic breakfast in a 5 x 5 meters room separate from the main restaurant. Bad water pressure in shower, poorly designed bathrooms. The complementary parking is across the street. Its a 10 minute walk from the parking lot to the room.

All the staff was having a bad day... every day

Minus: Front desk staff, Michelle. I checked in a day later than my pre-PAID reservation. I called 2 days prior to ask about adjusting my reservation and was denied. Michelle was unsure if my room was available, when she did get a supervisors approval she let me know while I reserved 2 queen beds I would take 1 king bed. Further I asked could she extend my stay, I understand the room is about $300 for the 1 night. She said NO. I would need to check out Sunday by 11am and return at 3pm if I wanted to reserve a room for 1 night I should go to the website. I said but I am standing here with my credit card in hand, willing to pay going rate to stay another night. She said go on line. Her customer service is horrible. Saturday 830am the band began sound check at the pool deck. Sunday morning the hotel maids began pounding on my door at 9:00AM to let me know it was time for me to check out. All around disappointing experience and stay. All because of the people, staff. I checked out on Sunday as Michelle instructed and took my self and all my money to another hotel. I will not be returning to the Downtown Grand. Bye Michelle!