Shanghai hotell

Plus: Hotellet är fantastiskt om du, liksom jag, var tvungen att vara på flygplatsen senast kl. 05.00 och ville inte hantera trafiken så tidigt

Minus: Allt!! Detta var min senaste hotellvistelse i Kina efter 7 dagar med hotell som hoppade från stad till stad per natt. Personalen är före detta fängelsevakter, rummen är rena, maten är medelmåttig och processen är ett byråkratiskt krångel. Jag älskade den:-( Aldrig igen, om inte jag finnas tvunget till.

Plus: Superbekvämt precis vid flygplatsen ... perfekt för någon med en lång layover.

Minus: Ingen wifi.

Plus: Convenient and walkable from the terminal. It provided a bed, which was really all I was looking for. Perfect for overnight layovers.

Minus: The mattress was pretty hard and the sink in both rooms I had (I stayed two separate nights) was backed up.

Plus: It is right within the airport- so perfect for a layover.

Minus: The beds are extremely hard. There is no room service within the hotel. The staff also does not speak any English.

Plus: That it's easy to access in the airport.

Minus: The beds are extremely hard.

Plus: Great choice for a transit visa for 1-2 nights. You need to get your luggage so important to have a hotel within walking distance. The pudong is right in the airport. Metro line 2 takes you directly downtown (1 hour). Maglev Train another option.

Minus: Good price for the quality. Staff speaks little English.

Plus: On airport property and next to subway and train station. Rooms were clean,and functional.

Minus: Hard bed

Plus: Convenient

Plus: Not at all

Minus: Everything except location.

Plus: This hotel locates between the two terminals of PVG airport. It is a great location for transferring passengers to catch early flights.

Plus: The location was the only thing decent about this place.

Minus: The hotel was nasty, smelly, humid and broken down. The toilet wasn''t even properly cleaned with stains and everything.

Plus: The location is everything with this hotel. It is right between two airport terminals. No taxi required.

Minus: My experience was ruined by being placed in a room which reeked of cigarette smoke. My reservation was for a non smoking room. While no ashtrays were in the room, it clearly had been used as a smoking room on many occasions.

Plus: Worked very well for us due to its location hotel room it is nothing special but completely adequate and a good value for the price and location

Plus: Conveniently located between Terminal 1 and Terminal 2

Minus: Utmärkt hotell, mycket uppmärksam på små detaljer. Rummen är superbekväma. Läget på Bund är coolt men en 800 mtr promenad till närmaste tunnelbanestation ..

Plus: The location was excellent, and the hotel itself was also well kept with wonderful, comfortable facilities. The breakfast area was also so nice with great selection of food choice. Will definitely return to this hotel when visiting Shanghai!

Minus: Nothing in particular. Everything was great!

Plus: Location, comfortable bed, friendly staff and very nice breakfast. All amenities are great.

Plus: All staffs were friendly...their room is very clean

Plus: Beautiful contemporary room. Very quiet even though above the bustling Bund. Good breakfast

Minus: A bit pricey, which is to be expected on The Bund b

Plus: The bfast buffet was great amd the location on the Bund.

Minus: No matter if I had my DND button illuminated, housekeepers and front desk kept calling to ask if I needed housekeeping

Plus: Great location! Amazing view of the Bund, staff very helpful and a lot of restaurants around. Everything just perfect!

Minus: Nothing

Plus: I requested to stay at a room with bathtub next window. They kindly arranged for me. And the hotel has a lounge where for free coffee. And also the guests can enjoy happy hour with one cooktail! Location is great for seeing Bund and Pudong in Shanghai.

Minus: Nohting

Plus: Fantastisk lägenhet och fantastik utsikt

Minus: Enbart trådlös wi-fi på rummet, vill man kopplaupp sig med kabel måste man gå till business service center

Plus: Ledningen gjorde allt för att göra vår resa minnesvärd - Tack Andy, Rico och Zak! Vid varje tur fanns de där för att hjälpa till. Dessutom Karme conciergen - Kan Inte få bättre i Shanghai! Läget är fantastiskt, medan hotellet har en charm och lyxig känsla.

Plus: Disappointed for Waldorf Astoria 5 stars the best Kame the concierge Fantastic!!!!

Minus: Very poor outlets not feel cozy

Plus: nightview skyline was spectacular

Minus: a little far from metro station, especially i've old people travel with me.

Plus: Mycket bra hotell med ett privilegierat läge, några meter från Centralstationen och gågatan Nanjing, i hjärtat av stadens centrum. En imponerande utsikt över staden från vårt rum, liksom från den roterande restaurangen på 45:e våningen, äter du en läcker mat samtidigt som du njuter av utsikten över staden i 360°. Mycket vänlig personal, ett mycket bekvämt och rent rum. För 80 RMB per person kan en transfer ta dig till flygplatsen.

Plus: ALLT VAR UTMÄRKT!! SKULLE STARKT REKOMMENDERA DETTA HOTELL!! Personalen var mycket vänlig OCH MYCKET HJÄLPSAM.

Minus: INGENTING

Plus: Mycket bra läge, inget problem med tidig incheckning . Du kan ta tunnelbanan från flygplatsen (linje 2) till hotellets dörr (People Square station).

Minus: Säkerheten är dålig. Alla har tillgång till hiss. Ingen säkerhet och du behöver inte använda rumsnyckeln för att få hissen.

Plus: Hotellet var rent och personalen var mycket vänlig. Har uppgraderats vid incheckningen till en svit. Rummet var i bra skick med gott om rum. Jag skulle bo där igen.

Minus: Inget jag inte gillade, Maud gav mat vatten på flaska dagligen vilket var trevligt.

Plus: Mycket trevlig personal!

Plus: Frukosten var ok. Serveringen var splittrad - svårt att hitta kaffe och te.

Minus: Rummet var otrivsam och mörk - i alla fall vårt.

Plus: Location

Minus: How comes the hotel is 5 star rating and 8.5 score is a big surprise. Hotel doesn’t think how to manage 36 degrees hot weather without air conditioning, there was not hot water in the bathroom, it wasn’t clean enough, floor had bad smell.

Plus: Very easy to get to the hotel from the airports, only 100m or so from the subway station Staff were very helpful, front desk let me check in early - I wanted to dump my bags and explore - but she told me the room was free so I could check in. I wasn’t feeling too good, so I was offered a special lemon and honey tea for breakfast to help my throat. The General Manager is a great guy, friendly, helpful and approachable.

Minus: The weather - but hardly the Hotel’s fault!

Plus: Location is nice

Minus: Wifi was very bad, it is not posdible to use vpn on the wifi, then the connection stops.

Plus: Restaurangen på 45 våningen som snurrar spektakulärt

Minus: Frukost ingår ej 250:- per person alldeles för dyrt

Plus: Great rooftop bar and WiFi was good

Minus: Onödigt av dem att begära deposition som dessutom drogs från mitt konto. Jag fick sedan tillbaka 7500kr 6 dagar senare men inte optimalt att ligga ute med de pengarna efter 3v utlandsresa.

Plus: Great Location, Great Spot

Plus: This is a fantastic hotel in a fantastic location. Right nexxt to the hotel there is a world class mall, New World which ahs Madame Tessauds in it. The hote is also located on Nanjing West road which is just a vibe of people, food and stores. The hotel is also walking distance from The Bund.

Minus: The hotel is a bit expensive.

Plus: Bra läge

Plus: Fantastisk frukost

Minus: Att restaurangen på 45 våningen roterar långsamt. Detta gör att man blir åksjuk. Annars fantastisk utsikt

Plus: Där för en affärskonferens. Mycket bra gym. 20 minuters promenad till Bund längs Nanjing Street, ett shoppingköpcentrum för nrbilar som går på för kvarter. Totalt, ett utmärkt hotell och jag skulle bo där igen.

Minus: Sista par nätter fungerade inte temperaturkontrollen i rummet lika effektivt som det borde.

Plus: Fantastiskt hotell! Få businesscentret inkluderat i priset, det är värt det! Mycket rent! Bra service, fantastisk utsikt!

Plus: A well presented business hotel.

Plus: Mycket bra frukost , innehöll det mesta

Minus: Allt var bra , fanns inget att direkt klaga på !

Plus: Great location . Great meals , friendly staff. This was my third stay here. I’ll stay there again On my next trip.

Minus: The floor directly under the executive lounge is noisy. Don’t stay on that floor.

Plus: The location is great. Close to shopping, eating and sightseeing.

Minus: The room and closet was dusty. The cleanliness of the hotel room and bathroom could be improved.

Plus: The location of the hotel is superb - central to shopping, sights, restaurants, e.t.c. Check in was smooth and efficient - we arrived at 14:00 pm and was shown to our rooms immediately. We were pleasantly upgraded to the Executive Floor at no extra cost. Rita at the front desk was amazing, and so were her male colleagues. Room met our expectations and extra bottled water was provided on request. Hotel has a good spa, swimming pool, jacuzzi, gym and team room. Staff were very pleasant and friendly. Concierge was awesome with all of our requests with regard to places, sights and transportation. Breakfast was ok, wide variety. Hot Pot dinner at the Shanghai Restaurant was great and quite an enjoyable experience. Nanjing Pedestrian Street, the Bund and Peoples Square are all within walking distance from the hotel. Numerous shopping malls are at your doorstep.

Minus: Breakfast was good; however, more chicken, fish/salmon would be a nice addition. Some of us don't eat pork and hence the spread becomes a little restricting. Waitresses need to be able to understand English far more than they do.

Plus: Convenient location

Plus: awesome room. great location. nice restaurants.

Plus: Everything was great. Decor, Location, staff. you can not find a better quality and quantity of on Breakfast anywhere else.

Plus: Great location...CLEAN!

Minus: It is what it is...a BIG hotel in a BIG city!

Plus: Location was amazing very close to the main shopping district.

Plus: It’s always a great hotel!

Minus: Nothing

Plus: We booked an executive suite with access to the lounge. All was fantastic. We had breakfast at the lounge and it was very comfortable. The location can’t be better!

Minus: Concierge team is not the most customer service oriented. They were not responsive and inpatient.

Plus: Frukost fantastiskt!

Plus: When we arrived we had our room upgraded and the view of the city was fantastic. I also loved the pool with the city view. Especially at night. The location is perfect. The hotel is right outside a metro station and you are only 1 or 2 stops from some of the major tourist attractions. The staff however is the best part of staying here, they are very polite, friendly and helpful. Also very generous with what they give you. And they speak good English in the lobby. I’d definitely stay here again if I came back to China and would highly recommend others to stay here too.

Minus: Nothing

Plus: It was a lovely place. Thoroughly enjoyed our stay there. Staff was excellent too!

Minus: The tour could have been slower. It felt rushed.

Plus: Utsikten över the Bund

Minus: Riktigt dåligt att inte räkna in service fee på 16,5% i det visade slutpriset.

Plus: Bekvämt , bra situerad,

Minus: Utsikten på gamla hus har försvunnit när de plockades ner

Plus: My husband and I stayed at the Renaissance Yuyuan during the Wuhan Coronavirus epidemic. Despite the difficult situation, the staff at the hotel from room service to reception and restaurant staff were all friendly and helpful. We felt very safe and secure staying here and will be recommending it to our friends/family. The hotel is located directly across the street from exit 3 of the metro line 10 Yuyuan stop and just round the corner from the Yuyuan shops.

Plus: overall is good and nice , the staff services are good . the room services food not bad and i like the location which near to every where and train behind the hotel . overall is perfect mark .

Plus: Hotel was good.

Minus: Frontdesk staff was not warm and felt like they were only doing a job. Does not make guests feel welcomed.

Plus: Convieient access to #10 metro line. A few hundred meters from Yu Garden. Great fitness center and pool on top floor. Great service, especially in executive lounge. Extensive international selections for breakfast, high tea evening and late desserts seven days a week. Long breakfast hours.

Minus: Bathrooms showed a bit of discoloration in grout and caulking.

Plus: Bra läge med fina möjligheter för träning i trevlig miljö. Hotellet har dock några år på nacken och det märktes.

Minus: Snyggare renoveringar. Bättre frukost.

Plus: Room, and to a certain extent, location because it's nearby the Yuyuan Garden metro station.

Minus: The front desk persons need to be friendlier. And with such a high-star rated hotel like this, the front desk staff need to have proficiency in English.

Plus: The location is great! You're within walking distance of the Bund, Old town is right around the corner, and a few other great places are walkable too.

Plus: Great location, and for a Chinese run hotel very nice.

Minus: The breakfast buffet is slim and too expensive if not included in the price.

Plus: The Hotel is very well appointed.

Minus: The criticism that we have is that the Club or Executive Lounge is poorly managed. When nearly everyone has to ask for knives and forks and spoons, Butter, there is no milk in the coffee machine or in the milk unit for cereals etc it is a sad reflection. I think I would recommend to stay at the Central Hotel or Sofitel.

Plus: The staff welcomed you into the hotel from the entrance door in their traditional Chinese. The hotel lobby was decorated for the Spring Festival. The rooms were extremely comfortable and a good size. Maids were very polite.

Minus: The reception staff English was limited. But it didn’t put us off.

Plus: The location is perfect for tourists.

Minus: The price for breakfast is too high.

Plus: Central location surrounded by shopping malls, restaurants and subway stations. Rooms and lobby are very well designed and decorated. Fantastic view of the shopping street and the square park. Lots of spaces in the rooms and comfortable beds.

Minus: Nothing negative!

Plus: Please Google "Shanghai Scam" if you are visiting. Location of hotel was good. It's one block from a major pedestrian shopping mall and you can easily walk to the river or to the square. The hotel room we got was a king and was really nice. It had a huge room and the bathroom was really nice also.

Minus: The A/C in our room didn't work. We notified reception and they sent an engineer to fix it and it worked for 36 or so hours after that and then blew warm air again. The reception staff said all the rooms A/C are bad and there was no point in moving us to another room. She said it's because the A/C units are old and the outside air is too warm to cool.

Plus: Convinient hotel with good facilities. Unfortunately I got a room change due to fullybooked and did got the room I actually payed for.

Minus: The room change to 2 single beds which is smaller than a king sizw bed.

Plus: Location

Minus: Is hard not to like this hotel

Plus: Central to everything in Shanghai, the maids were excellent, door staff were friendly and helpful and reception staff very professional. Wouldn’t hesitate to go back.

Minus: Nothing

Plus: I've stayed in the Jinjiang many times. Very good location - right next to a metro and close to the French Concession. Also, a decent number of restaurants close by. Rooms are very good, and a good size. Clean, comfortable.... All in all, a great choice.

Minus: No real problems. Wifi was wobbly for a bit one evening, but other than that, all good.

Plus: The room was very large, included living area, large desk, full bathroom with shower and bathtub and a separate wc. All spot clean. Not super-modern, but quite well kept

Minus: Staff attitude could have been better, nothing serious to complain about but just a smile helps

Plus: Läget och swimmingpoolen med ssunan.

Plus: Breakfast is good. We are satisfied! Location is great!

Minus: Please open windows in all rooms at least once per day. The air inside the room is from last century! Your rooms looks old and need to be refreshed so the price could be acceptable. Or do not refresh your rooms but give your customers better price.

Plus: Good location, close to metro stop. Nice pool and sauna. Good value for money.

Minus: Breakfast was ok, but the restaurant quite bad. The revolving restaurant at the top was closed. Facilities were good, but a bit outdated.

Plus: Location

Minus: Air con

Plus: The bed was comfy and the room was quiet. Great for getting a good night's rest.

Minus: The washroom needs to be better maintained. Mould in the grouting needs to be cleaned up, it's unsightly. The heater doesn't seem to put out any heat. Has it been over ridden to a general setting?

Plus: Inte ett typiskt hotell rum med bara en säng. Mycket bekvämt och älskade de extra bekvämligheterna. Kommer definitivt ta min hustru hit i framtiden.

Plus: Läget är bra och de har engelsktalande personal. Själva hotellet är mycket bekvämt och minibaren fylls på varje dag och är gratis (koks & sprite, vatten och kakor). Hotellets restaurang på 4:e våningen har en underbar utsikt och god mat. Jag gick för frukost och lunch, priserna är ok och maten är säker och välsmakande. Tunnelbanestationen ligger 2 kvarter bort, ganska bekvämt.

Minus: Läget är bra, men det finns ett underligt grannskap som korsar gatan (inte osäkert men inte trevligt att gå heller).

Plus: Hotellet var ett utmärkt värde för det betalade priset. Läget var perfekt. Det var gångavstånd till bund, yu-trädgårdarna, Xintiandi och många andra attraktioner. Personalen var mycket hjälpsam. Om du reser på en budget (och även om inte) rekommenderar jag det mycket.

Plus: Vi åt ingen frukost. Hade gjort en lång flygresa dagen innan. Vi behövde sova.

Minus: Inget vi tänkte på.

Plus: Vi blev uppgraderade till en svit. Magnifik utsikt från badkaret där de hade byggt rummet med glasrutor från "golv till tak". Personalen är hjälpsam och hotellet känns familjärt och omtänksamt tack vare personalens agerande. Frukosten är som en full lunchbuffe och väldigt riklig.

Plus: We love the decoration of the room, the shower gel, shampoo and conditioner they provided were Bio brand and smelled so good! The hotel locates well in the center, close to a metro station and easy to walk to many attraction sites! They even provide a short evening snack buffet for free and breakfast is excellent!

Minus: Only when you were walking towards it, seeing the outside of the building you may ask yourself, is this old looking building is my hotel? But inside it is good!

Plus: I love the location it is the center of all the places we wanted to go and 2 short blocks away from the subway which is very easy to walk with 3 kids in tow. We also found a tiny restaurant that provides good Chinese food for the times we wanted to stay in and eat. The free breakfast is excellent. Large varieties of food to choose from. Even my children were happily eating their breakfast choices. I love the midnight snack even if its just 2-3 dishes and tea. It was a nice way to end the night in the hotel without going out since it was winter when we went. The bathroom is very neat and the scent of the soaps are the best!

Minus: The only drawback is they didn't have a wide ramp for the luggages and the only ramp going up to the main lobby is steep..so you need to carry your luggages...few steps but i don't recommend for Senior Citizens who have difficulty in walking. I saw a Senior who had to be carried at the back by her son since there was no wheelchair ramp. And also morning breakfast there were a lot of people so the staff would come up to us and ask us to eat quickly so others can eat which I find rude. But they did not tell the Caucasian looking guests to leave. other than these 2 everything else in the hotel is perfect.

Plus: Hotellet ligger fantastiskt bra, nära till The Bund, gamla stan men även till det gamla franska kvarteret. Rummen är stora och fina. Frukostbuffen är mycket generös med såväl kinesiska som europeiska maträtter.

Minus: Det fanns ingenting som vi inte tyckte om.

Plus: Recent renovation made for a luxury hotel experience at a mid-range budget. Great breakfast!

Plus: Good location...near metro line, Yu Graden and not far from the Bund

Minus: Staff tried hard with English communications. Some staff were better than others. We were a bit surprised considering the big city and thatnthis was a chain of hotels.

Plus: Super fint inrett och sköna sängar! Fri minibar (vatten,läsk, snacks) och kvällsmål som de bjöd på, väldigt generöst och missade man sin inkluderade frukost kunde man istället äta lunch eller middag samma dag. Väldigt hjälpsam och trevlig personal. Bra läge! Nära till allt kändes det som.

Minus: Kallt i rummen, speciellt badrummet (vintertid).

Plus: Ett jättemysigt hotell med toppen läge, fantastisk service och frukost. Hotellet hade det lilla extra!

Plus: Very nice hotel in a great location. Excellent breakfast buffet. Room was comfy, great shower.

Minus: No

Minus: Vi har skickat ett mejl om att vi har glömt en handväska på hotellet men inte fått något svar, skickat från asablohm@outlook.com

Plus: Staff speak good English and helpful

Minus: no Parking

Plus: Vi blåstes bort av detta hotell! Älskade vårt rum och VUE Bar upp. Vi kan inte vänta på att stanna igen.

Minus: En stor nedgång - min man fick matförgiftning eller något från Aroma Restaurant Buffet. Inte säkert vad den finnas honom åt, men han spent de nästa 12 timmarna som evakuerar violently den alltifrån hans system. Bummer för en middag för 275,00 SEK. :(

Plus: View

Minus: Staff attitude

Plus: The location is great. The way they deal with the Corona crisis and hygiene at the breakfast ist very smart. Still love the Vue Bar roof top area.

Minus: The Mini Bar was not well equiped. Several items were missing (eg. Gin) and refill was not possible due to "supply shortage". The fact that Tsing Dao beer is not available sounds like a joke. Also there is no milk powder for the instant coffee in the room... Should be normal standard.

Plus: One of the best views in town.

Plus: Good location. Amazing view!

Plus: A little far from subway

Plus: The bath

Minus: Breakfast was total chaos.

Plus: The view of Shanghai skyline was fantastic including the Oriental Pearl tower and the Bund. Breakfast was delicious with a huge variety of international and local cuisine.

Minus: The staff could have been better skilled in making guests feel welcomed. For example we weren't greeted by anyone apon arrival. The swimming pool water was cold and the spa facilities are gender separated, as a couple we would have liked to enjoy relaxing together.

Plus: The location is great.

Minus: Shoe shine service is very poor.

Plus: Was extremely happy that they gave me a room with a view of the financial district

Minus: Just the delay in refunding the deposit. If we pay on the spot why should the deposit take a week or so to be refunded?

Plus: The River view is great.

Minus: The Buffet for breakfast was not good value. I had never expected so bad test Chine food in any Chinese location. Guest the cookers came from second grade cooking school.

Plus: Superb view of The Bund from the huge bedroom window.

Plus: Alla och

Plus: We came to the hotel to celebrate my fiancé’s birthday!

Plus: I really liked the view of the second tallest building in the world, The property was convenient to local sites and good food.

Minus: Nothing

Plus: Most things

Minus: Asked for river view but Rita not really a river view

Plus: Staff are focusing, responsible, nice view. .

Minus: the facilities are getting aged. Needed to tide up. such as bathroom door was stuck, has to squeeze into the room. The clothest storage is in the bathroom and not convenient.

Plus: Bra frukost och lounge

Minus: Lite mer engelska bland personalen, en del personal kan tyvärr för lite.

Plus: Good

Plus: Amazing hotel, very impressive! Comfortable, very clean, fantastic breakfast and a wide choice of good restaurants and places of entertainment!

Minus: A little miss-understanding that was immediately resolved by the manager Pablo Padilla.

Minus: Jag önskar att jag gjorde en frukostbuffé när jag bokade med dig.

Plus: Allt började så negativt att det var svårt att uppskatta något.

Minus: FÖRST bekräftade de bokningen av alla tre rum. Men i sista stund överraskade de oss genom att avboka dem. Jag skall ALDRIG ATT BO PÅ KEMPINSKI I MITT LIV.

Plus: Bra frukostvariation. Pålitligt internet. Badrumsartiklar (tvål etc.) har förbättrats sedan förra året.

Minus: Underhållspersonalen var högljudd i mitt i natten. Telefonväckningen kom en halvtimme senare en morgon. Duschen läckte in i badrummet.

Plus: Bra läge.

Minus: När vi anländer var vårt rum inte klart och receptionen gjorde en dubbel insats på vår bokningsväg.

Plus: Breakfast

Minus: Facilities maintenance in the room is low. Master light switcher was not working and generally there was a problem as we could not switch off the light in the room . So should call reception and technician to fix. Not very convenient at midnight

Plus: Good location

Minus: All is ok...

Plus: A fairly genuine five star hotel with well appointed rooms including the "standard" amenities, restaurants and facilities. Location in the heart of Pudong's business area suited my needs well.

Minus: Complimentary WIFI is a bit irritating in the it required constant re-logging on even inside the 24 hour day - none of the various location logins remembers you. The spa is mediocre with relatively poor service and the pool is far from the expected comfortable resort hangout but rather like a small town community pool where you are given a gross looking community bathing cap before entering the water. While I realize that I'm in a foreign country the overall level of English speaking (understanding) in public areas is below expectations for this class of international hotel. A $ 133.00 charge for a 3 hour late checkout.

Plus: The location of the hotel could not be more perfect! I walked to the incredible mega skyscraper, the Shanghai Tower, the iconic Shanghai World Financial Centre, the unmistakeable Jin Mao Tower and of course, the one and only Oriental Pearl TV Tower. All on your doorstep. All these observation decks, though in close proximity, are worth visiting! The hop-on/hop-off bus companies all have stops nearly, the Super Brand Mall is just down the street. I had a spectacular view of the Huangpu River and it was truly breath taking. The floor to ceiling glass wall makes it possible to observe the nightly display of lights from everywhere in the room. The room was spacious, ultramodern yet warm, with a stunning bathroom that had both a shower and a huge bath. The towels and bedding was of a superior quality and the bed was perfect! I asked for a firmer pillow and got one immediately, with someone following up on whether I was happy. It is worth getting a room with access to the Executive Lounge on the 28th floor. Not only are the views spectacular, but breakfast, lunch, afternoon tea, happy hour and dinner exceeded my expectations (I did not do all on the same day). I had forgotten an important medication and I do think the person who assisted me could have been more helpful. The rest of the staff were great! The pool and spa also get 5 stars! A visit to the pool is a must! I travel extensively and this was one of my best experiences!

Minus: The hotel lobby can become very full - to the point of it being overwhelming. You also had to queue for a while to see one of the guest relations persons.

Plus: Location was fabulous and the pool floor was spectacular.

Minus: Only thought the tea in the lobby lounge was too expensive.

Plus: Everything! The staff and the level of service was excellent. I must particularly mention Jocelyn at the executive lounge who was extremely helpful and caring. The executive lounge access is also definitely value for money. The reception staff were also kind enough to extend our checkout by an hour on request.