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Thanks to Collin at the front desk, my stay was perfect! He not only upgraded my room, but he ensured me he'd personally handle my concerns and he did just that. The hotel is central to everything downtown and you can walk everywhere. Parking is a drag, as you must valet park and it takes a minimum of fifteen minutes to get your vehicle if you're lucky. It also cost 45.00 a night to park...
Great room, very clean and spacious. Excellent location walking distance to Eaton's Center, St. Lawrence Market and theatre district. Close to Porter shuttle hotel. Workout room was small and parking and drop-off area very busy. Breakfast very expensive at the hotel, but Starbucks located across the street.
Food and staff were excellent at the Bistro, and location was good. Water pressure was poor in shower and had trouble getting cold water in shower.
The amenities in the room were very nice; good entertainment and comfort. Great location to downtown core. Parking and access to the hotel is a little difficult, only because it's off Yonge St, the main street downtown.
I love the design and functionality...the bed is soooo comfortable. Gym was small but nice. air conditioning unit was a bit loud, but not unbearable.
It was a total breeze from start to finish; Great location, Great staff, Clean, Quiet Comfortable!
Great customer service, excellent location, reasonable price for the room service and the entire stay, kitchenette with all gadgets you may need, great facilities... The only drawback was a somewhat noisy AC unit but that did not prevent us from sleeping in a very comfortable bed.
They're staff were very accommodating I got a bunch of random charges for 'custom package' and 'upgrade' charge and didnt even get the room i had requested and paid for! It ruined my stay because it felt like a waste of my money. I ended up going down to have them removed, upon check out I had to request the removal of the fees a second time
Location Rude staff that are very non accommodating. Very dated rooms
I really enjoyed the facilities and the proximity of the hotel. It was great that the hotel was attached to the PATH as well.
Getting away Clean quiet
Breakfast nothing everything was excellent
Bra gym. Centralt läge i downtown. Restauranter, pubar och kiosk i hotellets bottenvåning. Vänlig personal. Saknade gratis Internet på rummet. Finns dock gratis trådlöst Internet i hotellobbyn. Lite gammalt inredning i korridorer. Ingen charm. Bäst för business.
Service reception och läget mitt i stan. Det mesta finns nära shopping restauramger och utfluktsmöjligheter. Trånga rum som saknar minibar kylskåp.
The staff was wonderful. They truly went out of their way to help me with my Internet problem. The view of the office building from my room. The fire alarm check that went on way too long. The construction down the hallway was very noisy. I could hear conversations in the next room and in the hallway.
Comfy bed Delicious, impeccably cooked steaks Nice pool area El Labo soaps smell amazing Room service was very fast and friendly Very few gluten free items on menus Several times we had a hard time getting in touch with staff (consierge, maintenance, bell desk) Room was incredibly cramped and looked hastily repaired or shoddily renovated Room smelled of previous tenants body odour or cigarettes Closet light was clicking on and off sporadically Steam room in health facilities seemed unclean/didn't smell good
Beautiful newly renovated room, friendly staff and great location. The room could have been better sound proofed to noise in hallway. Could hear conversations of passerbys easily in the middle of the night.
The Royal York has a great location and fabulous staff. The rooms are beginning to be renovated and the bathroom is TINY but they work. When they have good prices this is a great option!!
Amazing staff, decadent surroundings, great views, incredibly comfortable beds and accommodations, Union station is across the street for transportation and the hotel itself is like visiting a landmark - it's beautiful. The price is high, but it's for all of those reasons. Thin walls. A lot of the comfort and decadence was dampened by some people who decided to have a "get together" around 11 PM next door that continued until about 2:30 AM. When it was down to 2 people you might guess what the next hour sounded like. Needless to say I did not sleep. I had to check out for an early flight around 4 AM, so I didn't bother kicking up a stink with management. I will next time though. I would stay again, but will request a room not joined if possible. Other than the inconsiderate neighbours, I loved the hotel.
Location, location, location... Awesome accommodations! Construction rescans renovations that were occurring when we were there...
Centrally located Affordable valet parking Helpful staff Quick check in Quiet room Clothes iron was damaged No blow dryer was provided Sink did not hold water for shaving, stopper was broken Mirror was showing signs of corrosion Bathroom door made entry/exit difficult No USB charging ports Cleaning attempted to enter my room at both 7:30 AM and 8:45 AM. That was very unwelcome.
central location room was hot. small too. hotel needs h full redo. looks and smells old.
Quick getaway with the wife!! A little romance and peace and quiet! Enjoyed the ambiance, food, drink and service in the Library bar! Highly recommended
Deluxe Rooms are by far larger and more comfortable than Fairmont Gold Rooms, 500 sq ft vs 250 sq ft. I stay with Fairmont a lot and the old Canadian Pacific Properties are very grand. Staff is excellent. Restaurants offer decent food at a fairly high rate which you would expect at a hotel. The fireplace in my room is silly and its fake, they should just put a fern inside it. Housekeeping crew was great. I always tip them. The air conditioner was awful in 17-135. They tried to fix it twice. It was hot outside and the room was cooler but not cold. There was really nothing else I was unhappy with as I love Fairmont's high standards.
Loved the Olive Bar and convenience of dinning and shopping all in one :-) Nothing...
staff was friendly. room was clean feel like iv stayed in better rooms for a lot less!!!!!
Location and comfort. Price
Great location. Easy to walk to Harbor front, CN tower, Aquarium and more. All just 5 mins walk away, great for kids of all ages.
Not a thing
Location was terrific Hotel system was down at check Iin. So didn't get to room until later. Ordered a cab for 5 people, 5 hours before we needed it and it didn't arrive. Staff ran around blaming others, but still no cab arrived for 5 people. 20 minutes later, we ended up taking two cabs. Next day (Sunday) we asked for a late check out of 1 pm (only an hour after regular checkout time). They said no, we could have until 12:30 only. The price of the room far exceeds the services provided.
Very friendly and helpful staff
Staff was competent and very friendly. Concierge helped me several times and obtained discounted tickets to Aquarium and Hockey Hall of Fame. Hotel overlooks railway and train noise started early in the morning and was clearly heard in the rooms-go street side. No refrigerator or minibar in the room and no movies on TV.
Service, location, room, views and property. Nothing
The room was clean and comfortable. The bathroom was big and clean. The staff were friendly and helpful.
Det mesta. Hade inget direkt att klaga på. Om det fanns något så var det att man som ungdom inte kände sig kanske exakt likvärdig i personalens ögon som en vuxen.
Läget var perfekt mitt i city. Ett trivsamt hotell med mycket trevlig personal och två bra restauranger. Inga negativa upplevelser
service was great, the view was beautiful, the room was excellent. It seemed like the stars aligned for us, but that just may be the great service of the hotel. The weight room was great. The concierge made a reservation for us at this great restaurant downtown. I can't really say there was anything I didn't like about the hotel. I did a lot of research on hotels in toronto, and this was the highest rated and for good reason. If you're on the fence, go with Shangri-La
It doesn't worth money. I give it 3 star place with 5 star price. See previous
Greeted warmly when we arrived, shown personally to our suite. All staff whether at the front desk, valets or cleaning staff went out of their way to make us feel welcome.
Room layout, lighting, bathroom & view HVAC - too warm without windows that open
As soon as I arrived , I was greeted with a warm welcome where I felt like I was home away from home. I told the concierge that it was my first time in Toronto and he upgraded our room to the lake side view. When I got to the room, I saw why he had upgraded to the Lake view was even more incredible than I had imagine
Beds were very comfortable. Carpets were a little dirty
I enjoyed the friendly and professional staff. If you drive into town with a larger vehicle, you will not be able to park onsite. Parking in other locations becomes costly.
Location to my business The room facilities were below average. No Fridge. Not able to open window for fresh air.
Facilities were excellent and the staff helpful
Close to everything downtown, one block from subway, clean, modern, friendly helpful staff. A little expensive but that may just be the prices in Toronto.
Great location Easy check in Dated rooms Not sound proof - could hear everything in hallways and on road (I.e. Sirens) No fridge in room Bathroom was very old - needs to be updated badly
very clear, affordable, and walking distance from downtown Why would Hilton not offer free WiFi these days for international travelers?
staff quality of the rooms, old bathrooms, no minibar
Great stay, nice pool, jacuzzi and sauna. rooms were big and comfortable.
Nothing, I didnt stay there. They gave my room to someone else. Hilton booked me in an oversold hotel. After traveling 11 hours I showed up and they said i had no room! I paid for 2 nights in advance and it was PAID for. How could Hilton do this? I am a HiltonHonors member, being a member doesn't mean much to them, where is the loyalty? They gave my paid for room to someone else and told me to go find another hotel. UNBELIEVABLE!!
Unfortunately due to a late flight, I got in at almost 3:00 AM. They put me on the 26th floor. They didn't tell me there would construction starting on the 26th floor at 8:00 AM. It was terrible. The hotel was not sold out either... It was loud and very difficult to try and get that extra 30 minutes of sleep I needed...
The hotel is modern and it has a great location. Surrounded by amazing restaurants and places of interest. The views are phenomenal and super friendly stuff.
Great location and very nice and helpful staff. Rooms were great. The AC worked well and bed was comfortable.
I booked and got charged thru Kayak,com; then I found out got charged second time by the Westin. I contacted their billing dept. and was told I will be issued the refund for the second charged. I have not received the refund for almost a week. I will contact them again if no refund or the refund is not correct. Parking fee is $50 which is expensive. .........
Love this hotel. Perfect location. Comfortable beds. Staff are always friendly and super helpful.
Great location, our room was clean and nice with a beautiful view of the harbor, and staff were very friendly. The pool was nice. I would stay here again. Parking was expensive ($40.00/day for self-parking, $50.00/day for valet), extra fees to use wifi in rooms, but free in lobby. Concierge was knowledgeable about tourist attractions, but didn't know anything about the public transportation when we asked questions about it.
Customer Service Location First impression- No soap - though housekeeping resolved issue quickly Constant noises Rm 2616. Difficult to have a restful night. Though I would give the place another chance. I believe my issues were just bad luck.
Room service was fast and friendly Valet parking people are too bossy
Hotel was spotlessly clean. Room size was above average. The bed was comfy, with crisp linens. In room coffee and bottled water included. All staff encountered were friendly. New Balance gym gear rental $5/d is a great idea (I didn't use it). Parking is horrendous! The hotel entrance is undergoing renos - there is NO curbside signage to direct you to parking facilities. $50 valet and $40 off-site (over a block away), both with in/out privileges. The price came as a surprise to me as I had read $35 valet online when booking. Water pressure is lacking in bathroom sink but shower pressure was ok. Restaurant is overpriced. There was no hotel directoy or signage to indicate pool location, nor was it mentioned at check in.
Location location location and very comfortable beds More food options would have been great
Great location right on the waterfront. Easily within walking distance to most everything. Great views from the restaurant in the south tower. Room was somewhat dated. It was still very acceptable, but due for an update sometime in the near future.
Great service with clean room Wifi didn't seem to work very well.
I contacted the hotel to confirm our reservation as we had booked it online a month ago and was forwarded to reservations and the lady was not helpful at all and told me the booking was for two double beds even though my statement from Kayak said 1 King bed. She was rude and didn't want to assist and instead told me she can put in a written request with the front desk for a King room but we will only get it if there is one available. She said someone would get back to me to confirm and no one did so I called the hotel again and again they put me through to reservations and I spoke to someone else who was not helpful either. The third time, I called the hotel and asked to speak to the front desk and spoke with Leonard and explained the situation and the confusion on why we were being told we could not have a king room when this is what we booked. He went above and beyond and not only did he make sure we had a king bed, it was on the 35th floor and lakefront room. It was beautiful and we had a wonderful anniversary. Thank you Leonard. The hotel staff were amazing and polite but the people working the phones for bookings, were not helpful. After dealing with the reservation staff, it put me off and made me want to cancel my reservation as I was unsure if this was a reflection of what the service would be at the hotel. I did not appreciate that the woman I spoke with to confirm my reservation told me to call Kayak to fix the problem of why it said 2 double beds in the hotel system and not King. I told her I had a confirmation email from Kayak and could forward it but she did not want to help me.
The room size, decor, free internet access, and friendly helpful staff Nothing
The hotel is beautiful. Really did a wonderful job remodeling. Rooms are quite large with generous seating areas and extra large bathrooms. Location is great.
The hotel property was immaculate and was in walking distance to many places of interest such as Eaton Centre, St. Lawrence Market, Distillery area, St. Michael"s Cathedral, SONY Performing Atrs Center and many fabulous restaurants and bars. The employees of the hotel were motivated in making our experience a great one. The concierge staff were most helpful with their suggestions and directions.
Convenience, and super friendly helpful staff. Location was very good. if you want to use subway to get around it is perfect. Would have like to have known remodeling was in process.
The room was great - nice, clean and large. Plenty of stuff within walking distance. Do the hop on hop off bus if you are visiting. needed a new mattress
Great hotel in an excellent location. The "hop on hop off" bus tour has a stop within 1 block of the hotel. Several good restaurants within walking distance.
We were very impressed with The Omni King Edward from the moment we arrived. The service is impeccable. The lobby, rooms, elevators - everything, really - is first-rate. Our only regret was that we could only stay one night, since it was a quick weekend getaway. This was our first time in Toronto, and we will be back - at the King Edward. Valet parking, at CAD$40-45 per day, is a bit excessive. Since we were there on a weekend, it was easy enough to find on-street parking.
The rooms were big and well appointed. The beds were very comfortable; so comfortable that I bought one of their pillows. Only a shower, albeit a large one, but no tub. Room could have used more light.
could have used a cash machine somewhere in the building.
Our room was spacious and comfortable. I did not realize that guests would have dogs in the hotel. I prefer a pet free location.
- Yorkville location is decent - Restaurant is good, and bar is solid - Big bathrooms and spacious rooms are pleasant - Area under construction, lots of noise, poor views, and inaccessibility to hotel via car/Uber. - Really crappy facilities. Half gym, tiny pool. - Under staffed, so it takes 30 minutes to check in - AWFUL value for money. It honestly feels like a holiday inn with ikea furniture, and some fancy tiling. There is nothing unique or special here. Very bland in taste and design. - This should be the lead link on overpriced dot com.
I liked everything in the room. Was very comfortable and relaxing. The bar was just great.
The quality of the hotel for bthe price. The inclusion of breakfast was a great plus.
Location, good service at the reception, proximity to convention centre and train station. Great view in room 2500. Nothing
Comfortable room, with amenities. Staff friendly. Convenient to convention center. Faucet may have been a bit leaky. Didn't love the bedding, but got used to it.
Rooms were clean and nice. Staff was professional and courteous. Nothing
Location Rooms could have been cleaner
Friendliness of staff, good breakfast, excellent room.
The service and styling is spot-on, generous room size and appointments that made the price good value
Friendly staff, value for money and very clean Nothing not to like
their rooms are very clean. their lobby's workers are very kindly. their restrant's workers have a poke face.
best value, great location, upscale, would stay nowhere else in downtown Toronto price of two drinks in the bar, asked for a glass of wine and a scotch and got a bill for $38
I enjoyed the quality of the room, th ebed was especially comfortable. the spa closed early and the prices of in room dining was out of proportion of Canadian hotel prices.
Ease and comfort checking in and out. Facilities are fantastic!
The location is great. Short walk to everywhere and multiple places to eat nearby. Be aware that you HAVE to valet park, which costs $50 per night per car. They do not give you the option to park yourself.
People very friendly...Jon twigg very kind to get door leading into our room fixed. Door didn't work..had to wait to get fixed. Room not ready when we arrived at 330pm, had to wait 20 minutes in lobby. Bed not turned down second night we were there. Hairs found in our bathtub..
Attentive staff Need exhaust fans in the bathroom Lack of TV stations in the lounge - why in Canada could we not see the Stanley Cup playoffs in the lounge???
We inadvertently left somethings in the car that was valet parked. Our bellhop brought our bags up and immediately helped us with our situation. In a few minutes our other items were up in our room. It was so effortless. I also loved how well staffed if was and how ready they were to help us with anything.
Friendly staff, clean and quiet room with free wi-fi, bottled water, tea and coffee, great location walking distance to many restaurants, bars, coffee shops and tourist attractions Pricey bar and restaurant
Parking,staff and the badroom piep in lift
Quick service. When my granddaughter and I arrived, there was water on the bathroom floor, from a leaky toilet. The problem was resolved immediately. Professional and friendly staff. Glass walls on the bathroom...greatly reduced privacy. Would prefer bathroom door with a handle.
Nice, comfortable bed. Very spacious room. Lobby is spacious and uncrowdwe. Ambulance siren at nite a recurrent annoyance.
Location is fantastic... I walked right out the door into a great restaurant
Great location, very nice rooms None
i had a great time, the hotel was clean, the staff was friendly and helpful.
Staff gracious and kind. Television didn't work all the time. Volume was issue
The staff was friendly and vary nice. The location was good. And the bathroom was beautiful. I don't understand why they charge $1.00 for every local call. And the price was not worth the room.
nothing Poor internet connection. Poor security. Location near night club, not safe at night time. Dirty bedsheet.
In the theatre district walking distance to Princess of Wales. Lots of restaurants in the area. Friendly staff even offering a bottle of water to take away on check out. Easy access by subway and street car from Unuon Station. Nothing negative to report based on our 1 night stay.
Couldn't believe how close to everything this hotel was.. amazing! Outdoor pool on the 17th floor was amazing! Urban sanctuary type deal as sunny with a view of downtown and cn tower No issues found during my stay
My room was large, beautiful, and clean. The hallways were a bit difficult to navigate and I got lost a couple of times until I got a acclimated to it. I went around in circles before I could find the elevator! The hotel is very special because it sits directly next to Rogers stadium, which is the home of the Toronto Blue Jays, & I understand that there is soccer there too. If you sit in the hotel's restaurant, you can look directly into the stadium, and it's a great deal of fun. However, I understand that there are some rooms that also look directly into the stadium but which do not have windows to the outside, so these rooms would make a sports fan very happy but perhaps others might be disappointed. Be sure to ask for a room that has a window to the outside if you don't want to face the stadium. The concierge was very nice, and attempted to be very helpful. However, she did not give clear enough instructions on how to get around the city. Taking a cab was a big suggestion of hers, & I really wanted to learn how to use public transit. Perhaps part of the problem, however, is that Toronto's subway system has not grown as the city has grown. It is not that widespread or complex, and in order to reach many places, there's a great deal of transferring necessary between train and street car. So this is difficult for a tourist to learn quickly.
City view room wasn't available when we arrived (which we were supposed to get) so they gave us a room with a view of the centre feild of the Rogers Centre so we watched the Blue Jays baseball game from our room. Loved it!
Large rooms and beautiful large bathroom. Staff friendly and happy to help
Fast check in, complimentary breakfast above the norm, close to transport and entertainment Expensive parking. Wifi should be free.
it was a nice view and the water front wasn't to far from the amphitheater were i was going it was over priced for a small hotel like that
Everything is very close by, Excellent living rooms in each room, not just a typical bed and a desk, and the TV check out was very convenient. they up graded us to a stadium view, that was good but they left the flood lights on all night. Seemed like a waste, but I guess that really has nothing to do with the hotel. Also we got unlucky and the kitchen was closed due to a break down, but I have eaten there before and it is very good
We loved the location as it was a perfect home base for us to explore downtown Toronto on foot, via the Subway, streetcar and taxi cab. We initially chose the hotel for its close proximity to the cne and the cn Tower but were pleasantly surprised at how easy it was to access many tourist attractions in the area. The hotel itself was clean, the pool was lovely and the staff were exceptionally pleasant. We'll be back! The exterior grounds were not up to the standard one would expect for an International hotel, (weeds, faded paint on signs, etc.)
Large modern room. Due to Blue Jays game they had no parking available when we arrived. I had to find off site parking which cost $40 then move my vehicle to the hotel after the game and pay hotel $35. So $75 to park, was NOT happy with that. No free wi-fi. Charge was $12.95. The room was not cheap, do they really need more of my money for wi-fi? I travel often and I cannot remember the last time wi-fi was not included for free. No in room safe.
It's right next to the ballpark. You can eat lunch and watch the game from the hotel restaurant. Centrally located. It's super convenient. I hated the fact that they charge to use wifi or the internet in the business center.
The hotel was very convenient and central to many of the Toronto tourist attractions, and the novelty of watching the baseball game from the restaurant was great.
We were in town for a concert and a Jay's game, the location was perfect. We love to be near the waterfront when in Toronto and this was our favorite location so far. The hotel is smaller in size which is nice, not too busy, it's clean and the staff was great. The pool area on the 5th floor is a great location to sit at night and enjoy a cocktail while people watching. We have no complaints about this hotel. A little pricey but I guess you pay for location.
Location and the updated modern rooms were very clean!
Settled into the hotel restaurant for dinner--seemed nice at first glance--only to discover that the only way for guests to use the pool facility is to enter and exit, you guessed it, right through the restaurant. Read: noisy kids, waterlogged floors, noisy commotion, did I mention noise? Yeah. Noise, lots of noise. What an incredible fail for Radisson.
very nice updated hotel close to many attractions and public transportation. staff could have been more knowledgeable about locations and attractractions
Loved the full wall of windows with shutters on them in the bedroom and windows/skylights in the bathroom. Made the room so wonderfully bright in the mornings. Modern updates gave the room a high-end look and feel. Very beautiful. Very comfortable. We experienced four minor annoyances. Firstly, the fireplace (which came with a remote - pretty cool) made squeaking noises when it was on. Secondly, the mattress was overdue for a change - my side had a significant body indentation in it. Thirdly, the lower spigot in the shower was not attached to the wall - it stuck out about a foot or so into the shower. Lastly, the old tub is still in the bathroom but really just takes up space (it's a short tub, so no spa-like soaking). None were huge issues, just minor details that should be addressed.
The location was phenomenal, within walking distance of so much -- only a 10-15 walk from Air Canada Centre, a couple minutes from the Rogers Centre/aquarium/CN Tower, and just a short subway ride from the ROM and Casa Loma, etc. The restaurant behind the hotel (Amsterdam Brewhouse) was absolutely fantastic as well. The rooms were so clean and big and comfortable. It was perfect for a weekend getaway. On top of it, the staff was so friendly and helpful, making for an even better stay. The only thing I really didn't like was the fact that parking wasn't free for hotel guests (it was $21/day), but I know that it's a hotel in the downtown area of a large city, so they can't really control that/you should expect to pay for parking.
The location was pretty good with pretty quick access via street car to the main subway terminal. Staff was also very friendly and helpful. This is definitely not a luxury hotel. Things look nice but the hotel is old with a new coat of paint. You can tell where the renovations were done on a budget so things looked nice, but were not actually done well. In addition, the walls were paper thin. We could hear the people in the next room having a conversation. We did get the hotel for a very good rate, but there is absolutely no way the rooms are worth normal price. The hotel itself is not bad, but it is by no means 'luxury.'
Everything was great and staff was amazing. Very clean. Great location a couple blocks from everything. Parking was a mess was told $21 dollars but credit card was charged $35
The breakfast french toast was delicious. Good downtown location. Room didn't have blackout curtains, but it did have Eastern exposure (i.e. the early sun). I think the more expensive rooms had blackout curtains, but that should be a standard feature, not one you pay more for! Bathroom didn't have a toilet-paper dispenser. Had to unroll it on my own. Nor did the shower have a full closing door- only half the shower was covered.
Great location between Ontario lake and the CN tower!
Room was nicely appointed, clean. Location is great although construction is going on in street for awhile
Room was clean bright and comfortable, staff was professional courteous and quick. Parking was an issue, went to a ballgame and left after the game. Vehicle was left in parking lot at hotel took me over 35 minutes to exit lot. Restaurant at hotel is beautiful but not family orientated.