The staff was wonderful. They truly went out of their way to help me with my Internet problem. The view of the office building from my room. The fire alarm check that went on way too long. The construction down the hallway was very noisy. I could hear conversations in the next room and in the hallway.
Deluxe Rooms are by far larger and more comfortable than Fairmont Gold Rooms, 500 sq ft vs 250 sq ft. I stay with Fairmont a lot and the old Canadian Pacific Properties are very grand. Staff is excellent. Restaurants offer decent food at a fairly high rate which you would expect at a hotel. The fireplace in my room is silly and its fake, they should just put a fern inside it. Housekeeping crew was great. I always tip them. The air conditioner was awful in 17-135. They tried to fix it twice. It was hot outside and the room was cooler but not cold. There was really nothing else I was unhappy with as I love Fairmont's high standards.
central location room was hot. small too. hotel needs h full redo. looks and smells old.
Comfy bed Delicious, impeccably cooked steaks Nice pool area El Labo soaps smell amazing Room service was very fast and friendly Very few gluten free items on menus Several times we had a hard time getting in touch with staff (consierge, maintenance, bell desk) Room was incredibly cramped and looked hastily repaired or shoddily renovated Room smelled of previous tenants body odour or cigarettes Closet light was clicking on and off sporadically Steam room in health facilities seemed unclean/didn't smell good
Quick getaway with the wife!! A little romance and peace and quiet! Enjoyed the ambiance, food, drink and service in the Library bar! Highly recommended
Loved the Olive Bar and convenience of dinning and shopping all in one :-) Nothing...
Beautiful newly renovated room, friendly staff and great location. The room could have been better sound proofed to noise in hallway. Could hear conversations of passerbys easily in the middle of the night.
staff was friendly. room was clean feel like iv stayed in better rooms for a lot less!!!!!
The location can't be beat. It's near the entertainment, arts, and business districts. Union Station is right across the street. The hotel interior is gorgeous. In a city of glass and steel the old stone/marble really feels nice. The staff was very friendly and accommodating. My room was not renovated like some of the others mentioned by reviewers. The decor was dated but comfortable and good enough for the stay.
Centrally located Affordable valet parking Helpful staff Quick check in Quiet room Clothes iron was damaged No blow dryer was provided Sink did not hold water for shaving, stopper was broken Mirror was showing signs of corrosion Bathroom door made entry/exit difficult No USB charging ports Cleaning attempted to enter my room at both 7:30 AM and 8:45 AM. That was very unwelcome.
Predictable level of service and comfort Construction noise
Location, location, location... Awesome accommodations! Construction rescans renovations that were occurring when we were there...
Läget var perfekt mitt i city. Ett trivsamt hotell med mycket trevlig personal och två bra restauranger. Inga negativa upplevelser
Det mesta. Hade inget direkt att klaga på. Om det fanns något så var det att man som ungdom inte kände sig kanske exakt likvärdig i personalens ögon som en vuxen.
City-nära läge, lugnt område, bra frukost, trevlig personal, rent Fick 90 cm hård säng (twin beds trots enkelrum bokat), litet rum, korridoren luktade sur heltäckningsmatta, lyhört mellan rummen, dyrt med tanke på standard
Utmärkt centralt läge, rent och prydligt. Genomgående trevlig och tjänstvillig personal. Lite inklämt lågt hotell mellan höghus varför utsikten var mindre bra. Renovering pågår, luktade målarfärg men inte besvärande.
I booked and got charged thru Kayak,com; then I found out got charged second time by the Westin. I contacted their billing dept. and was told I will be issued the refund for the second charged. I have not received the refund for almost a week. I will contact them again if no refund or the refund is not correct. Parking fee is $50 which is expensive. .........
Beautiful Lobby and bar area. Beautiful Lake views with very spacious and well appointed rooms. Very Friendly Staff, check in was fast and friendly. Great location in the City. Hallways and rooms need some updating. Paint, wallpaper and furniture is somewhat dated, faded and chipped. Old refrigerators that don't work still in room. We had someone's dirty undergarments under our bed. Billing errors were widespread and took several calls to fix. Parking is pricey at $50 a night. Nice breakfast buffet. Walk to most major venues or take public transportation which is clean and inexpensive.
Love this hotel. Perfect location. Comfortable beds. Staff are always friendly and super helpful.
Great location right on the waterfront. Easily within walking distance to most everything. Great views from the restaurant in the south tower. Room was somewhat dated. It was still very acceptable, but due for an update sometime in the near future.
Lobby and entry upscale and classy. Excellent location. Room comfortable and well appointed. Room was noisy - fairly constant elevator and/or hallway noise. Could hear neighbor's phone conversation. Bathroom tub a little dated.
Great location, our room was clean and nice with a beautiful view of the harbor, and staff were very friendly. The pool was nice. I would stay here again. Parking was expensive ($40.00/day for self-parking, $50.00/day for valet), extra fees to use wifi in rooms, but free in lobby. Concierge was knowledgeable about tourist attractions, but didn't know anything about the public transportation when we asked questions about it.
My adult daughter and I were celebrating my birthday. My daughter told this to Laveera upon check in, and she immediately gave us an upgrade to a lake view room, and when we came back to the room after shopping, Laveera had ordered a lovely bottle of wine and a cheese tray for us to enjoy. I will definitely stay at the Westin Harbour Castle again and recommend it highly. A big thank you to Laveera!
Great location and very nice and helpful staff. Rooms were great. The AC worked well and bed was comfortable.
I contacted the hotel to confirm our reservation as we had booked it online a month ago and was forwarded to reservations and the lady was not helpful at all and told me the booking was for two double beds even though my statement from Kayak said 1 King bed. She was rude and didn't want to assist and instead told me she can put in a written request with the front desk for a King room but we will only get it if there is one available. She said someone would get back to me to confirm and no one did so I called the hotel again and again they put me through to reservations and I spoke to someone else who was not helpful either. The third time, I called the hotel and asked to speak to the front desk and spoke with Leonard and explained the situation and the confusion on why we were being told we could not have a king room when this is what we booked. He went above and beyond and not only did he make sure we had a king bed, it was on the 35th floor and lakefront room. It was beautiful and we had a wonderful anniversary. Thank you Leonard. The hotel staff were amazing and polite but the people working the phones for bookings, were not helpful. After dealing with the reservation staff, it put me off and made me want to cancel my reservation as I was unsure if this was a reflection of what the service would be at the hotel. I did not appreciate that the woman I spoke with to confirm my reservation told me to call Kayak to fix the problem of why it said 2 double beds in the hotel system and not King. I told her I had a confirmation email from Kayak and could forward it but she did not want to help me.
The view and location. Restaurant food was terrible, room was outdated with stains everywhere and scuffs/scratches all over the room. Also everything was far over priced, i.e. $10.00 for wifi.
The check in was one of the best I ever had. We found in the morning fresh ketchup in the bed after a late night check in. The door stopper in the bathroom was so loos you could see the entire anchor. Tv had break outs every other minute and you could still see hand marks from so body all over the room. After reporting that during check out I was porimissed a manager to get in contact with me. Nothing happened...
Room service was fast and friendly Valet parking people are too bossy
Service reception och läget mitt i stan. Det mesta finns nära shopping restauramger och utfluktsmöjligheter. Trånga rum som saknar minibar kylskåp.
Bra gym. Centralt läge i downtown. Restauranter, pubar och kiosk i hotellets bottenvåning. Vänlig personal. Saknade gratis Internet på rummet. Finns dock gratis trådlöst Internet i hotellobbyn. Lite gammalt inredning i korridorer. Ingen charm. Bäst för business.
Nice pool and workout facilities, good location, comfortable bed, nice grounds around the hotel On demand wasn't working we called several times for someone to come and fix and each time they said they would and never did. The pool was being repaired as we swam (painted around the pool area), the breakfast included was great however the information was not conveyed correctly and we were apparently in the "wrong dining area" the exact same breakfast was in the "right " are so don't understand the comment by staff.Simple information about the breakfast and hotel was not available in the room directory so we actually had to call down to ask(no reason for this if made available in the room)
It was nice that there were 2 pools and that they were available a lot of the time with long hours of operation. We updated for a "deluxe" room but we had mold on our ceiling, and there was a chunk of wood missing from our balcony, and also the mattress was very poor quality.
I had stayed here in the past and it always wasn't as nice as it was this time. Rooms have been painted and updated. The bed was great! Prices went up a little and still breakfast isn't included. Parking should be cheaper for those staying at the hotel.
Kids loved the pool. Weight room was decent for a hotel gym. No wifi in my room! I had to go downstairs to the front lobby to get wifi. So no working from your room and no Netflix from your room. The room felt outdated. The lamps were old lamps, the bed was very stiff.
The hotel is too far from downtown. You have to take a bus and then the subway. The write-up gave you the impression that you are very close to downtown. We had to change our room due to the fact that the air wasn't working. The elevator was not working.
The elevator service was so poor the holes Halls were extremely hot Hotel elevator extremely slow and the Halls were completely hot could not breathe thank you I will not travel there again
The location,lobby and pool were all nice features The rooms seemed very old and dirty, room service not that great
The room was extremely dirty, with the exception of the bed. There were almond bits left on the furnace and the tables were sticky. The décor of the room needs to be refurbished, as paint and other areas are deteriorating. There's also been multiple times when there were no staffs at the reception area, leading to long wait times.
Breakfast was good Staff was extremely helpful Rooms weren't clean Insects in room Slow elevators Balcony dirty
the only Too many stairs
When we arrived I had asked for a handicap room if available as my husband is disabled. We were given one on the first floor. When we entered the room it was hot and had a dank odor. The air conditioner was blowing out warm air only. We called the front desk they sent a gentleman to checkb it out. His reponse was "it's running as cold as it can". We asked to be moved to another room. The second room we were moved on the second floor was dirty and smelled of tobacco smoke. what upset me the most was the strong tobacco smoke smell on supposedly clean towels. At this point we were tired and didn't want to call the front desk again. The next day I had gone to the front desk again and stated the particulars. The women was very professional and very willing to make things righ. We were moved to the 6th floor and it was as if we were in a different hotel. It was clean well kept and did not smell! Update/upkeep the rooms that require updating. No wifi available in rooms on 1st and 2nd floors. 6th floor had wifi.
the hotel is good for the value of money the elevator not working properly , no water boiler in the room
Everything was very comfortable. Friendly helpful staff made this stay even better. Great location with good food choices within walking distance of the hotel. This trip was for business. Since I need to work with my computer and have many phone calls during working hours there are times that I rely on room service. Unfortunately the food was not up to par and the prices were high, especially for the lack in taste.
Clean and friendly. Good sound proofing for flight noise. No carpeting is a plus in cleanliness but did prove to be noisy thanks to guests upstairs. Sounded like they were throwing a ball to a dog or they had a super active toddler running about into the wee hours. Airplanes descending to land pass directly over the roof of the hotel. Excessive noise from upstairs guests.
All the restaurants within a few minutes walking distance. Room was clean and comfortable. The hotel has little soundproofing, you can hear hallway conversations in your room.
I really can't explain what I enjoyed about the hotel, the hotel was fine, clean, plenty of water pressure in the shower. A few chain restaurants are nearby. The Airport Shuttle is run by a third party and their scheduling means nothing, stood at the curb for an hour. The hotel is showing its age, but clean. They also use "Sleep Number Beds" which has never been a positive, its like sleeping on an air mattress.
It was awesome Nothing
I only stayed for one night but I found my room to be clean and comfortable. The front desk staff were friendly and helpful.
Staff were courteous and helpful. The booking process with kayak. I was charged in US funds and at no time during the booking process was that indicated. It was only after the booking was paid for and confirmed that I was advised the charges were in US funds. I would have paid much less booking directly with the hotel.
The room was modern and my girlfriend and I enjoyed the ambience of it. The hotel is experiencing major remodeling, therefore parts of the hotel aren't complete (elevator, lobby, some floors) the stopper in my tub was literally just sitting in the tub and the towels smelled like cigarette smoke in which i hate. The overall stay was good and for the price i got it for I won't complain. They upgraded my to a suite on the top floor since it was my birthday. Towels smelled like Cigarettes, long metal stoppers from my tub was broken and could have been hazardous and the strickly 11a.m. check out times.
The staff was not helpful or friendly The rooms were not cleaned good in a daily basis
The location was pretty good with pretty quick access via street car to the main subway terminal. Staff was also very friendly and helpful. This is definitely not a luxury hotel. Things look nice but the hotel is old with a new coat of paint. You can tell where the renovations were done on a budget so things looked nice, but were not actually done well. In addition, the walls were paper thin. We could hear the people in the next room having a conversation. We did get the hotel for a very good rate, but there is absolutely no way the rooms are worth normal price. The hotel itself is not bad, but it is by no means 'luxury.'
Room was clean bright and comfortable, staff was professional courteous and quick. Parking was an issue, went to a ballgame and left after the game. Vehicle was left in parking lot at hotel took me over 35 minutes to exit lot. Restaurant at hotel is beautiful but not family orientated.
The location was phenomenal, within walking distance of so much -- only a 10-15 walk from Air Canada Centre, a couple minutes from the Rogers Centre/aquarium/CN Tower, and just a short subway ride from the ROM and Casa Loma, etc. The restaurant behind the hotel (Amsterdam Brewhouse) was absolutely fantastic as well. The rooms were so clean and big and comfortable. It was perfect for a weekend getaway. On top of it, the staff was so friendly and helpful, making for an even better stay. The only thing I really didn't like was the fact that parking wasn't free for hotel guests (it was $21/day), but I know that it's a hotel in the downtown area of a large city, so they can't really control that/you should expect to pay for parking.
Great location between Ontario lake and the CN tower!
very nice updated hotel close to many attractions and public transportation. staff could have been more knowledgeable about locations and attractractions
The breakfast french toast was delicious. Good downtown location. Room didn't have blackout curtains, but it did have Eastern exposure (i.e. the early sun). I think the more expensive rooms had blackout curtains, but that should be a standard feature, not one you pay more for! Bathroom didn't have a toilet-paper dispenser. Had to unroll it on my own. Nor did the shower have a full closing door- only half the shower was covered.
Location and the updated modern rooms were very clean!
We were in town for a concert and a Jay's game, the location was perfect. We love to be near the waterfront when in Toronto and this was our favorite location so far. The hotel is smaller in size which is nice, not too busy, it's clean and the staff was great. The pool area on the 5th floor is a great location to sit at night and enjoy a cocktail while people watching. We have no complaints about this hotel. A little pricey but I guess you pay for location.
Room was nicely appointed, clean. Location is great although construction is going on in street for awhile
Loved the full wall of windows with shutters on them in the bedroom and windows/skylights in the bathroom. Made the room so wonderfully bright in the mornings. Modern updates gave the room a high-end look and feel. Very beautiful. Very comfortable. We experienced four minor annoyances. Firstly, the fireplace (which came with a remote - pretty cool) made squeaking noises when it was on. Secondly, the mattress was overdue for a change - my side had a significant body indentation in it. Thirdly, the lower spigot in the shower was not attached to the wall - it stuck out about a foot or so into the shower. Lastly, the old tub is still in the bathroom but really just takes up space (it's a short tub, so no spa-like soaking). None were huge issues, just minor details that should be addressed.
Everything was great and staff was amazing. Very clean. Great location a couple blocks from everything. Parking was a mess was told $21 dollars but credit card was charged $35
Settled into the hotel restaurant for dinner--seemed nice at first glance--only to discover that the only way for guests to use the pool facility is to enter and exit, you guessed it, right through the restaurant. Read: noisy kids, waterlogged floors, noisy commotion, did I mention noise? Yeah. Noise, lots of noise. What an incredible fail for Radisson.
Location, friendly, helpfull staff, comfortable clean rooms Ice machine missing on our floor...left over item from another guest found on floor...nothing major
The hotel was great. Met my expectations. Our room was next to the elevator ... it was a bit noisy on Saturday night.
The number one selling point for this hotel, is that it is located right in downtown Toronto on Yonge street and is one block away from the line 1 College subway station, which is also a stop on the 506 Carlton streetcar line. There are also an unlimited number of reasonably priced places to eat and shop within walking distance of the hotel. The staff were very pleasant and helpful My room was directly across the hall from a bank of four elevators. Fortunately, the hotel was not very busy or it would have been disturbing. The walls are thin and not well sound insulated. I could too much from the adjacent room. There is a new building construction across the street, so you won't get to "sleep in" on the average weekday. Of course this is a temporary situation beyond Marriott's control, which will auto-rectify once the building is completed
The location and the gym I was transferd to three room because one had trash in it after it was cleaned, the second had 4-inch deeps in the matress...they weren't flat...it looked like they were mattresses from 20 years of usage...the third room on the 9th floor with out any reception. The manager was made aware. My three night stay was over 500.00 USD. The hotel is not the Marriot standard. It looked like it was a Motel 6.
We purchased 2 nights because we thought it was a four star hotel. It barely made three in my estimation. The room was small and drably furnished. It looked old and overused. Bath area also tiny. Just not up to quality standards.
location Vallet Parking is the only option
From the moment we walked in the doors right through to checkout we were made to feel very welcome by all the staff, from front desk right through to housekeeping. We stayed in the south tower and appreciated the large room and most important, the cleanliness of it. The location cannot be beat, so close to everything. we will definitely make this our hotel of choice for future trips to Toronto. The only thing missing in the room was a mini fridge.
Staff was was always polite, responsive, and competent Restaurant is more like a cafeteria with limited menu
The rooms were clean and the beds were very comfortable. I found myself walking in my stocking feet in the room . Something I rarely do in a hotel. Staff were friendly and helpful. No fridge in the room. And there was construction within the hotel.mmElevators were extremely slow from the 14 th floor.
Nothing. There is nothing to like. This booking was not in their system and I was asked to leave the hotel!! The WORST customer service at the hotel and what should I say about Kayak/Getaroom.com not having my booking show on the hotels end??? Where is my money??? I hope I am not getting charged or have been charged as I did not even stay at this hotel because they couldn't even verify my booking - the confirmation or booking number provided in my booking email meant nothing to the hotel. I am looking forward to an explanation!!!
Just needed a place to crash for one night while doing an event downtown. The room was very clean and the bed was comfortable. Booked the room at a time and rate where I felt we got very good value for our money. Would likely stay there again if the price was competitive. The hotel is in the process of renovating, but they are managing everything without any causing any noticeable disruption.
The location is good Poor service, they didn't have hot water the first day! rude bell desk personal. The cleaning service left trash on the room floor... in general pretty disappointed. Didn't expect this from a Marriot hotel at this price tag.
It was very convenient to the airport and all majot roads. Reasonably priced and roomy. The view from the room was of an old hotel which was being demolished although I didn't see any work being done on it.
the big suites no slippers and all towels are small
The rooms are very roomy and comfortable and the hotel restaurant was Excellent, definitely a recommendation. There is no laundry and you have to pay for the airport shuttle which was unusual for me but overall i would definitely stay there again when in the area.
I was impressed by the size of the rooms and the cleanliness of the hotel... It was a great deal!!! We will definitely stay there again!!!
Restaurant inside the Hotel
Size of the room for the cost was incredible!
The adjacent restaurant which is Italian
Friendly atmosphere Bar closed at 10pm
The room was pretty huge.
I liked the large room and the and the fridge, microwave. I found the shuttle driver to be rude.
Room was basically clean though there was half an English muffin that was lying behind the TV The concierge gave me trouble about wanting an airport shuttle immediately. She said the shuttle only goes every 45 minutes and I should have booked in advance. Nobody told me when I checked in that I needed to book the shuttle. She said the shuttle goes only every 45 minutes and I could leave 20 minutes later with the people who had booked it for then, or take a taxi which would have cost me $30, even though the driver was already in the lobby. Finally I convinced her to have the driver take me immediately. If we hadn't spent 5 minutes arguing about it, I bet the driver would have been there and back in 20 minutes. I wouldn't stay at a place so far from the airport that doesn't offer immediate shuttle service on request. There was another quality suites a lot closer to the airport. In fact my shuttle coming in had to pick up people from there because they went to the wrong hotel. One even said he thought he had booked the other one. Finally the room I was in only has one accessible power outlet on the opposite side of the room. In this day and age, each hotel room should be equipped with several power outlets by both the night stand and desk for customer use. If I had to charge more than just my phone, I would have had to sacrifice lights or the alarm clock. I didn't watch TV at all, but the TV was also an old CRT. Most hotels I've stayed at recently, even low budget ones, have upgraded to newer TVs.
all though we got a great discount through kayak, I didn't feel it was worth the savings. Check in & check out very un personable and un welcoming; Front desk doesn't answer when you call; Hotel smells musty Room smells like urine covered with strong deodorizer. Linens and one face cloth had body hair on them Urine in elavater No pool No mini fridge in room Good things; we didn't pay the full 100.00+ rate they charge & close to 401. Also air conditioner is loud and blocks out noise.
Took more than an hour and a half from time I called them for airport pickup to the time they actually dropped me off at the hotel. Hotel room stunk of tobacco even though it was a non-smoking room. Relatively dirty facility. Restaurant was closed by the time I arrived due to their delay and no other food available in the area.
Beds were surprisingly good Ac in room was not working, 30 degrees outside.
The place the location and the bed was comfy Nothing everything was good
Where do I start? The first thing I noticed was that the carpets were filthy. I refused to take my shoes off. The bathroom had not been cleaned appropriately. The room smelled of smoke and dare I say alcohol perhaps?!? As I arrived after midnight and had a conference the next morning I had decided that I would try my best to 'turn a blind eye to things' as I really just wanted to get some sleep. I checked the bedding and it appeared to be okay....until after the lights were out. That's when I felt them. Something was crawling up my leg. I jumped out of bed and turned on the light and found 2 bed bugs. I investigated again more thoroughly and was so disgusted that I didn't bother to count. I packed my personal belongings as quickly as I could and got out of there. The front desk staff were terrible. No apologies. In fact, they kept on accepting new guests. Is this not a health code violation. I could go on and on but I'll stop there. Worst hotel experience ever. Lesson learned.
Saved money Staff don't listen to changes in reservations. Airport shuttle isn't often enough.
The price was acceptable The staff was bad, the walls were paper thin and the bed was a rock. I waited at the restaurant bar for a $7 for 20 minutes. I finally gave up, went upstairs to order room service. Nobody answered and it went to a voicemail NOT to take my order, but to leave my room number and name for them to call me back. After 1 hr of no calls I finally gave up on dinner.
The staff was so kind, friendly, and helpful. N/A
Good price for the hotel using the KAYAK pricing. The bed was comfortable. Room was a non-smoking room but there was a strong odour of the cleaning solvent that was used to clean it. Some room features did not work, TV was missing channels, 1 of the phones failed to operate and the toilet was broken. You could hear people in the halls walking by and talking.
food was decent, room was spacious when we arrived i called for the shuttle from TPA and the guest service agent treated me like i should know where to get the shutle, not very good for a first time traveller to the hotel. Then the shuttle was directed to the wrong area and we had to wait another 20 minutes or it to arrive after a second call. once there, the internet based reservation system was down so check in took about 10-12 minutes; and after a 12 hr flight and the delay w the shuttle this seemed like forever. Once checked in we proceeded to the room which was very spacious but there was a dark stain on the curtain and the hotel info book was filled with writing and drawings from a past guest, the room was very old looking. We did check out easily and the shuttle was on-time; however when we were on the flight home we realized that we had forgotten n umbrella, which was a gift; and when i finally could call the hotel they could not find it in the room; which was the last place we saw it. Overall this is a very cheap hotel and if you are only concerned with being frugal, go for it. The staff i dealt with, all but one; seemed to act like they didn't have the time to explain things to you or that you weren't a priority. As a former worker in the industry i found this very unprofessional and i would not stya here again if i had another choice of hotels. It certainly did not live up to the standard of a Quality Hotel.
Price was excellent, 73.00 after taxes. Staff was friendly and professional. The air conditioning unit was loud, but I brought earplugs so I had a great sleep. Hotel is located close to the 401 so I was able scoot quickly any where I wanted to. I will use Kayak again.
Rooms need a refresh.
From the moment you arrive, you are aware you are in a special place. The understated luxury and the attentive but discrete staff mean you can enjoy your stay in the knowledge everything you need is at your fingertips while enjoying as much privacy as you need. The wood-paneled design theme is carried through the hotel from the lobby to your room, which is a haven from the hustle and bustle of the big city. Do ask for a quiet room though as the noise of Toronto's condo construction boom can interrupt the tranquility in some areas (a problem not unique to Le Germain). But the hotel has even thought of that. It helpfully provides ear plugs in the bedrooms for those who are sleep-challenged. It's just one of the many little and big touches that make this hotel an oasis in the entertainment district of Canada's largest city, just a short distance from Toronto's island airport served by the Porter airline. 1. Super staff who don't get "in your face" 2. Understated charm of hotel with thoughtful design touches 3. FantastIc bedrooms with plenty of space (judging by our room) 4. Convenient location in Toronto's downtown theatre district and close to waterfront
The location was great. I attended a conference at the Metro Toronto Convention center and it was about a 30 minute walk, which is what I wanted. Plenty of restaurants and shopping along the way. The free continental breakfast was nice. The treadmill in the gym was broken. It is located on a busy main street with the entrance not needing a key card to enter. You enter the front door and take an elevator up to the third floor to the check-in, but could easily take the elevator directly to the rooms in the hotel with out any security. That was kind of sketchy.
A delight for the senses!
The only good thing is its location in downtown. It's not safe here. Anyone can use the elevator which belong to the mall and can go to the hotel rooms at night. Staffs are not helpful. One chinese women staff is rude. This place is served by chinese staffs mostly.
Stayed there this weekend to see the Nutcracker and spend a day at the AGO and ROM. The hotel is in a great spot without killing your bank account. Spadina Ave has character and is fun to explore on your down time. The hotel is clean (although the building may look sketchy haha) and the staff are very nice. Fire alarm went off at 5AM - that sucked but obviously a rare thing. The water pressure in the shower could have been better but I am just being nit picky.
Rooms were clean and the bed was very comfortable.cleaning staff were very friendly and helpful The "breakfast" was very limited. We were there about 8 o'clock. There was no fruit, no bread for toast.. But that didn't matter as we couldn't see a toaster. There were muffins and bagels. Not impressed with the breakfast. It was very difficult to find how to get in the hotel when you were driving. We did two passes before we saw a small sign indicating the super 8 parking. There were no directions on the hotel web site or on the front on the building. Couldn't stop on the road out front to go in and find out as it is a major no parking road.
Location and price. Fire alarm went off at 5am (Sunday morning). Seems this isn't that out of the ordinary after reading others reviews.
The rooms were clean and the facility as described Minor issue with the A/C unit. Easily addressed by staff.
Convenient to good eating in Chinatown, reasonable cost, and with the excellent public transport - it was fairly easy to get to the convention center. Lighting in the room could be improved, and the alarm didn't work
It was centraly located near places we wanted to visit. The breakfast left a lot to be desired, Hard to find P3 to park our car.
I didn't get her name but the young lady who checked us in on 6/19/15 just before six pm..... was incredible. i had accidentally booked for the following week. She was very helpful in getting us into the hotel and changing the following day to a 2 bedroom. unfortunately she was not there on saturday or sunday. i had asked the night desk clerk her name and he said sandra BUT i'm not too sure of that because he was the weakest part of the trip when we switched rooms on friday. my buddy forgot his charger in the single bed room. he realized much later.....probable midnight or later, it was when we got back from the concert. my friend went down to ask the guy if something had been turned in from cleaning......the fellow seemed unhelpful in every way and did NOT relay the message to the day crew. even though my friend had asked him to have the cleaner keep an eye out for it. it just shows the wild swing in customer service. luckily the exceptional efforts by the young lady did overcome the guys lack luster service
Conveniently located. Parking available for $10/ day
It was close to the Air Canada Centre, which is my only reason for being there. McDonald's is just down the street. Having to pay $20 a day for parking! I understand it's usually $10 a day, but because I was going out and coming back for the concerts, I had to pay double! Should have been included in the room charge!