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Loved the staff! There was not one staff member who failed to acknowledge us every time with a pleasant smile. I especially enjoyed the water aerobics. After each session we were given a temple massage by the instructors. We could only think of 2 things that would have made our stay more enjoyable. The first one was all the birds and their droppings in the open restaurant. That's a tough one cuz we enjoyed sitting out there. Probably the our biggest concern were the waiters in the ala carte restaurant. Compared to the waiters in the other restaurant they were very slow and not as attentive. Both times we were there, they failed to bring us our second drink order.
Hotel was throwing a party that went on until 2:30AM. One could not sleep as a result of how loud it was. I complained at the front desk multiple times to no avail. That destroyed what would have been a nice stay. Prime location by the beach but the blatant disregard of the hotel on the guests being able to sleep ruined everything. Will never come back. Also terrible parking.
Next to the beach You cannot swim on the beach, this part of the bay is to deep and the current is too strong. The locals would not swim in there.
The hotel is in a very nice location quite and very clean. Beds sre very hard, I paid for breakfast buffet , it wasn't what had last year.
view they over charge me !!!!
employees there are always ready to give service and food was very good. view to the bay, my wife and daughter like view of the sea.
i don't know are they will over charge me because i paid the rent to your company but they still charge me USD xxx i don't know why because the frontdesk worker don't speck English !
Nothing ,the pool is duty and broken in the ages ,very old, towels are rippep, the shower smells horrible, the food is not enough for the guesses.I am Not recomeded that hotel is very expencive cost me a lot check my account. Let me tell you something is lie tha picture they have in internet because went you there is totally different many people are complaint a bout the rooms because are stain the courtain,pillows are old and ripped,the pool looks dirty even you can't see the botton .etc.
The paint job on the street side. Everything else! Honest, this place is horrible. In total doubt, we nevertheless asked to be shown a room. The air conditioning units DO NOT work (and it's hot/humid here in the dead of winter mind you), the rooms smelled 'rank' (actually no descriptive word comes to mind that reaches out and says the sh__ word) and everything is broken and in need of Superman! We left and walked up to the Holtelito which is totally cool. But we could NOT even stay one night here. I'll fight with Kayak later about returning my money as this place is falsely advertised!!!
The paint job on the street side of this barn did a great job of hiding what lay beyond. The false advertising---this is a 1 star at best! Told we had reserved a two bedroom apartment but it was a old worn out, dank, STINKY room with two old beds. The air conditioner did not work. The 'shower' barely ran. Rust or 'something' came out of the pipe. We had no 'ocean view' and there was dirt on the floor and cobwebs on the ceiling. We could not communicate even one word with the people. We canceled our room and left (they charged us for the ENTIRE stay of 7 days!) up (N.) the street and found a "Hotelito" that was an awesome little place. Everything worked, clean pool, on the beach, clean rooms, air conditioning, young lady spoke excellent English and they understood our broken Spanish. So DO NOT stay at this Hotel Santa Cecelia-DON'T! They have falsely advertised their place. Eric Simpson