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Concierge was very helpful. Bar and restaraunt staff OK, not great. I had a massage. The massage room was awful - very bright, very cold. No music, no ambience. Very sterile. And not a good massage either - way too physical, not relaxing.
I like enterier and spirt of hotel. Airconditing sistem work very poor.
The place is palatial with excellent service and right next to Red Square. The mattress could have been newer /better
breakfast (buffet and a la carte) was excellent staff was pleasant room a nice size pillows were wimpy room was warm (it was not warm outside), but we put on A/C bag checking at the security entrances was arbitrary - sometimes i'd get checked, other times not at all did not get a room with a good view
Terrible Soviet style hotel that does not derve 5 stars. heavily overpriced for what you get knowing that Moscow hotels are normally expensive
Location. Very close to historical centrum of Moscow. Extremly expencive. Poor menu in the restorant. Not very friendly staff.
Good location. 5 min from the heart of the city - Red Square, Kremlin, Big Theatre. The bed in the room was not comfortable. Internet connection was only at the lobby.
Excellent service, incredible staff, fantastic location.
Fantastic luxurious hotel next to Kremlin with great staff. The king size bed is actually composed of two separate bed. Very uncomfortable. You also get two smaller covers as opposed to one large one.
The hotel has its charm for lovers of Bulgakov and of Russian artist Brubbel. Inside, it hasa mixture of modernist and soviet decoration. The location is excellent. It is 2 minutes away from the Red Square. The staff is very friendly and helpful. However, you would expect a bit of more luxury for 260 euros a night, breakfast not included. I guess you are paying the name and the superbe location.
Great location, in heart of moscow and red square. clean rooms, and friendly staff. needs refurb but old hotel Just not up to modern, contempary design and style compared with new 5 star hotels.
Wonderful location across from Red Square and a five minute walk to the Bolshoi ballet. No business centre.
The location is amazing and made the trip so much easier with our 10 month old. Breakfast dining room location was fantastic, overlooking the Kremlin. From the front door to the room and restaurant, the staff were very helpful.
Close to kremlin All the members of the staff are very Kindly, quick response, also Security I have completed satisfactorily all of the service
Perfect location, beautiful building, very friendly and helpful staff. Restaurants on premises are top quality also.
Quality & cleaness room. Restaurant only smoking area
ideal setting for sightseeing, at walking distance from the Red Square and the Kremlin, excellent bedding, excellent breakfast, buffet style. the fact that the reception personnel tried upon our arrival to put us on obviously one of the worst rooms available in the hotel ( view on a high brick wall at a distance of about six meters from the window); we had to protest to be offered an other room, this one perfectly correct; impossibility to get the Wi-Fi connexion in principle available in the room. To be able to consult my emails, I had to go to the "business center", being charged at a outrageously high rate for the connexion. Finally, asking the information desk about the fair price of a taxi ride to airport, the only information I got was a recommendation to use a special car service at a outrageously high price (120 dollars!). I then managed by myself and paid 50 $.
Location is great for both business (close to Metro) and sight-seeing (Kremlin, Red Square etc). Free wifi in room and public areas. Sometimes service could be a bit slow, but it was always polite!
location can't be beat breakfast with view of Kremlin history of hotel
Service, from concierge assistance to room care was universally excellent. The doormen were efficient and friendly. The breakfast buffet was excellent and location superior.
Very professional staff. Excellent accommodations.
Location and views! Bathroom a bit old but clean.
Free acces to the Internet, the hotel's staff was very polite