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Helt ok ställe att bo på om man vill bila runt i Cornwall Gillar inte lappen om att man skall lägga smutsiga handukar på golvet.Tänk på personalens ryggar och lägg dom i handfatet istället.
Mycket trevlig personal. Underbar utsikt. Var inte helt nöjd med det första rummet jag fick pga och erbjöds då alternativ till samma pris.
the beautiful sea views and decore and design of a beautiful hotel. parking is awlful and our car was hit in car park,think we werent the only ones! no room to move and too small spaces.noone stopped and hit and run!!!!
Courteous, polite staff. Room mix up on arrival which was sorted out and we were given an upgrade with no fuss and all went smoothly. Would definitely stay again.
Awesome views. Luxurious hotel with amazing history and fabulous location. Nice compromise between modern requirements and traditional features. Very well kept decor. Price is good. Food is good. Breakfast lovely - with amazing views too. They are working on the place regularly to improve it, but you don't really notice it happening. Never tried the pools, but they look very inviting. Rooms are always incredibly hot even with heating off and not all rooms have sufficient windows that open or aircon. Showers vary in power. Room descriptions are generic and don't always describe the room accurately.
Elegant, well appointed hotel exuding charm and comfort. Spacious dining and common areas with very appealing decor. Large, very comfortable room with walk-in closet and very comfortable bed. Excellent food. Outstanding location on a hill over-looking the sea with beautiful views. Parking space was limited. Sea view room over-looked the roof of the dining room below.
Location, views, parking and knowledge of some members of staff re the history of the hotel, also staff serving breakfast on the Sunday very polite and efficent. View out to sea good but on looking down lots of building material, ladders and scaffolding poles on first floor roof. Would have liked information re swimming pool on arrival, but this did seem to be restricted due to building work.
Room standard was much higher than expected Heating was turned up too high and there was no way to control it in the room. Also just having a standard double bed was disappointing - in a 'deluxe' room I was expecting a King.
Glad we up graded room, hotel heated very well during this time of year. to use the sauna facilities you had to purchase a card in order to use the it......not on for this type of hotel very petty.
\\Friendly and helpful staff. runnng out of what was on the menue when main chef was off.
Swimming pool, recreational activities, location Not all the rooms have been upgraded yet, drinks service in the restaurant sporadic, lots of 'turkey and tinsel' pensioners
nice hotel good location and good room having to order evening meal at breakfast time
Excellent help from staff especially the gentleman on the late night shift who gave me wake up call, toasted me some breakfrast and arranged taxi to airport. No phone in room
Film show provided on Saturday evening! Nice pool. Rooms comfortable, airy and spacious. Table tennis and pool table great for the kids. Quite a long walk into Newquay and limited to choice of places to eat within a short walking distance.
The hotel was easy reach for Newquay and was able to do some lovely walks from there, The 3 course meal was very good value, and the service was good and everyone was very friendly. The hotel was very basic, it was our Ruby wedding felt it would of been nice if there was some music.
En mycket stor gästvänlighet, perfekt läge, vacker vy från hotellrummet,helt enkelt ett riktigt bra hotell till ett utmärkt pris.En häftig liten stad med stora möjligheter, närheten till busstationen(mkt bra) kanonstränder Lyhört ut mot korridoren, så skulle fel personer bo på hotellet och inte visa hänsyn blir det nog inte så roligt.
good access to airport good parking excellent breakfast and service
Well positioned for onward flight from Newquay Airport. The weather was really bad on the day of our departure but the hotel owner was kind enough to let us stay in the hotel lounge until time to go for our plane at 1.30pm
good food nice staff very well managed very clean found the room to hot
excellent breakfast cooked fresh to order
The hotel was clean and the staff were very kind. Food was top class The room, although very good, was a little on the small side for a double room.
Very helpful staff and the breakfast was really good. I liked the way we were given our own key to come and go by a side door. The tea and coffee facilities were generous. The bed was rather hard and I would prefer cotton sheets. Also, the shower was small and I would prefer a screen rather than a curtain as the curtain tends to stick to your body.
Bathroom and bedroom had high standard of cleanlinss Despite advertisement outside the property we were unable to book any evening meal, evening meal only available if one booked it first thing in the morning, hardly applicable to a B&B when arriving at 1600hrs. We had to leave at 0630 in the morning and not even the most simple breakfast was available until 0800
The friendliness of the owners and the quality of the food The en suite facilities were cramped.
Convenient, clean, friendly and comfortable.
breakfast, shower, bed was too small and tv was unviewable unless stood up
The cleanliness and the variety of food were the excellent features which appealed. As I am short in height, I did not find the chairs in the lounge very comfortable.
As the weather was not very good we used the Bay hotels pool facilities which were great as the pool etc in the Esplanade were very disappointing
Location. Views. Helpful staff. Very little parking. Poor temperature control made showering nearly impossible.
Great hotel, small but pleasant pool / jaccuzzi area, large, modern bedrooms, large tv (very limited digital chanels), great location litterally overlooking fistral beach & some great out of season deals as well as vastly reduced room rates, ie 50% off restaurant voucher on arrival, buffet breakfast £5.Ideal base for winter golf break if you can get the right deal. Very limited TV chanels, 8 at the most
The excellent reception staff. I arrived - late - after an unexpected visit to hospital. They couldn't have been more helpful and produced a snack even after the kitchen had closed. Full marks!! The breakfast really was very cold. Cooked at 0630 - 0700 no doubt and left under poor heat lamps till I went for breakfast at 0830. Such a shame!
The staff were excellent, very friendly and very willing to help in any way The sqeaky floorboards in the hall outside the door.
near to the beach,recommended brekfast menu,every day the same.
The cleanliness of the rooms was particularly good, and the staff were very friendly and helpful The heating being on was a bit of a pain
Reception and bar staff were extremely helpful and friendly nothing was too much trouble Room was above function room and music was very loud until midnight and couldn't get to sleep then kept up by the stream of partygoers heading back to their rooms for the next hour.Our room was below a family with young children, very loud and kept us awake and woke us up early morning.
Charming hotel. Great value, nice friendly staff, delicious food. Loved the lobby area with the view of the beach and comfortable chairs. Easy access to beach. Location was terrific. A larger television with more channels would be nice!
In fairness it was ideal for the short stay we had and met our basic needs. It was close to the town centre and beach,but the added bonus was that it had a car park.
One of the staff that was running the hotel on the sunday night that we stayed went out of his way to find us a taxi as the weather was incredibly bad and we did not want to walk into town as it would have messed our hair up :-) We all really appreciated this!! Me and my friend that I shared with were slightly put off my the toilet and there was a big gap down the side of the door and we found it was not very private... good job we could turn the tv up!
Helpfulness of staff
Well placed for car travel .Very friendly staff Nothing--we'd go again
Ease of check in, Rubbish parking facilities,woken up both mornings we stayed at an unearthly hour considering it was our weekend away by the sound of banging from the waterpipes,
Clean and friendly
The service was friendly The rooms needed some TLC, our room was a little smelly! We also thought the hotel was for more of the older age.
The staff were extremely helpful. Depending on the placement of the room, there can be noise from the bar area. The bedroom was facing the main street, but it was quiet with the windows shut!
the lady in reception room was really nice one thing that our room is kind of smelling
friendless staff, clean ,parking no comfey chairs in lounge found seating uncomey not able to relax in seating provided
We very much liked the location and views, the excellent facilities, the amazing decor of the reception area/lounge and the practicality of the family room. The staff were also very polite, helpful and friendly. The ten-pin bowling alley was a great bonus! Some of the areas in the hotel and our room were a little dated and jaded and would greatly benefit from the same face-lift as the reception/lounge. The hotel has huge potential and we look forward to staying there again.