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It was nice to be able to visit the pool and steamroom The haetin stayed on over night and we got a poor night's sleep
The fact that on arrival I was not asked for a credit card reservation of money and thus not treated as a potential criminal aiming to abscond without paying.
We had a std double, it was better than a superior room at most other hotels. Very good leisure facilities. Excellent restaurant. All staff very attentive. Highly recommended.
Excellent service from polite efficient staff together with very good leisure facilities and good food.
Food excellent, the the best looking and tasting breakfast. Prompt service and friendly staff. Bed not very comfortable - may be that mattress not very thick! Didn't sleep very well.
It is difficult to rate the hotel as we only stayed two nights whilst attending a family funeral. But, it served our purposes perfectly.
The rooms were lovely and the staff were very friendly and helpful
Staff were friendly Plumbing/ heating was noisy all night keeping us awake.......Didnt like the fact of having to walk around the outside in the rain for access between room to reception
I have stayed at park farm on several occasions in the past & always enjoy a comfortable relaxing stay, nice place to unwind
Friendly atmosphere. Excellent food. Good leisure facilities
Good position in town;friendly/helpful staff; nice room;convenient car parking Not very excited by dinner menu
A comfortable recently modernised hotel in a delightful inner city location with a free car park, Also the restaurant is excellent and the staff generally helpful and courteous. Nothing! It ticked all our boxes.
In the centre of Norwich - right by the cathedral and excellent choice of pubs and restaurants etc. Near good shops and The Forum A minor point was that the foyer internet access did not work. The room was cold at night due to a problem radiator but they supplied a room heater
The helpfulness of your staff was certainly appreciated and available when needed. Also a pleasant bathroom. Our bedroom could have been more comfortable and a large stain on the carpet on entering did not give a good first impression. The duvet was most comfortable but softer pillows would have been nice.
proximity to city centre
The position was very good We were at the back of the hotel and the extractor unit was a little noisy
The staff is friendly and the onsite restaurant was fantastic! Rooms are modernized and spacious. Location is excellent. Couldn't have asked for anything more!
Hotel is very conveniently located. Has own car park. Rooms are clean and comfortable and well equiped.
Excellent location lots of original feature Leaving
The Paston room was excellent, but the key fob did not have the room name on it, just the number which confusingly was 412 even though the room is on the second floor.
the cleaner looked nice the room was really hot even tho the heating was off, not a huge problem tho
We were very pleased with the room we had. Breakfast was good with wide variety Although we booked online when we arrived at the hotel they had no knowledge of our booking. But because we had the relevant paperwork they were able to fit us in.
Staff, building itself - spacious and grand, swimming pool Bedroom would benefit from a reading light
The grounds and the hotel were very good. You were made welcome. I enjoyed the facilities. As said before. The room was basic and for the price I would have expected king size bed and a fridge. There is no air conditioning in the room and it was a warm weekend. I was informed when booking out that there was bigger rooms available.
peace and quiet over looking the golf course i didnt stay longer
the ambience in room information folder lacking (some pages duplicated, possibly some missing, restaurant opening times not given), and not coordinated with TV on screen info ("refer to in room guide for restaurant opening times"), phone not working, TV unadjustable for colour balance, no guide as to channels
Excellent service - particularly the waitress. Food was also excellent. Confusing layout and unclear "labelling" in the lifts! e.g no infomation which floor to choose for Reception.
Staff were helpful and efficient. Hotel Building and Grounds were excellent. Facilities and dining were as you would expect of a De Vere Hotel.
Ample car parking, polite and friendly staff, very good choice for the room service menu as a single traveller this is very important and an excellent selection for breakfast with attentive serving staff The facilities were a bit dated and the room was rather a long trek away from reception.
Frfiendly helpful staff, excellent pool and sauna. `breakfast rolls undercooked, no crispbread, i.e ryvita available.
Location of Hotel, ease of use and good facilities Room Service for Breakfast (didn't arrive!)
no late night revellers n/a
Lovely decor, nice room. Quiet. Very helpful friendly staff. No probs at all.
Big comfortable beds
Comfortable relaxing weekend break in a modern coveniently located hotel. Staff very friendly & helpful
Not very much to our disapointment Breakfast was a disgrace
Comfortable, clean modern and spacious rooms, all the facilities you'd expect from a good hotel, helpful staff and good food. No
Location with friendly staff. Needed more people serving in the bar in the evening with training on how to deal with customers in their correct order. I was overlooked when it was "my turn" three times
Excellent staff, couldn't be more helpful and location to Norwich City Football Club perfect! Breakfast and lunch also very good. Overall a bit expensive for a Travelodge on steroids. Lacked atmosphere and character, and for the money we paid I've stayed in better hotels.
The hotel is in a good location for norwich,easy parking,quiet.
This hotel is an excellent place to stay. It is full of old world charm and full of character. I was very warmly welcomed and settled into an excellent room. Breakfast was excellent and grat value for money. I will definitely be staying here again.
Room faultless with all conveniences. Staff very helpful. poor location for eating out; nowhere within walking distance.
The privacey that we were given, the freedom to come and go as we pleased, the facilities and relaxed mode.
Convenience - near to coast and Norwich - comfort and facilities in hotel itself no
4 poster room , everything available from coffee milk to cold beers from fridge bit noisy from grandkids and traffic and squeeky floorboards! [but added to charm]
beautiful place, well kept. the price of the drinks from the honesty bar.
We stayed at Old Catton Hall for 3 nights as we were going to a wedding nearby. The history of the place was very interesting and the luxurious rooms were fantastic. Dianne the owner was very attentive and the breakfast were very good. We would definatley stay there again.
Owner very nice and friendly, really good choice of breakfast, room very comfortable, enjoyed the numerous books on offer to read. Is a beautiful house. I think the hotel would be more suited to the more mature person, but have nothing bad to say about it at all.
Old manor house with character. Bedroom was large, airy and tastefully decorated. On suite was excellent. Breakfast was individually cooked and very tasty, with fresh fruit, not tinned, available. Highly recommend.
The frendliness of the owners / staff and excelent welcome and service
Wonderful staff that go the extra mile.
We liked the friendliness and helpfulness of the staff, the style of the hotel and decor. We liked the small details that were different from so many large chain hotels, ie the furniture, the provision of a 'real' long leaf tea (not tea bags) real coffee etc. in the room...food in the restaurant was excellent. The room could do with a small table, tray etc and a longer lead on the kettle so we didn't have to put the kettle on the floor to reach a socket and didn't have to put the tea/coffee pot on their furniture with the risk of leaving water marks etc. ....small points really.
The decor no
Very comfortable bed! It was divine! Lovely big bathroom and very, very clean. Breakfast was great. We were there for our friends wedding and the whole weekend went off very well. Nothing was too much trouble and the staff were very helpful.
The location,and ambiance and artdeco style On arrival having booked two rooms,told they only had one emphasis on my arrangement not their administration/management.Taking one hour to serve meal from ordering with no apology.Cleaning trolley outside room with toillet roll on floor and linen when going down for breakfast
Central city location, convenient for Norwich nightlife. Mould around the shower enclosure and fittings, not expected in a hotel of this standard.
The location was very good for our visit. The staff extremely helpful. Lack of a trouser press in the rooms
room was comfortable and location was excellent reception was small and not obvious
Location Lack of attention to detail - this hotel could be so much better as it is in a perfect location for Norwich city centre, something much needed in Norwich. Some examples of very many shortcomings that I would expect without question in a hotel of this standard - only one bath robe (probably unwashed as there was a tissue in the pocket), toiletries not replenished on two night stay, bin not emptied despite having a discarded sandwich in it, we were not made to feel particularly welcome after a long and tiring drive, rear entrance to hotel from car park gives bad impression as not very well kept etc etc etc... Our room looked tired and in need of some maintenance. Door handle, toilet roll holder falling off, grubby marks on carpets/furniture etc.Staff don't appear well trained - we were not even asked on departure whether everything was ok and of we had had a good stay. Surely this wouldn't be too much trouble?
Clean, warm and comfortable and a good breakfast. The proprioters were not there to welcome us and although the lady who was there was very pleasant and kind, we felt that our welcome was rushed.
Comfortable, warm, good interior décor, good quality furnishings, nice bathroom, great breakfast, excellent location Tv difficult to work despite instructions, overnight parking great but having to move car by 9am when checkout was at 11am inconvenient
Friendly welcoming staff, very comfortable room, and excellent breakfast.
Allowed us early check in to leave bags in our room None
Friendly greet and rooms modern and clean - breakfast delicious and the hotel itself was ideally placed for shopping - the purpose of our trip
I loved everything about this hotel. Location was fantastic right in the heart of old Norwich. Breakfast was superb and freshly cooked. 1 would certainly stay at Number 17 again. Car parking was expensive but very convenient. Always a problem in city centre location and not the fault of the hotel.
Personal service, rooms well equipped. Breakfast very good and parking provided. Room temperature could not be adjusted, it was a little warm
The room was pleasantly designed with modern furnishings, the bed was extremely comfortable, the shower was wonderful, everything was immaculately clean and there was a good variety of hot and cold foods for breakfast.
Breakfast was good,Jim made us feel at home,relaxed. Central heating miles too hot,could not adjust it.Could not open window,seemed to be sealed shut which made the situation worse.
Room needed redecorating, but informed this was in progress.
Leisure facilities Food / Restaurant was not as good as it could have been. Lack of staff did not help.
Bed and breakfastr deal was excellent value for money, comfortable hotel, friendly staff. Some of the food at breakfast on the first day was not very hot.
Easy to find and convenient with a car. I would describe my room as well used, tired. A lick of paint would go a long way.
Location no lift and requested ground floor
spa.staff were pretty good. ran out of various food items.room 218 had a wall picture missing the room heater did not work and decor somewhat shabby. i have stayed at this hotel on several occasions but not for some time, it seemed better then.
the food was excellent value the room / hotel needed updating/refurbishing but it was clean
Friendliness of staff Not really
The downstairs room were nicely furnished and the staff welcoming and friendly. The bed was comfortable My room was freezing cold - I arrived tired and would have appreciated if the heating (a small electric heater) had been on. Long corridors meant I felt vulnerable walking back to my room.
Option to use gym and swimming pool Carvery was very poor. Staff were young and inexperienced. It would make such a difference to this hotel if they had a good restaurant and took away the Carvery.
All facilities were good and the staff very helpful. All food was first class and the restaurant well appointed. The lounge areas in the hotel were not warm enough during the evening and we had to return to our room
Enjoyable relaxing place to stay for the amount paid. No
Location is good, food was excellent No cashpoint onsite
Mould in the bathroom
lady in the spa was adorable room was comfortable but had faults meal was exceptional
Excellent facilities, room and food. Staff very polite and attentive Some attention to detail, milk cartons in our room, table not fully laid out in restaurant at breakfast. Could do with loo brush in en suite
a very peaceful atmosphere and the staff were all very friendly n/a
we liked the relaxed atmospher of the hotel, and the proffessionalism of all at the spa. We found the staff in the resturant on the 1st night a bit lacking in helping to take our orders and when drinks were asked for took a long time to be delivered to our table and we even had to ask another member of staff.
I really liked the room. It was quite spacious, with the most storage space I've ever had in a hotel room. Also the hospitality tray was very generous. I liked the way the rooms are based around a courtyard. We stayed one night B&B; the breakfast was delicious and a the dining room was lovely, overlooking the golf course. It felt like I was staying at a top hotel; I would love to have stayed longer and been able to use the fitness centre / spa, plus relax in one of the lovely lounges. If I could afford it I would stay for a week! Not applicable.
Location is good, food is very good and they have sports facilities no means of getting cash onsite (cash machine)
It was not possible to have only a cup of coffeee for breakfast without paying the full £13.95 charge.
Hotel room was not ready for check at two pm. Heating and air con temperatures are set centrally so couldnt warm up the room only with a radiator located under the window.
The room was lovely and the extra bed for our daughter was ready when we came and comfortable. Very overbearing, fake friendly receptionist. She needs to learn to slow down and calm down and let guests breath a bit before launching into her standard patter.
The main problem was that our reservation with Active Hotels was not on record at the hotel itself. The hotel reception staff photocopied our printed confirmation in order to investigate. Fortunately there was a room available and the confirmed tariff was honored.
Very pleasant and helpful Reception. Very comfortable room. Early check-in and late check-out appreciated. Shower took a while to warm up!
Good location Friendly staff Good parking facilities Good Gym No fridge in room
Very friendly & helpful staff at front desk
Hotel conveniently situated on outskirts of Norwich but within easy access of city centre. Leisure facilities used and enjoyed by my daughter.
Relaxing and comfortable love the pool and sauna facilities A little noisy in the corridors.
Opportunity for later, buffet style breakfast-excellent standard of housekeeping open plan lounge area straight off entrance too busy & noisy - no quiet areas
convenient location, check in staff very friendly shower curtain (should be screen), noisy room near road, poor glazing let lots of noise in
size of room. easy to find.in fact we liked most things. our room was unbearably hot even though we had the fan on.
Spa was ok Bed was uncomfortable and decor was fading.
lovely quiet room
Easy to find, good location, comfortable room and bed,easy parking,
The food was excellant. We were not advised of the wedding reception happening right below us. The room was very hot, we could not open the windows due to the noise.
very disappointed in standard of room for the price paid. overpriced bar with no atmosphere. breakfast room staff not very interested in guests. buffet style breakfast items barely warm. would not stay in this hotel again.
nothing booked a double room and got a twin room with a big lump where the mattresses join, told this is normal practice, absolutely unbelievable and awful, wudnt recommend
the hotel in general has a tired look to it as the building is now fairly old. The public area and the dining room are bvery basic
enkelt hotell, värt pengarna
Mkt trivsamt och uppenbarligen nyrenoverat. Restaurang i huset med riklig frukost med stor möjlighet till personlig variation. WiFi ingick. Ett par minuters promenad från järnvägsstationen och centrum Av misstag drogs tidigare gästers dryck från mitt kort !! Man ändrade snabbt vid anmärkning - det gäller att kontrollera sina kort under och efter resor.