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Cleanliness & location. Staff wasn't incredibly personable at the front desk.
Their room have a separate living room area The parking lot to avoid a 25 dollar valet parking is a hike
Nice pool area Nice workout facilities with weights and kettlebells Great rooms/ suites Good location- close to shops and restaurants mandatory $25/ night valet charge "all guests must valet park" was not stated at time of booking. Workout room smells like smoke on evey visit. Hotel borders major construction site- didn't affect our stay but might bother others. Everything looked nice and fresh except for elevators.
the starbucks coffee in the room and the layout of the room itself how old the furniture looked. hotel needs to be renovated! the check in reception desk employees were not as professional as i expected from a Hyatt.
Central to downtown Palm Springs, friendly staff. Heat didn't work in my room and the hotel is very tired and in need of a renovation.
Location was great. Young people were cursing and obnoxious and little children were listening to this and no staff did a thing. The rooms were very dark Like a dungeon.
When back to my room in the evening and found roaches all over the place call downstairs and they didn't move my room just came to clean up they told my I was gonna get remburst but no body in the day shift got the memo so I got to pay full price for a roach room never going back
Location and service staff is great. But you can tell the lustor of the property is fleeting with ways they could cut corners. Broken furniture in room, odd odor in room, unclean when first entered and returning customers are not acknowledged or rewarded.
I always enjoy the pools and the spa services. This hotel is centrally located so that one can walk to restaurants and shopping. The music at the pool wasn't as good as it has been in the past. I don't care for the new hotel room products (shampoo, conditioner, lotion, etc.); the George Neil products were better. The hotel no longer offers rafts to float on in the pool, people were bringing there own. This was a sad discovery. In addition, it looked as though the hotel had changed their menu again, although they were able to accommodate some of the our old favorites. The hotel rooms could use some freshening up as well.
Loved the calm and stylish vibe. The staff was very friendly and attentive. There are 3 pools which was great! I did see a couple of kids there but I don't think its a family hotel. It has a very quiet, relaxing, chill feel. Food is very well made and delicious, I would definitely recommend and return. Beautiful place. The only thing I can say regarding the room was that there was a dead insect in there, I'm not sure if the room was not thoroughly cleaned or if it got in after but it was dead so I'm assuming it was overlooked by housekeeping. I guess it happens and I didn't make a big deal of it. I know most people love the convenience of valet parking but I would prefer if the hotel also had the option to self park. I asked and the valet attendant who told me I can self park anywhere on the street where available, that is not really an option. Its just better to have access to my car if I need to get anything from there anytime I want. I just think its a hassle to have to be going to valet if I need my car or something out of it.
The staff at the hotel is phenomenal! The hotel is beautiful and really allows you to feel like you are in Palm Springs. Located in a very walking friendly area near restaurants and shops and set against the backdrop of a majestic mountain this was truly a great experience. I loved being greeted with a cold glass of champagne upon arrival and check-in and it was wonderful that the amenities were included in the hotel fee (wifi, valet, etc.) We did have an ant issue in our room while we were here. When I called the front desk, they seemed as alarmed and upset as I did and I appreciated that. They sent staff right away to spray and took care of the hotel fee because due to the inconvenience.
The facility is poorly maintained, old and tired and in need of a gut renovation.
Hotel rooms are run down. This place has beautiful grounds, it's to bad the rooms are run down. Didn't have hot water almost our entire stay. Rooms need an overhaul. Hotel Price doesn't match What you get for the money.
Esthetically it is beautiful & peaceful ....Service is Welcoming and attentive. It is my FAVORITE place to be while in Palm Springs! I love everything here.
This is one of my favorite hotels in Palm Springs for my husband and I. The grounds are amazing and it's location to downtown is excellent. The hotel is amazing, but the beds needs to better. We moved rooms twice because our bed was squeaky and very uncomfortable. The furniture looks very nice at night, but during the day you can see all the imperfections; it's worn. I can almost put up with the worn furniture if the beds were more comfortable.
Property has old school Palm Springs charm. Pools, spa and weekend morning yoga class were delightful. Bar cocktails were great. Calm, stylish vibe was exactly what we wanted. Convenient location to walk to downtown Palm Springs shops and restaurants. Rooms need to be updated - furniture was worn and tired. I'd like to see more small snack options on the Bar and Pool menus.
Warm jaccuzi, pools Noise
Location. The beds were awful. Needs updating. Room would not cool.
1. I liked the staff and how they made every effort to accommodate us. 2. Excellent lounge with a fabulous entertainer. 3. Excellent ambience Poor AC Poor Parking
Friendly staff. Flexible attitude to make my disabled husband's stay more comfortable. Live music in the piano bar every evening. Charming room and environment throughout the hotel. Good restaurant on the premises. Parking was the only problem. Not much of it.
I liked the pool, jacuzzi and fire pit. The area was relaxing and well maintained and open in the morning and evening so you could enjoy it. The location is prime, just a block from the shops and clubs. The staff let me keep my car parked for a few hours after check out and they kept a bag for me for a few hours. The staff were friendly. The room smelled moldy and musty and there were a few ants on the floor and ceiling.
There was a huge cockroach !!!!!
Location was the best. Never used the car, which is good because parking was a challenge unless you're willing to walk a bit. Not enough parking in the premises. Fitness equipment is not at the hotel but over a mile away. You don't get breakfast. I don't call coffee and toast continental breakfast. That's all you get, oh and orange juice. Plus you have to walk to Rudy s Diner for it.
The pool was beautiful and the room was spacious. I wish I had more than just one night there to enjoy the grounds!
We loved the view, the pool, the free bottles of water everyday, the short walk to many good restaurants and shops, the street fair, and the location as related to hiking activities. There were a few hiking trails we could walk to from the resort. All the staff were friendly and helpful. We had a great view from our room with a nice balcony; however the carpet was pulling away from the wall and some of the wood was pulling away from the wall on the balcony.
The bed was comfortable, walking distance to downtown, very casual rules at the pool. We had no shampoo/ conditioner, lotion, and ice machine was out a lot.
Great location, easy to find and walk anywhere. Huge rooms, pool hot tub (under construction but looks like it will be nice). The room was a little unclean, not bad but not awesome. It looked like when they came to clean they only made the beds. Things are a little out dated but the price and location make it worth it!
Some 20 years ago I used to stay at the Holiday Inn in Palm Springs... Now 20 years later I booked this mystery hotel on Kayak. I checked in and said "I feel like I was here before" I asked if this was a Holiday Inn at one time? The great staff said years ago. It has been very updated and very clean... I felt like I was home again...
Loved the ambiance of the hotel and the room itself with balcony overlooking the pool. Very pretty setting. It was off the beaten path for traffic, parking and noise, but through one parking lot and a pass-through of a building to N Palm Canyon Drive and all the action! The room had a great fridge with a freezer and a microwave! 2 free waters each day. Maid service was late morning (perfect). We were on third floor, but next time I'd like the ground floor around the pool (a little shadier in the afternoon). Pool was busy but not noisy. It is an older hotel and could use a little sprucing up, but the linens were lovely and tv large. We found a parking space on the quiet street just below our room. There is sufficient parking with the lot across the way if needed, but for Thursday night's street fair, get back to the hotel by 4 p.m. to park close. Overall 4.5. Expected a noisy Coachella crowd, but the pool was quiet. They should have a notice about noise after 10pm...can close pool. Just a thought though it was not a problem for us mid-week. Both mornings of our stay there was a clogged toilet. Maintenance was VERY fast getting there the first morning, and we reported the second morning at our early check-out. There was NO wakeup call as promised - NONE. We had a reason to be up early. When reporting these 2 things to the desk at checkout, there was NO reply. AND they took my key card and cancelled it! I said I need to get back into the room! Have you cancelled my card? The young man said NO. On getting back to the room, of course, it didn't work. Luckily my friend was still in the room and opened the door.
The Palm Mountain Resort & Spa was in a central location and is within walking distance of shopping, dining, and night life. The room was spacious and we had a great view of the pool area. The continental breakfast included only orange juice, coffee, and a choice of a bread selection.
Close to town Thin walls, very noisy
Beware of the $20 resort fee. It allows them to advertise their rooms for less. It's BS.
The location is in the heart of downtown. It is so quaint and comfortable.
Location is right on the main street, room was large and comfortable, dog-friendly and provided dog bed, bowls and treats Most staff was very friendly, but even though we received a letter at check-in about asking the front desk for dog-friendly restaurants, etc. we received only two recommendations and a general comment that it is ok to bring the dog to most restaurants with outdoor patios when we asked.
The staff were great and the hotel is in downtown Palm Springs. We parked when we got there and only got in our car to drive home. It was very quiet. Our kids (3 & 5) had a blast and they were very accommodating with our Boxer Moose. They even provided a dog bed and bowl for him! The room was very cute with a jacuzzi tub in the room with a lot of very hot water. The bed was a bit soft. We prefer a very firm mattress.
Very pretty boutique hotel. Efficient & helpful staff.
Property, location, and hotel itself was pretty good! Management, reservations, very unethical business practices! Cross your fingers that you don't have to deal with management and can just get into the hotel without problems. I have never dealt with a more unprofessional or unethical privately owned hotel in my life... You have been warned! We were told we made two  reservations for the same days, guests, and would be responsible for paying for both even though it was a clear mistake on the hotels part. We are working through the credit card company now to turn them in!
Toilet ran all night. Bed was uncomfortable. Magnetic key constantly didn't work. Window in the room that had no blinds no elevator to room
great room with fire place no elevator or bellboy
Room comfortable and clean, loads of space
The staff were very friendly and helpful. The room was quite comfortable, with a nice ambience thanks to an electric fireplace, nicely designed bathroom, and very comfortable bed. No.
Broken hot-tub? Half the benefit of a mid-winter stay in Palm Springs is jacuzzi time and it's broken.
we called ahead to see if we could arrive early and use the pool they told us yes bu when we arrived we could not use the facilities!! Disturbed us with phone calls seeing if we needed anything after we checked in and they walked us to our room we felt very disturbed our whole stay.
Great location. Quiet even though it is between to major streets. Walking distance to great food and shopping. A short drive to spectacular scenery. The staff were all helpful and in good spirits.
Super clean, no phone calls poolside and no kids.
Location and Karen at the desk was outstanding! The continental breakfast was very nice Nothing
Great decor, simple yet quiet common areas. Loved the complimentary orange/lemon water everywhere and very comfy poolside chaise lounges. The lights outside our room are controlled by the hotel and are very bright. Woke me up at 2 am! These should be controlled by each hotel guest.