jag har bott på Hilton 4 gånger och har alltid varit nöjd. Underbar utsikt, trevlig personal, god mat och rummen är rena och bekväma Nej
Bra pris som inkluderade en mycket bra frukost. Hotellet är mycket bra med avseende på läge, rumsstandard etc Eftersom jag råkade ut för försening skulle jag kontakta hotellet vilket var omöjligt via telefon. Man kom till olika val där man blev bortkopplad. Gav upp efter 5 försök. koplling direkt till växel borde vara en självklarhet.
central to town centre
The location in the city centre oppersite the train station i used 1. we booked a double room and recieved a twin. Told staff and moved rooms. 2. the 2nd room we got wasn't as clean as 1st room. the bins hadn't been emptied and the bath has hair in it (quite a lot). We didnt switch rooms again has we were on a deadline.
Central position, friendly staff. Had Sky TV available in the bar area, which they switched for us to waatch 1st day of the Ashes in Brisbane. No a/c in the rooms. No Sky TV in the rooms. I thought room rate was expensive for what you got
The Duty Manager handled my morning complaint very well. She was attentive, curteous and resolved my issue suitably. Getting woken up at 405am by a crowd of people outside my door wasn't great and then the party next door caused me to call the Duy Porter at 440am. He was very helpful and ejected one perosn from the hotel.
Comfortable and clean room with a fan to cool us down as it was a very hot day. The staff were very friendly and polite. The room was not ready when we arrived but the staff were great and looked after our luggage for us while we went for lunch.
The location of the hotel
good location, good breakfast
the hotel was really superb, staff were so helpful at all times and the food was lovely this is a hotel i have used time after time go for it its centrel and of high standerds can i stop longer
Staff very pleasant and helpful, and knew area quite well. Hotel well insulated against noise outside of it. Room was quite spacious. Toilet bowl really needs a good bleaching (it was pretty brown) and cracked / loose floor tiles need replacing in bathroom. Also had dirty pillowcase which was replaced, so standards of cleanliness need to be improved.
Very convenient for the train station and bus for the metro centre. Staff were very friendly and allowed us into our room when we arrived. We also left our luggage until we left for the train. Excellent service from all staff. The only down side was the level of noise during the night. I would request a quiet room the next time I visit.
Location was just what I wanted Meeting friends and enjoying a very nice meal in Chinatown The Dragon House
Ease of access directly to city, facilities, bars, staff, the fact that it is an independent hotel & not a chain
Very helpful doorman who provided free map of Newcastle and information leaflet plus friendly advice Confusing 'levels' rather than floor numbers. Unusual for breakfast not to be included in room price.
Friendly staff and easy parking
its location and the high standard of the hotel. I would have liked to check in an hour earlier.
It's proximity to the city, you couldn't get closer to the shopping and sights if you tried! The hotel was very basic, it had no atmosphere and looked shabby and in nead of a refit. A distinct lack of luxury swing as it has a 4 star rating!
We enjoyed the extra luxury of staying in a prime location in the city, we got upgraded to the bridal suite and no extra cost whic was fantastic and everyone was polite and very helpful, we would certainly come again and would be happy to recommend the hotel. we also loved the bathroom, the shower was great. we did not have breakfast as it was rather expensive and all the reviews said it wasnt worth it,
Comfortable, quiet and calm.A lot of oldfashioned charm with helpful staff. Good service in restaurant.
Min vistelse på royal station var behaglig.Närheten till city är det bästa. Med chopping, fotboll och nattliv. Närheten till staionen gör ju att rummen på den sidan störs av detta. Rummet var dåligt vetilerat och varmt. Att frukost inte ingår i priset.
Det var ett hotell som låg centralt och med tillgång till nöje, restaurant osv.. MEN vilken party-stad !!!!! helt otroligt Det var fruktansvärd varmt på rummet, fönstret gick inte att öppna. Det var bara tack vara att receptionen lånade ut sin fläkt som vi kunde sova.
Trevligt hotell med mycket bra kök. I anslutning till restaurangen ligger en trevlig pub med möjlighet att se premier leauge-fotboll. Bra läge och funktionella rum men med behov att förnya möblemanget. Parkeringsplats på baksidan av hotellet som var ganska fullbelagd.
Rumservice dygnet runt. En av oss var sjuka och kunde då få denna sevice Personalens bemötande kunde varit bättre
The design of the room the full length window overlooking the river. The ease of getting to The Sage and the shopping centre. Staff were extremely attentive. We would definitely stay again. Nothing there isn't anything I can find fault with
Close proximity to the city centre and the river views from the room Wireless internet is only in Hotel Lobby and costs £20 per day(this is not rocket science and Hotel are out of order here). Bed was a bit hard and AC was a bit hot (control problem) and overall decor/fittings etc are dated and worn and reflect the time the hotel has been trading in this location. Car parking is an excellent bonus and lots of private space available for guests. Concierge is great and knows his stuff. (In general Hotel needs refurbishing but overall a clean and tidy place to stay).
General ambienece and location
very comfortable bed communal areas very smart and pleasant bathroom past its best and shower facilities poor- not what I would expect from hotel of this level view from room very poor
The location of the hotel was excellent and the room was adequate and the reception staff were helpful. This was our third stay at the hotel and it appears to be letting its standards slip, there were not enough bar and waiting staff and the tables were all full of uncollected plates etc,we had to wait an age to get served if the barmaid was off her mobile long enough, the breakfast was similar not enough staff, expensive, and generally cold and pour quality/
Posistion was fantastic, our rooms had floor to ceiling windows, top floor with a fab view of the river
Location for city centre the whole building was cold, the air con was noisey, the bathroom was shabby and cold. the breakfast was poor and the unhrlpful
The location. Room looked shabby and very dated with thread bear seats, an uncomfortable bed,grubby bathroom with a tap that leaked water all over the sink area.We were woken repeatedly through the night by people shouting and banging on doors.This is not what you expect from such an expensive hotel,extremely poor value for money!
good location, clean no free wifi in rooms, restaurant food was not that great
Within walking distance to the airport terminal. Room was large and clean. staff were very helpful to change our room as the first one did not have operating air conditioning at the time, although they tried to fix it. Restaurant was reasonably priced
proximity to airport Getting to the hotel, a friend came to pick us up and seeing the gate and 4pound parking fee she panicked and parked on the road outside and got a 60 pound fine from police who arrived in a minute! a note at the entrance could explain ticket validation!!!
Had an excellent wekend, enjoyed friendly, helpful staff.
east access to main road, hotel bar slightly isolated from other restuarants and nearby pub was shut
friendly staff near to shopping centre and cleanliness and comfort ofroom and although did hear soem noise during the night outside there was no noise in the hotel itself normally you can hear other quests moving about some bacon at breakfast but onlky personally preference as breakfast was good
standards of room, cleansliness etc breakfast, we visited last year and it was a cold breakfast with toast, this year it changed and the egg was discusting, much greater choice last year
Staff were helpfull and friendly. Not enough staff during late evening
Friendly staff, clean rooms and modern. Great breakfast and fab location.
We stayed during a bad snow spell therefore travel was limited but the staff were so helpful in booking us taxis to the metro centre and then to the train station the following day to ensure we caught our train home. We booked a non smoking room but were given a smoking one. You could smell stale smoke in room on arrival but we opened window and it was okay after a few hours.
Clean and friendly. could do with a better hot breakfast
Location Hen nights!!!!!!!!!!!!
easy reach to the shopping centre, public transport close by if needed
Bra läge, trevlig personal, rent och snyggt. Bra frukostbuffe, på internet såg det ut som det bara fanns continental frukost.
Hotellet motsvarade våra förväntningar väl. Rent och snyggt, trevlig o kunnig personal. Läget mitt i stan var perfekt. Vi var på derby på St James Park. Nej inte direkt. Möjligen det enda var att dryckesautomat inte fungerade. Vi kunde dock köpa dryck i baren och där fick vi också is. Personalen gav tips och råd om det.
personalen var trevlig och hjälpsam nära till centrum
The staff were very friendly,made you feel welcome.The hotel room itself was a good size,bathroom was spacious with a huge corner bath. The windows were difficult to open.
easy reach of many places Nothing
Accommodation was roomy and beautifully maintained. Staff were extremely pleasant and helpful. Probably the best value for money I have ever experienced.
The hotel staff were very helpful and friendly
The room, the quiet, the bathroom. Excellent stay - would definitely go back. would have liked cable/satellite television and digital (or any) radio.
Staff were very welcoming and helpful. Room was beautifully presented and I was pleasantly surprised as the price was very reasonable. I would definitely return again. A hotel bar would have been nice but not a deal breaker as only 5 miles from city-centre
The grounds were excellent The facilities were basic and shared. For the price charged, on suite should be available.
Staff friendly, clean comfortable room at a reasonable rate. No.
Easy access to city, quiet at night, polite staff. I would like to return in the future for a longer stay
The hotel was quite comfortable, and close to Prudhoe where my husband had to go to on business, and only a few miles from Newcastle Metrocentre for me to go shopping. There had recently been a leak above our bathroom, and it smelt damp. The hotel can't be blamed for that, but it needs to be attended to promptly. I would stay at the hotel again, but I would enquire about that beforehand.
The modern kitchen and lounge area was fantastic and very spacious. It gave us the great opportunity to cook! The kitchen had all of the most popular untensils however tongs would have been useful. Having plenty of cups and glasses meant that we did not have to clean as often and at the end of the stay just fill the dishwasher! The bathroom was small however decorated beautifully and was also very clean. Overall our stay was great. I do not have any major complaints just minor ones such as the sky in our lounge did not work at all which was a bit of a let down. Also i think this would be more of a suggestion rather than a true complaint, the bed side tables are very close to the floor rather than bed level thus we could not have any drinks or snacks in the room whitout have them on the bed or holding them.
beautifull appartment - feel at home
Accomodation was excellent, bright, clean and modern. A pleasure to stay in. Staff couldn't find my booking on check in, this however worked in my favour as I was allocated the Show apartment instead.
lovely apartment that was well appointed. Sky TV is a real bonus.staff were immensely friendly and courteous. no mineral water and milk was limited to one cup each with no obvious shop nearby.
The apartments were new when we stayed and have been finished to a high spec. Very nice and spacious. Not affected by noise. The double bed was only a 4'6" I would of expected at least a 5' bed size.
Modern, comfortable and good location.
The apartments were decorated to a very high standard and had a lovely atmosphere about them. I liked everything, don't think I would want anything to change and would definately come back to stay in the apartments again.
Location was excellent and rooms were furnished to a high standard We couldn't figure out how to get hot water out of the shower
Astonishing standard of accommodation for the money. Massive lounge/ diner with kitchen area, 2 comfortable and very stylish bedrooms, one with an ensuite. Beautifully decorated, luxuriously comfortable. Can accommodate 4 adults in comfort for £135 a night!! The rating on the website is spot-on -Fabulous!! Nothing really, but just a couple of syggestions: morning papers would be nice. Also the front door of the main building is kept open which makes the hall and landing cold and a little less than welcoming. otherwise perfect.
warm, comfortable, very modern appliances and decoration, plenty of room, good situation, good parking would have liked a CD player in the apartment
Interior design was very nice and surprisingly upscale. Rooms had very nice amenities, such as a rain shower, heated towel racks, fridge, and microwave. Free and fast WIFI, too. Hotel is in need of some upkeep, especially for a place that is aiming to present itself as upscale -- e.g. small but visible water stain in the ceiling of our room and some other minor upkeep issues. Nothing unclean or dangerous though.
Excellent, friendly staff with lovely clean spacious grounds with fantastic facilities.
Rooms very comfortble and clean and a super breakfast in the morning Bit a mix up with my booking as there was another person with the same name as myself this caused a bit of a delay in getting into my room also had to use the leasure services area to get showered as i was going to the race meeting.
purpose of visit was for christmas shopping trip, leisure facilities were a benefit to us
The room was spacious and very comfortable. Although we didn't have a chance to use the leisure facilities they looked very good. We were kept awake until 5 am by the people in the next room.
Service excellent. Breakfast good and plentiful. 3Rd night free! Rooms very small for Marriott standards. Net curtains dingy and double glazing window frames filthy! A complimentary bottle of water should be provided as in all Hilton hotels. The television was a very small crt television and I have not seen one of these in a hotel room for years! Usually they all have large lcd or plasma televisions! Husband very disappointed. Rooms need updating!
Pleasant staff, good breakfast buffet Not as good as our last stay. Queen rather than king size bed and small room at the noisy front of hotel. Felt we would have got a better room if we had booked directly with hotel.
very comfortable room, nice and warm, nothing too much trouble
Very comfortable room TV Channels - would like to have seen Freeview/Sky News
Staff were friendly, the hotel was clean and so were the rooms. There were excellent facilites available such as swimming pool, hair salon and squash courts. The room service food was not good at all the curry was watery and the salad had stones in it. I complained but nothing was done about it and i was still charged the fool amount of the meal.
Nice friendly staff, concierge very helpful and tasty breakfasts. Bedroom spacious and comfy bed. Duvet too heavy, but was changed on request by obliging staff. The fridge provided space only for minibar, which was scarily expensive. Room service quickly provided jug of iced water no bother.
leisure facilities reception on arrival not very welcolming, too many children allowed to run around freely in the hotel with poor behaviour hopefully a one off as had a boxing competition hard on staff when children out of control some where sent out off pool, in dining area taking fruit out display taking a bite and putting it back!
The location was good and the room was very quite with no traffic noise which ensured we had a good nights sleep
staff, accomodation, food all excellent, hotel was everything that was described in promotion. a fantastic break for a very affordable price.will use hotels again, possably at another dlocation. no complaints.
All of it Think service in bars could be improved
Location good. Staff very helpful. Lively hotel. Good breakfast. Clean and comfortable rooms.
the staff and pleasant surroundings
spacious comfortable room some of the cooked breakfast items were cold
i loved everything about my stay apart from the fact that there was a lot of noise from the room above ours and this is the only thing that would stop me staying there in the future which is a pity as i do a lot of travelling for business too and was great location the room above there was a lot of fighting and arguing and did not get any quietness until 5:30 am
Excellent facilities and staff were very friendly and helpful. Like the bar area which felt like a 'local' rather than hotel bar. Food good with a variety of choice. Although car park was huge it was still difficult to find parking as there were several weddings taking place and the leisure club is open to the public.
The mouldy bag of banana skins left in a carrer bag on the shelf with the spare pillows.....!! General couldn't care less attitude of staff, hearing the manager tell off waiting staff in front of guests at breakfast.....list continues
Snyggt rum, bra bad, trevlig personal, god frukost - jättenöjd kommer gärna tillbaks.
Bra läge. enkelt men trivsamt rum Säng ok. Bra TV skärm. Lyhört mot korridoren. störande nattliv. personalen okunnig.
Trevligt bemötande, fri parkering i anslutning till hotellet, bra rum utan onödig lyx. Mycket prisvärt.
Vi tyckte läget var utmärkt. Hotellet var rent och hade bra badrum. Att det ingick en bra frukost var också ett plus. Servicen var också bra. Nej, vi har inget att anmärka på.
Room was spacious and suitable for disabled person No heating on in the room. Bar and Brasserie catered for men watching sport and talking loudly about sport. Restaurant only offered 3 course dinner menu
No marmalade at breakfast!
The rooms are more modern compared to the last time i stayed there. The rooms had everything you need! Very nice The price is too much to stay there more often & it does not include breakfast! The price should definitely be looked at and lowered!
The comfort of the room I was extremely disappointed that the pool was closed for refurbishment. There was no mention of this on the website and the pool was a deciding factor in choosing this hotel
Only stayed one night but we had a fantastic tiime
very comfortable stay, clean, well presented hotel, on the whole staff friendly and helpful. the restaurant was poor - had run out of items on the menu(2 types of steak) - order messed up- overpriced prawn salad, which was tasteless - completely overcooked burger which was practically inedible, long wait for food which was why we didn't just get up and leave to go elsewhere. very disappointing. let down the hotel.
Nice fittnes area nice rooms and good atmesphere
The room size and room facilities Would have preferred bigger communal lounge area and all facilities closer but it was under refurbishement so may be better organised in future
The manners and politeness of your staff I found the beds in my room uncomfortable and smelly. If you change you the beds then I would recommend your hotel to my friends and colleagues
nice and quiete weekend rates good but breakfast rates should reflect this also
Location of hotel Had to stand and wait 25 minutes for soneone to come and book us in at the reception No heating provdided apart from mini desk heater which did not provide much heat at all mould on the bathroom ceiling and walls and stunk curtains were not big enough to cover the window which made the room cold and draughty. Waited 40 minutes for breakfast in the morning where we sat in a cold room because of the heating not working
Staff very friendly and helpful Public areas very worn
I like the location, the hotel is really near the centre. The bed wasn´t comfortable
Breakfast was freshly cooked. Was difficult to find - situated in an area that 'has alot to be desired' Outlook was of a rail bridge and underneath it's arch's - the 'homeless' living. Not recommended for a saturday night stay - unless you like the noise/music until 3am of the pubs and clubs.
Checking out Everything
Situation of hotel.easy access to shops,bars.cleanliness
Requirements met for a one night stay.Good value for money-£45.
clean /comfortable room situation as it was very noisy until about 4am also they ran out of supplies for cooked breakfast