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bra och trevlig personal. bra service nej
Bra perfekt läge och fantastisk utsikt
Utsikt Cobacobana, frukost Förhållandevis dyrt
Hotelet ligger perfekt och har fint utsikt.Stort och fint rum.Frukost Personalen ställde klockan 15 minuter tidagare i rummet för att gästerna skulle gå ut tidigare
Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems
The location worked well for us. We felt safe a few blocks off the main beach The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.
I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!
Hotel is close to the beach. It was built very luxury, but time started taking its own.
Location , Staff, great breakfast, Very accommodating and honest staff. Roof top observation for the new year fire works display Room was located between elevator and utility room, so we heard noise at night. Note this was a room we paid 600.00$ a night for.
Restaurant food was very good and well priced. Wireless internet was good. I would like more comfortable and updated facilities in room
Excelente location, very good breakfast Room was small
Location is great. Reception Staff and Doorman helped us a lot on any problem. Service is also very good in comparion with the other hotels around the area. Communication is a big problem. All the staff should speak english. Rooms need renovation.
Excellent breakfast, good location, comfortable.
Situated in a nice, safe area on Copacaban Beach close to Ipanema, this is a good quality hotel
Great Pool.....good breakfast Few rooms with view to the ocean
The location right next to the beach is perfect, and the view from the top terrace bar at the 16th floor is absoluty amazing When I checked in, they tried to charged a higher amount then the rate I got at booking.com. I was there with a friend, and they gave me some crap about the reservation only was for one person, although it was for two people. After showing them the receipt where it said clearly that it was booked for two people, I got the right price.
Free Internet connection - excellent breakfast buffet - staff very helpful and kind. Maintenance overdue - (i.e. sink tap loosely mounted, windows poorly closing, elevetor not funtioning) - Noise in the room from traffic in the street and poor isolation of the windows
Scarcly furnished room, really not a 4 star hotel, more like a European 2-3 star. Scummy carpet in the hallways and breakfast room, tile floors, bathroom OK, and very loud room due to the fact that the windows are old single pane facing forward to the Copacabana side. Nice view though ;) see above
The staff were very accomodating. I thought the room furnishings and bed were not up to standards that I expected.
Good breakfast, the hotel is real quiet.
The room was big and comfortable, and the hammock on the terrace was really nice! The breakfast could be improved, it was ok but not very rich
Everyone was very friendly and willing to help us out with ideas for our days. Our room (205) had a bit of a urine smell. We weren't in the room for very long so did not complain or ask to be moved.
The buildings/bungalows lie amid a beautiful tropical garden. The employees were very friendly and helpful with tour bookings. The pool area is small and just fine to cool down and for children to enjoy. The breakfast area is an open covered terrace area from which you can enjoy the garden view. The breakfast choice is simple but wide. The pousada including the rooms are nicely decorated with the typical brazilian handicrafts. The rooms are spacious with a small bathroom. Everything is very well maintained and clean. The pousada lies about 600 meters away from the center of Paraty. The walk to the center is along a small river along on a newly laid out parklike pedestrian way that is elumianted during the night. For us it was a perfect stay
The decoration in the hotel make us feel like in a small farm and very relax. The owner of the hotel is a really nice guy. He gave us all the inforamtion we needed the day we arrived. And when I was serious sick, he drive us to the hosipital and found the doctor. And he even stayed there to help translate between doctor and us. The room is a bit too humid for us. Maybe it is due to local climate which we do not sure.
The staff at the front desk is very friendly and helpfull. The breakfast is excellent. I liked everything.
Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!
Customer Service, Izabel reception Manager is very efficient and helpful.
Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful .. The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.
Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.
This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.
realy nice staff , thanks ! the famous restaurant "cipriani" seve food warm up again !
Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.
Beautiful. There is no bar or restaurant in the main building. Needs more.