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Location was good. Staff were friendly and helpful. Although the price we paid was reasonable, we felt the room was in definite need of renovation and up-dating. The wooden dresser and night tables were worn and not very attractive.
The facilities were good but the staff treatment was insulting and substandard. I am close to demanding a refund on the bill due to how much this ruined my time there with my partner. The staff ruined the whole stay. I feel cheated by the amount I paid to get treated so poorly.
The location is very close downtown and the river. The concierge was keeping track of me and reporting it to someone.
Great location with nice views of the river; they upgraded us from club room to very spacious club suite; nice club amenities. Concierges were completely incompetent--gave wrong info re: directions and travel times multiple time making my husband arrive too early/too late for several meetings. Bad smell of moldy carpet on the club floor; furniture uncomfortable and worn--looks like it hasn't been updated since the 1970's. Not what I would expect from a Pan Pacific Hotel
The room was really great. Kitchen, washer/dryer, huge TVs in living and bedroom. The staff weren't that great.
Nice rooms, nice view. Location is ok as long as you don't mind walking a bit. Bus stop right in front of the hotel - just $4.50 to the airport, runs every 20 minutes. Surly, unaccommodating staff. Don't dare show up a minute before hotel check-in time! Don't ask for directions. Don't ask for anything and you'll be fine.
The river view was the highlight. The hotel is relatively new, and the decoration is nice and suitable for young couple. Room service menu didn't have anything for vegetarians. It'd be great if we had a hot tub. limited parking outside.
Please write at least 15 words
The breakfast was good, although a bit expensive. The location of the hotel was great, both close to the conference center and the city malls. The staff were very helpful and friendly The wireless internet was very expensive,- approx 150 AUD for a week!
the hotel was very comfortable and probably the best hotel bed i have ever slept in, and the service of staff was excellent and very helpful in directions and the locations of different places within the CBD. Lovely stay, enjoyed every minute.
As on previous occassions we find the staff very friendly, polite and helpful. The room was excellent, bed very comfortable and room very clean, with everything provided. A wonderful selection for breakfast, a great steak house for the evening meal with friends. Walking distance to the City centre for all your shopping. We will be back.
Room Serice and Friendly Staff Mini Bar Prices are extortionate
Absolute class from top to bottom Perth prices are too expensive compared to the eastern states
The size of the meals from room service were the largest for a five star hotel ihave experienced
the efficient and courteous staff for whom nothing was a problem. the swimming pool with towels provided. the bathroom was very 'old' and seemed to let the standard down. not merely in it's fitout but obviously requiring some maintenance too.
They upgraded my room as it was my wedding day:))
The staff were so helpful and even booked me in early at 10am. Only one night stay as celebrating a Melbourne Cup function at the hotel, but always enjoy my stay. Had to pay $16 for parking ontop of hotel room. Parking should be free for hotel guests.
Easy and pleasant check in and no hassles Nothing
Extremely comfortable beds! :) In room food menu prices were extremely high
The location amidst beautiful gardens and statues, with magnificent walks at all times of the day along the Swan River were all features that made my stay memorable. It also was in very easy walking distance of the city centre fand other transport for further siteseeing and shopping.
The design and the location of this hotel is excellent,modern decore and comfortable beds top it of. Everything is overpriced .Parking not included in room rate you have to walk 100 meters for free parking Valet parking is just overpriced.
Location The restuarant had stained/dirty chairs and the service during buffet breakfast was not up to scratch for a hotel of this quality.
Nice location.Close to function we were attending. Décor in room was nice,fresh and new
The staff were really friendly and helpful.The room was lovely. We will go back next time we need to stay in Perth.
Room was comfortable and clean. Room amenities like soap, shampoo, shower gel etc were not replaced and used ones were just left in the room.
all facilities are on-site. Close to the city, plenty of parking.
Paid for a river view room and got a poolside room. No tea or milk only 1 bathrobe.
The staff were friendly and helpful. The hotel is currently undergoing a refurbishment, which is good news as the room we had was tired and did not impress. The hotel caters for business types and I would not recommend it for anything else, it is functional. If you are on a vacation, I recommend booking alternative accommodation. In my opinion the Hyatt was poor value for money, ok if the company is paying but excessive when it is out of your pocket.
staff where not the usually friendly hyatt people i have experienced in the past. food is well below par, executive lounge is not good value for money.
I told them it was our anniversary on our booking form. They gave us a card and a complimentary bottle of champagne. Nothing
Fairly comfortable and spacious room. Bathroom was nice. Staff member Junko in Cafe was pleasant. A young, Caucasian girl with dark long hair (sorry, cannot remember name) had a lovely smile and was the only one to make me feel welcome. Not all, but generally fairly poor interaction with staff. Few smiled. Concierge was not friendly and promised to get details regarding a football match and never did. One waiter seemed to pass a sly remark about our appearance to others upon arrival as we walked past the cafe to the elevator (we had just traveled 6 hours from Denmark). Small TV in room. Not value for money.
the internet advertisement of free shuttle to/from airport does not exist...this was the reason why we chose this hotel despite the high price for room. the bedroom floor was dirty, my white socks turned dark brown; they forgot to put a sheet under the comforter. the concierge pointed us to a neat italian restaurant and had a great meal. we stayed one night in htis hotel (thank god!) as we were in transit from LA to exmouth, wa
service was great, room was lovely and bed comfortable no
Comfortable and spacious with friendly staff Hot buffet breakfast was not value for money
Privacy, Great breakfast, nice to able to have a coffee during the day, Canapes a a couple of drinks at the end of the day to relax Could have had the 9th floor cleaned or vacuumed
Clean rooms, lovely room setting, great bathroom
Location The hotel is badly in need of refurbishment
the hotel was beautiful, the room lovely our experience was distroyed by the room next to us having a party until 4 am in the morning and myself and partner not getting any sleep. this was such a shame to such a lovely hotel. I put a lot of effort into planning this weekend as it was my partners 40th birthday. and it was distroyed
The location is excellent and the room a good size We arrive at about 11.00pm. No one came to the taxi to help with luggage and the reception was off-hand. The charge for internet connection was excessive given the room rate (it should be free in a hotel of this aspiration). There was no room safe.
The rooms are very comfortable and clean the staff are very efficient and the location is rather central. There was a mix up with the payment and rather than wait till I returned to the motel they called me up which was not convenient.
Room service was one of the best and the girls were very polite and always had a smile the facilities were clean and tidy which made our stay enjoyable
Everything we had hoped for - a very relaxing and comfortable stay. Very surprized to read adverse comments on the website - I suppose some people are very hard to please.
The comfortable room, Club room is private, Good Location, Uncomplicated venue.
Nice restaurant and very friendly staff. Walking distance to city shopping excellent location
I enjoyed my dinner experience. Next door had left their tv on and on the first night we got little sleep.
I got to spend time with my husband Dinner service - they forgot our entree and I had to ask for drinks when empty - alittle poor for 5 star very slow and the restuarant was not busy
Central location, value for money Lack of ventilation in corridors and roof. Do engineers design these places for ingress of air/oxygen?!!!!
when I asked for a feather pillow it was provided. The staff were extremely friendly and helpful I have a problem with lack of ventilation in the rooms.
It was a great location, in the city on shopping street!
it would have been nice to have a cover on the doona. the airconditioner was very noisy. we were unaware that the hotel did not have parking
location to all city attractions & transport serious thoughts needs to be given re: parking. maybe work out a deal with the carparks etc
location excellent, right in the centre of city shopping, very comfortable beds, good bathroom, clean and large room noisy, hard to use air-con and no water second day of stay, poorly handled but eventually resolved by staff
The location and the service was A+. We had lovely stay, would highly recommend Mantra On Murray.
The room was lovely- modern and clean and the location couldn't get any better! Close to nightlife, restaurants and very close to shopping!! Parking- there was some provided by the hotel at $25 a night which proves to be a little steep over the course of a few days!
Internet should be included.
The rooms are nice and clean and I had a comfortable stay. There is free use of internet at the hotel lobby. My husband especially liked it that there is a pub with live music just next to the hotel.
Cozy and your kindness
Very Relaxing and Comfortable.
Breakfast was Good! Bathroom was dissapointing!
nice views and also the facilities in the room was handy. parking! That was a joke!! Being from the country we do not have a choice but to bring our vehicles.
Location is great! It's right in the city with free buses going into shopping area and CBD. Porters are extremely helpful.
The location and the effort by the staff. I received the wrong meal from room servcie on my first evening. The room was clearly not vacuumed on a number of days and the pillows were very poor and contributed to a poor experience. The meals were overpriced (in particular breakfast) for the quality. Overall I was disappointed with the level of service given the reputation of this hotel.
The room are quite enough for the family, located near CBD The supermarket is far away from this hotel. If we want to buy something such as bread or milk, we must walk or catch a bus.
It was a convenient location for shopping and other activities in the city. Breakfast was ordered and extremely disappointed in the quality of food for the price paid.
The fact that it was so convenient for Perth City Centre, which was a 5 minute walk away. The bathrooms were a little dated but still in good working order.
location is good, near CBD. As a 4-star hotel, it doesn't provide toothbrush and toothpaste. We have two persons, but they only placed 1 showercap. We changed our room because of huge noise. When I complaint that the second room they changed for us is not as big as the first one, the attitude of their receiptionist is not friendly. They gave us a very snobby, not warm-hearted feeling during our stay.
The Mecure Perth has friendly staff, great atmosphere and is close to the Hay Street Mall.
Comfortable Bed, but noisy back street. Hotel lobby and buiding in general looks tired. Hotel staff friendly and helpful but lacked the professionlism of hotel staff in equivalent hotels in Western Europe
near city center rooms are niosy you feel like the guest next room are stying with you in your room also bathroom not clean, i would recommend it but for lower rate 120-130 AUD $ per night
The pool on the roof....nice! The fact that the bar opened at 5pm. A bit earlier would have been good.
Room very clean and fresh Very bad staff service and attitudes especially assistant manager-felt very unwelcome upon check in because I booked online
Closness to city shopping and the function at the bell tower that we attended on Fri night
shop till i dropped to view a movie was to expensive
Quick check in and ability for staff to park the car quickly
easy to find the bed was a little bit uncomfortable
I enjoyed having dinner at the restaurant of the hotel. I had to change the first room (808), because was too much noisy; next to the machine room. I think the hotel should add extra isolation to the wall. The room 808 is enough big to add an extra layer to isolate the noise. When you lean your head against the back of the bed, you can feel the vibration. Fortunately, I asked for changing room and they did not have any problem. :)
The gentlemen who recieved us was just excellent and wellcoming. No
As we were working the whole time we stayed. We used the room service the whole time wich was excellent quality and value for money. the staff were also excellent The shower ran from hot to cold and would not hold one temperature
That I was able to park my vehicle at the hotel overnight in a secure parking bay.
It was in a very central position in the city, the room was quite good, nothing flash but plenty of room. The decor in the hallways needed a bit of a spruce up.
The musty smell in the bathroom. Difficulty finding the car park but fine there after.
Very comfortable and conveniently located The addition of a surcharge if paying by card
The staff were pleasant and helpful and the room was clean and well presented. The room was not deluxe or what I would expect from a 4 star hotel, it was small and very noisy. I could hear the tv from the next room throughout the night.
Locality to city and public transport was great.Vary helpfull staff at reception. Generally things were ok.
We went to a show Bar closed on Saturday afternoon
Location very good. Easy walk into the centre of Perth.
Great location Rooms could do with updating. On one ocasion the room was poorly made up - ie sheets and cover had been pulled up but bed not made (blanket was still all scrunched up beneath the cover, bathroom not cleaned, and request to replace cup which had a cracked handle was ignored. Fridge did not work so not able to keep any cool water or ice.
Spacious and comfortable; quiet room, although in central location.
The location was very good, right in CBD. Room was very small, only basic amenities. A/C was not functioning properly. There was not much choice in the room service menu. They were seriously short-staffed.
Convenient Location, was able to explore perth city without any difficulty, the bus stop with the cat service right outside was an added bonus! Price wise, it was reasonable, staff were very polite & service was prompt. Rooms were clean. It's my first time in perth, so i'm not sure if the prices they charged for wifi internet was expensive or not, but i felt that instead of charging each individual user for internet usage, they should have a discounted package for multiple users in a room.
convenient location, friendly staff, comfortable spacious room
The spacious room with a balcony overlooking the cathedral.In addition,the staff were both friendly and professional throughout my stay. No
Very convenient to the central shopping area Air conditioner did not work. No parking facilities
I felt the hotel was in a quiet location only a short walk to the main shopping centre. Generally all facilities within the hotel were satisfactory. The catering for breakfast particularly when a few guests were in the restuarant left a little to be desired.
When we arrived and found that The Marque was on the Freeway we were a little concerned but once we settled into our room...401... we were very comfortable and appreciated the view... especially as I had 2 wisdom teeth out on the Friday and felt miserable... The king size bed was a great... thankyou... Jon has been in touch I think about a watch and now an old leather watch band that we think we may of left behind in our room or even fallen out in the carpark.. we parked in No10 and 17 bays...both items are sentimental.. the watch was from Vietnam when he served there...would appreciate it if someone could check this out please... thankyou... Maryellen... The undercover parking for us was a slight problem. The parking bays were very tight fitting.
Location to a concert at kings park was excelent also walking distant to city shops Tha lack of parking should be addressed
Foxtel Nothing really. I got woken up at 6am from the loud taps running in the next room. I also called after my stay to complain about how bad the parking facility is. For $20 a night to park your car in such a tight car park is ridiculous and an absolute rip off. I had people helping me get in and out of the car park. I also have a hire car that is now completely scratched from someone obviously having trouble parking there car too. I also have never scratched a car in my life and getting out of that car park was un avoidable to not knock into a pole or the wall or even another car. I called about this to complain and whoever was the manager on duty on sunday 28th nov got my details and said someone would call me on Monday and I still have thing
localitiy to centre perth
I liked the area - Mount Street, being very close to Kings Park, the city, the freeway, walks, and the hotel itself - the layout, 'the feel' of the place - which was comfortable, clean, warm, friendly, bright. Couldn't get the TV to work even after the maintenance person had been in, but sure it would have been if I had pursued it.
Hotel staff were very friendly and helpful. TV programs were all good to watch. Location was close to anything in the city, the Jetty for ferry rides, and not far from train/bus station. Good value.
nothing bathrooms need renovating, dark rooms, poor layout for the space
The location is superb, the reception / front of house worked well, as did daily cleaning service (mostly), however bar / restaurant staff were overly familar with some guests and having them eat dinner at the bar is probably not a good look. The hotel is tired and in need of a spring clean - - low levels of mould in the bathroom, missing light fitting, curtains that don't quite fit the windows, broken mirror in common areas, all of which is dissappointing as the location is fantastic and most staff work well to make stay enjoyable
Bar meals AAA+ Staff Terrific For a 24 hr hotel the very 1st greeting was! Felt like you should be some where else not very warm welcome after 6 hrs of traveling or any hrs of traveling Breakfast slightly to dear.
The hotel is located in central Perth and so is walking distance to the business area Overall the hotel is average and well overpriced for the service it provides.
staff were really helpful and kind. it is in Hay St which is a great shopping precinct and a great base for walking around the city not at all
Very convenient location
Very well located right in the heart of CBD Charge for internet outrageous especially considerig room rates. Also 1.5% charge to pay with credit card is totally out of order
The staff were wonderful, all cheerful and helpful. Greeted you on leaving and entering hotel. Service good. Nothing
The close proximty to the Perth Train Station The fact that using your credit card at the hotel cost you a extra 1.5% on top of your account.
the room was comfortable and opened out on to a pleasant balcony. the atmosphere of the room was very relaxing. it wasn't just a box off a hallway It was quite pricey but someone else was paying this time. The music at breakfast one day was a bit loud and when I asked if it could be turned down a bit i was told no, the music is set and couldnt be changed.
The location was excellent. On two occasions I asked for an early chek in and I got it. Great!! The facilities were extremely clean. The staff were all very friendlya nd helpful. The complimentary drink was appreciated.I will be making it a regular when I need to be in the city. Thank you.
Staff were pleasant and attended to our needs promptly, nothing was too much trouble.
location of hotel was very nice, close to swan river, close to to perth city for shopping just a short walk for all transport, resturant staff were very helpful and cusine very good next time i would prefer river veiws
It was wonderfully close to the park, the river and Queens Gardens, easy access to the bus into town and the breakfast was great. We didn't find the bed comfortable, but the room and ensuite was great.
It was efficient, focussed and unobtrusive. A very good experience, but 2km from the business end of St Georges Tce. The breakfast menu is much the same as every other hotel, but dearer. It would be nice to have some mince on toast or baked beans on toast rather than just bacon and eggs.
They didn't have the king bed and room I had paid for. To their credit, they did refund me some of the difference for the queen room they had. However, they had leaks in the room and the bathroom and their customer service and attention to detail left a lot to be desired. I will not me returning as a guest.