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the hotel its self is lovely and the surrounding marina. I8 usually stay here once a month The service was terrible this trip. Terrible receptionists and also bar staff. Incompetent and slow. More like 3 star service not what one expects at a 5 star hotel. I will not stay here again because of this.
The hotel was in an excellent position, overlooking the marina, and of an interesting design, appropriate to its surroundings. The buffet food was wonderful, the rooms were comfortable and the staff were friendly and helpful. I would go there again. The volcano!
The Royal service The fabricate maintenance needs to be improved in some areas.
Very good room in a great location. Food was good at the breakfast buffet. Staff were excellent and very helpful and friendly. Thought the hotel was very spread out. There was not a central meeting area such as a comfortable lounge. The weather was not that good so a lounge would have been used.there were a small number of guests in the hotel at this time and it felt empty and lacked atmosphere.
It was a very comfortable hotel with a number of bars available for drinks and snacks all day, they had live music most evenings. nothing I can think of.
I think the coffee and tea in the room should be complimentary and replaced daily
Great location, spacious room, amzaing views from most of the rooms, lovely restaurants in the area. The staff were unhelpful when we asked if there was a possibility of a late check out and were unwilling to check if they had any other rooms available.
Allt inkluderat är ett bra sätt att bo. Det finns alltid något man gillar av mat och dryck som serveras. man slipper leta efter restauranger dagligen för middag. Rumsstädningen ganska usel. Men det är säkert personberoende. Man spelade mycket hög musik runt en av poolerna, vilken låg utanför vårt rum tyvärr!
Mycket centralt och bra läge i Playa Blanca gångavstånd till både shopping och strand. Hög standard på hotellet och mycket bra service. Inga problem att byta rum, de nyrenoverade rummen var väldigt fina även om de gamla var helt ok. Jättefin frukostbuffé och kvällsmaten var helt ok.
The hotel was everything the adverts and description said it was, also the staff could not have been more helpful. The food was varied and generally to a very good standard and the dress code in the restaurant was well upheld. I particularly liked the way the pool attendant (who we nicknamed the "Towel Snatcher") patrolled the pool area removing any towels which were reserving sun loungers. If I had been allocated one of the third floor rooms looking onto the hotel perimeter wall, I would have been extremely unhappy as the only view from these rooms is a 3 metre high stone wall situated 2 metres from your terrace. My room was on the fourth floor directly above the unfortunate third floor occupants and it was obvious that these people were very displeased.
The variety of food at breakfast was excellent. The main areas were always kept clean. Staff were bilingual. The rooms were not cleaned often until the afternoon.
very good hotel; friendly multi lingual staff; very quiet location; extended buffet for both breakfast and dinner
Quiet hotel at night. Near the promenade to playa blanca. Good buffets. Many germans. The ugly fishtank in the lobby!!
Location is wonderful. You can walk along the ocean on a walkway that takes you into the Rubicon Marina which has some nice shops and restaurants. Buffets were wonderful and they had a large selections. Staff is great and pretty much all speak numerous languages. Resort states that it's on a beach, not true. It's in a great location and has great views of the ocean however you need to drive or take the resort shuttle to a beach. Also gym facilities are very poor, treadmills need to be replaced, and limited exercise equipment.
Really good staff, confortable,clean, good food, really good location Should trust more in their clients and let the remotecontrol in the room. They ask a deposit of 10 euros to give the remotecontrol, but we always forgot to ask and it was really annoying. The towels are really worn out.
simply excellent, perfect in HB accommodation, very wide choice of meal at buffet
It is a realy nice hotel,we enjoyed it. The water in the pool was very cold,my wife is pregnant and she was not able to swim there at all.
Location,swimming pool,bar/terrace The quality of the food was good but there was almost no variation of the buffet dishes.
The choice and quality of the food was first class. Location perfect for walking to Papagyo beaches. A nice quiet area of Playa Blanca with no building works around. Poor gym facilities, unless you join the organised fitness classes.
läge till stranden, utsikt, bra promenadområden, bra pool, bra nattklubb dålig mat (torr kött, söndergrillat kyckling, canelloni som var degiga), pizzeria delen var lite bättre och lugnare, personalen slänger maten framför en i plastpåsar, väldigt högljud i matsalen, påminner om en matsal på jobbet bara att genom personalen slänger och städar tallrikarna i matsalen mycket högre volym
very pleasant well run hotel no place to eat at lunchtime on the complex other than in the Hotel restaurant
you want a quiet base to explore the island or a family holiday next to plenty of swimming pools then this is a good choice. It is a bit far from the beach and town (15 minutes walk).
The complex was spacious and the grounds and properties were immaculately maintained. The bar (The Village Inn) was not great. One night we were served our drinks in plastic and paper cups. It seemed out of character with the rest of the complex.
Nice hotel. Bit of a walk from the beach.
Comfortable apartment with plenty of room. On site facilities were excellent for young families. Distance from beach.
The location away from the township of Playa Blanca along with the closeness to the Marina and restaurants The pool bar was not a very popular venue for guests as I suspect the prices charged were a little on the high side when compared to what was available outside the hotel complex.Perhaps a local survey would be advantageous. It was far cheaper to visit the local supermarket for drinks than to purchase from the pool bar.
the hotel is set in a beautiful location next to the marina with its exclusive shops and resteurants, and overlooking the sea.
The staff and location Construction work began in September was still going on in November. Badly organised and executed. The main plus of the Hotel, location, was spoilt.
Position of the hotel ideal as have the restaurants of the marina or Playa Blanca to choose from. Small complex in comparison to some, was a peaceful place to be.
Excellent location, very peaceful and right on the sea. Restaurants and beaches are very close (about 10 min walk to Playa Blanca town) Noisy maintenance work early in the morning.
The pool area was well set out and nice for sunbathing The ground floor apartment we were allocated smelled of damp and had a depressing view of a wall and fence. Certainly not the 4 * we expected.
excellent location in a lovely marina settng first room was looking out onto main road with a casino/amusement facing view. we requested change and was given a pool view without any hesitation.
quiet and relaxed well maintained and clean with ease of finding sun loungers around the pool we seemed to run out of hot water fairly quickly
Lovely position near the marina. We requested a sea view and were given one. The pool bar was poor, rude staff and unpleasant to sit in. No bar in the evenings
excellent location, right on the promenade, beautiful restaurants in the nearby marina, especially Afrodite & el Mano, Dorado beach nearby (5 minutes), friendly staff, pool area very clean and comfortable. ants everywhere in the apartments ( we changed apartments during our stay for a better view). no night time bar
The grounds are nice, the bungalows are spacey, the pool is large. This is a tired old hotel in need of a facelift. We opted for all inclusive but didnt use it a lot - the food is just OK. Evening entertainment a joke. All inclusive costs borne by the hotel are obviously limited by not having enough bar staff on (I complained twice but nothing changed). Beds are not very comfortable. Hired a bungalow but loads of crockery missing and no kettle, just a coffee maker. Hot water took ages to come on in the morning, and then it was luke warm, evening no problem. Hotel set a long walk from Playa Blanca.
great if having AI, nice pool, rooms quite large, good equipped Quite far to city centre or to a beach
Great staff, good facilities and close to the second beach of playa blanca this place would be great for a romantic holiday. Great price too. Unfortunately, many people had problems with cleaningness and our room amongst others had a stuffed toilet resulting in overflaw of sewage into the bath tub. Very unpleasant stuff that was not taken care until after we left and hence could not use toilet or shower the whole day. A great example of how you turn a 4- into a 2-star by cutting corners in construction.
the rubimar was near the marina and it was lovely to go for walks down by the boats
After booking,I was worried about the standard of the hotel due to a few poor reviews -- however we were very happy with our stay there and would have no hesitation in recommending it. We had dinner in the hotel a couple of times, and found it to be very good -- I feel the hotel shoud "market" the dinner more as the numbers there were quite small. You should have a "runner" at the reception to help with any problems which might occur.
Great for a relaxing holiday
Peace and quiet and pleasant environment very basic for a so-called 4 star aparthotel
loved the location, near some fantastic restaurants, relaxing however short distance from nite life felt the staff were over worked and seemed a bit discontented. would not have liked to have an all inclusive package.
The swimming pools were great, one of them slightly heated. The bungalow was spacious and the resort very quiet. The staff at the reception were very helpful too. Recommended if you are looking for self-catered accomodation, with a swimming pool that can be used. The food was not that great; there wasn't filtered tap water available for dinner so you had to pay for all drinks (we had half board); no soap or shower gel provided in the rooms.
The area around the polos and the waterslides and the games room and reasonable cost of drinks. The 10 minute trail to the seafront.
really lovely staff, very comfortable appartments, lots of green around, excellent sporting facilities - outside swimming pool, indoor pool, sauna, gym, tennis, ping pong ... - all this for a bargain price. I should mention that there is an excellent running track in the desert which goes to the inland of the island with stunning mountain views towards sunset and sunrise. The actual town itself and the beach with a view of another island only about 30km away is very picturesque. Possibly my best holiday ever, and I've been to over 40 countries so farl.
We stayed on a budget week. Staff were very good .Room was excelent and was serviced each day. We did not eat in hotel as we were on a packet for following week so we went local resturents for meals. Beds were hard
This hotel is very nice and very easy to get around. You get a lot for a nice price.
Hotel is quite close to ocean, it's close to beach too. Bungalows are in good standard, however without AC. City centre is not so far either. I think with this money, you cant find anything better in Playa Blanca :) You must pay extra for every single things... For iron-ok. For dvd player-ok. But for TV remote? And biggest one-for a kattle? Did you see any time kitchen without a kattle? It was silly... Some time wind brings bad smells from another big hotel :( Reception desk staff have got v.good german-but english even worse than my one :D However, they was friendly and helpfull.
From word go we were impressed, the foyer is just gorgeous, the layout of the swimming pools really lovely and heated! it only took a day to get settled and feel right at home, the little bungalow felt very private even though we were surrounded by lots of other houses We had no problem in putting down a deposit for a remote control which makes sense and most of the rentable items did too, but there was no kettle and you had to rent that. That's a basic amenity that I feel should either be in the bungalow or made available even with just a deposit required. Also the access road is in poor condition in comparison to the great road system around the island, any car passing over it creates a fierce rumbling which is hard to block out
the first two nights before everyone from the sunpark were sent for what ever reasons but there were a lot . the distance toa bite of nitelife
Everything was perfect: very calm place, friendly and always available staff, good food, very interesting excursions it's a little bit distance from the ocean and the beach