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Location to the city and the Hoe was good all within walking distance.
This hotel is in a very quiet, but excellent location for us. The free parking meant that we could leave the car there and explore the city and its surounds easily. The building site that is in preparatory stages at the moment could be a noise and dust problem in the coming months
Staff were helpfull. Considering this hotel chain prides itself on offering a guarenteed good nights sleep, the fact that it is on a very noisy main road and directly opposite a scrap metal merchants yard, means that you are woken periodically through the night by cars, and then at 7.30am on a Saturday morning by the noise of machinery and scraping metal.
All staff of the Hotel are polite and professional, they are willing to assist their customers with heart.
Room and hotel very clean and reception staff very helpful As it was very warm and although a fan was provided, which was on all night, air conditioning would have been better.
All reception staff were happy, helpful and accommodating. Rooms were clean and bright with nice decor. There was an unacceptable amount of noise from outside due to inadequately glazed windows. The housekeeping staff were very noisy from early in the morning, chatting loudly in halways and banging doors, furniture and vacuums noisily throughout the morning. That wouldn't be a problem if you were staying for business and needed to be up and out early but was annoying when we were hoping for a relaxing, quiet morning.
Clean comfortable rooms. Wifi very expensive. Wifi at £5 per hour or £10 for 24 hours even campanile now have free wifi!!
Just a short walk to National Marine Aquarium & Barbican (across footbridge) City centre is also within walking distance.
Staff very friendly. Room clean and nice shower. Free parking. Location. Bed big but mattress quite hard, we found it hard to sleep comfortably. Roadside noise, so a bedroom on the harbour side would have been better since we have a small baby.
liked the fact that it was not very far from anywhere, staff were very helpful,
The Hotel Night Porter! Washing left outside opposite room from 2pm until following morning. Expected more for our money. Landing/Hallway carpets sellotaped. We booked a room for 3 tho when we wanted a hot chocolate there was only 1 supplied. Would not stay again, value for money terrible & location not brill. We have stayed at the Copthorne Hotel before & The Jurys. Wo uld most definately stay at Jurys again. Hotel staff brill tho!
The room was very quiet and the staff friendly and helpful. The area behind the bath taps was really very dirty with mould and should have been spotless (room 508).
the room was fantastic and was within walking distance of the town centre.
very good,staff very helpful rooms were nice
Facilities were very good for the price of the hotel. The restaurant menu was small and expensive, the bar menu had a lot more selection. The bar menu should have been served in the restaurant
We ate in the Brasserie which was excellent the food was delicious and good value.
pleasant staff and good food at the Brasserie Apart from the smart reception area, the hotel could do with some decorating and refurbishment
The rooms furnishings were fresh and clean obviously recently refurbished. Lovely choice of decor bedding and comfy bed. Room 306.. i am a light sleeper and the noise from the clubs and road did keep me awake but my daughter slept like a log..the added bonus of free use of lesiure club was great lovely staff in there too..
the resturant below is very nice and cooks steak perfectly. Although centrally located noise is minimal, facilities clean and staff very polite. although i thought the booking.com description was slightly misleading about wifi charges. The staff resolved the situation and have promised to edit the description to ensure noone else expects wifi to be included in the room foc!
Bra service och ett professionellt bemötande. Rikligt utbud på frukosten men så kostade den också ca 80 SEK. Jag och en affärsbekant som jag aldrig träffat tidigare hade bokat ett Twin Room med två sängar/alternativt en säng + en soffa (eftersom vi checkade in så sent, runt kl 23. Vi fick reda på att när vi checkat in efter en lång tågresa att det bara fanns en dubbelsäng tillgodo. Jättekul...
Snyggt och rent, fina rum. Utmärkt luftkonditionering med möjlighet att själv ställa in olika alternativ. Hotellpersonalen jobbade snabbt och professionellt. Bra och riklig frukostbuffé med rejäl engelsk frukost. Nära till allting - strandpromenaden, centrum med affärer, kommunikationer. Något störande trafikljud från gatan nedanför i de rum som vetter mot Exeter Road.
Location / views / breakfast / gym / pool No hot water first thing in the morning and shower did not work at all - maintenance fixed the problem promptly, however.
THe ease and efficiency of dealings with the staff Greater consideration needs to be given to the location of the smokings area.Its hardly very conducive for guests having to run the gauntlet of smokers in order to enter the hotel
good accommodation, friendly and helpful staff
Splendid view over Plymouth Hoe provided you get a sea view room. Good restaurant and swimming pool, sports area.
Spacious bright room Unimaginative and mass produced food
The friendliness and efficiency of the staff and the comfort of the room. No.
The location Being made to feel inferior by the resturant staff because we were on a meal inclusive package.
The hotel location and sea views from the restaurant pent house were excellent.The staff were very friendly and more than helpful. The spa and changing room areas were in need of some cleaning attention. The restaurant windows on the pent house were very dirty and spoilt the spectacular views from them
All staff were friendly and efficient, from reception, to pool, to bar and dining room.
Our room was a good size and clean. The restaurant was good and the staff were friendly and helpfull. Did not like the charge on car parking for residents of the hotel that should be free.
Courteous and conscientious staff, warm comfortable room with controllable heater and a kettle, competitive price, convenient location, money-back guarantee. Unappetising menu, bouncy battery egg for breakfast, hot water not working at 8pm, bathroom didn't smell great.
Location was good. Staff were very friendly and helpful. Breakfast was very good value for money. Some rooms faced noisey road and no reduction for single room occupancy.
Very helpful staff .central position.ample car parking.
All staff were helpful and friendly at all times, but I did get the feeling that they were all reading from a corporate script rather than genuine concern for peoples welfare.
It was convenient for what I needed. I was taking my son back to Plymouth University and just needed a bed for the night. My room was on the side of the building that faced a main road. The Inn didn't have air conditioning so I had to have the window open during the night and this meant I was disturbed by a lot of traffic noise.
ILoved the room, comfy , very clean and very helpful staff How noisy the traffic all the time and noisy drunken people walking by up to 4.00am
Excleent check-in process advising us of hotel's Good Night Sleep guarantee and combined breakfast & dinner package for £22. Bathroom could do with some maintenance regarding general decoration; E.G. ceiling starting to develop mould above shower area.
Typical premier inn Nothing special. Hot in rooms even though a fan provided but made it noisy at night Small bed creaked badly mattresses very hard
Attentiveness of staff Nothing
Location is very good for Plymouth City, the hotel was bordering excellent, the dining annexe is a great spot especially for a drink outside by the docks. Food was good and price reasonable. But, come on one bath towel, should we have asked for another, we were a couple and my wife hogged it. Also two teabags ? meant we had to go and buy a pack of tea, I guess we could have swiped some at breakfast but don't like to do that. Otherwise it was our first stay at Premier and it was good. Regards.
a complaint about the absence of a chest of drawers in the room 416 was immediately rectified.
close to shops, the hoe, theatre. restaurant dinner prices far to expensive
location and thoroughly good service
Location was excellent as we had tickets for a gig at the Plymouth Pavilions, which is literally across the road from the hotel. We had junior suite, which was fine. Hotel cracking example of Victorian design, but smelt a little dusty! Also, the first lady (dark hair) was not very welcoming, which was a pity as the rest of the staff were great.
refurb rooms were very modern and clean
Excellent room, very spacious and immaculate. On arrival the very young girl seemed very inexperienced and there was no real welcome at all. The first impression really counts and this was sadly lacking. The next day another foreign receptionist met guests queries with a high pitched "yes?" Instead of a "can I help you". The barman also looked grumpy, we felt this hotel had everything going for it apart from the staff, although those in the restaurant were friendlier.
Overall a very good hotel
The traditional decor and friendly staff made the stay enjoyble. Breakfast was plentiful and served in a lovely dining room. Our room was on the 5th floor and we had great views across Plymouth through a beautiful flower shaped window.Everywhere was very clean and the staff went out of their way to help.
The breakfast and the room Not many staff on on the Saturday afternoon to serve bar meals and also tables in bar lounge quite low to eat from.
Very poor quality standard of room and staff at restaurant had a very poor understanding of the dinner menu and wines. Staff also appeared a bit hectic during dinner service, yet only a few customers to serve.
he room was comfortable and fairly plush. The service in the bar area allowed flexibility allowing me to choose from the restuarant menu in the bar. The food itself was excellent. There was no tv in the bar
We had a most enjoyable long weekend at St Elizabeth's. The decor is very period on the ground floor and modern in the bedroom. The hotel is tucked away in the old village of Plympton St Maurice. If you have a Satnav ok, but if not probably best approached from the West side
Elegant and comfortable surroundings and facilities
Superb setting and interior design, plus good food at affordable prices.
Quiet, clean, nicely furnished
It made you feel special, it was a very nice place to stay
the bedroom and bathroom were very clean the service at dinner and breakfast was very slow
Clean and very sapcious. A lovely room Nothing!
Lovely hotel with relaxing atmosphere. Staff were really attentive and helpful. The hotel is independent and if you want something away from the corporate norm of other hotels then this is the one for you. Our room was over the kitchen and we were woken up by their radio but a call to reception sorted this out immediately
A beautiful hotel with very helpful and attentive staff and excellent food. My room was extremely well appointed. Can't wait to return. The check out procedure took a bit too long due to shortage of staff at the desk and co-ordination between the dining room and the check out desk.
Nice big bed and comfy No hairdryer in room
warm and comfortable with easy access
The staff where courteous, the room standard but comfortable. The restaurant was pleasant with a good choice of meals at an acceptable price.
Good bed and hot shower, helpful staff Hotel looks dated
The room was adequate for a budget hotel, the staff were friendly and helpful, and the location was good. We stayed over a weekend and it was a little noisy through the night with people coming back from nights out.
Good access and parking, good breakfast choice ,aesy route out to main roads.
Quiet,convenient, spacious due to the design I felt it could do with some redecoration which would make it look better straigtht away.
God service Bathroom loed tired
Convenience to Plymouth and access to a bar and restaurant Rooms could do with brightening up
None Noisy dual carriageway close to the hotel
Very pleased with the hotel, good facilities with the beefeater next door, very friendly and helpful staff.
reliable good standard, attached to very good Beefeater with very friendly staff Double room with only one chair to sit in!!!!
Staff was outstanding, extremely gracious and helpful.
Catering facilities were very good Old fashioned TV was very dated and difficult to view when laying in bed. should be upgraded to wall mounted Flat Screen TV s
Room clean, linen fresh, not too many towels The guy who checked us in didn't know about the breakfast deal and tried to charge us for it again.Luckily we had our print out with us.
I cant really find anything to say.The receptionist Sam was helpfull. the room was,nt very soundproof.You could hear the floor above creaking when people where moving around.The standards of this premier inn is low compaired to the last premier inn we stayed in.more like a travel lodge.
Visited the Royal Navy Open day Breakfast advertised as eat as much you like, but were served breakfast by staff which we had to wait 25mins for, previously stayed at Port Solent where breakfast was a buffet style and better
Location was fair but difficult to exit due to busy roads. Staff were good and rooms were clean and well maintained The reasturant was very busy and the bar area atracted a lot of local people
Very accessible location, very clean rooms, very nice staff, breakfast was also very good. Car park became too busy in evenings. Would benefit from extra spaces. The room smelt of paint, which we could have been warned about as we have children.
the total luxury, made to feel as if we were part of the family and nothing was too much trouble two things which i can not mention as they were complaints
The staff were very helpfull and accomodating, the food in the restuarant and bar was excellent ,we liked the informal atmosphere of the hotel For the winter period perhaps the heating of the rooms could be improved.
We loved the lovely peaceful country setting and views out to the fields and cows. Food was excellent at all meals
The friendly staff and the well prepared and presented delicious food
A really good country house hotel situated close to beach, countryside and city. Owners have a "hands on" approach and it shows! Perhaps a few pictures on the bedroom wall and a trouser press would be useful.
Everything, including the excellent food and the friendly service. Nothing.
Made to feel at home Lovely shower etc Key to get in if late at night Breakfast very good Double duvet on king size bed
loved it all ... and can't praise the owners and staff enough they did everything to make our stay wonderful (even lent us welly boots to explore the fantastic gardens that lead down to an amazing beach) . the hotel has so much History attached to it, and now has just published a book about it... we were lucky to be there at that time .. the book is amazing .. really interesting!!
The food was well prepared The room not as good as expected. On arrival the hotel was understaffed.
Very silent, clean room, overlooks the bay area, had concessioned street parking, very good hospitality of the staff, nice breakfast, very safe for children, family room had enough space and bedding, good heating in the Winter, easy to make a reservation.
Made to feel very welcome nothing too much trouble. Let us check in an hour early and made my family tea when we arrived. Very clean N/A
Great location; lovely staff, fantastic breakfast
The owner went out of her way to accomodate our early arrival. The location was ideal for shops scenery restaurants, all that we needed Parking was very limited, but on street parking more than made up for it.
Pleasant guest house in quiet location, good breakfast, friendly and very helpful owner. We found one of our 2 rooms on the small side
Very welcoming, roomwas clean, with coffee and tea making facilities, breakfast was very good Only not so good point was shower and toilet was rather cramped
Clean comfortable and friendly service None