Punta Cana Resorter

Typical bait and switch. Apparently we were told that every single room near or walking distance to the beach was not available. This was the case even though i booked six months ago. They literally put us in the last building on the property. The LAST building. It was even past the reception (or before if your coming off the street). It was like almost next to the street. This is ridiculous. When i spoke to Arnaldo, whom i was told was the manager (yet i saw no identification) he could offer nothing to help. No solution. No discount. No hope. My mother (who has never been to punta cana) is very upset. The hotel expects us to wait 10-15 to take a train to the beach (which is a 10 minute train ride away). If he really was the manager, he didn't solve anything. I am so disappointed at this experience. We are paying over $1,200 USD for 2 nights and this is what we are getting for it. Please avoid this hotel at all cost. If they actually act on it after i post this i will let you all know. Electricity went out on my last day. Some drinks were not included (therefore this was not all inclusive).

It reminded me of the melia caribe tropical hotel and resort, but cozier, hence easier to find family members when you pick a place for a wedding & not as costly. The wedding went well. I do not know if it was the actual hotel experience because I was touring the countryside 2 days prior to check-in, but 2 days into my hotel stay, I was invalid in my hotel room with a severe bout of diarrhea and fevers. Also, in the Family buffet, you get these scantily clad women at the only entrance / exit of the buffet haggling you for photos with them. Maybe this flies with the Europeans, but it's kind of embarrasing when you have a 3 year old.

Despite the problems with the room, the staff was very helpful. They had to switch my room twice. The first room smell like a smoking room . The second room had a real strong smell of mold. After going back and forth for 3 hours I finally got a nice room. The hotel was too far from the city of Punta Cana

GREAT BEACH AND DRINKS BAD FOOD, TERRIBLE CUSTOMER SERVICE, THE HAVE TO CHANGE ALL THE EMPLOYEEES,

The poll are a was lovely and very relaxing. Good variety in the restaurants although food was often not as hot as it could have been. Overall, I would say this was a four star not five star hotel.

Very nice pools, sizeable clean rooms, friendly staff, pretty grounds. Tried to charge more than we booked for; problem getting adjoining rooms; seaweed-filled ocean; mediocre food and slow waitstaff, zero entertainment on the Royal side. A bit dull.

When we arrived they had no reservation for us. They claimed we were booked at the catalonia bavaro not the royal. Our friends that booked with us had a room waiting. I showed them my receipt that clearly stated catalonia royal bavaro. We waited and waited for hours until we were given a room, only to have to move to three rooms until we had a room that the air conditioner worked. Now it's 2am and we are tired. We came to celebrate our anniversary and mentioned it to the front desk when we checked in. I also sent an email to the hotel. We also brought 2 other couples with us to celebrate. Nobody cares. The food was horrible. The pool was chipping paint. Tiles at the pool were broken. The personal service was terrible. We travel around the world and this was the worst I have seen. I can keep going but what's the point!

Location Staff rude Non English speaking Food ok Lots of walking Levels of restaurants not everyone can eat at Mini bar was 4 pops 2 beers n water is all no liquor

Nice facility with great pools and beach. Most staff were friendly Buffet restaurant had good selection of foods and pretty consistent good food quality. No convenient/cost effective way into town. Taxi ride for 3 mi trip was minimum $30 US dollars, pretty steep for a very short ride. Wait at restaurants other than buffet was horrendous for stand by. If you didn't have a reservation you were pretty much out of luck. Female greeter at the Mexican themed restaurant "Margaritas" was just plain rude to everyone. Ignored peoply and seemed in her own world. Most gym equipment (treadmill, bench, eliptical, etc.) were in a state of disrepair or malfunctioning. Availability of gym towels was spotty at best. Ping pong table had old paddles that were worthless and no ball readily available. Gave up wait for a ball to be delivered after 15 min from when staff member advised they'd be right back.

We appreciated great location, especially the beautiful white sandy beach, fantastic all inclusive programme, food in big quality and quantity, friendly staff,... No complaints at all... Everything was all right...