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The hotel can't be qualified as 5 stars establishment. It's understaffed (one person at the reception; nobody at the bar), no concierge, horrible breakfast. The "5 star" facilities are shared with The Pearl, the four star older hotel. So called "Wellness Center" is a bad joke: there are 3 delapidated bicycles and nothing else. I never stayed at 3 star hotel but it probably looks like this one. Beware ! Checking out I have to remind the receptionist to give me back deposit for ... beach towels. I had to wait few minutes for it. Leaving I remind them to give me also deposit for remote control to access the parking area. Reluctantly the receptionist gave it back. We left charger for Ds and after calling them next day nobody helped. Etc. The list of wrong things can be much longer.
Staff was very friendly and kind. Room and facilities were comfortable and of nice style. Very nice view over the sea and to Rehtymno. The restaurant was excellent, particularly the buffet dinner. The cleaning lady was passing too late in the day (only at 15h00-16h00) and the work could be improved (a bit of dust left in some spots and a cleaning mop forgotten once). Some other spots in the hotel could be better taken care of. These are details which should be improved in a 5-star hotel.
I found that the young lady and the man working down at the Spa unfriendly and they seemed like they only wanted to assist you if there was some personal gain, e.g. appoint for facial, message etc. I asked them for a towel and they seemed upset about my asking. If you want to promote Spa and Relax you need to change something, you have the right facilities, but something is really lacking.
Breakfast was very good and although rooms are fairly small they were well kitted out and very clean. Pools were very nice - beware of very early morning sunlounger reservers (you know the nationality). Had a minor hitch with our first room which had a disabled persons bathroom which meant everytime you showered you couldnt use the bathroom through fear of slipping as water covered entire bathroom floor. Bathroom in 2nd room was much better/less deadly.
Decoration, cleanliness, friendly staff. Too much light in the room at night: blue light from the TV irridiating all the room, red light from the mini hi-fi, red light from the card box at the entrance, white curtains that leave light from outside pass through. Sorry but I like to have to light at all when I sleep so we had to remove the electricity card to have the least light as possible but it was too hot in the room because we could not have the air-conditionning. Also we heard all night long the noise of the air-conditionning of the neighbouring room.
The locatoin is great , and the hotel style is very modern & stylish The room was too small , and the WC & the bath is inside the room without doors (only WC has a door for decoration)
close to the beach, very polite staff.
Although not in the 5 star league to which I am accustomed, my stay at the APR was very pleasant with a great view of the sea and the mountains in the distance. The staff were very helpful and efficient.
Superb resort hotel, staff friendly and efficient, food and wine excellent and varied, easy access to town and services. Nothing that we found.
Hospitality and hotel staff helpfull and competent. Rooms with sea view noisy,rooms with garden view no privacy concerning the rooms by side
it is a fantastic hotel.
very good relationship between price and quality. Very nice staff and excellent breakfast.
The hotel layout gives a great sense of space. All eating areas well served and good value food. As a 4 star I would expect fresh fruit juice and coffee at breakfast not some instant mixture that did not taste good. I requested seaview for 3 rooms booked but not one was offered.
Perfect location, very clean, friendly staff, cheap
The sets on the beach must be included in the cost of the hotel staying
Hotel was OK, well located with all amenities you can expect. Breakfast was average but OK. Staff was a bit constraingnant with the rules like closing the sunshade and stuff.
Tasteless and overpriced food. I was expecting a better room for the rate.
Personnel trying to speak Russian and very friendly In general hotel overpriced and old. Music is playing till 23.00
Staff was all very friendly. Bit rundown, especially towards the end of the holiday season.
Service during breakfast : 10, Parking:9, Room cleaning: 10
the hotel is in the city don't need a car. Nice food! Neibours a bit noisy and no beach around...
Macaris is a lovely stylish hotel! Suites are very big and so nice decorated! Personel very polite and helpful !The view from verandas and from the roof garden just breathtaking!!
Excellent rooms, with ocean view and great balconys. Clean and comfortable, nice king size bed, places for the clothes, dresses. The restaurant was nice, although only for breakfast. Nice staff. The pool was nice and quiet. Close to the city, thats good. The spa and fitness center was not finished yet, unfortunetaly. They told us it will open next year... The kitchen at the room was great but it was not possible to make a dinner there, we didnt need it as we went to town eating at the restaurants, but if I had kids I would prefer ti make som dinner at the kitchen after the kids were going to sleep... that would be impossible.
It is renovated in July 2009, very promising five star hotel near the center of Rethymnon. I suggest to rent a bike in order to enjoy the city. Stunning view from the balcony of all the suites. In total i suggest it without hesitation. The beach of Rethymnon is on the other side of the city. The beach near the hotel is poor, but i don't think that the hotel can do much about it.
The staff at the reception were great. All of them really helpful. Breakfast is very good with different kinds of styles (eggs and bacon, fruits, cereals, bread, etc.). Our room was very good and very clean and comfortable. The balcony was great also. When I had made the reservation by Booking, I had to pay for an extra bed because I have 2 children and the room only accepted 3 persons. But when I arrived there, I realised that we had a king size bed (for my wife and me) and another queen size (sofa) for the 2 children. So, I payed for something that was unnecessary.
Rooms (in our case two suites with kitchen) are spacious, modern, with wonderfull balcony, fitted with all the necessary; Swimming pool area was sufficient during our stay but might be small if the hotel would be full. Breakfast is simple, staff is friendly, service quick. Parking is free, but in the street uphill. Hotel is difficult to find: one unclear sign on the main road, no sign on the hotel, which looks from the outside like an office building. On arrival our reservation (one double suite) was not available so we received two suites. As such nice, but we had hoped to have one suite with the children. Both nights the fuses blew which the second night couldn't be repaired so we had to move the children to the living in the other suite.
The apartment was very comfortable, great views of the pool and the sea, would recommend this hotel to family & friends.
location and sea view
seemed to have staff shortage, bar man disappeared a lot from the pool bar (only bar), left it unmanned, waited 20 mins for bar man in the morning to buy coffee, same in the afternoon to buy a drink, another 20 mins wait.
Everything in the hotel was perfect! We came across the most polite staff, the most amazing chef and overall it was a great experience!!! Great beach and nice view of the sea from the room!!(choose room with sea view) Slight renovation in the bathroom to match a 5* hotel
The wiati staff and front desk were very helpful and friendly. No irons to checkout. Air conditioning not available although it was warm out.
Very clean hotel: the cleaning ladies were there until very late and did their work very very good, relaxing enviroment: beautiful surroundings around the hotel and the "sister" hotel Creta Star": gardens and trees are fantastic and very clean and the view of some places in the hotel very nice, pleasant stuff (reception-restaurant-cleaning ladies-room service), extra tip the small pool, that make you feel like your home because the customers dont prefer so much! The rooms are a little old, but everything looks in perfect contition-colour-functioability, so it not a problem at all. Nothing to bother, maybe a small renvation at the pool area (more beautiful chairs-pool bar) that it would match with the perfect gardens around them! But not something 100% necessary.
The staff was friendly and helpful, the room was clean and it had a saftybox. The location was exelent. The bed was extremly uncofortabel and hard. One negative thing was that the room didnt have any balkong.
Perfekt läge i Rethymnons gamla stad. Lugnt, rummen vetter mot en innergård och det är tyst och lugnt på nätterna. Läckande tvättställ, vilket gjorde att badrumsgolvet ständigt var blött.
vackert, fridfullt, centralt läge, vänlig personlig ledning väggen mellan rum nr13 mot bistrons kök borde ljudisoleras
Mycket trevlig och hjälpsam personal. Fantastisk atmosfär på Pepi Studios! Nej.
Perfekt läge nära stranden och staden, lugnt och tyst område. God frukost. Bra gym. Köket kunde vara bättre utrustat och städningen kunde definitivt varit bättre!
Det var nära till affärer, restauranger, bad mm. Det var även bra då det finns duschrum på hotellet för redan utcheckade gäster som har en sen flight hem. Ganska mycket ljud från bilar samt motorcyklar från gatan.
Stora ytor. Separat sovrum och allrum med pentry. Läget nära centrum och stranden. Stor balkong. Bra frukost. För stort. Myssfaktor noll!
Rent och snyggt. Mycket bra frukost. Bra läge.
Utmärkt hotell med bra läge. Trevlig och servicemässig personal. Fina rum och bra städning och byte av handdukar och sänglinne varje dag. Utmärkt frukost.
The desing of the room was very modern and the breakfast and dinner buffets were excellent. The swimming pool and the sunbeds inside the pool were realy rellaxing I would expect that the reception staff and waitresses to be at the same level of quality as the hotel standards...
A very new and good hotel as a base for seeing Central and Eastern Crete. Food was very very good and very reasonably priced. The experience would have been even better if the hotel had been aware of our booking. Booking.com is definitely not recommended. The floor space in the executive suite was limited. The suite was located next to the Children's play area and could have been very noisy had there been many guests in the hotel - last week of season therefore very quiet.
its very good hotel with a big pool, nice people working there, a lot of choice of food for breakfast, everything was clean and plus to everything free internet in the room. Very quiet and relaxing place!
Cleanliness is really good, location and swimingpool are great. There was activities, communications and also a lot of TV channels only in Russian and Germany. Very few in English. They should keep it more international if they want to keep as 5 stars hotel.
Läget mitt i gamla stan. Känslan av medeltid och lyx i en charmig blandning. Underbar innegård med resturang. Maten utmärkt i jämförelse med övriga på Kreta. Vänlig hotellpersonal. Något bristande underhåll på detaljer.Frukosten var inte av internationell standard (mest kakor och sötsaker).