just a stay overnight quality of food
Quiet location - in the park. Not enough closet space The eggs and 'hot' food was cold.
Excellent Architecture , well located and he fabulous breakfast Parking in front of hotel could be a improved while checking in.
Always a great experience!! None
Great hotel and location as the tram stop is right next to the hotel and takes you into the old part of the town were all the shops and restaurants are. The cost of the tram is just1 euro.
The location was brilliant. Food really good. When our TV wasn't working, prompt service. When it still didn't work, they swaps rooms for us. Excellent. One of the waiters was a bit unattentive. Rest of staff were excellent.
The warmth and comfort In common with many other Spanish hotels there was no lavatory brush in the bathroom. This is something which should be corrected !
location, room comfort, the staff at the reception desk Wi-Fi didn't work in the rooms.
Läget nära Euskalduna Palatset(kongress/konferens center och även operaföreställningar).Dator med fri internet i lounge.Badrummet med alla toilette artiklar(inklusiv tandborste och tandkräm) Frukosten ingick inte i priset, var dyrt 13 Euro.
Att det var nära till Guggenheim Museum
Centralt läge Dålig ventilation, vilket vi påpekade
Toppenbra hotell, central beläget, trevlig och mkt hjälpsam personal. Fina men något små rum. Toalettdörren som var av glas med rätt stora springor. inte hemliga rummet precis. Dålig hotellfrukost. Ej värd sitt pris. Godare och billigare på café runt hörnet.
Vänlig och hjälpsam personal. Dåligt av ett i övrigt så bra hotell att man inte har roomservice eller "earlybird" frukost före klockan 07.00 på vardagar. Bara en kopp kaffe vid receptionen är ingen höjdare när man skall med morgonflyget.
Trevligt modern hotell på bästa läge.
Läget är mycket bra, frukost bra
Hotellet lockade med sin tilltalande design av byggnaden med tanke på att man var i en stad som andades väldigt mycket design.
Mycket bra läge med fräscha och rymliga rum. Tillmötesgående personal och en enastående frukostbuffé.
Kind staff and comfy room. The hotel was located pretty close to the city centre and the old town. We arrived early in the morning, but the staff was kind enough to keep our luggage.
Det var lämpligt läge i förhållande till Guggenheim museum, som vi ville se.
Bra läge till allt. Bra service i receptionen. Nej
Läget och den mycket vänliga personalen Filtarna i sängarna för slitna. Mattan borde bytas ut snart om prisnivån skall motsvara standard.
Bra service , trevligt rum , mycket bra frukost på takrerassen. En del av personalen pratar inte bra engelska.
Närheten till Guggenheim Barren var en typiskt hotell bar - inte värt besök. Gå istället till Gamla Stan.
Fantastiskt läge och fantastiskt bra pris för denna lyx. Underbar frukostbuffé med utsikt över Guggenheim Bilbao.
Besöket på hotellet var en upplevelse. Designen, rummet, läget vid Guggenheim-muséet och närheten till de centrala delarna vara mycket positivt.
Standarden på minibaren var inte lika bra som rummet. Jag hittade också ett halsband bakom minibaren som jag lämnade in i receptionen. Ingen tittar ju någonsin där bakom, det förstår jag, men dessa två saker gör att jag inte kryssar i "utmärkt" på "service/faciliteter" och "renhetsstandard". Renhetsstandarden var annars utmärkt. Utanför rummet, vid hissarna var det en lite unken lukt. Påminde om avlopp.
Läget mitt i stan.
Utmärkt service i receptionen, städningen fungerade väldigt bra och hotellet och rummen har stil och klass. Det borde finnas kaffebryggare, byxpress och morgonrockar på ett femstjärningt hotell.
Fint hotell, fint rum Jag hade bokat parkering, men det fanns ingen plats för min bil när jag kom fram, stort minus, tog tid att hitta någonstans att tillfälligt parkera så att jag kunde få tag i ett nytt parkeringshus. Middagssalen och priser inte så imponerande
allt enligt ovan inget
Bra läge, trevliga rum, sköna sängar och kuddar, trevlig personal, snygg design. Gärna en vägg mellan badrum och sovrum, dyr frukostbuffé
Hotellet var snyggt och personalen mycket tillmötesgående. Dessutom var baren fri för hotellets gäster. Nej
Clean, generous room, excellent location near old quarter. 50m from a pleasant tram ride to the Guggenheim. Limited parking
Hotel staff very helpful. No Bar
Front desk staff were extremely helpful and courteous. Very quiet room on the second floor. All public transportation easily accessed from hotel. A suggestion: perhaps manually controlled vent fans to give the air in the rooms a bit more circulation as it can be quite humid
very helpful staff, gave us a map & booklet on Bilbao free parking a little noisy with the window open
Very friendly and helpful staff!
Nice room with wifi (quite strong signal), helpful staff, perfect location - close to the casco viejo (5-10 minutes walk) and tram station going to the main attraction (Guggenheim Museum) Breakfasts could be better (for these who do not prefer cereals nor cakes there is an option of a toast with jam... no ham, no cheese)
Excellent service and great to have free parking in the city centre. The twins are bigger than the doubles if space is important to you.
I travelled with my teen-age son and we spent 4 nights at the Sirimiri hotel. The location of the hotel was perfect for sightseeing and walking about the old part of town. It is literally 3 min from the old town with all the bars and taverns and a very pleasant 15 - 20 min walk to pretty much everything else - the Theater, Cathedrals, the Guggenheim Museum, Termibus bus terminal. It is 1 min walk from the Atxuri train station (trains to San Sebastian) and a tram stop. At the same time, the hotel is located in a quiet side street right next to a small square with a beautiful church and a couple of beer/breakfast places. The hotel staff was very helpful in explaining to us the location of things we wanted to vist while at the same time completely non-obtrusive. They were always there when we needed them and had complete regard for our privacy. I am grateful for their kindness and human feeling!! I do not have any complaints about the hotel itself, except that there is a construction site right next to it but they operate during working hours when tourists are expected to be out and about town.
quiet hotel of character in a small square a stones throw from the tram terminus
Location is great, next to the old town and next to tram line. Private parking for free behind the building, easy to get in and out. Helpful staff. Nice room for 3, with 2 windows, TV, big beds, very clean. Nice, new and very clean bathroom. Will stay there again. Excellent value for money comparing to other hotels in Bilbao. I'd suggest adding more light/lamps for the nighttime, it's dark in the room with the shutters closed.
Läget var det enda positiva. Väldigt otrevlig personal och låg standard på frukost.
Central beläget hotel i Bibao. Mycket fin frukostbuffé. Trevlig bar Svårt att ställa in rät värme på rummet. Hur jag än gjorde blev det för varmt.Restaurangen öppnar först kl 21.00.Förstår att det är seden i landet men för en turist från norra Europa är det väldigt sent
Lungt och bra läge i utkanten av city. Snabb och smidig tunnelbana 2-300 meter från hotellet (köp rabattkort!), en station till gamla staden. Vänlig och smidig personal. Trevliga rum. Medelmåttig restaurang. Läget, borde kanske påpekas att hotellet ligger på en bergssluttning och det är MYCKET brant nästan hela vägen upp från city.
Att personalen kunde tala engelska. Och att rummet hade bra utsikt och var fräscht. Maten var inte riktigt i min smak, dessutom kall fast den skulle vara varm.
Läget är mycket centralt och bra. Var besviken denna gång eftersom hotellet inte levde upp till den standard som var tidigare. Ett ben på sängen saknades, duschen inte rengjord, frukosten var bättre på bild än i verkligheten, toalettpapper saknades vid frukostmatsalen, Intenet var inte gratis som det står i beskrivningen av hotellet.
Mysigt och trevligt hotell som är centralt placerat. Bra och god frukostbuffé. Mycket sliten dusch och toalett, kranar som satt löst, mögel i duschen och en handdukstork som inte fungerade.
Läget, trevlig och hjälpsam personal, mysig charm blandat med design. Nej.
Utmärkt läge Saknar engelskspråkiga TV kanaler
Trevlig personal I receptionen och en bra frukostbuffe. Bra läge, nära till gamla stan Alldeles för hård säng, det behövs en bäddmadrass.vi hade ont I kroppen varje morgon
Vistelsen var bra, hotellet hade en bra placering och det var nära till mycket! Även rummen var fina och fräscha!
locationwise the hotel was great The bedspread was stained, ringmarks on the lockers, mildew in the grout between tiles in bathroom, overall the room looked tired and shabby definately not to 4 star standard
Easy to reach, quite close to Guggenheim museum and metro. Nice kingsized beds. Excellent breakfasts. free wireless in rooms.
Staff was extremely helpful & kind. Location! If you don't come by car - not easy to reach. Complicated by bus!
Easy to find; easy parking (not free though); v.friendly staff; child friendly; free child bed; restaurant for dinner = too expensive and not very suitable for families. But great places to eat nearby
The hospitality of the hotel staff, and the cleanliness of our room. None
No positive points to make. Not 4*hotel, room more than tired looking. Breakfast 2*
We enjoyed the meals in the restaurant and the service in the hotel was excellent. We felt that the surrounding area detracted from the hotel, as it ws opposite the construction site from the new Bilbao FC stadium. However, the noise from the site was not excessive.
The room was very nice and modern and looked much better than the pictures. The staff was friendly We scratched our car in the parking which is crowded and tight, It was a long walk to the center of the city
Not being able to order a meal before 18.30 after travelling all day to reach Bilbao.
I just stayed overnight. Private parking with lower overnight price than the local parking. The hotel does not have an elevator. The Hotel Name is not clearly visible from the street some meter away from the entrance.
The TV is new. Compare to the price, I think the facilities are insufficient and quite old. I think if 35 euros for a night of a single room is a reasonable price. And the location is far away from metro and very difficult to find.
Staff was friendly and they helped us with all we asked them. The parking garage is in the back of the hotel and it's a bit tricky to use but it gave me the feeling that my car was very safe(nobody can get in there if they don't have a key) The location could have been a little closer to the city center, but you can reach it by public transportation.
Location, and breakfast were good. The room was very stale and smoky smelling and the fan was too noisy to use.
very nice service
Value and Comfort All Good!!
The room was clean. Location was terrible - I didn't feel safe walking home at night. The lady at the front desk was not friendly or welcoming at check-in and the man the following morning was not initially helpful when I asked him about the bus to the airport - in actual fact he acted as though he did not know what a 'bus' was.
central, quiet no
spacious and clean
The position, the hotel staffs. It is a good hotel, but not at the level of other NH I have been, especially for the room.
Friendly and helpful staff how processed my check in and out quickly. Nice room which was comfortable and clean
A very luxurious hotel that may have seen better days - but for the price an irresistible offer. Located very central. The double-rooms are very spacious, the bathroom huge and well equipped. The Bar/Cafeteria is typical, friendly and fast. Though nothing is dirty or broken, you notice that many people before you have been staying in the rooms.
A very well located, comfortable and clean hotel with friendly and helpful staff
Very modern and good looking hotel, friendly and helpful staff, clean rooms and shinny shared spaces. Very good value for money. Location, altough very good (10 minute walking from shopping areas, 20 minutes from old town), it not exactly at downtown, but on the other hand, it´s very close to Guggenheim museum.
Staff efficiency. Early coffee was offered for guests taking flights before normal breakfsat times. This turned out to be almost a complete breakfast - a very welcome surprise. Nothing at all
clean and lots of space charging for internet access
Staff were pleasant and helpful. Very good breakfast. Had delicious evening meal in hotel restaurant on last evening of stay. Would definitely recommend this hotel.
We know this hotel for over 20 years and enjoy the comfort of the beds, the space in the rooms and the general decoration and furnishing. The location is ideal for shopping and visiting the town. The staff are efficient polite and helpful. The best breakfast selection of all the hotels you booked for us. We stayed in room 508, the only false note was the shower control which is near to falling off. I did not report this due to the crowded front desk situation.
We chose this hotel because it had excellent reviews, was near the old town to the east, the Guggenheim Museum to the west, and the river on three sides, and we were not disappointed. It is modern, clean, with excellent helpful staff and is ideally situated. As we arrived late evening (from the Santander ferry), the hotel car park was full (we were warned this might be the case); however the receptionist directed us to the public car park which is almost opposite and we left our car there for the stay which was not a problem - plenty of space and good security. Bilbao is a lovely town, especially the old quarter and the gardens. While tapas is available all day, the restaurants only open for dinner at 9pm, which is too late for us. Fortunately we stumbled across the bar/restaurant Berton at 11 Calle Jardines in the old town which serves meals throughout the day and evening; we had an excellent meal there. The Guggenheim is an interesting building with unique architecture. We visited all the galleries but must confess to not getting much out of it. 16 slightly different obscure paintings of Lenin and Stalin hanging upside down in dresses is not for me, however the pretentious commentary from the audio unit does provide some amusement. Two disappointments with the hotel – the aircon didn’t cool (the maid opened the window for us on the second day), and the breakfast was nothing special but expensive (€15) and there was no normal tea for some reason on both mornings.
Fab location. Spacious comfortable rooms and great value for money. We stayed here with our two kids for one night before getting ferry back to Portsmouth. Highly recommended.
No hangers in closet No place to unpack suitcase Outrageously priced breakfast