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The location was convenient. It was in the city, near Dinosaur BBQ and the local community college. There are a couple of convenience stores nearby if you need to run out and get a cup of coffee. I had to go to the front desk 3 times, because my key kept getting deactivated, and I was repeatedly locked out of my room. I spoke with some friends, and they have had similar experiences.
Staff was very friendly and helpful. Room was clean and comfortable. Location was excellent, close to all the major highways and in the center of the city. NA
I had to pay an extra 25 bucks to park. It's ridiculous to pay for parking when I already payed for the hotel. The hotel needs to cover the coast for parking Lin the garage or include it in there overall rate. They also need some major remodeling.
The service was amazing! Malgarita at the front desk especially!
Great location Rode our bicycles from Buffalo to Rochester 9-1-2014, along the erie canal. Easy to get to, on about 4mi of road off the trail. Locked our bikes in front of the entrance driveway on an iron fence. Unfortunately they were gone the next morning with parts of the lock laying on the ground. If you are traveling by bike take them to your room
Being that the hotel is in the middle of the city it provides an excellent location for easy access to any of the surrounding areas. The hotel seemed to be hosting some conferences, which weren't bothersome.
The beds were comfortable. There was police action there. A lot of partying and undesirable looking people were staying there.
The 25 floor bldg had 3 elevators only 1 of which worked. Service was slow Car valet gave incomplete information
Comfortable beds First room we stayed at smelled like a smoking lounge. They moved us to a different room and that room had mold on the ceiling. It was late and we already moved rooms once so we just stayed and slept. The next morning the rooms next to us had a large family with kids and at around 8am we could hear them yelling and running around the halls. Then around 8:30 a baby in one of those rooms started wailing and didn't stop for about half an hour. How we the other part of our group that stayed on another floor enjoyed their room and felt They had a good nights rest.
bar, waitstaff, maintenance and housecleaning staff members were absolutely amazing, generous and good at their jobs. the four people I interacted with at the front desk were immature, unable to address a simple issue, and accused me of lying about pre-paying my hotel reservation online. on, and THEN charged me, even after speaking directly with the booking agent who confirmed I'd already paid for the one night in the hotel. absolutely ridiculous.
Especially at the restaurant
The pillows were soft. Our room was horrible. The cable was staticky with limited options. The shower tub was clogged so after coming up from a horrible pool experience wet and cold I got in to shower and the shower was not draining. We had to wait 20 minutes, wet, for maintenance to come and fix the drain. The bed had a blanket with a huge brown stain and we complained about that to. The view was horrible, especially for the price we paid.
The staff was pretty nice. We were given a room with an adjoining door (which I've learned my lesson to specifically ask not to have a room with one of these at check-in) with pretty loud neighbors. No problems switching rooms to an end room. Outdated decor but clean room and comfortable bed. Oh, and an empty fridge that is not stuffed with overpriced food and drinks is a nice touch. Wifi is $10 a day! Rip off! I guess that's why the room itself was cheap. Also, my boyfriend left a suit and several shirts hanging in the closet. He lives out of town, so I tried contacting the hotel for several days. Every time I got connected to their Lost and Found, no one ever picked up which was pretty frustrating. I finally just went to pick up the clothes, and they were handed to me crumpled in a trash bag. That was a tad unprofessional.
It's in a good location, and parking is pretty cheap. The 3 different pillows on the King bed is the worst sleeping arrangement I ever can across. They gave one almost normal frumpy pillow, and 2 smaller almost like sofa pillows of various firmness. I don't know why: but I just can't sleep well trying to sleep on sofa size pillows. Regular hotels give you 4 full size pillows: that works why can't Hyatt do that? The room temperatures vary widely between blistering hot and freezing cold. The air conditioner makes noises like you wouldn't believe. The walls are poorly insulated from sound: whoever was in the next room pulled a noisy all nighter which made it very difficult to get a good nights rest. All my problems getting rest made it very difficult for me get my business stuff done during the day. There is a insufficient amount of elevators for the amount of people that can be in the hotel at any given time. There was a wedding going on: and on average it would like around 30 minutes to get from the car to your room. The parking system is a big pain because you have to take your ticket to the front desk and get it validated every time you come and go from the parking lot.
I like the hotel service. Very good !
Location Old, worn and has not been upgraded for decades. I have stayed at many other Hyatt Regency's in the past that put this place to shame.
booking the hotel was easy and fast. Overnight parking was $4 and you could come and go as you pleased. The room seemed outdated and very dark. Even if it was clean, because it was so dark, it looked dingy. There were no comforters in the bed, which I was ok with but it was not at all what I was expecting. Specially after reading other reviews and for the price, I feel like I stayed at a different hotel then what was described online.
Toilet leaked, shower screamed and stains on carpet, blinds were broken
Location, good bed, comfortable room Blinds were ratty and torn, clock had not been set to daylight time and I almost missed my meeting, hotel is showing its age
This is a great place to stay for business. There are meeting rooms, downtown is less than a mile away and it's a nice walk. The pool and fitness center help to de-stress from the work fo the day. Service is exceptional - all staff were properly attentive, friendly and helpful. Room was very clean. Rooftop restaurant is nice. Restaurant downstairs is a bit pricey. Airport pick up and rop off available.
Location Fact that parking is easy Good bars and restaurants close by Room access easy Staff is great Room and bathroom is very nice Breakfast could be improved. More options could be available for better experience...
The staff was solicitous and pleasant. During the day, parking was easy. The color scheme was pleasant. The facilities were not getting the needed maintenance. 5)3 door lock had screws coming out, there was a panel that had clearly come in-nailed in the room and the pillows were so old the stuffing inside had become chunky.
Good location for me while visiting relatives. Comfortable beds. Breakfast was greatly appreciated. Very clean. Enjoyed the stay. Room was a bit small and no exhaust in bathroom.
Very nice, nothing fancy or exciting but a very comfortable bed and a clean room. I would return and recommend to others! Was unhappy with booking online through the price comparison site. The date was incorrect and I was charged for a room I did not use then I had to re reserve a room. I have no idea how the date was incorrect, so I am out money for a room never used.
All things are even better than what I can imagine It is better if the front desk receptionist can smell more.
Great location to be closr to THe university-front staff was very friendly
Friendly, attentive staff. MSNBC on TV in breakfast room. Very annoying.
Great value for the room and good arrangement with the next door garage for free parking with first floor parking spots for the hotel. No electric vent fan for the bath room to clear moisture from taking a shower. Also room walls (at least one) needs brighter color...room felt dark.
Breakfast, room comfort, wifi., business room with computer/printer. Noisy pre-teen children running up and down halls playing hockey and slamming doors at 9 P.M. with adult chaperones not intervening to control them.
I have a feather allergy, staff was very nice about exchanging feather pillows for fiberfill pillows.
Front desk person was pleasant but not authorized to solve any problems This place belongs in the 60's, and not in a good way.
Breakfast Drunk people making noise in the hallways of the hotel. My room assigned to another person:(
Very helpful and friendly staff. We had three rooms for our party of 6 and two of the rooms were just great. The third was a little smaller but adequate.
Very classy & elegant. Accomodated our last minute late night request for a fold away bed for our daughter coming in the middle of the night. Good value and the fold away bed was only $25 too! So many restaurants & shops minute or two away walking. n/a
Location, Location, Location I was unable to find a wireless internet connection
The inn was beautiful and the food was fabulous.
Friendly and accommodating staff. It's a really beautiful old building and the rooms are nice. Convenient to downtown and the arena and getting there was a cinch. It's on the edge of a not great neighborhood - I went for a quick walk (on a 19 degree day) and within a block of the Inn had two cars pull over to try and sell me drugs in broad daylight. As long as you don't mind driving it's not a problem.
Beautiful decor. Fabulous bed. Best shower I have had in years. Nice breakfast. It was all good.
Great character/ awesome restaurant attached. Hotel was great, beware of the bums on the streets around the corner from the place. No need to leave really if you are eating at the attached restaurant.
Comfort, decor, proximity to Eastman School of Music, helpful staff, excellent restaurant, homelike. Not a thing!
The Inn on Broadway is gorgeous! And the attached restaurant, Tournedos, is one of the very best steak houses I have ever eaten at. The hotel itself is extremely posh-feeling and I have stayed at many luxury hotels. The price is fair considering the accomodations, but probably a little pricey for the average traveler. I think the Inn would benefit from a bit more staff, perhaps a bellhop or at least someone other than the front desk person to run errands and help with bags. But overall it is a great experience and an enjoyable stay!
convenient next to airport and clean. No toilet paper in the bathroom. Both vending machines were not stocked with water.
great toilet paper Dirty bathroom. No towels. No shampoo conditioner. No refrigerator
The staff was very helpful and the shuttle service to the subway was always available and the driver was very kind.
business center was totally out of date and equipment did not work.
It's very easy to get in and to stay in. Very close to airport, which make it easy to be on time. Free transp to airport. The lobby. I'd like more room and furniture.
Comfortable and clean. The staff were genuinely very helpful and friendly. Most hotels still don't seem to understand life has changed since the 1890s for business and even personal travel. We have devices, many of them. They require many accessible electric outlets. We need real desk space. We need quiet during business hours. We need consistent, reliable high speed internet, not sluggish intermittent access. The 19th and 20th centuries are now quite long past. Holiday Inn, catch up please.
It was relatively inexpensive and had a pool. A sprawling hotel with small rooms and a low grade feel. A hockey team was here that weekend, and the hallways were taken over by middle school kids. They were yelling and screaming thought the night. No supervision as the chaperones were drunk. Called to complain but nothing was done. I left and got a refund and was told there were too many of them to control and nothing could be done. Great way to run a hotel.
THIS WAS OUR FIRST TIME STAYING AT A BED AND BREAKFAST AND WAS A WONDERFUL EXPERIENCE! EVERYTHING WAS BEAUTIFUL AND CLEAN! WAY BEYOND OUR EXPECTATIONS. THE STAFF WAS SO FRIENDLY..HEATHER, SUSAN AND MANNY WERE GREAT!! OUR BREAKFAST WAS UNBELIEVABLE! WOULD NOT CHANGE A THING! WE WILL DEFINATELY BE GOING BACK WHEN VISITING THE AREA AGAIN!
Lovely old house in a pleasant neighborhood, with 2BR option that accommodated my two teenage boys and myself. Nice full breakfast, plus tea and snacks available at all hours. Welcoming hosts. Several restaurants just around the corner.
Great friendly staff. Wonderful, tasty breakfasts. Beautiful rooms. Liked everything at the B & B.
The staff was very attentive and efficient. Its a small hotel, but it has a good location, an effective gym and everything, specially the room, was very clean. The indoor pool was a hit with my nephew and niece.
Everything. We were staying for our grandson's hockey tournament and the location was perfect.
Absolutely everything. The room was clean and well taken care of. The staff was polite and friendly. Best of all, the sheets were clean and the bed was comfortable.
The staff was friendly and helpful . The breakfast was great and easy to access. Very clean facility- cleaning staff was able to do extras easily- extra towels . And I enjoyed the pool with the windows to the outside-and the air conditioning inside . I liked everything and plan to stay here every time I am in town. Great value for the money!
Location in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads done by mom), flexibility- they were nice about late check out. A little expensive-- cheaper to stay a couple of exits down the road in Marriott courtyard Brighton. I thought it was worth the extra $ though. Also, fitness room is a little dark and deserted
quiet pillows were awful
Ease of check in. Nice variety of food at breakfast Quiet, even though it was located on a busy street. Breakfast bagels were not fresh. Fitness room was very small and the only treadmill broke 5 minutes after starting to use it.
The staff was fantastic!
Very nice people. Very busy weekend but we were able to check in and check out quckly. The room was clean and comfortable. As a person in a wheel chair - though I can stand on my own and walk a bit - the access to the hotel for the parking garage was not present. There were no ramps to the walkway so I had to get out of my wheel chair and step-up/step-down to get to the walkway. If I were totally chair born then I would not have been able to get into the hotel from the garage. We managed to find an elevator some time later in our visit but something should be done to allow access.
Good for a quick overnight trip. Don't if i would stay there for an extended period of time. Needed gluten free options at breakfast. Staff at front desk more attentive. Had to wait for 5-10 minutes for someone to come out of the office when checking in. Overall not a horrible hotel.
It was close to the airport and they start serving the breakfast at 4:30am The hotel is older and shows its age. The room was not clean. The room needed to be renovated along with the entire building.
Location. Dirty. Poor service - room cleaning non existent. Terrible breakfast.