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the attention received to make me feel comfortable and the ammenities that at the hotel that kept occupied, such at the fitness center, pool an jacuzzi. For my purposes, the location was perfect.
The hotel is really comfortable. The restaurant has very good quality food. All the hotel staff is very nice and friendly. The check-in was chaotic (due to a bad mood woman at the front desk). The check-out even worse (due to a lousy system that made a mess out of my bill). So take your time when checking-out.
I love the design of each room, how clean and comfortable is. the piano music started a little too early. I would suggest the music would start at 1 pm instead of 10 am that it started while my stay. Also, the night of Friday they played until 10:30 pm which could be a bit late too.
The actual building is sublime old world and the location for visiting the museums and center of the city superb!!! Have been going there off and on for 12 years and the decor has wained ...the chandeliers are terribly dirty and it is a main architectural feature
The architecture was incredible, the room was well-decorated and the location was excellent. No information whatsoever was provided (in the room or otherwise) regarding available hotel services, local points of interest or recommended restaurants.
The hotel itself could not be better and is located in the heart of one of the most beautiful colonial cities in latin america.
When we arrived they hadn't our reservation because miss arise had canceled it without informing us. She is so rude. They send us to another hotel but at the end we had to change our plans and this wasn't what we were expecting
The unique character of the hotel made my visit an occasion and all the staff were extremely friendly and helpful. Located in the middle of Queretaro the hotel is an excellent base from which to explore the town and enjoy the relaxed evening atmosphere.
Nice relaxed atmosphere. Great for both Travel and Family.
My company sent me to this hotel that I saw before but never stay, I didnt have the idea of the huges green area and the great level of rooms they have, it is like combine the real Mexico Colonial style in the middle of a great city I was cheking my email at the pool at the bar, every where that was awesome, exclent staff , for sure I will back all the time I have to back to Queretaro
Nice looking grounds and open places. Restaurant staff was not friendly. We were watching futbol on the big screens and one waitress commented to another that they should ask us to leave. Rm 123 is really not a garden access room. there was a wood wall obstructing the view.