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Kelly who worked at the front desk was so nice and accommodating. She immediately made us feel at home. I will definitely return to the Eliza Thompson House -- such a special place!
All the staff was extremely helpful and friendly. The front desk staff seemed to show a genuine interest in our day or plans to come, Kelly always mentioned other ideas or have her view of ours. We will definitely be staying here again.
Location is great. Quiet and secluded, but easy walk to city center. Warm and welcoming staff. Very pleasant gathering room and garden courtyard. Guestrooms somewhat small, but comfortable. On your own for on-street metered (during weekdays) parking.
absolutely beautiful! great room, comfortable bed, friendly knowledgeable staff. wish the breakfast went a little later we missed out on it sadly
the architecture and the breakfast room was not clean enough. Jacuzzi tub was dirty.
The staff Hotel needs urgent renovation. Now i know why it isn't a relais & chateaux anymore.
The room was charming, spacious and nice. The bed was comfortable. Breakfast was very good and the staff excellent. If you like a hot shower...you're not getting one here. The water was warm at best. We didn't even turn on the cold side and it was still just warm. The building is old (charming) so you can hear the people above you moving around.
old savannah tour was the best
Fairly close to the city market and river street. $5 UBER ride back and forth or about a 4 block walk. Staff was very friendly and helpful. Valet parking only, and it's $18 per day.
I wish that we could've made our checkout time later than 1pm.
Very clean, spacious rooms. the staff with extremely nice and valet was very convenient. The location is perfect for river street and the other tourist spots. This was my first time staying at courtyard Marriott and I will definitely stay again.
We really liked the walking proximity to everything. If you walk, bring a backpack for water and stuff you buy. The staff was Southern hospitality at it's Savannah best. The hotel was clean and they provided plenty of towels for the pool. For downtown, the rate wasn't bad. The railroad museum, a revolutionary war battlefield, and the Savannah Visitor's Center are right there. I thought there could have been a continental breakfast in there and some clarification on how/where to park would be nice. If you don't do the $18 for valet, then you'll pay about $5 less (a day) for the city parking garage across the street ( it does depend on what part of the week it is for what you pay). There is only one choice of pillow and that's squishy.
Staff We did online check in and they didn't use it
Located across street from Civic Center. Even on 5th floor we could hear red light green light traffic all night.
Good location. Lack of details. Towels are old with stains. Seems to be below Mariott standard.
Comfortable beds. Nice view. Extra fees for parking. Expensive breakfast buffet that was just average. Maids forgot to leave hand towels and washcloths.
location is great Lobby bathroom was filthy.
The bed was comfortable and the room had a nice view. My room was close to the elevator and you could hear the people getting on and off plus the elevator operation vibrated through the walls. Also, the shower head dripped
The hotel itself is in a great location. Check-in was easy and parking was not too expensive although there is no self parking. The hotel is definitely old and way overpriced. We understand that it is a Hilton but for the price on a fairly average weekend I could've stayed even closer to downtown and probably had a newer and cleaner room.
Great location, had a newly renovated room, quiet stay event though right across from elevators, nice staff at check in, clean hotel, nice bathrooms Smelled like paint and was strong right at first but eventually didn't notice it
The staff was very friendly and helpful. The valet staff was excellent. The room's shower head needed replace and the shower drain was very slow and could not keep up with the shower.
Nothing Everything! We booked a king and gave us a double! Hotel was extremley loud could not sleep what so ever!!!!