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Free hot breakfast. room felt dirty. My daughters feet were dirty on the bottom after walking on the carpet.
The staff I've encountered were very nice. The free breakfast was great and better than just a continental breakfast so I was happy. Bed was comfy. Room decent sized and definitely a good value. Excellent location. Walkable to Heavenly and right across a tiny street from Stateline casinos. Slow wifi. Carpet seemed a little dirty in some spots. Room didn't have great lighting. The restaurant was hit or miss. Thin walls.
Very nice and clean beds Pool to chlorinated and cold
Great location, cleanliness, and price Tiny body towels in bathroom after shower, it would be nice if they were bigger
Hot tub, free breakfast, spacious rooms. Slow / unreliable internet, especially during busy weekends.
Great location and price. Very clean and the indoor pool is great for the kids in Winter. Complimentary breakfast was good for the whole family. Perfect room with King bed in bedroom, hide-a-bed in living room for kids. Two sinks in room made it easy for everyone to get ready in the morning. Living room TV did not work- they offered to send someone to fix it. Monday the breakfast was very crowded and half of the dining hall was closed, so we had to wait several minutes for an open table.
1. We did not get the room we ordered (we ordered dbl queen bed and got single king) 2. The toilet were flooded, it took them over 2 hours to fix and 2 phones. 3. It took them 3 phones and over 2 hours to get to us blanket for the sofa bed (We did not get then Dbl Queen) 4. The valet car retrieving our car took almost an HOUR !!, and we lost ski time.
- Nice location near heavenly village, hotels and attractions - Horse carriage ride just outside the hotel (not affiliated to the hotel) - Very clean room. - Got excellent view of the lake and mountains. - Good room service. - Very courteous staff all around including front desk, valet, bell desk, concierge and breakfast. - Safe area around where you can walk around even late in the night. - Breakfast was excellent with good choices. - Room had a separate living room and bedroom with 2 queen beds. No fresh air fan in the bathroom. There is no parking other than Valet. So you have to pay 19 dollars along with 15 dollars resort fee. It's good they separate it so people flying don't have to pay for parking, but those who drive should have some place to park for free. Such a big hotel that it was hard to find a place to sit for breakfast in the morning. Walls were thin and you could hear noise from other rooms and outside. 15 dollar resort fee only gives 3 Mbps internet which buffered while watching online movies.
All around agreeable Unaccompanied kids in pool
Clean and nice. Was impressed with service and the people Nothing. They did a great job!
The free breakfast The overly expensive room service
Close to restaurants, entertainment and gondola to Heavenly resort
The location Parking was not included in the price. It usually is.
The staff all was amazing. They even took the overnight parking fee off my tab when they realized I was waiting 30+ minutes waiting for valet service. I wasnt even asking for anything as I knew they were all buzy as it was raining and it was checkout time. It was a great place, will be back again! I cant complain. Everything was great.
We liked the location and friendly staff plus enjoyed the gym there. We were disappointed that the check- out was 10:00. We travel a lot and have never had such an early check-out. We called valet for our car and it wasn't ready for us and waited 30 minutes for it. I think that was due to all checking out at the same time that usually doesn't happen at other hotels we have stayed in. Also they did not have anyplace to eat breakfast in.
Loved the convenience of being right at the Gondola and Heavenly Village. Front desk, valet, and staff were super courteous and helpful. The rooms are great, clean, and very convenient when traveling with kids. We used the kitchen to prepare breakfast and simple meals. Would definitely return because overall it was comfortable. Housekeeping came by at 8am, and we had not left yet (typical when babies and toddlers are involved), and they did not come back later. We were later told we have to call and request that. When we did at 5pm they said it's too late for the day even though we just bumped into two housekeepers outside our room in the hallway. We asked them but they said we had to call front desk. They just got out of doing the work. The mattress springs gave in and was pretty soft. Probably due for replacement. Didn't like the 10am checkout. Should be 11 or 12 like other places.
Great Village atmosphere. Lots of music at restaurants nearby, decent bar scene, right at base of gondola. Gondola was shut down for one day. so it was a drag to take a bus to the california base; especially when you're paying for the primo location next to the gondola. Oh well. Great skiing, one or two blocks to casinos, comfortable 3BR unit with washer/dryer. All good.
Great location and beautiful rooms. Really nice having shops and restaurants in walking distance. Very pricy for a room. Although very nice I feel like for the rates there should include more amenities like free meals or parking or free or discounted gondola ride.
Everything was great The couch/sofa bed could be little softer to sit and sleep on
It was very clean modern luxury The $29 for parking too much and they charged us for 4 parking days instead of 3 and the guy didn't know how to fix it it was elaborate he called pkg they agreed we fldidnt have an extra car then he handed me back the paper and we had a stare off lame So I said no more dialogue I need to go fix it !! He did but he pouted didn't apologize it's probably hard to get good help up there
I loved the room. But I wish we had a king size bed. My room overlooked the pool, as I'm sure most, or all do. But during the day the music in the pool area blasted really loud a few times over the course of the day. Scared me. But I'm sure that doesn't happen often, or I hope not at least. Also I wished we had a king size bed. The queen bed was too small and the comforter was too small for the bed.
Staff was wonderful! Best service I have ever had! From beginning to end!
Multiple bedrooms and bathrooms, full kitchen, multiple living spaces, gorgeous views, beautiful living spaces, great for large groups.
I love that it is so convenient to everything! I only had to use my car twice during my whole trip. Everything was walking distance! I'm not sure what had happened but my car had valet parking. And they returned my car with wheel/ tire was flat
The staff was great, very helpful, and friendly. Nice room with a chalet feel. Fast valet service. Great location. Strong commercial air freshener smell initially in the room, cracked open the window and it was fine. They need a better air freshener when recycling the rooms.
Really comfortable bed, annoyinh ladies staying next to us, needs a recycling program and updated carpet and cabinetry.
Got acces to private beach which was close by and also very close to the village and casinos. Nothing that I didn't like.
I like the fact that everything was cleaned daily during our stay and had all the amenities needed. We were able to cook and had plenty of room for guests and entertainment. The manager took care of all our needs. They had a bit of a bug issue but you could tell it was being treated. We brought out boat and trailer so parking was a bit of an issue.
Friendly and helpful staff. Clean, well-kept, great location, quiet, and overall I enjoyed my stay. They upgraded me too, as there was a problem with my original room... If you can afford it, get a suite. Sooooooo awesome. Also, everything you'll need is within walking distance. Pet friendly, but I think there's an extra charge. You can rent a DVD player for $5 a day if you forget your Xbox/PS4, and there's a Redbox at the Raileys a few blocks away. Ceiling fan sounded like a 747 about to take off. At first I thought "Oh cool, retro-steampunk kinda thing"... But no. It was just really really old. Looks like they do update and renovate often and honestly, a fan isn't a big deal in early November. The fireplace worked just fine!!
Location, quiet, The parlour suite had a very small kitchen and oddly placed table in living room posing as a dining table. The wall paper did not fit the rustic wood feel.
Accidentally booked the wrong day, was willing to pay for a more expensive room to cancel the wrong night. Manager Anastasia hung up the phone on both me and priceline.com
Excellent location, walking distance from beach and facilities. Although the room had a full kitchen, it had almost no equipment/utensils and no place to sit for meals. It would take very little investment for them to improve this. Our room was on the first floor and we could hear footsteps from the room above. Luckily our upstairs neighbors where quiet! We stayed at this hotel 10 years ago and the worsening conditions were noticeable.
The front desk manager is super rude. Our request was not at all heard. This attitude towards customer is not helpful. The parking lot allotted to us was already taken. The internet wifi service kept dropping every 5 minutes. The courtesy to listen to customer and to come up with a solution. Blaming customers in a rude manner. The wifi never worker for more than 5 min. Yahoo is accessible but google services are not. The parking allotted is already assigned to someone else.
The rooms were spacious and remodeled. There is an extra table with 2 chairs at the foot of the bed, which seem out of place and not necessary. Better to put in the corner of the room. The location is great! Walking distance to the beach and to the village, the stores, etc. Bed was comfortable, but the pillows were a brick. jacuzzi was nice and spacious. Really liked the 2 tier jacuzzi. According to Priceline, the check in was at 3pm. We got there at 3:05 and our room was still not ready. The staff said check in was not til 4pm, and they would call us when it was available. There were 2 other families that got their room keys right after us, which is off putting. I gave them my number and NEVER got a call. We decided to go back to the hotel around 5:45pm and the room had JUST gotten done they said... this is not acceptable. The next day, we left the room early to go do daytime activities around 8:30am. We left the tag for room service and when we got back at 5:30pm, our room was still not done. As we were leaving for the pool, the housekeeper came and asked us if we wanted room service. I guess she was behind schedule, I don't know. The parking can be difficult if the hotel is full. Towels were like sand paper. Not really a "resort" feel.
Pool and jacuzzi , great clean comfy king bed , private balcony , friendly staff Didnt realize was dog friendly, you can tell by the smell of the room there have been pets. Room was clean but had lingering pet odor.
The location was perfect for our short trip to Lake Tahoe and allowed for walking to most of South Lake Tahoe's points of interests. The hotel is an authentic mountain lodge motel with cute, updated decor and well-maintained grounds. The staff was very friendly. We really enjoyed the outdoor hot tub on a cool fall day. The parking was very limited and we were unable to find a spot at all on two occasions. The mattresses in our room were far too worn, although the bedding was fresh and quite clean. We were also kept awake multiple times as the floors/walls are quite thin- you could hear the people above talking and walking in their room. (This is probably a reflection of the age of the building, but was distracting nonetheless.)
I like The rooms Not enough parking
Everything about this hotel is great. No detail is missed. Great price and great experience. Can't bet the location either.
Love, love, love this place! Very clean and no usual hotel vibe. I wish my apartment was that great. Nice wooden accents throughout the room. They did a great job updating the place. The staff is super responsive and willing to help and there's someone at the front desk 24/7 Everything felt and looked like they really care and want to provide the best possible experience Big windows that open! So it's easy to air out the room. Comfortable beds Free s'more kits. So you can jump into the hot tub on the roof and then enjoy some s'mores by the fire pit Free 24 hr very good coffee Nice continental breakfast with yoghurt, granola, blueberries, bagels, cream cheese and pastries Mostly younger friendly crowd and families with kids We loved it so much that we stayed an extra night on top of the three nights we already booked. And they matched the initial price of booking.com Great price for the room, considering other hotels around. It was off season though Could use more storage space/hangers in the room as well as in the bathroom Pillows were not very comfortable Bathroom and shower are a little cramped Some guests smoked right in front of the rooms and no one was keeping tabs on that There's no refrigerator or microwave in any of the rooms. For families traveling with small children that's a big deal. Though, the staff was nice enough to let us store food in their fridge
room cute, clean. Lots of pillows. No elevator!!! I had to climb two flights with heavy bags and two bikes. Staff were somewhat indifferent. No AC. No TV channel guide.
The remodel of this hotel was superbly done, the rooms were spacious and clean and the beds were super comfy. The outdoor lawn with fire pits, hot tub and open air bar was great after a long day of hiking. The staff was clueless. My husband and I asked for a place to get breakfast sandwiches before setting out on a day hike and we were recommended a 21 and over strip club, at 8 am!! They left messes laying around for days at a time, literally (there was a concert across the street at one of the casinos and the after math of beer bottles, food containers and other debris on one of the hotel patios was left uncleaned for almost two days!) we even asked a staff member about the mess because we wanted to enjoy the view from the patio and he just laughed and said "yeah, they really made a mess huh."
Basecamp has succeeded in facilitating a communal, hostel-like vibe while maintaining a higher-end boutique hotel, something that I've never encountered at other hotels like this. The hamburger and bratwurst grill in Basecamp's grassy courtyard were much needed after a long summer day at the lake. I'd definitely come back again. The picnic benches in the courtyard are sketchy. Mine was super wobbly but I was sober so I never took a spill. Though, my friends and I watched several people who may have had a few too many flip off their benches while sitting around the fire pit. I'd just suggest the staff replace these benches before someone gets litigious on Basecamp!
Great place with very friendly people. Hipster ambience is created by cool style and design. Aesthetically it's a very pleasant place, not every Taho vacation has to be in an old cabin with a lot of orange wood and musty smell (if you know what I'm talking about). Hip and young place with make-your-own waffle breakfast and smores kits available for $2 at the reception (I've been doing those every night!!). Parking lot is a bit tight. No decaf coffee for breakfast.
The whole stay was great from the start. The staff was very welcoming, and Baseline was such a unique experience from beginning to end. The location was walking distance to everything we wanted to do, and we absolutely loved our experience. Highly recommend!!! The only thing we didn't particularly enjoy was the thin walls in between the rooms, and the quality of the TV. But those were minuscule issues, we loved our experience.
Rooms are design, clean and confortable. Staff is wonderful, dynamic, helpful. Ecologic style. Very good breakfast, homemade style, with not too much food: super ! No coffee maker in the room.
great location, breakfast included, comfortable bed unfriendly staff, esp. reception, and throughout our stay, we encountered a few problems
Well-located close to the hustle and bustle of the casinos and the Heavenly gondola but far enough away to quiet. Nice rooms but not de luxe. Two-night minimum stay for weekends.
Great location, great stay Just could of used a microwave
Location Dirty rooms, roches , and dirty pillows
Location, breakfast Small room
Free full breakfast included in hotel stay was a great perk. Clean, safe, small, inexpensive when you just need a simple place to stay for a night or two.
The 24/7 warm pool and hot tub area is amazing especially when swimming late night. :) Servicing was excellent from facility cleaniness to customer care. I thought I paid a lot for the one night value but it worth every penny! Bed sizes were full and not queen. We were a family of 4 tall people and it was not very comfortable for 2 people in one full size bed. Queen size would be good if possible!
Free breakfast Backed up tub drain
Great management, excellent rooms. Located centrally, within walking distance of State Line & Heavenly Plaza, but away from the main traffic where it's pretty tranquil. Nice walks to the beach in multiple directions.
Nice clean, quiet room. Comfortable bed. Soft sheets. Thick towels. Sound like home? Well kept property in South Lake Tahoe's stateline hotel area. The bathroom in our unit looked recently remodeled and they did a fantastic job in doing the work. What wasn't mentioned in their room descriptions was the fireplace heating unit in the room. It added yet another nice little touch of home. Owner and staff were very nice and helpful. Will definitely be booking Alpenrose Inn from now on when we go to Tahoe.
the staff, cleanliness, coziness, location, very helpful with sightseeing suggestions
Price location privacy You get what you pay for nothing to dislike. Would stay again.
The location was very close to the casinos We ordered a room with a Jacuzzi tub and the tub was broke but they gave us our money back so that was OK
It was economical and ideal since we just wanted a place to sleep while visiting. Check-in and check-out were very smooth. Beds were fine. Included a pass to the nearby beach. Only a few things were not good: The window blinds didn't darken the room very much, and the provided breakfast in the morning was very basic: two cereals, some donuts, and coffee, milk, & OJ.
Great value, very helpful staff, highly recommended.
This was a great stay. The room was close to the parking lot, bed was comfortable, wifi was reliable, and my partner and I got a good night's rest. Of course you can't expect 5 star experience (whatever that is), but for a ton of privacy, clean and comfortable room and bed, and the distance from there to the beach/shopping center, for the price ($70~/night) it was awesome! The continental breakfast was limited (cereal, orange juice, alright cinnamon buns, oatmeal, coffee, tea, apples and bananas). It was probably first-come, first-serve, yet no one told us of this policy or when it started (7am-9am). I recommend staff to tell us when it is available and what is included. I wouldn't pay extra for the breakfast.
The location was great It has a musty smell, the bottom sheet was not a fitted sheet so if I turned over I would take the sheet with me and be laying on the bare mattress :(. The bathrooms were not super clean.
The management was very accommodating to the few requests we made. Very comfortable 10 days with everything we needed for an inexpensive and pleasant stay. Only steps away from casinos, restaurants, shopping, theater and gondola to top of mountain. Excellent value! Nothing
The room size was good as was the location, within walking distance to Harrahs. Not a big deal, but the hot water took a few minutes to warm up from freezing cold.
Blissfully quiet! Simple breakfast every morning, in room coffee pot, microwave and mini-fridge with freezer was perfect for our stay. Kept our snacks and sodas cool and allowed us to brew our own coffee and tea. Microwave was a bonus to reheat leftovers from the local restaurants. Steps away from Harvey's and Harrah's and Heavenly Village. Cute and delish taco stop next door. Walk to the beach equipped with beach front dinning. Comfy bed! Slept better here than at home - okay, that may have been because we got away from the kids. Excellent wifi, and plenty of TV and HBO. We are telling everyone about this hidden jewel; for the money, its as good as it gets. The motels with numbers in their names charge twice as much for 1/2 the comfort and even less amenities. We are already looking ahead to book again. Still can't get over how wonderfully quiet this corner of the universe was at all hours of the day and night. We would have loved an outdoor hot tub, but not a big deal. They have rooms with spa tubs, and next time we'll book one of those rooms!
Management was extremely helpful. Boosted my car off with a smile. Perfect budget stay, short 5 minute walk to casino. You get what you pay for as far as condition.
We've stayed here a few times and it's always great! The location is perfect. It's walking distance to the gondola for heavenly, stores, food, movie theater etc. the staff is friendly. The rooms are clean and gave a fridge and microwave. The beds are comfortable and there is wifi. Can't beat the price! The hot tub wasn't hot enough.
pet friendly, rooms and linens are clean and great location very high price for very cheap quality
My SIL were so impressed with this place. We thought for the cheap price we were going to be staying in something gross and run down but this was quite opposite. The rooms are nice and clean, the staff is amazing, and we had no idea how close they were to down town and the lake. We walked to both places with small children. We would definitely stay her again. Had a wonderful time.
Proximity to center hub of food, grocery and walking distance to lake and pet friendly. New upgrades inside and out ensure I will continue to stay here for my yearly visit. Nothing.
The location is just 5-min walk from the Heavenly Gondola. Price is good. Breakfast was ok. Donuts, coffee, tea, banana, and apple. *the apple was just a little bit sour. Internet was ok. I was disappointed by the room service. On the day when I went to Heavenly gondola, the maid didn't clean my room. I was frustrated at that time since I expected to have a clean room after having tiring activities on top. Microwave is too small. Can't warm food with a big box.
Clean rooms and location The breakfast, no channels on tv
First time in Tahoe, Went with the cheapest place my guy and i could find, But turns out: great value for location. We walked to the beach and to the shops/lifts and casinos. Staff was very friendly. Had both a regular king and also a suite with fireplace and jacuzzi (also for a good deal). Unless you're just super picky about not having somewhat dated decor or your breakfast, I wouldn't stay anywhere else for a higher price. What you read about the basic breakfast is true, but the rooms come with a fridge. To improve: Getting a toaster for some bagels/breads would be nice to carb up for a day on the slopes.
Right by everything. Room was clean and staff was friendly. We'd defiantly go back!
1. Curteous and helpful front desk lady. 2. Tasrefly furnished. 3. Everything was working. Please pay attention to actual comfort not just looks of the unit. 1. Very loud heater - it was louder than gale force wind. 2. Untouchably very rough duvet cover and rough sheets. Thought about sleeping on the leather sofa. 3. Shower curtain and 2 pillows had unpleasant smell. 3. Pillows and cushiins were too heavy and bulky.
Hotel locality is great, easily accessible to most of the market places. Staffs are helpful in providing tourist spots information.. Break fast would have been better with little extra options and cafeteria area was too small to accommodate guest from different rooms
The room was clean and had everything we needed while staying in Tahoe. Staff was friendly too.
Short walk to Heavenly's gondola and the folks are friendly. However, the maintenance is lacking and the buildings/amenities are dated. Breakfast is fruit, donut, and coffee; wifi is minimally useful. Hot tub was nice after a day on the slopes. Good for the price.
Location was central to everything. Breakfast was hot and good variety of food. Too noisy at night. Me and my family were kept up by a noisy neighbors who were drunk, screaming, and banging on the doors from 12am-430am. Horrible!! I had to call the police and hotel management, but it didn't help much. We had a big headache in the morning. Ruined our next day.
Breakfast was better than I had expected. Room was overall comfortable and clean. Limited parking at night. Rooms are not very sound proof.
This place is awesome! We got the Tahoe suite for our honeymoon and it couldn't have been any more perfect. The room is super comfortable and romantic. Good size Jacuzzi tub, big walk in glass shower, huge bed, super warm fireplace. It could not have been any more better. I did a lot searching and reading reviews to find a good place for our honeymoon and it all paid off by finding this place. we will definitely be coming back again.
It was so romantic. Hot tub was the best part. Shower was also nice. Close to everything. I couldn't turn on the fireplace. And no long mirror in the room.
Location & service. Main parking lot was small, but more parking available in rea lot.
Location Noisy Air Conditioners
We stayed here for a week and loved every minute of it. THe rooms are nicely decorated and the jacuzzi, fireplace, and glass walled shower make it very romantic! The staff were all very friendly and went out of their way to be hospitable to us. They had great recommendations for what to do around Tahoe. We will definitely visit here again.
We pulled in because the grounds and property looked well kept. Every car there was high end - lexus,mercedes....the outside doesn't do it justice at all! This place is family run, Debbie and Lynn know every nook and cranny in Tahoe and the best place to do anything!! The rooms show their pride in 'ownership', you wouldn't know they hadn't invested every dime in the place. There is no other place that offers jacuzzi, fireplace, huge shower and location, location, location! The whole experience was delightful, it snowed big time and their son was out cleaning off the cars for the people in the morning. How could anyone stay somewhere else if you'd tried this place? Not us, we'll be back and won't stop telling our friends and co-workers about our 'Secret' Inn.
The room surpassed my expectations, the staff was beyond friendly & the room was as clean as if my mother did it herself. N/A best hotel experience thus far.
It was situated exactly between the lake and the gondola to get up to Heavenly ski resort--perfect to be able to make the most of a trip. The room was lovely & is perfect for a couple's retreat. The fireplace & jetted tub made the snowy weekend feel cozy. The only drawback was that the room was so small; it was very cute and cozy but there was very little space to move about.
It is a very romantic room. The room was a little small and the bath tub is kinda hard to get in because its on sort of a pedistal. Also you have to the next door hotel to check in.
Everything was excellent the outside of the hotel was not so great but inside it was absolutely gorgeous from inside really romantic. The staff was extremely helpful and nice would definitely come back to this hotel
What a wonderful experience we had, in every way! The rooms looked as if they were newly remodeled. It was clean, and very comfortable. The bed was the most comfortable bed we had ever slept in!! The location was perfect. It was incredibly quiet, yet conveniently located near everything. Dustin at the front desk, was professional, friendly and accommodating. He made out stay feel special. What a wonderful, romantic get-away!
Two weeks ago we spent a romantic getaway to the Secrets Inn. It was GREAT!!! Are room was prefect and the jacuzzi was the best. Had access to a private beach. Next time I visit Tahoe I will stay again. Heads up the Inn has no kids or pets. Great for couples!
The air conditioning works great. The whole place was updated and the decor was Modern. The kitchen was awesome especially for a family with a small child. The location was optimal. Everything you could want is in the area. Hard beds. Really hurt my back and my hips but the pillows were nice.
The Paradice Motel is what I would consider a triple threat Bc not only is the location A+, but the staff goes above and beyond to be accommodating and the property/rooms are very clean which is always my main concern.
Motel was beautifully decorated and clean. Beds were comfortable and our hostess was very friendly and accommodating. We would definitely stay there again!!