Always a comfortable bed, close to car rental return, good little restaurant, good wifi signal
Convenient location by the airport. Lobby and dining area were adequate. The room was an awkwardly apportioned, two story renovation that the desk clerk referred to as "the penthouse suite." In terms of comfort and functionality, it was poorly thought out and did not represent the Sheraton brand well. If grading feng shui, this room would receive a zero. In the morning, there was a "discrepancy" resulting in no breakfast service at the time I needed it. One staff member said something about them trying to find a cook. The kitchen seemed poorly organized and under staffed. I will not return to this hotel.
Clean, comvenient Wireless not good enough
Staff was excellent and the restaurant food was delicious!
Location; well sound proofed from highway and airport noise; double queen beds
Very nice and clean room, bed was extremely comfortable. Staff and restaurant excellent. Close and convenient to airport. Shuttle service.
close to San Fransisco International Airport
The bartender was great and the bed was very comfortable
courteous staff, clean rooms Room service breakfast was mediocre at best....coffee was terrible, didn't come with cream and sugar nor butter for pastries. It was as if someone slapped a few rolls on a plate...for $20.
The price was a good value. The hotel is right next to a highway so the noise level is above average.
It is convenient to the San Francisco Airport, and has a restaurant on site. There is also a free shuttle bus every half hour.
Not much, except it was reasonable near to the airport, but I could have got a closer hotel if I had researched enough Could not find my reservation, very poor internet reception ( I prefer to pay for my connection than have a really poor free connection), felt like a motel but did not have a motel price.
Everything was wonderful. Fresh fruit and cookies were much appreciated when we came into the lobby. Staff were so friendly and efficient, The room was very nice and quiet. Couldn't get a second nights stay.
Convenient location from airport or to downtown San Francisco. Excellent conveniences such as a business center, workout room, laundry facilities, and accessible room availability. They had multiple areas for business travelers to sit and work. They have their own restaurant on site so dinner and a full breakfast was offered at a very reasonable price. The staff was very friendly and accommodating. I was very impressed when I received an email to confirm our reservation and it offered me other things that I might need, for example extra towels, blankets and even a quiet room. The only reason I didn't 5 star the hotel was because the beds were definitely full size and not queen and they were very soft and a bit lumpy. Additionally, their pillows were also very mushy and not firm enough to support your neck. Other than that it is a very nice place to stay. Full size beds instead of queen, soft lumpy beds and mushy pillows that were not firm enough to support neck.
Staff was friendly and responsive. Room seemed clean. Staff gave wrong information about the hotel's shuttle. After waiting for more than 45 min for a shuttle that I was told would be 15 min., I ended up having to waste time and $$ to pay for an Uber driver. No complimentary breakfast.
Several pillow cases were scented with perfume. Pillow cases had not been changed? Bed sheets??
I thought they had a complimentary breakfast, they didn't I got charged 12.99, I wasn't happy about that !
Clean room and polite staff. No pool.
I'm glad there was a restaurant available. But I'm used to having a free buffet offered. There wasn't a free buffet.
Close to airport with free shuttle every half hour Booked a king size bed with whirlpool. I didn't read the fine print that said if available which meant I didn't get the whirlpool.
The staff were super friendly and helpful, the hotel was really convenient to downtown SF(18 minutes away), and with an amazing view! Hotel room was clean and comfy! It was definitely worth it for the price paid. There was no complimentary breakfast, had to pay for it. But otherwise everything was great!
Nära flygplatsen o med shuttle till terminalerna. Skulle med tidigt morgonplan o frågade personalen hur lång tid shuttlen skulle ta på morgonen. Fick svaret 15 min. I själva verket tog det 45 min med upphämtning på andra hotell. Blev mkt stressigt o vi blev sena pga detta. Personalen skall självklart berätta att det är upphämtning vid andra hotell, många reser på morgonen och har mkt bagage. Allt sådant tar tid, men ingen sådan info.
Nära flygplatsen. Fri transport till och från flygplatsen. Ingen frukost.
Nära flygplatsen med gratis bussar dit. Bra pool. Restaurang i huset. Trång frukostmatsal. Unken heltäckningsmatta i vårt rum.
Nära till flygplatsen och bra buss service till transithallen. Närhet till restauranger.
Ett mycket enkelt och lite slitet hotell. OK för en övernattning för att hinna med ett tidigt flyg nästa morgon. Gratis shuttel till och från hotellet. Icke fungerande aircondition och ismaskin samt lite dåligt och halvskumt upplyst på kvällen.
Det vänliga och proffesionella bemötandet när vi anlände. Shuttlebuss till flygplatsen och att receptionen var bemannad 4.20 på morgonen kändes tryggt. Erbjudande om påse med frukost när vi hade mycket tidig avfärd. Svårt/dyrt att ta sig dit utan bil. Långt från BART station.
Stort härligt rum med tillgång till att ringa efter mat och dryck till rimliga priser Fick betala 87 dollar fast vi redan betalt 74 dollar
Close to all such as shopping stores, dining , close to downtown, close to other city very convenient location service are good , staff are nice esp the front desk nice to have ref, microwave even didn't use it decent size room People comes & go, hears foot step even so early in the morning between 12 am-4am
rooms are very clean and comfortable. very good for the price you pay close to railroad, train will wake you up by 6:00
It had all the facilities and good enough for a nice stay near the Airport. The breakfast was nice too. Cant think of much
The room was a nice size The hotel is in a sketchy area directly under the freeway and right next to train tracks with a train that runs literally every 15 minutes. With a newborn baby, the train kept her and us up all night each night. Had we of known that, we would've stayed elsewhere.
Price and room space. Old dark looking carpet.
The train is right across from the hotel making it easy to go to and from the city. We couldn't afford a hotel right in the city so this was the perfect compromise. The room and bathroom were all clean. There was a mini fridge, microwave, and coffee maker right in the room. Both gentlemen I met at the front desk were polite and accommodating. The breakfast was good - waffle maker, pastries, yogurts, cereal, etc. Our room was a little tricky to find as we were all the way in the back and the signs weren't showing where our room was.
Access to the airport and the BARTS system was spot on. Our room was facing the nearby train tracks and that wasn't helpful during nighttime
Employer paid for. Easy to interact with staff. Bed sheets seemed fresh. Room service did not start slamming doors at the crack of dawn. No surfaces in bath room to set even a pair of glasses down to wash my face. Immediately adjacent to busy rail road lines. Bedding was fresh, carpet and tile grout not so much. Noisy outside, noisy little refrigerator inside.
very clean large room couch fridge and microwave large bathroom very comfy bed and pillows Great breakfast! Hotel is next to a train station, amtrak screeches to a halt every half hour, throughout the night. I didn't mind, I'm a very heavy sleeper but beware depending on where you get roomed. Parking at the hotel cost $6! That seems odd to me Hotel staff was mediocre at best
Parking lot was flooded, so disabled parking spaces were not available. Instructions for the shower in the accessible bathroom were printed on the building/room map which I left in the car once I found the right building. Instructions should be in each room.
Very clean room and very confirtable matress and pillows. Not a good atmosphere.
Rooms were very clean a d staff was excellent Internet wouldn't work in my room. Shuttle to and from airport was horrible waited over an hour at airport, called desk three times and got the same reply, traffic was heavy. Every other hotel shuttle came by three times while we waited.
Close to see my daughter at SFO state university
It was a very nice room, comfortable, clean, and plenty of room. The shower/toilet area was also separated from the sink, which allowed each of us to get ready without over crowding the bathroom It was a touch on the expensive side for a 3-star hotel, but it was also World Series weekend so all prices were elevated
It was great staying at Hampton Inn. The staffs were really friendly and nice.
All features of a high end motel
in house breakfast poor standard of first room offerrefd
Everything was OK except for 2 things (see below). 1) The wired Internet connection didn't work. The wireless connection didn't work either. The customer service (responsible for the connection) could not help and offered to fix it later but I didn't have time for that. 2) The toilet got jammed easily.
Staff was really friendly and helpfull. It was only a little bit of a walk to the BART so it was easy to get into the City. Breakfast was included and was tasty. For the money there was really nothing I could say that was negative!
The room was clean and big with fridge, microwave and kit for coffee and tea. The price was ok and the shuttle bus was on time (for other customers: shuttle bus arrives at the hotel at .00 and .30 every hour; you must book it at the Reception). Near the hotel there is nothing interesting (if you want go to San Francisco without the car, you have to go to San Bruno bart Station -15 minutes from the hotel by foot).
The room was very spacious and the micro and frig were a great bonus. We were very comfortable and it was close to everything we wanted to do. Downtown was far enough away that we didn't have to deal with the traffic but close enough to go there for sightseeing and eating with only a short drive back to our room. I can't think of one thing we didn't like or that we would change.
This hotel is convenient to the rental car center. I had a flight leaving during morning rush hour so was glad i only had a few blocks to drive.
The staff was very attentive to our needs. My bank had changed my credit card number so they could not CONFIRM our reservation, however, I called ahead and they took care of all our needs in a friendly way- they even upgraded us to a bigger room which was great for our family.
The hotel staff is very kind and location is very convenient
The facility was spotless. Could hear the television in the room next-door.
cheerful and helpful staff, nothing too much trouble. Good rooms with v.good facilities for the traveller an internet terminal would have made my stay perfect
Proximity to airport was excellant. decent restaurants clolse by. not great continental breakfast
Comfort ok - Conviently placed at 5min from sfo airport Hotel not really insulated against noise. You could hear people in the corridors.
Staff was friendly and very helpful. Room was comfortable. Breakfast could use an alternative to eggs for protein---maybe peanut butter?
I liked the energy overall of the staff as 90% of them gave good eye contact and welcoming smiles during my 3 days there. I enjoyed the daily breakfast. I wish there were non dairy, non sweet options for my coffee such as soy milk or rice milk.
spacious and pleasant room together with friendly and professional staff.
Room was clean and staff was friendly at front desk. Price too high for a Monday and Tuesday night.
Was a really short stay between two airplane flies. A 12 and 2 hours fly. Beside this everything was in the range of fair to good. Maybe the 7 AM breakfast, on a weekend day was not early enough for us.
Hotel has old fashioned railings everywhere that a small child could fall through. The hotels breakfast makes you feel like you are in some kind of prison cafeteria. They need to redesign it completely to handle the flow of people. Ridiculous to wait 1/2 hour, no ice ever with soda machine - pool was col all day Hotel has old fashioned railings everywhere that a small child could fall through. The hotels breakfast makes you feel like you are in some kind of prison cafeteria. They need to redesign it completely to handle the flow of people. Ridiculous to wait 1/2 hour, no ice ever with soda machine - pool was col all day
Parking was plentiful but they gave codes and noted rules even though there no barricade. A bit confusing but it worked...
I just hoped it would look more new and not so worn down.
The refrigerator in our room leaked and they said they would have it looked at but still leaked - carpet was wet. I was told they couldn't compensate price for room due to it being purchased through a third party.We were there because of a death in our family. Very disappointing.
Beautiful room, clean. Only the temp was uncomfortable. The temperature control did not seem to work; the room was too hot and the thermostat was turned down to 59. It felt like 80 degrees.
I loved the staff, the decor, and the service. The hotel is absolutely beautiful. Nope! Loved everything!
The room was beautiful and very clean. The staff was very polite. They upgrated us to a Junior Suite at the same price we have booked for a standard room (we have not asked for). The best hotel near SFO.
The beds were comfortable, plenty of room and friendly staff. Beautiful and simple room. Great experience.
A nice hotel. Staff very friendly and helpful.
Large, nice and clean rooms. Good breakfast buffet included. The free shuttle service was not very efficient and the staff was not very helpful in finding a solution.
I liked the quietness, the calmness, the beauty of the room, the internet service, the choice for breakfast, the helpfulness of the staff, the neighbourhood behind the hotel and the design of the interior and exterior and outfront garden. I did not like the service from the airport. I ended up getting my own cab to the hotel after waiting for about 1 hour outside at the airport. Part of it was my fault as, for a while, I was standing higher up on the island so I understand why there was difficulty. When I, finally, did stand in the correct place, however, no cab came by to find me. I am not sure how this can be changed, as, for me, for my first time at your place, I didn't, initially, understand where your shuttle service did its pick up. So, it seems to end up - that I was looking for an unknown and, the cabby is looking for an unknown. On the way back, I waited 35 minutes for a pick up, after making arrangements early. So, it isn't so great!
Very clean, well appointed modern rooms, with 100% Cotten sheets and down comforters. His and her bathrobes. Standard continental breakfast, with bonus Starbucks coffee. Evening has coffee/tea with cookies and complimentary glass of wine. We absolutely loved our stay at this hotel and we definitely will stay again.
The staff serivce was exceptional and went above and beyond! The hotel was nice and clean. Worth every penny!
Very handy for SFO (free car, takes ~10 min), so perfect for our early flight. Great friendly service. Good free wifi, and we got a free upgrade to a nice spacious suite. Very comfortable bed and good linen and toiletries. Good Mexican restaurant (Don Pico's) just a few minutes' walk down the road. Reasonable breakfast, and nice free cookies. Located on the main road, with no decent views of anything much.
Att det var nära till flygplatsen då vi skulle upp tidigt på morgonen Hade varit bra med en kyl på rummet.
Nära flygplats med fri transport till/från terminalerna. Hjälpsam och trevlig personal. Heltäckningsmattan.
De hade svårt att hitta bokningen, sen ville de debitera mig en gång till. Jag fick förklara att det redan var betalt.
Närheten till flygfältet. Nej
Nära flygplatsen och hotellets gratis busstransfer till flyget fungerade bra. Nära flygplatsen med startande plan över hotellet och järnvägsspår med tutande tåg underlättade inte sömnen. Med det läget borde ljudisoleringen vara bättre.
I found this establishment extremely convienent and friendly
The general manager and the rest of the staff were accommodating and very helpful of our needs.
The rooms were a nice surprise. We were expecting a lot worse because of the cheapness of the room.
Great staff, great prices even during Oracle World.
Good sized clean & comfortable room. Staff were very helpful answering questions about things to do and places to go. Great value for close proximity to Airport
clean, quiet and convenient. What else is there?
kindness of the staff it was difficult to understand the staff because their anglish was very bad. We are from the netherlands and it was very difficult yo understand their explination
Close to the Downtown district. Nice selection on restaurants. Motel needs needs a major overhaul (upgrading furniture and renovate bathroom). Breakfast location and selection could be improved.
Very nice clean modern rooms. Staff was very nice. Pleasantly surprised for the price. Pretty close to the airport.
Close to the airport
Friendly staff, Clean room. Good price.
The hotel location was just far enough from the heart of San Francisco to get a good price, but close enough that driving wasn't an issue. There was mold in the showers that my boyfriend had a pretty strong allergic reaction to, but overall the room was quaint and clean.
Very welcoming, great employees. Free laundromat, reasonable free continental breakfast. Beds were not that comfortable...and no small frying/egg skillet to mske the kitchenette functional.
Loved your pillows and mattress You need more seats/tablesl for breakfast
Convenient location and good price The rooms were a little old and in need of cosmetic repair..
Proximity to the airport. Airport shuttle never arrived so I had to get a taxi from the airport. Price was misleading, yes there was a room for $110 but it was the nastiest smoking room I've ever seen. I had to pay an extra $50 for a room that I could even breathe in.
Your website said they had shuttle service. They do not, we were very uphappy as that was one of the reasons we picked this hotel. We will be contacting Ramada Inn to complain about the misrepresentation. Also, they currently owe us $18 that we had to pay in one way cab fair.
Great staff. Booking mixup on my part and they honored the wrong booking date. A++++
The cost was great. Breakfast was also good. We did a tour of the city and they picked us up and dropped back at the hotel.
It was cheap, and it was only a 10min to get to a Caltrain station that put you downtown San Francisco in less than 30min Not much to do in the area I was staying, and traffic sounds.
Proximity to airport. It was a dump - horrible. And the desk personnel were indifferent verging on rude. Way overpriced for the he'll hole it was.
Shuttle was convenient and driver super friendly. I thought the open courtyards seemed a little awkward.
business center - internet access - needs working mouse and mgmt checking computer and printer to ensure all in working order
Last minute reservation, looking for low price. Room was $89. There was an aroma in the room, maybe like an air freshner. The place just did not match the price.
Rennovation attempts were in evidence. Police raids. Hookers. Diaper stuck to the mattress.
It was close to the airport and offered a free shuttle. For the price and it being in SF, it's a deal though. We just needed a place to stay before catching an early flight and this did the job. The shuttle makes additional stops along the way to get more people, so it takes longer than it should being that the hotel is only 3 minutes away from the airport. Also, our room smelt disgusting. Sort of like wallpaper glue, except their was no wallpaper. The smell was so strong it woke me up continuously throughout the night. I've stayed at La Quintas before and this was definitely not up to the standards of the others.
The room There was a small parking lot not enough for all customers. I arrived at 1am on October 25th, 2014. Internet was not working well, they need to improve it, at front desk it works great.
I liked the price and location. The staff were friendly too. N/a
friendly staff free parking room well lit clean paper thin walls
nice waffle set up, easy shuttle to airport have to walk across train tracks/through a recycling center warehouse parking lot to a separate building for my room, not particularly accessible.
Breakfast was decent Airport Shuttle was slow and late Wait times to check in too long Urine soaked in bed
Rooms were simple but clean. Spacious enough for a family of 4 with 2 small children. Rooms were very quiet even though it seemed full. Fast and easy access to hwy 101. You'll be in downtown SF in 15 minutes. Wifi worked great. Would definitely stay here again if I just need a place to stay that's clean and close to downtown to enjoy the city. Not enough parking for everyone. You can park in Denny's parking lot shared with the hotels parking but they have signs for towing which was worrisome. Clerk said it would be fine and my car was still there in the morning. Warehouse business right next door which didn't look so attractive.
The breakfast was great although it could use some donuts. The hot tub and pool were also very nice.
We were flying out early the next morning so it did the trick Thin walls- there was an argument outside in the middle of the night that woke us up
If you're only looking for a place to leave your stuff, sleep and shower then this is the place. I really wouldn't consider what they offer a breakfast. Their "breakfast" consists only of Fruit/Granola Bars and packaged Danishes...all which were just sitting on a counter in the tiny office/check-in area.
One block from freeway. One block from freeway so could hear noise.
Noise from next door after midnight for over one hour not from human noise but like I was next door to an workshop with moving equipment s and trolley, door open and closed noise.
Convenient to SFO airport; Shuttle service needs a little tuning up; breakfast adequate but could use a waffle maker. I liked the ease of getting into San Francisco via either I-2880 or Rte 101. Protected parking was good. Walls are thin and the neighboring room was loud both into the late night and when getting up the next morning.
the room was clean and has a very nice bathroom. nice and quite. staff was very nice, close to trader joes and dining. thanks everyone who made are stay pleaseant.
Very good location if you have to sleep near to the airport. But it's the only reason to go this hotel! Room very noisy (like all Howard Johnson!), is there really a wall between the rooms?
Don't know they overbooked cancelled reservation have not received refund yet Don't know they overbooked cancelled reservation have not received refund yet
Price,staff was great,looks great after renovations
The staff is friendly, respectful and very helpful. Third time at staying there and thoroughly pleased. Continental breakfast is basic, but plenty. We were happy with it.Very clean rooms
Clean, non-smoking, reasonable rates, and convenient to SFO. Airport shuttle service doesn't start until 4am
It is close to the airport so convenient for a 1 night budget stay. The 24 hr free airport shuttle is also great. the rooms are not very clean. Breakfast was not available when we came down to eat at 9am.
I had a very nice stay. My room was well taken care of and it had a nice clean smell on my return each day. The hotel is going thru upgrades at this time and I look forward to my next visit and maybe getting a upgraded room. Every thing worked, Internet speed could be better.
I had a suite that was spacious, clean and free internet. The staff was friendly and helpful. The continental breakfast was spartan. Some fruit and juice would help.
Near to the airport with shuttle 4am-late included. Comfortable.
Overall layout, quietness, cleanliness and proximity to BART (keep in mind Millbrae station is closer than the San Bruno one). They may be a bit understaffed. One or two times I had to wait for someone to show up at the front desk, and there was no bell to ring. They did have a "now hiring" sign.
the staff; nice room, very clean,near airport,near restaurants
Below average hotel breakfast Water in bathroom backed up into the sink
The room was very nice, updated and modern. The bed was comfortable...I would stay there again.
Parking wasn't a problem. I looked out the window and saw a pizza place. Order a large pep. I told the guy on the phone I would go get it and he insisted he would bring. The pizza was kind of expensive and once it was delivered I could tell the guy didn't like his tip. He only came from across the street. 2 bucks was plenty. Look at your receipt before leaving. I always do but when you don't it seems that's when you should have. I didn't like the continental breakfast. Stretchy waffles and wasn't planning on toast. Hoping for at least a danish.
Free shuttle from/to SFO. Ease of check-in & check-out.
the receptionist was very helpful
Functional, efficient, convenient and reasonably priced.