This hotel does not offer smoking/non-smoking rooms, which Booking.com does not inform you of. Upon arrival we were put into a room which stank of cigarette smoke so intensely that we could smell it from the corridor. Unfortunately the hotel was fully booked, so despite the fact we booked a double room, we were forced to switch to a twin room (which also stank, just not as much!). No non-smoking only rooms.
The barman during the afternoon and evening of Monday 17th August was very friendly and extremely helpful. Did not feel that it was up to **** standard.No coffee or tea facilities in the room.
Helpful staff, comfortable room, good location for shops- The buffet dinner cannot be recommended.
the swimming pool&the bar. the breakfast was a little poor.we had to wait a long time for more food to come available&the quantity was a little poor also,but when we did eat it was fine.parking was a little difficult also to enter&leave.
Good hotel but not worthy of 4 stars. Breakfast is not that good.
Nothing Zenit Diplomatic is not a 4 stars hotel
All the staff were very friendly and very efficient. The breakfast was excellent. The hotel is well located for the bus station, the shopping areas and business district.
The location was great and the swimming pool was a nice bonus. The carpark, although difficult to get into was very expensive to use. In our room it was advertised that the cafe in the hotel was open until midnight and alternatively if we wanted food we could order pizza direct to the room. This was not true and this false information should be removed. We arrived back from a day out to get food at 11pm but couldn'T. The staff were rude when we complained
Convenient place, swimming pool was a nice extra. Food and drink good and well priced. looks a little tired and parking is expensive. Our view was of the side of a garage not the mountains so go for a higher floor. Expect a 3 star hotel not a 4 and you will be happy.
nice surprise for money, great to be right across street from bus station, nice outdoor pool area, everything very clean.
Great location, great room design flies, mosquitos, moths, window was left open, not clean, missing robes, info, service guide etc. Spent 15 minutes killing off insects! Called front desk, little help
Lovely, spacious room with great view and really great bath. Restaurant was also very good and the wait staff attentive. A 5 Star hotel should have down pillows...at least upon request!!!
5 star luxury at a bargain price. Yay for off-season rates. Beautiful room with large balcony and view of mountains. Spa bath. Power shower. Electric curtains etc. Was too cold for outdoor pool but there is a beautiful indoor pool. Need to purchase swimming cap to use pool. Only 6€ though.
We were very pleased with the hotel and thought it excellent value for money. The staff were very helpful and the amenities first class. Service and food in the restaurant were also memorable We only stayed 1 night but would certainly return for longer if we could. The only problem was finding the hotel as we drove into Andorra and, understandably I think, found the streets difficult to negotiate and impossible to reconcile with our Google map. The hotel could consider printing clear directions with its booking confirmation. We finally found the hotel after running across street signs, which were very helpful.
Very comfortable hotel indeed, an excellent place to go and get away from it all. Nothing
A well-located luxury hotel and a bargain at the discounted off-season rate on offer. I liked the rather spare modernist decor of the room and there were some nice design touches. Unfortunately, a series of minor room service problems (dead remote controls, missing waste bins, a bed skating round the floor till we found its brakes, etc.) slightly took the edge of the experience for us.
The evening meal staff was helpful and pleasant.Our room was great, but we were confused by the lighting controls. The breakfast staff was a bit unfriendly.
The room was very specious, the accomodations were very comfortable, and the bathroom was exceptional. We wish we'd stayed there longer to take more advantage of the facilities. The location was great - more convenient than map suggested, not in the middle of the stretch, but a short walking distance away. Staff was friendly and responsive. Information about nearby restaurants was not extensive.
the total atmosphere of rest,friendliness,extraordinary accommodation and excellent kitchen everything was fine
excellent large room, large TV, large balcony, excellent washroom excellent indoor pool and children's play area excellent lobby and outside Bar and outside pool and grounds free internet in the room with wireless keyboard - excellent!!!!! this is a excellent 5 star hotel - the best! excellent included breakfast in rate excellent location outside pool water too cold
The setting and scenary is fantastic. Peaceful and beautiful.
Central location Comfortable bed Good bathroom
The hotel was conveniently located in the heart of Andorra The hotel parking is very hard to find, but attached to the hotel once you locate it.
101% good hotel. I got big and modern room with perfect king size bed. Finding parking bit tricky
New modern hotel with good size rooms and excellent bathrooms. Very good location, very near shops, restaurants etc. Helpful, friendly staff. Hot buffet at breakfast was cold, otherwise breakfast excellent.
New, comfortable, large rooms, well located and good relation price/quality Not really, but make sure you state your preferences when booking.
comfort, spaceous, not noisey
Luxurious spacious rooms, nice view in the middle of the city. It's a bit of a challengeto find the entrance to the parking garage/
Location and the modern nature of this hotel nakes it an obvious choice for visitors to Andorra All perfect!
We upgraded for an extra 20 euros to a room with a balcony and a free minibar. Excellent value and stunning views. Buffet style breakfast was good and lasted till 11am (Saturday). The first room, before we upgraded, had a view of a brick wall.
Very new and top quality hotel - big room with flatscreen tv, excellent bathroom, located right in the middle of a big shopping street. We never managed to find the hotels own garage on the small, curly streets of Andorra, but instead had to park a bit away in a public garage.
We were near to the Communal Stadium and we were very much satisfied. Everything was good.
The breakfast was quite poor. The fitness center (sauna) was closed during July & August.
Good Location and nice staff rooms were pretty ordinary for 84 euros a night and it was pretty noisy during the evening with the people down the hall.
Everything was good, friendly staff, clean and comfortable place to stay. The price is perfect. We really enjoyed our stay. Thank you! It was a little cold at night and noisy from passing cars on the street
Limited choice for dinner, but breakfast was good. The parking garage was full and with the prohibited parking in the surrounding streets this was annoying (Although fines are cheaper than parking inside)
A strange mix of not smiling and extra costs. The health centre cost me 7E for a 25 min jacuzzi for myself and my son.
Situation in the town. Pleasent staff. Hotel appeared a little worse for wear....could very much do with some room make over. parking should be free for guests.
Nothing Hotel is listed as a four star, I would say nothing more than a two star. Staff very unhelpful, room very dirty. We took the half board option expecting quality from a four star, but food was really bad, complained but no result. Booked for 3 nights but moved next morning
Clean functional rooms - freindly, helpful staff, good gym. Breakfast food was a bit dull (typically Spanish) - went to cafe in Soldeu before skiing instead.
Helpful staff Advertised WiFi not availabl.
Trevlig personal läget Små rum ingen ventilation luktade instängt
Prisvärt, centralt, egen pool
Ett trevligt hotel med bra läge och mycket trevlig och hjälpsam personal. Nej
Allt. Bra service, bemötande samt rent och fint. Det ligger bra med. Nej
Great view of the city from the top floor. Just the price
Doorman helped take scooter off the van, level entryway, elevators. Bathroom door was too narrow for my scooter, so I used my walker, but they do have rooms with a wider bathroom door. Classic hotel done in modern taste nothing
wery nice hotel the breakfast is not 5 star , had a better one in 3 good 3 star hotel
Room excellent, Loby area excellent, short walk to shopping and very excellent restaurant, excellent service. My wife and I staid in room 510 and what we realized was that we could clearly hear the people staying in room 511, not because they were loud, as we could hear them even though they were speaking in a normal voice. This is not a complain, but just for you to know this, as it might be an issue regarding privacy. When you design the rooms as you have, then we think it would be nice if you changed the red lamp next to the sofa, as this do not match the rest of the design and also with one that works :)
Hotel was very good and no any problem. Atmosphere was good and hotel was very clean. NO
excellent breakfast. very nice changes made during renovation.
Hotel staff is very kind and polite, Wi-Fi Internet, Restaurant, Room. 1. Hotel staff doesn't speak English very well. 2. We had to change a lot of rooms because firstly our room faced to the road. It was so loudly that we coudn't sleep at all.
Location, cleanliness and beauty of hotel. Our rooom was extremely smokey with cigarette smoke that wafted up from the bar and it was also very hot in our room. Unfortunately the air conditioning was not turned on in the hotel.
The air conditioning was not working. Most uncomfortable. When complaining the next morning.....no one cared at all!
Nice rooms,clean, comfortable beds and bathroom The restaurant. People there was not serviceminded!
It charming entrance and welcoming smell of vanilla. Good location and the wonderful SPA to explore No dining possiblity after 10.30 pm
Central beläget och med hög standard Sängarna något hårda, uselt ljud på TVn.
Rent och trevligt hotell med bra lugnt läge. Vi bodde i ett rum för 4 och vi var 2 vuxna och 3 barn - fungerade jättebra. Hotellet ligger dessutom väldigt nära en fin park för barnen. Frukosten var bra, kostade 12 euro/vuxen (barnen åt gratis). -
läget i andorra var perfekt , nära shopping och resturanger i centrum. garage i källaren med hiss till hotellet , frukosten var bra med mycket att välja på. nej
Very professional hotel staff; parking faclities
Everything was fine, would like to come back again. No, all was OK.
The hotel is nice, clean and modern. The staff is very friendly, eager to help and to answer questions. Very important that there is a parking nereby with a convenient access to it. The location of the hotel is very useful for going around the town, shopping, etc. What could be appropriate is some more detailed information with working hours and "how to get there" plans on available facilities (spa, sports, etc.) in a hotel booklet, some hints on the town restaurants, especially those around the hotel.
The best hotel for the money offered. Very good breakfest.
It was very well situated very close to the bus stops and the center of the town, everyone was friendly, the room was perfectly fine and comfortable. I didn´t like the fact that people could smoke inside the hotel. It just smelled. And the breakfast was regular.
The hotel is open 24 hours a day. It is overpriced
nice staff, nice location
Fast booking, fast checking in. Good continental breakfast Problems with wi-fi
Very neat and cozy and artistic. Warm hosts. Excellent breakfast not typical for European accomodation. English could be better. A measure of body language will have to be used by non-French speakers. No air conditioning.
Allowed to check in at 10 AM. Very poor breakfast. Just a croissant, a tart and tea/coffee. Is it so expensive to add some ham, cheese and cereals with milk?
Comfort, location, value for money.
Very close bus station l1,2,3,4,5,6, better for skier
at EUR 30 a night this is a top hotel. it's not the ritz and the night porter didnt seem too enthusiastic to open the door after 3am but otherwise this place can't be faulted. if you want luxury and giant rooms maybe go somewhere else but as a base to explore andorra and andorra la vella this place is ideal. it is really well located and close to all the main shopping streets, historic attractions etc, although that's also probably true of every other hotel in andorra la vella given that is a town of just 23,000.
A small, but charming hotel. Very clean and a good breakfast. The room was indeed small, but we didn't expect very much, having previously red the comments. A bit far from the center, but Andorra being quite small, that's not a problem. Friendly staff. Good value for money.
I know the hotel as I have have been going there for over twenty years. It is centrally located in Andorra la Vella. The brekfast is a disgrace. I wrote to them nicely about it last year whn I visted twice in the summer. This time no croissants at breakfast, only inedible choclatines. And unpalatable breakfast cereal. It used to be so good until Somriu got involved and it has gone downhill. I am sad to not go there again but they have had three chances in the last year.
Its good central location near a big car park. Good room on the top with balcony. Only there for the shopping and it fitted the bill exactly. We did feel the bathroom could have been cleaner - very dirty between the tiles a bit of the ceiling was hanging down.
Nice hotel near the old town. Nice staff.
Nothing Interior room with a very bad smell, very old and basic room, it doesn't reflect a 3* hotel (2* max.).
The feeling of giving the key back to reception and leaving the hotel. Spent much time waiting for the girls at reception to actually acknowledge we have walked into the room, the girls were too busy gossiping and laughing to serve us. They were both short and abrupt, and definitely did not have a friendly or welcoming look on their face. The room had ancient doona covers covered in cigarette burns. Beds so uncomfortable, may as well have been sleeping on the floor. The door to the balcony did not lock. The tv didnt work, we were told there was one we could watch in reception, to this day still have never seen this mystery tv. Parking was difficult to find.
Near shopping center. There aren't non smoking rooms in the hotel. Parking was expensive
Trevligt hotell, centralt, rent och snyggt, trevlig service
Shoppingläge. Trevlig personal. Frukost OK. Väldigt litet rum. Inget internet på rummet. Rum mot trafiken, hördes hela natten.
Standard hotell på huvudgatan,bra och rena rum där allt fungerade fint. Bra frukost. Dyr pplats men det finns inga alternativ. Behöver man åka till Andorra kan man mycket väl bo här
Prisvärt och fräscht rum. Mkt bra frukost. Läget mitt i stan. Beskrivningen av hotellets läge var inte solklart.
Ok med bra läge mitt bland shopping och restauranger. Vi bodde i ett familjerum på femte våningen. Det fanns utöver takfönster inga andra fönster. Det var varmt och när vi öppnade takfönstrena vällde det in matos från fläktarna på taket. Dessutom förde fläktarna mycket väsen. Om det varit ett lågprishotell hade det varit acceptabelt men med tanke på att vi betalade 460 Euro för tre nätter var det mycket dåligt.
The staff are very friendly. My room (606) was really large,extremly quiet & had a wonderfully comfortable super king size bed. Breakfast is great, a wide variety of well prepared food & an bundance of it. Well located right in the middle of the town with a taxi rank diagonally opposite to the right No fresh juice at breakfast only that made from concentrate which tastes like chemical
The room was unusually spatious, there was almost excess of spaace. Just the bathroom itself could be a whole hotel room in many other Europen hotels.
Centrally located, useful for bars, restaurants, sightseeing. Excellent shopping location. Very helpful and informative front desk staff. Easy car parking.
The location The non division between smoking and non smoking bedrooms.
Very nice hotel and cenrally located. no.
The Husa Centric Hotel has an excellent location at a major shopping street and is next to most important offices.
The rooms were excellent and the staff friendly and helpful. The breakfast was excellent and good value for money. Would definitely stay there again.
Close to the downtown
poor breakfast for a high price!
Very good position in the center of the town on the main shop street. Very spacious rooms. Breakfast was ultimate. Was charged for breakfast despite it was free in my booking. Hotel parking rather expensive.
Hotellets läge, mitt i Andorra La Vella. Frukosten helt ok. Ett av våra dubbelrum var otroligt litet. Fick nästan inte plats med väskorna. Förvarade därför väskorna i vårt andra dubbelrum som var större. Även motsvarande med toalett och dusch, I det lilla rummet var dusch så trång att en överviktig/krafting person inte skulle kunnat duscha i den. I det större rummet fanns t.o.m. badkar.
lyhört, ingen ac eller fläkt, få parkeringsplatser fick parkera i dyrt parkeringshus rekommenderar att boka hotellets parkering (om det går)
Location, price parking
The receptionist was very agressive and unfriendly person
Onwer is an amazing car parker! Fit our massive car into a very small gap. Great location, good and clean room. Had an issue with price when we first arrived and they tried to overcharge us until we were able to prove the price we booked it at. Ended up ok.
cozy french style rather than spanish