Les Tresoms Lake And Spa Resort

Nice location and rooms are clean

Hotel is clearly understaffed. We asked for a baby cot on our arrival and it took them 3hours to bring it up. The receptionist did it in the end as he was the only available person there. Very limited choice for in room dining options (no hot food can be served) Breakfast is very expensive and once again the service is a complete disaster. Looks more like a school cantine than a four star hotel. Spa is very small and overcrowded. Most people can’t find a chair to lie down and just stand there with their towels waiting for someone to leave. Steam room is broken, not even a sign to notify people. Overall service falls short of what you would expect for a four star hotel.

Location

Room was facing the access road, so deliveries at 06H00 made a lot of noise. Leaving windows open for ventilation became a problem if you want a quite and relaxing stay. Children using the spa pool as a recreation ground simply makes not sense in a Sap hotel. Relaxation and quite should be the goal.

Staff need training. Arrived at midday and couldn’t check in until 4pm. Wasn’t even offered a glass of water. Room very small and claustrophobic and bathroom also small. Not worth the price at all. The view is nice.