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The concierge, the health club and pool, the palm court and breakfast.
We loved the Club Lounge access & the staff were all truly professional
Friendly staff and nice lobby. Homely rooms. We booked a double room but got a room with 2 singles pushed together. Street nose from our room on a Friday night was extremely loud. We were woken at least 4 times with yelling or loud cars from downstairs. This meant we had a terrible sleep and ruined our night.
Overall an excellent place to stay, staff were excellent in most instances, we did encounter one staff member who appeared to be very unhappy and consequently was abrupt and dismissive.
The Auckland Langham was far more than I had expected. Wish we could have stayed more. Our room had a cooling problem. Management brought us a fan, but it was only moving around warm air. A set of simple instructions on how the rooms lighting and shower controls would have been nice.
Comfortable Nothing. All good
the very friedly staff , nice old style classic i didnt like the bathrooms too small and very old also the smell of the old carpets , the gym a little depressing should be in top floor with nice view
The staff was amazing. Specifically Lin at the front desk. She helped us immensely!
central location very expensive, food, drink accomodation
The staff was friendly and helpful. The location was fairly convenient to food and the cbd. The shuttle to the Harbor area was nice. It was NOT clean! The toilet hadn't been cleaned and there was a constant, foul odor in the room. Rooms need updating!
The staff were incredibly friendly, professional and accommodating, the room was comfortable and well appointed and the facilities were fabulous, particularly the outdoor pool. We loved our stay here.
An older hotel but for Auckland better then some. Needs a room refresh.
Det var ett hotell där man kände sig trygg. Då jag var ensam resenär är det viktigt att känna sig bekväm med hotellet. Nej
Rent och snyggt. Trevlig och kompetent personal. Mycket bra laege. Kanske aningen opersonligt, men ett saa stort hotell blir kanske det.
Reception and concierge staff were helpful and efficient, especially appreciated because the lobby was busy with passengers who (like us) had just disembarked from a cruise ship. The hotel was contemporary, immaculate, and had a large sunny window. The bed was comfortable. The hotel has its own airport shuttle service. It was centrally located, right at the Sky Tower and a short walk to the Auckland Art Museum, Albert Park, and Aotea Square. The Sky Tower is a stop on the tourist-oriented bus routes. The waterfront is about 15 - 20 mts walk.
The shower was nice. Concierge was great. Incompetant booking staff and rude reception staff.
Location was good,Standard was good,service great,food excellent,Enjoyed our stay. Broken bench in sauna
the view was awesome service was pretty average.
The staff was very friendly and helpful. They did not have any internet access except when you were at the lobey. It also was very large and did not have a warm and cozy feeling. It was very beautiful. The only other thing was that they put me on a smoking floor even when I had expressed that I had to be in a no smoking room. They did move me but it took 2 moves to get me in the right room. They also over charged me on the room but when I pointed it out they did refund the money
clean and near to the city also the casion nothing
Service and people. They wanted to help.
The hotel was within easy reach of all the places we wanted to visit
good rooms bit austere lobby
Our room was large as was the bed, wonderful shower and lots of fluffy towels - loved the floor to ceiling window. Hotel staff were very knowledgeable and helpful about car hire, restaurants and airport shuttle service. We stayed in the hotel on two occasions and I was disappointed with both the harbour view and the city view - you pay more for a harbour view. The hotel is very centrally situated - I was on the 14th floor (the lowest floor where you get a harbour view) and my view of the harbour had a great deal of city in front of it - it was a lovely view of the city with the harbour in the distance but not the view of the harbour I'd paid extra for. I also had a city view room on the 20th floor, where I had a very clear view of the bedrooms of the hotel next door but not the city. Don't pick this hotel if you do actually want a harbour or city view - you may be disappointed.
Loved the little cocktail bar off the hotel lobby Details of booking reservation (room + complimentary breakfast) were not known by restaurant or check out staff until pointed out by us i.e. would have been charged if we said nothing.
Location was great ,shopping , casino ,entertainment They took my floor towels but did not replace them . its miner
Location , friendly staff. The valet service was prompt and professional.
Hotel staff at check-in and check-out, helpfulness of concierge and storage of our luggage after check-out before we left for the airport was excellent.
Great Service. Prestige. The room was a little bit noisy of external noise during the night.
Great location so central to everything, great bed and bed linen The t.v is in a cupboard which limits the space in the room as the cupboard door is open for t v viewing. The standard of hotel we did expect a flat screen t v
Nothing We booked this hotel for New Years Eve in Auckland. Besides being overpriced for the night in question, they charge ridiculous valet fees, put us in a handicap room with no bathtub, horrible view, and construction all around, put bacon on my Ceaser salad after I specifically said I was a vegetarian, brought the salad on filthy plates covered in chocolate from what I can only assume was the previous meal. Upon checkout no one even bothered to ask how my stay was. I asked for a manager and voiced my complaints. No attempt was made to remedy the situation.
very genuinely friendly but unintrusive service. The room was well appointed clean and comfortable and it was much quieter than other central city hotels i have stayed at. I thought the pool and spa area was very nice. I did not get the complimentary newspaper i requested at check in and the paper i received free at another event venue was cleared away by housekeeping before i had even read it. also hotel phone answering was rather slow
The staff were friendly and helpful.
Walking distance from cruise dock, concierge staff excellent, allowed early check in, assisted with all questions/concers Close to busy street, heard a little street noise late night/early morning.
The pillows - all too low and no options.
I enjoyed Japanese TV show dinner is expensive and not so much delicious
The concierge on arrival made us feel very welcome. Excellent service in Knights restaurant Our room did not smell very nice
Jacuzzi The meal was really expensive downstairs..
Its closeness to both the national and international airport and the facilities offered by the hotel to meet both incoming and outgoing flights.
Excellent restaurant and good location for airport
Friendly staff Confort in rooms, specially the bed and pillows Complimentary wifi in public areas Continental breakfast buffet 22 NZ dollars, too much for only cereal, cheese, bread and some fruits The full breakfast was 27 NZ dollars and it was added, eggs, beans, pancakes, sausages, tomatoes Food is expensive
Clean ; comfortable bed; some staff friendly as well as efficient. Shower over bath so dangerous and old fashioned; noisy aircon fan; restaurant waiter didn't know thr size of drinks or what a pint was and didn't ask how the meal was or anything; food in restaurant for dinner was way overpriced and the pork belly was grossly fatty and inedible.
This place is just a gem. It was spotless. ALL the staff were very friendly and helpful. Modern/updated. Great room. Free Bikes (didn't get to use). Free Airport Shuttle. Cozy little bar w/ Free Wifi. Great prices. It was the perfect place to end our stay in NZ. I loved this place. It worked out perfectly for us, but it is not too close to the city so if you have luggage and if you want to spend the day in Auckland, you will have to figure out where to keep that luggage for the day (and then get back to it). Cab fare via Discount Cab was a flat $35 (a good deal esp. if you get stuck in traffic) and once we were there it was SO easy to relax.
The peace and quiet
The location is very convinient for international travellers arriving and departing from Auckland. It also provides a bus shuttle to and from the airport for travellers that need it. Being more so classified as an airport hotel, unfortunately there was a few inconsiderate guests staying making unneccessary noise in the late eveing/early hours of the morning. This is however, does not really reflect on the hotel itself.
Very comfortable. Good menu. Convenient for business. Would stay again if need to conect to overseas flight. No
The dinner menu was awesome!!! Having to leave!
Location very near to the airport. The rooms are too small for international travellers, which are supposed to have some luggage.
Great facilities. Very handy to the airport with free shuttle
The service was premium and it is an excellent location for departures returns from Auckland International Airport.Great place for car storage as well.
The location from the airport, clean. A few quick bite eatery, including McDonald nearby. Too striped down. Bare bone, really.
Location was good, walk from airport. Room was very clean, hotel neat and clean. Bed comfortable, shower good. Good place to stay if all you want to do is have a convenient place to sleep and shower. No double beds available. Tiny room; no place for luggage, no closet, no toiletries, no cups, $10/day internet, $10 for cold breakfast.
Location, walk to airport 1 km. three restaurant in 5 minutes. Maket next by. Way too stingy. Wifi a bit too expensive.
Proximity to the Airport. The rooms were small and the staff were not as friendly as I would have preferred. Overall, it was a good value for money.
Location was perfect. Right near the International Terminal. Shuttle bus available at all hours for a fee. Wifi was very pricey, it should be included in the room rate. Tight rooms with only single pillows, however I do know that I booked a Budget hotel...
close to airport hassle free and free shuttle
Proximity to the airport and reasonably prized. Excellent transport arrangement (free shuttle bus to airport running every 15 mins); cleanliness of rooms No telephone in room
the staff were very friendly and helpful .We had a nice room with sea veiws and we could walk into the city
Premium King Room was nice and spacious..Good location Signage from the parking garage is horrable..And gave us the wrong room first
Location Concierge Staff was Excellent - always finding great ideas for things for us to do. Breakfast and meals on the property were OK - but I expected something better.
The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!! The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one
Location. gym and quality of rooms
Room service,cleaners all make for a very relaxing holiday.
The room was comfortable and surprisingly cozy in spite of the mainly black-and-white color scheme.
Streamlined, colorful, mod, bustling 21st century stay with all the creature comforts. Staff went above and beyond when they had a boxed breakfast waiting for us when we had to leave extra early for the airport and couldn't utilize our morning breakfast buffet pass. The only thing negative about Sky City is there is not enough seating in the lobby if you just want to relax and people watch.
The hotel was very well laid out and designed feeling spacious for a hotel located in the city centre Hotel was priced reasonably and that was the reason I chose it. The internet prices they charged however bordered on criminal. I was there for 3 days and paid approx ~$200 NZD for minimal use of the internet and to download some emails. My annual internet fee is less than this for unlimited access at home.Absolutely disgusted
The location to centre Auckland, access to the motorway to get to other places. Room service was excellent!! The food was outstanding. On arriving at reception, I felt the receptionist did not over extend themselves with information, as this was a first stay for my family. An example was where and which floor was breakfast as this was inclusive in the stay, what were the times and the last morning we were there it shut 1/2 an hour early and missed breakfast. I got more local information from the man who delivered the bags to our room. The staff were polite and professional but lacked the Christmas Spirit a "Merry Christmas" greeting on the day would have been welcoming. On arriving to our rooms the temp was 28 degrees - quite unbearable! knowing the room was booked it would have been nice to have the air condition on.
The staff are very friendly and happy to help even when they had a huge coach load of travellers turn up! There are a lot of restaurants to choose from and the tea/coffee facilities are plentiful. It is close to the IMAX and Civic for evening entertainment. Really minor point - No hotel writing paper
the staff were beyond excellent with their customer service. We had difficulties with travel and they were very supportive. The facility is beautiful. One of the worst desserts I've ever had and my breakfast salmon omelette was very fishy tasting. There are not really good views despite the location. We paid for a water/harbor view, but it was really a city view with view of a boat. Most of the rooms look either onto the city, other rooms or over the street and businesses across the street. Seems like at least the restaurant should be located where it has great views - but it has no views, unless you sit outside.
I think the french approach is good but dont over do it which happens when having a meal in the resturant
Great staff, wonderful room!!! :0)
Very good location in the CBD. Hotel is way over-priced for what it is. You can book a better hotel with much better facilities for 1/2 the price.
Great staff, decor and food! The free breakfast was superb and the coffee decent. Enjoyed the soaking tub. The soaps were locally sourced and cruelty free and smelled wonderful. Coffee could be better but that's all!
The rooms are incredible. The bed is comfortable. Most of all, the staff is welcoming and accommodating. Great location to walk to the Wintergardens, sky tower, ferries, and amazing restaurants.
very good staff
Fantastic apartment accommodation in a super downtown location Car parking was a lottery
Great location and spacious apartments. Hardly recognised any Accor Gold benefits.
fantastic room layout, view and kitchen was handy
The staff were very helpful and our suite was roomy and confortable. Breakfast was good and the service excellent.
The staff were always very pleasant and helpful The parking system could be a problem
A good standard, professionally run. No
Conveniently near shopping points
being right in the middle of the city hotel was fine
Staff was very helpful, concierge service was really good.
My second stay in a month and I'm still impressed. Excellent service all round. The breakfast buffet was Euro/American style which was good but I would have liked more Asian options too, eg rice, miso, etc
I thoroughly enjoyed my stay at the Crowne Plaza and will certainly stay there again and reccommend the Hotel to friends and family.
good nd ideal location staff courtesy sure,,i stayed for 2 days 11,12oct checked out nd went for my work at matamata, came back on 16oct friday, just because i liked the stay before, came here, but you jacked up the prices for me rather than offering a better deal my protests nd objections binu mathew
Location is great as it is near the main shopping area and cinemas. Also next to sky city with cafes and resturants. Its clean and quite enough. Spa is very good and I found staff helpful. Decor is over minimalistic creating an uncosy lobby environment. Food is not great and is expansive compared to other similar hotels.
Absolutely everything - from the initial greeting at the check-in desk to the check-out 2 days later. normally I think that the bar/lounge/ restaurant areas are unfriendly and too open, too "cold" looking, but this is really pleasant. I wanted to stay longer! Even better, I got a promotion for a fabulous massage at "Bliss", next door, it was also excellent.
Nothing was a bother to the staff. All were very friendly and went out of their way to be helpful.
The location is great - right in the centre of the CBD. We requested a room that was a) up a few floors & b) if possible, to view the sky tower. Both requests were fulfilled. 10 out of 10 for our stay.
The staff were excellent and upgraded our second night free of charge because the room booked was not available. They were always helpful and professional. Also the doorman was especially warm and welcoming.
Convienece, comfort, easy access. nothing
The bed was very comfortable and the staff were helpful and polite. Very modern decor. Room was not as spacious as I expected.
Comfortable room, large and spacous thank you. The staff at the bar - absolutely useless and did not have any people skills at all.They did not acknowledge guests sitting in lounge to be served, if they did see us they ignored us and continued wiping glasses. Orders of simple drinks took excessively and embarrassing long. One took the order, one was asked about the status of the order and another brought the order out!Parking was a big issue - The Rydges should have onsite parking available and especially for Ridges Priority Guest, we should not have to pay for parking.Internet - this should also be free of charge for Priority Guest or any guest really, In this day and age with easy access to the internet and the little cost of having broadband in a hotel, it is quite disappointing.
friendly and helpful staff. clean room and quick, flexible check-in.
This hotel feels like it has seen better days. Check in was a breeze but they really do need a bigger car port or a system where if you leave your car it immediately goes to valet rather then holding up other clients behind you. We were on the second floor facing out to what could only be student housing. Room was good overall but there parts of the carpet that were sticking out from where it joined the bathroom, very shabby. In regards to location, the hotel was close to everything so location wise it was ideal. The breakfast buffet was on point though and worth the $25per, lots of choices.
The newly done out room and high level of standard by al staff. The parking outside the hotel is very small
Was great. Was upgraded and offered complimentary drinks.
Good position to visit Auckland, good value for money
It was convenient to the city I booked and payed for a harbourview room and was disappointed even when l was up graded to another room l still did not have a Harbourview, l could just see it if l stood on the bed, seemed to be false advertising.
A very new therefore modern and well appointed hotel adjacent to the international airport. Very convenient for those who need to overnight before flying. Someone had switched off the fridge - the beer was hot!
We love this place as it is right at the airport and there aren't any other hotels that are right there. There is drop off parking at the hotel but you will have to arrange long term parking through them or directly with the Auckland airport. My only real gripe is that we didn't manage to get any deals that they offer as they seemed to finish early. We found a cheaper rate and the website of the hotel mentioned that they will offer a cheaper rate. We phoned the hotel but they wouldn't do this. We ended up booking it through the ZenHotels website. We did have an issue with the payment of the room but using the ZenHotels Android app we made a call to them and it was sorted.
Location! I just walked 50 feet from the international terminal and I was there. Nice too that the public bus stop is right there too. Pricey! I believe that the pricd was more than any others near ghd airport. I was traveling solo and getting in late do opted for this Novotel.
Staff was very professional, friendly and helpful in answering our questions regarding nearby shopping, dining and airport information. Rooms were modern in design, but still very comfortable. Gorgeous view of the sunset over the harbor was unexpected for a hotel directly across the airport. We never once heard sounds of air traffic despite being directly adjacent to the airport. The television channels were limited.
Decor, gym, breakfast, Proximity
I liked the fact that it was open 24 hours and no fuss, breakfast next door and good views
Excellent proximity to City & Motorway. Nice locality where good night`s sleep is assured. Nothing of significance.
Very quiet location and close to CBD
good value for money, spacious, clean, friendly staff and great location no
There was a ten inch strip of the waterproofing plastic hanging down from the bottom of the shower door upon our arrival. When we left four days later it was still hanging.
Excellent location, clean and tidy
Good standard and good room facilities. Hotel catering above average also. Locaction good for city centre.
Access to the city and imenities around the area. Also the conference i attended was at the hotel. The reception I recieved was not overly welcoming. i felt rushed.
Location - close to Parnell. Free car parking. Fairly priced Lighting in room was quite dark.
The staff were very cheerful, friendly and helpful. All needs were attended to and they went out of their way to assist with all enquiries. The location was excellent as it was close to the city and shopping, but in a quiet area. The cafe and restaurant were very good. The television could have been larger
The spacious comfort, the great location in Parnell, and the availability of parking. No
The location of the hotel was excellent. It was very clean and the staff were friendly and efficient. It was impossible to keep the room cool. The air conditioning was inefficient and it always felt humid.
Hotel front desk staff were excellent and very helpful and friendly. There was no safe in our room.
Great value for money, basic accommodation at below basic price
It was comfortable, enough room and relatively quiet. The decor was pleasant and modern. Staff were polite and helpful and the booking- checkout process was efficient. The toilet was not flushing due to a plumbing problem that was resolved overnight. Notice was given of the problem so that at least we knew...( Bins filled with water helped in the short term!)
great location to everything.great value for money. would prefer if there was free WiFi in the rooms.
- water pressure in shower - toiletries - staff - cleanliness and size of room - great view - great proximity to all
Location, rate, parking, city close to ferry no free parking, internet bad connection
the room and staff at front desk lovely also meeting a group from england at breakfast and talking was lovely very friendly also my 2 lovely flat white coffee at breakfast a must just getting used to using the card in lift and room
Great location. Staff very helpful. Room small & needs updating.
The staff were friendly and helpful and I enjoyed the top floor restauant My room was near the elevators and they rumbled which could be heard at night.
Clean, comfy centrally located hotel
Stayed one night in transit from Australia back to the USA. This is a solid, value-minded, business class hotel. The room was clean, the furnishings were practical, and the bed was comfortable. The cab fare from the airport to the hotel at $ seemed a bit high, but it was after midnight and I did not want to wait on the shuttle. The shuttle back to the airport at $ was adequate. This hotel is a good alternative to a downtown Auckland hotel for a one night transit stay.
We received confirmation for a garden view room and got a room overlooking the back lot and garbage bins. The hotel changed our room, but we got a smaller bed.
We had transit layovers in New Zealand and this hotel was chosen because of its close location to the airport. My wife and I used the same hotel a week apart and had a very positive experience. The amenities were that of a business hotel. We had different room options because my wife was traveling with one extra person. Both rooms met our expectations. The restaurant served three breakfast choices for a reasonable price and the food was served buffet style. There was a bus that looped from the airport to the hotel, $, round trip. Depending on when you arrive, there may be a bit of a wait at the airport for pick up. If you need to spend a night in Auckland, New Zealand, this place should suit your needs. FYI, an airport hotel in New Zealand is not the same as an airport hotel in the United States. It is off site and may be a couple of miles away. A security tip - if you are in a ground floor room, check the sliding door to the outside to make sure it is locked. My wife's wa...
Had a great stay at the hotel. I booked this hotel for it's proximity to the airport and the convenience of being able to take the bus from the airport to hotel. Was very pleased with the hotel service. Definitley recommend this for anyone who needs a good place to spend a night between flights.
Check in staff were really helpful and friendly and gave us directions to the airport to avoid the roadworks. Navigation around the hotel - hard to find your room