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The rooms are incredible. The bed is comfortable. Most of all, the staff is welcoming and accommodating. Great location to walk to the Wintergardens, sky tower, ferries, and amazing restaurants.
Very good location in the CBD. Hotel is way over-priced for what it is. You can book a better hotel with much better facilities for 1/2 the price.
Great staff, decor and food! The free breakfast was superb and the coffee decent. Enjoyed the soaking tub. The soaps were locally sourced and cruelty free and smelled wonderful. Coffee could be better but that's all!
No fuss, easy access, clean room Came to check in at 2.00pm and our room was not ready, offered an upgrade but hads to pay $30 for it ! Maybe should have been at the same price.
I asked for a non-smoking romm and understand that I got one, but it obviously had been used as a smokers' room as it had been deodorised and had a foul smell, particularly around the pillows. Also there were inadequate electrical points and no lighting above or on the desk.
Loved the accommodations and location!! Had to go home!
Good downtown location. Nice size rooms. Say it again, SERVICE! Nothing
right in the heart of the city and so easy to move around. nothing
Breakfast was great and staff in restaurant were very good. dated decor. Not enough blankets even though I had said how many guests we had. Not enough towells. left one of the beds unmade. We paid over $800.00 for 2 nights 3 bed executive apartment and got 3 units with adjoining doors. No view. dark and dingy.
I thought the young lady at the desk was warm welcoming and very helpful. I also found this to be of all the staff I had contact with. I was very pleased with the whole City Life experience No
Simple check-in and check-out, friendly staff, and good food
Customer service....facilities....zest restaurant
Convenvience to Queen Street Getting dated
The location is exellent for access to Theatres and shops. it is also convenient for events on the waterfront.
It was central and the parking and valet service was great No complaints
View from the balcony of the Harbour. Double glazing provided a quiet amience Loud music in the foyer
The Hotel has excellent friendly and very helpful staff, the location allows access to the city either on foot or public transport .
Friendly welcome, relaxed environment, quick and easy check in and check out.
Great location, close to auckland cbd. Good quality / price ratio Free wifi Kitchennette, washing machine/ dryer Clean and modern Room a bit small A/C not working in my room so used a fan instead
Excellent accomodation in a very good position with a beautiful swimming pool.
Efficient staff, free wi fi No air con
Zen experience, modern decor, excellent value Web access limited to 5 Mb
The view over the harbour from the 19th floor All good - no complaints!
The cleanliness of the rooms and the decor The size of the bathroom was pretty small compared to the large kitchen. Also the housekeeping staff started knocking on the doors of the rooms at 0800 to see if they could clean, abit annoying when checkout is 1100 and we were away expecting a sleepin.
I was very happy that our requests were met. The room was very comfortable, clean, modern and well stocked with all the necessities. The facilities were great and we enjoyed the spa after a long day of shopping! The only minor things I can think of is that the bathroom was quite small and it would be great to provide a dish cloth/brush and I didn't realise that the hotel was located on a hill.
The Staff wrer very helpful I found there was no sugar in my room and arriving late in the evening could not get more till morning. after being a traveller for days it was upsetting
I really liked this hotel. The rooms are small but they have so much in them. They have everything you could need including a washer/dryer! The one thing I did not like and it's one small thing, the pillows! Small uncomfortable pillows, that's it. I stayed 2 nights and was so comfortable, I didn't use room service. I had everything I needed and just kept the do not disturb card hanging on my door the entire time. I would stay here again, without a doubt. If you plan on walking as I did, you will be climbing a serious hill back to the hotel. I enjoyed the bit of exercise, some may not. Pillows!
The location and staff were very good, and make me want to come back, Julia at Reception was very friendly, as were the others, and the young Canadian man at the internet was very helpful and a good laugh. The entertainment at globe was great too! price was a bit much, but other then that was great
Location The shower - I would rather use the coin slot type shower or pay $2.00 extra to have a continous flowing of water! One Reception staff causes long delay at check in time.
good location in the heart of the city If more staff in reception would be great in rush hours
Terrific staff service. I note "fair" above on cleanliness only becaue the carpet is showing a lot of dirt/stains - otherwise the room was very clean.
Price, location. No free Internet access.
everything suited our needs. We were at a conference and were only there to sleep and shower. It was pretty quiet for a central Auckland area. no
Kitchen facilities, but would not call it a hotel. Rubbish and cigarette butts on the stair case/ fire exit
Maintained & cleaned very well. Excellent central location to events, trains, buses & shops. Great value.
The staff is patient & helpful. The bed was uncomfortable:(
Close to all the attractions of Auckland and friendly staff. Lots of shady characters hanging out in front of building, party noise all night long, and smelly.
I liked the fact that I was leaving early the next day I thought it was over priced, I could not control the air vent blasting cold air into my room. there were'nt enough blankets on the bed. The bathroom was unclean so I went without a shower and felt unsafe when I went to my room as there was no lighting in the corridor my room was located on. It seemed dark and felt dangerous with drunk people wandering around randomly.
Great location. Not impressed with the quality of the room and the facilities.