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I was very happy that our requests were met. The room was very comfortable, clean, modern and well stocked with all the necessities. The facilities were great and we enjoyed the spa after a long day of shopping! The only minor things I can think of is that the bathroom was quite small and it would be great to provide a dish cloth/brush and I didn't realise that the hotel was located on a hill.
View from the balcony of the Harbour. Double glazing provided a quiet amience Loud music in the foyer
The cleanliness of the rooms and the decor The size of the bathroom was pretty small compared to the large kitchen. Also the housekeeping staff started knocking on the doors of the rooms at 0800 to see if they could clean, abit annoying when checkout is 1100 and we were away expecting a sleepin.
The Hotel has excellent friendly and very helpful staff, the location allows access to the city either on foot or public transport .
Excellent accomodation in a very good position with a beautiful swimming pool.
I really liked this hotel. The rooms are small but they have so much in them. They have everything you could need including a washer/dryer! The one thing I did not like and it's one small thing, the pillows! Small uncomfortable pillows, that's it. I stayed 2 nights and was so comfortable, I didn't use room service. I had everything I needed and just kept the do not disturb card hanging on my door the entire time. I would stay here again, without a doubt. If you plan on walking as I did, you will be climbing a serious hill back to the hotel. I enjoyed the bit of exercise, some may not. Pillows!
The Staff wrer very helpful I found there was no sugar in my room and arriving late in the evening could not get more till morning. after being a traveller for days it was upsetting
Efficient staff, free wi fi No air con
Zen experience, modern decor, excellent value Web access limited to 5 Mb
Great location, close to auckland cbd. Good quality / price ratio Free wifi Kitchennette, washing machine/ dryer Clean and modern Room a bit small A/C not working in my room so used a fan instead
The view over the harbour from the 19th floor All good - no complaints!
Friendly welcome, relaxed environment, quick and easy check in and check out.
The staff was very friendly and helpful. They did not have any internet access except when you were at the lobey. It also was very large and did not have a warm and cozy feeling. It was very beautiful. The only other thing was that they put me on a smoking floor even when I had expressed that I had to be in a no smoking room. They did move me but it took 2 moves to get me in the right room. They also over charged me on the room but when I pointed it out they did refund the money
The shower was nice. Concierge was great. Incompetant booking staff and rude reception staff.
The hotel was within easy reach of all the places we wanted to visit
clean and near to the city also the casion nothing
Location was great ,shopping , casino ,entertainment They took my floor towels but did not replace them . its miner
good rooms bit austere lobby
Our room was large as was the bed, wonderful shower and lots of fluffy towels - loved the floor to ceiling window. Hotel staff were very knowledgeable and helpful about car hire, restaurants and airport shuttle service. We stayed in the hotel on two occasions and I was disappointed with both the harbour view and the city view - you pay more for a harbour view. The hotel is very centrally situated - I was on the 14th floor (the lowest floor where you get a harbour view) and my view of the harbour had a great deal of city in front of it - it was a lovely view of the city with the harbour in the distance but not the view of the harbour I'd paid extra for. I also had a city view room on the 20th floor, where I had a very clear view of the bedrooms of the hotel next door but not the city. Don't pick this hotel if you do actually want a harbour or city view - you may be disappointed.
Loved the little cocktail bar off the hotel lobby Details of booking reservation (room + complimentary breakfast) were not known by restaurant or check out staff until pointed out by us i.e. would have been charged if we said nothing.
Location was good,Standard was good,service great,food excellent,Enjoyed our stay. Broken bench in sauna
Reception and concierge staff were helpful and efficient, especially appreciated because the lobby was busy with passengers who (like us) had just disembarked from a cruise ship. The hotel was contemporary, immaculate, and had a large sunny window. The bed was comfortable. The hotel has its own airport shuttle service. It was centrally located, right at the Sky Tower and a short walk to the Auckland Art Museum, Albert Park, and Aotea Square. The Sky Tower is a stop on the tourist-oriented bus routes. The waterfront is about 15 - 20 mts walk.
the view was awesome service was pretty average.
Service and people. They wanted to help.
Rent och snyggt. Trevlig och kompetent personal. Mycket bra laege. Kanske aningen opersonligt, men ett saa stort hotell blir kanske det.
Det var ett hotell där man kände sig trygg. Då jag var ensam resenär är det viktigt att känna sig bekväm med hotellet. Nej
Well priced for Valentines Day, friendly staff and we were happy with the closeness to restaurants etc. Definatly value for money accommodation!
friendly and helpful staff. clean room and quick, flexible check-in.
The staff were excellent and upgraded our second night free of charge because the room booked was not available. They were always helpful and professional. Also the doorman was especially warm and welcoming.
The newly done out room and high level of standard by al staff. The parking outside the hotel is very small
Convienece, comfort, easy access. nothing
The location is great - right in the centre of the CBD. We requested a room that was a) up a few floors & b) if possible, to view the sky tower. Both requests were fulfilled. 10 out of 10 for our stay.
Good position to visit Auckland, good value for money
Comfortable room, large and spacous thank you. The staff at the bar - absolutely useless and did not have any people skills at all.They did not acknowledge guests sitting in lounge to be served, if they did see us they ignored us and continued wiping glasses. Orders of simple drinks took excessively and embarrassing long. One took the order, one was asked about the status of the order and another brought the order out!Parking was a big issue - The Rydges should have onsite parking available and especially for Ridges Priority Guest, we should not have to pay for parking.Internet - this should also be free of charge for Priority Guest or any guest really, In this day and age with easy access to the internet and the little cost of having broadband in a hotel, it is quite disappointing.
This hotel feels like it has seen better days. Check in was a breeze but they really do need a bigger car port or a system where if you leave your car it immediately goes to valet rather then holding up other clients behind you. We were on the second floor facing out to what could only be student housing. Room was good overall but there parts of the carpet that were sticking out from where it joined the bathroom, very shabby. In regards to location, the hotel was close to everything so location wise it was ideal. The breakfast buffet was on point though and worth the $25per, lots of choices.
The bed was very comfortable and the staff were helpful and polite. Very modern decor. Room was not as spacious as I expected.
It was convenient to the city I booked and payed for a harbourview room and was disappointed even when l was up graded to another room l still did not have a Harbourview, l could just see it if l stood on the bed, seemed to be false advertising.
The location is exellent for access to Theatres and shops. it is also convenient for events on the waterfront.
Simple check-in and check-out, friendly staff, and good food
It was central and the parking and valet service was great No complaints
Convenvience to Queen Street Getting dated
I thought the young lady at the desk was warm welcoming and very helpful. I also found this to be of all the staff I had contact with. I was very pleased with the whole City Life experience No
I asked for a non-smoking romm and understand that I got one, but it obviously had been used as a smokers' room as it had been deodorised and had a foul smell, particularly around the pillows. Also there were inadequate electrical points and no lighting above or on the desk.
right in the heart of the city and so easy to move around. nothing
Loved the accommodations and location!! Had to go home!
No fuss, easy access, clean room Came to check in at 2.00pm and our room was not ready, offered an upgrade but hads to pay $30 for it ! Maybe should have been at the same price.
Breakfast was great and staff in restaurant were very good. dated decor. Not enough blankets even though I had said how many guests we had. Not enough towells. left one of the beds unmade. We paid over $800.00 for 2 nights 3 bed executive apartment and got 3 units with adjoining doors. No view. dark and dingy.
Good downtown location. Nice size rooms. Say it again, SERVICE! Nothing
Customer service....facilities....zest restaurant
Låg bra till i staden nära till centrala delar nära till hamnen och flera matställen i närheten. Inte ett av Best Westens "bästa hotell", har bott på flera av deras billigare hotell men har upplevt att de har haft högre standard. Lite trist omgivning, personalen i receptionen var bristfällig i sin information och komplicerad vid incheckning. Vi kom tidigt och det var krångligt och besvärlig att få tillgång till rummet fick betala extra för att få tidig incheckning.
Conveniently near shopping points
My second stay in a month and I'm still impressed. Excellent service all round. The breakfast buffet was Euro/American style which was good but I would have liked more Asian options too, eg rice, miso, etc
A good standard, professionally run. No
being right in the middle of the city hotel was fine
Location is great as it is near the main shopping area and cinemas. Also next to sky city with cafes and resturants. Its clean and quite enough. Spa is very good and I found staff helpful. Decor is over minimalistic creating an uncosy lobby environment. Food is not great and is expansive compared to other similar hotels.
Staff was very helpful, concierge service was really good.
Nothing was a bother to the staff. All were very friendly and went out of their way to be helpful.
good nd ideal location staff courtesy sure,,i stayed for 2 days 11,12oct checked out nd went for my work at matamata, came back on 16oct friday, just because i liked the stay before, came here, but you jacked up the prices for me rather than offering a better deal my protests nd objections binu mathew
Absolutely everything - from the initial greeting at the check-in desk to the check-out 2 days later. normally I think that the bar/lounge/ restaurant areas are unfriendly and too open, too "cold" looking, but this is really pleasant. I wanted to stay longer! Even better, I got a promotion for a fabulous massage at "Bliss", next door, it was also excellent.
I thoroughly enjoyed my stay at the Crowne Plaza and will certainly stay there again and reccommend the Hotel to friends and family.
the staff were very friendly and helpful .We had a nice room with sea veiws and we could walk into the city
The room was comfortable and surprisingly cozy in spite of the mainly black-and-white color scheme.
The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!! The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one
Streamlined, colorful, mod, bustling 21st century stay with all the creature comforts. Staff went above and beyond when they had a boxed breakfast waiting for us when we had to leave extra early for the airport and couldn't utilize our morning breakfast buffet pass. The only thing negative about Sky City is there is not enough seating in the lobby if you just want to relax and people watch.
Room service,cleaners all make for a very relaxing holiday.
The location to centre Auckland, access to the motorway to get to other places. Room service was excellent!! The food was outstanding. On arriving at reception, I felt the receptionist did not over extend themselves with information, as this was a first stay for my family. An example was where and which floor was breakfast as this was inclusive in the stay, what were the times and the last morning we were there it shut 1/2 an hour early and missed breakfast. I got more local information from the man who delivered the bags to our room. The staff were polite and professional but lacked the Christmas Spirit a "Merry Christmas" greeting on the day would have been welcoming. On arriving to our rooms the temp was 28 degrees - quite unbearable! knowing the room was booked it would have been nice to have the air condition on.
The staff are very friendly and happy to help even when they had a huge coach load of travellers turn up! There are a lot of restaurants to choose from and the tea/coffee facilities are plentiful. It is close to the IMAX and Civic for evening entertainment. Really minor point - No hotel writing paper
The hotel was very well laid out and designed feeling spacious for a hotel located in the city centre Hotel was priced reasonably and that was the reason I chose it. The internet prices they charged however bordered on criminal. I was there for 3 days and paid approx ~$200 NZD for minimal use of the internet and to download some emails. My annual internet fee is less than this for unlimited access at home.Absolutely disgusted
Location. gym and quality of rooms
Location Concierge Staff was Excellent - always finding great ideas for things for us to do. Breakfast and meals on the property were OK - but I expected something better.
Premium King Room was nice and spacious..Good location Signage from the parking garage is horrable..And gave us the wrong room first
Terrific staff service. I note "fair" above on cleanliness only becaue the carpet is showing a lot of dirt/stains - otherwise the room was very clean.
Close to all the attractions of Auckland and friendly staff. Lots of shady characters hanging out in front of building, party noise all night long, and smelly.
everything suited our needs. We were at a conference and were only there to sleep and shower. It was pretty quiet for a central Auckland area. no
Price, location. No free Internet access.
Location The shower - I would rather use the coin slot type shower or pay $2.00 extra to have a continous flowing of water! One Reception staff causes long delay at check in time.
The location and staff were very good, and make me want to come back, Julia at Reception was very friendly, as were the others, and the young Canadian man at the internet was very helpful and a good laugh. The entertainment at globe was great too! price was a bit much, but other then that was great
Kitchen facilities, but would not call it a hotel. Rubbish and cigarette butts on the stair case/ fire exit
Maintained & cleaned very well. Excellent central location to events, trains, buses & shops. Great value.
The staff is patient & helpful. The bed was uncomfortable:(
Great location. Not impressed with the quality of the room and the facilities.
I liked the fact that I was leaving early the next day I thought it was over priced, I could not control the air vent blasting cold air into my room. there were'nt enough blankets on the bed. The bathroom was unclean so I went without a shower and felt unsafe when I went to my room as there was no lighting in the corridor my room was located on. It seemed dark and felt dangerous with drunk people wandering around randomly.
good location in the heart of the city If more staff in reception would be great in rush hours
Läget mitt i city var jättebra. Rummet var rent och prydligt. Personalen var trevlig ovh hjälpte mig när jag råkade ut för en olycka. Hotellet ligger mitt i city och man får vara beredd på störande ljud från nattclubbar och festande människor.
Centralt läge och billigt pris
Läget i city Saknade wireless internet
Location and friendliness of staff Lots of noise from other rooms and from plumbing - no sound insulation
awesome location, cheap, lovely and helpful staff hygiene may be a concern, but you get what you pay for
It's close to the bus station. Run-down overall. Really lumpy pillow. Couldn't open window to air out hot, smelly room. Not overly comfortable neighborhood. Paid more for this place than other hostels in Auckland that were much better.
Very welcomoing,very hospitable ,loverly staffs with great smile on their facese epercially the male staffs,consulting you all the time to find out if you are ok or happy and to know if the is any problem that need their help.giving you good advice on how to move around and see the city if you it's your first time with adresses of some beautiful places you may wish to visit. Nothing negative to be comments about this hotels.my staying was fantastic.
nothing I didn't use the bathroom facities as it was very unclean, it was disgusting. I asked for a replacement t.v with a N.Z plug but staff didn't deliver it to my room. so no t.v. Did not like the enviroment. Woke up at the crack of dawn the next morning to leave before departure time as it was just horrible.
I did not like anything about my stay at Princeton Apartments They had overbooked and had to shift us from a double room to two single rooms. On going into the new room we discovered that although the bedrooms had been cleaned, the kitchen area and bathroom had not. There were food scraps and rotting rubbish around the rubbish bin, on the bench, in the sink and in the fridge along with dirty dishes and half-eaten meals. The toilet hadn't been cleaned in what seemed to be a long time and neither had the shower or the sink. Friends of ours staying there at the same time as us had the same experience along with there still being people in their rooms, having to share rooms with other people when they had booked private rooms and having to split up groups who were meant to be staying together
Great that it was so cheap! You get what you pay for though ... It's student accommodation really
leaving well they admin told me that there was free parking but there wasn't. the admin people tried to play dumb as in they were trying to tell me i was lying.
location, nice and clean bed,the price the smoky entrance, the dirty roof,broken furnicher ,bed konstructin
Location was about it didnt get room I booked, staff was unfriendly/uncaring, facilities were less than expected from staying in similar places elswhere
the affordability of the room, and how i had my own locked room only thing was that the lightswitch for the kitchen area between two rooms wasnt next to the door when i first walked. bit hard to find in the dark lol
It was cheap. There was nobody to speak to if you had any problems as it seemed to be just student accommodation and not suitable for anyone from their late twenties on. Also it says on the website that there is public parking nearby, this is only from 6pm to 8am.
The cleanliness of the rooms and they were inner city
The price is really good, Check in was really fast, the room was comfortable and it was surprisingly quiet. It is really close to Auckland university city campus which makes it perfect if you are a student. Princeton would be a good option if there is more than one of you. The bathroom door was broken, since I was sharing the bathroom with strangers this made me really uncomfortable and also there wasn't really any hot water for when I needed to take a shower.